This was a horrible 'stay'. I say that like that because it was so terrible, that we left. From the beginning the service was bad. When I called about check-in, the person on the phone was openly rude to me and did not want to help. When we got there, the place looked unbelievably rundown and unsafe. There were a lot of people around that made me feel unsafe. The person at the desk was being stroppy because we checked in late, despite being told on the phone we could check in whenever. He was huffing and puffing until he finally said 'fine'. Then, when filling out the forms, he took the sheet away and said 'I guess I will fill out the rest... just like I do everything always.' When going to the room, I was unbelievably disappointed at the false pictures the website had provided. They did NOT match at all and in fact, seemed like luxury in comparison. The bed sheets were thin and worn, there were burn holes everywhere, the room smelled of smoke and mildew, there were punch holes in the walls, mould, and everything was unclean. It was such a letdown my partner and I left to Windsor to get out of that place. We looked for a new place ASAP. When we found one, we went back to collect our things and go. When checking out, a new person at the desk was openly high and could barely speak. he had no idea what was going on and was spaced out.