Dear Jason, thank you for sharing your experience. Clearly we did not meet your expectations and for that, I am very sorry. Please know we are working very hard to update both in room and on property common areas. As you know, these things take time. We recently replaced all of our double full mattresses with a much better quality mattress as we realize the value of a hotel is the bed. I am so pleased to read your comment about our Housekeeping team as they work so hard to keep our rooms clean and fresh - thank you for noticing. Regarding the Front Desk experience, I will share your comments with the team as I agree with you in that the person checking you in, is responsible for the arrival experience and obviously we let you down. I do know our Front Desk team is abundantly warm so know I will address with the staff. We are all human too but our concerns are not your responsibility. I apologize on behalf of the staff as you must know this was not our intention. Thanks again for your candor and know we look forward to having you back. Wishing you well.

Thank you for choosing Hotel Ruby. Hope to see you next time you are in town.

Dear Brian, thank you so much for the detail in your review! We appreciate our guests taking the time to share with detail, their observations. While your perception of our hotel and staff has changed, please know our intentions to serve and accommodate our guests have not. I'm sorry we let you down. Regarding parking, the per day parking fee is displayed at the time of booking. Parking in downtown Spokane can run up to 40 per 24-hour period so we are pleased to offer our guests the nominal fee of 5 which is indicated on the Registration Card you signed during check in. I will make sure the team points that area out in the future. I'm so pleased to read the team was friendly and helpful! In the future, might I add that you are welcome to contact the Front Desk for restocking or for items you need as we are here to serve. Thanks again for letting us know about your stay. We do hope to see you back soon!

We appreciate the amazing review! We hope to see you back again soon!Best,Front Desk

Thank you for your review! We are glad you enjoyed your stay.

We appreciate the great review! We hope to see you again soon!Best, Front Desk

Dear Kristin, thank you for taking the time to share your experience. Yes, our location is indeed a challenge if you want quiet given we are so central to the entertainment district. I do hope you'll find your way back. Wishing you well!

Dear Katie, Thank you for sharing your experience. I do apologize for not meeting your expectations. Please know that our rates are set as a comp set with other properties that are in the area and we are historically lower. Our location and proximity to downtown and all there is to do is our allure. I am sorry we disappointed you as you must know that was not our intention. Thank you for sharing though as it is guests such as yourself that will help us continue to be the best we can. Looking forward to having you back.

Thank you for staying with us and for leaving a review. We are glad you enjoyed the facilities and location!

Thank you for staying with us and for leaving a review.

Thank you for staying with us and for leaving us a review!

Dear Karra, thank you for taking the time to let us know about your experience! We are so happy you had a nice stay! We look forward to having you back!

thank for your review

Dear Megan, thank you for taking the time to share your opinion. We appreciate you giving us the opportunity to serve you. Hopefully the location and accommodations were to your liking as our price point is far less than some while our location is far better than most. Thanks again, Megan.

Thank you for staying with us and for leaving a review.

Thank you for choosing Hotel Ruby hope to see you on your next trip to Spokane

We appreciate your great review! We hope to see you again soon!Best,Front Desk

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

Thank you for your review

We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

We appreciate your great review! We hope to see you back again soon!Best,Front Desk

Dear Roy, it appears as if we did not meet your expectations. Given you didn't share the detail to support your score, I will just mention that whatever we did that did not meet your expectations, we do apologize. We hope to see you back with us in the very near future. Until then, be well.

Thank you, Joeseph! We are happy you enjoyed your stay!

Thank you, Vanessa! Looking forward to having you back!

Dear Marci, thank you for taking the time to share such a thorough review of your experience. Yes, residing in the city brings forth its challenges in traffic noise and normal conditions of business, like garbage removal. We understand completely but we have no recourse or control over the pick up times or the street noise - believe me, we have reached out to the City to address timing and it simply is what it is, for us too. Given our proximity to the entertainment district and to our Sapphire Lounge, we really are an ideal place to stay when attending a show downtown. Regarding your comment on code, please know we have an annual fire inspection so we are absolutely in compliance otherwise we would have been told what to modify by the fire department. If they raise concerns, we immediately address because your safety is as important to us as it is to you. I do hope to see you back soon. Until then, thanks again and be well.

Dear Cady, thank you for your review. We are so very sorry we were not able to accommodate your early check in. Unfortunately, the hotel was full, staffing was a challenge and we simply did not have an available room with your room type requested available. Check out is at 11AM and as you know we were full but I know the Housekeepers and the Front Desk really tried hard to accommodate you. Given your experience, we have mandated a new policy that we simply cannot confirm an early check in until the day of arrival because both occupancy and labor are key variables in being able to fulfill your request. I'm so very sorry that we impacted you this way. I know it must have been so hectic for you. Please know your experience was absolutely not our intention and I do hope you give us an opportunity to earn your business back. Until then, please take care and hopefully your wedding was as wonderful as you would have expected it to be. Take care!

Dear William, thank you for taking the time to let us know about your experience. We appreciate your comments and appreciate your honesty. Wishing you well.

Thank you for choosing Hotel Ruby! We hope to see you again on your next visit to Spokane!

Thank you for staying with us and leaving a review. We appreciate it and look forward to seeing you again next time.

Dear Rosa, thank you for taking the time to share your thoughts. I am sorry to read your comment about the property not being accommodating. While I am not sure what occurred, please know we only intend for good. Thanks for mentioning the staff. The team does work hard to provide exemplary service so thank you, most kindly for your mentions. Thanks again, Rosa and take care.

Thank you for staying with us and for leaving a review. We are so glad you had such a good experience.

Hi Brittany, thank you for taking the time to submit your opinion. Clearly we did not meet your expectations and for that, I apologize. Thanks again for sharing and know we appreciate your candor. Wishing you well.

Thank you for staying with us and for leaving a review.

Thank you for kind review. We truly appreciate it and you. I will pass this along to our staff. Hope to see you soon.

Thank you for staying with us and for leaving a review.

Thank you John for your 5 out of 5 rating. It was our pleasure to host you and look forward to doing so again!

Thank you, Timothy for your great comment and for your score! Yes, we are centrally located to so many wonderful events, venues and shopping located downtown! Hopefully you had an opportunity to relax at the Sapphire while you were staying with us. Thanks again!

Dear Pullo, thank you for your candor. I am sorry you feel this way. Rest assured, there are no safety issues in staying at Hotel Ruby. We, along with other properties located downtown, have a security presence. I respect your concerns, I certainly appreciate your honesty too.

Thank you very much for your kind words. We are glad your stay was good. Hope you have a great summer.

Thank you, Amy! We hope your stay was nice. Thanks for taking the time to let us know how we did. We do look forward to having you back!

We appreciate the amazing review! We hope to see you again soon!

thank you for your review

Thank you for staying with us and for leaving a review!

Thank you for staying with us and for leaving a review. We are glad you enjoyed the Sapphire Lounge.

Dear La Tisha, thank you for taking the time to share your experience with us! I am so sorry to read your mention of Housekeeping. Please know your experience was not our intention. I intend to follow up with the Housekeeping Manager to address her team. I'm glad you found the property and location to be "ok." We are centrally located in the entertainment district and with the Sapphire Lounge located on property, we do have a convenient yet special location. Thanks again for selecting us and know we look forward to having you back. Best wishes.

Thank you for your review

thank you for your review

Thank you very much! We are glad you enjoyed your stay and would be happy to see you again.

Thank you for staying with us and for leaving a review.

We appreciate the amazing review! We hope to see you again soon!Best,Front Desk