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Recensioni per Heathrow Windsor Apart Hotel

2 out of 5
Heathrow Windsor Apart Hotel
34 Springfield Rd, Slough, England

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 2 su 6 recensioni" "
Valutazione di 8 - Buono. 2 su 6 recensioni" "
Valutazione di 6 - Soddisfacente. 0 su 6 recensioni" "
Valutazione di 4 - Scarso. 1 su 6 recensioni" "
Valutazione di 2 - Terribile. 1 su 6 recensioni" "

7,2/10

Pulizia

10/10

Servizi

10/10

Condizioni e dotazioni della struttura

10/10

Ecosostenibilità

Recensioni

8/10 Buono

Arif

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Other than the rude guests that started making food or doing laundry at midnight, it was pretty good. Our room went through the living room and kitchen. And the other guests would come to use the areas late at night and start making noise which was quite loud for us considering our room was attached with the living room. The property itself is actually quite good.
Soggiorno di 2 notti a ottobre 2023
Risposta di Safa , il giorno 16 ott 2023
Dear Arif, We are so sorry you were disturbed by other guests staying in while you stayed with us. I have checked the calender and I can see the other guest was a family who were staying temporarily between tenancies. The mother was a teacher who worked in local school and she cooked later in the evening for next day. It's a situation which could have been avoided if we were reported about the disturbance when it happened. Around the kitchen , we mention to all guests is a quite zone between 10pm till 6am. From your feedback, I will work hard to inform all guests about quite hours in the property. Best regards,Safa

2/10 Terribile

Norm

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a ottobre 2023
Risposta di Safa , il giorno 16 ott 2023
Dear Norm,It is disappointing to see your review. From start you did not read any communication that was sent from us. We sent you messages almost 4 - 5 days before arrival likeSelf check in email, directions on how to find us , places to see and eat around. Your sat nav took you round and round while you actually were so close to the house. ImYou booked a family room and you were provided 2 adjoining rooms as mentioned on the listing. I'm not sure without more info from your end what service from us was not up to your expectations.

8/10 Buono

Jasmine Victoria

Soggiorno di 13 notti a settembre 2023

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Beautiful place!
Soggiorno di 2 notti ad agosto 2023
Risposta di Safa, il giorno 16 ott 2023
Dear Jennifer, It was pleasure to host you and your family. We are glad you enjoyed the services and had a comfortable stay.

4/10 Scarso

david

Viaggio di lavoro
Non mi è piaciuto: Pulizia e comfort della camera
Disappointing
Powerful, unpleasant smell in the whole apartment during our stay despite our attempts to air the rooms. Couldn’t leave windows open constantly because of the noise from planes as it’s on the Heathrow flight path. All kitchen equipment needed washing before use as it was marked with smears. A tea towel could have been provided. Difficult to access the sink as unnecessary table in the way. Very limited storage for clothing. Had to ask for hangers as non there on arrival. Communal spaces cobwebby & dusty. Garden area requires attention. Weeds growing through fake grass, old and faded garden chairs, generally unappealing. We stayed in studio 2 and were shocked & disappointed after reading previous reviews. Would certainly not recommend.
Soggiorno di 4 notti ad agosto 2023

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Immaculately clean, tastefully decorated, ample size apartment, parking at the door, communal washing and drying. Nothing really to dislike.
Soggiorno di 7 notti a maggio 2023
Risposta di Safa , il giorno 8 giu 2023
Thank you Robert, It was pleasure to have you both and i'm so glad you enjoyed your stay. Thank you for your card you left for us with such kind words. I have kept it for all guests to see on the table :)Hope you have great adventures ahead.Best Regards, Safa