Laura - Let me apologize that your stay was not up to your expectations. We always strive to give our guests the best possible experience when traveling. We hope you will give us another change in future travels.

Megan, please accept our apologies. We are under renovation and those are the 2 items that are not complete. As of yesterday, the pool has reopened. The ice machines have been ordered, but we are at the mercy of the vendor for shipment and installation.

Melissa - Please accept my apologies for your experience. This will certainly be sent to housekeeping to investigate. This not the normal for them. I hope you will stay with us again next time you are in our area.

Caroline - thank you for the feedback! We are renovating and in process of replacing a lot of items throughout the hotel. We have new ice machines ordered and are awaiting the arrival of the new lamp shades in the hallways. It seems everyone is at the mercy of a vendor at some point! We're so glad you enjoyed your stay and hope you return to stay with us next time you're in the area.

Miranda - thank you so much for staying with Fairfield Springdale! We hope to welcome you again for any future stays to Northwest Arkansas!

Joleen, thank you for your rating of Fairfield Springdale! We're so glad you enjoyed your stay with us. We hope to welcome you again soon.

Jim thank you for rating Fairfield Springdale. We hope your stay was exceptional and you will return to NW Arkansas soon! We look forward to seeing you again.

Makiko - thank you so much for rating Fairfield Springdale! We appreciate your business and hope you will return soon to the area! Happy Spring!

Thank you for your feedback. Please accept our apologies once again that you did not enjoy the complimentary upgrade given for your stay.

Thank you for your feedback. Please accept our sincerest apologies that you did not enjoy the upgrade to the King Suite we provided. Your reservations came in through the system as a king and double. We do not have control over how the booking engine processes it. Again, apologies that your stay was not perfect.

Mike - thank you for your feedback! We so appreciate that you took the time to rate your stay with Fairfield Springdale. We hope to see you again on your return to Northwest Arkansas!

Joseph, thank you for your feedback for Fairfield Springdale! We truly appreciate your rating and your loyalty to Marriott! Happy Holidays to you and yours from all of us at Fairfield Springdale!

Lloyd, please let me apologize for your stay that warranted a 1 star rating. We do strive to give the best customer service we can possibly deliver. Please feel free to reach out if any thing needs to be discussed. We want all of our guests to leave feeling like they were welcomed and made comfortable, almost like home.

Lloyd, thank you for your feedback regarding your stay with us. We certainly hope that our renovation process was not the reason for a 3 star rating. We hope to see you again in the next year! Happy Holidays!

Gary - thank you for your feedback! We appreciate your opinion and hope to see you in the future!

Thank you for your review!

Pete,I have given this work order to maintenance for repair. Thank you for letting us know of the issues. The guests' perspective is so important for action plans! I sincerely apologize for an inconvenience this gave you!

Sharon,Thank you for taking the time to let us know about your experience while staying with us.We are preparing for a renovation in the next few weeks to give our guests a new and improved property to enjoy! We hope you will stay with us again.

Juan,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

Thank you for staying with Fairfield Springdale! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to see you the next time you are in NW Arkansas.

Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

Richard,Thank you for your feedback regarding Fairfield Springdale. We are gearing up for a renovation, which will remove the hot tub altogether and replace the fitness center's equipment. We are so pleased that you enjoyed your stay over all and look forward to your return when in the area.

Cinara,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.

Jennifer, I appreciate you taking the time to share your feedback. We hope to see you again soon at Fairfield Springdale!

Erica,Thank you for staying with Fairfield Springdale. Thank you for the compliments regarding the rooms and the staff. Our housekeeping team and front desk team take great pride in ensuring the guests are comfortable with every aspect of their stay.The pool isn't usually an issue so please accept my apologies for the anomaly. We are gearing up to have all our public areas renovated and that area is one of them. I hope you will give us another chance if you are in our area in the future.

Thank you so much for staying at Fairfield Springdale! We are so pleased you had an exceptional stay and hope to see you again on your next visit to NW Arkansas!

Erica,Thank you for stay with Fairfield Springdale! We hope your stay was exceptional and hope to see you again when you are in NW Arkansas.

Carter,Thank you for staying with us at Fairfield Springdale! We hope to see you again when you're in our area.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the staff and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

On behalf of the entire hotel team, I want to thank you for sharing the feedback on Fairfield Inn & Suites Springdale.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you, our guest! We look forward to future stays with you!

Thank you for staying with Fairfield Inn & Suites Springdale AR! We are so pleased that you enjoyed your stay. We look forward to future stays with you!

Thank you for your feedback! We will begin a renovation this year to improve all aspects of the property. We are very excited about this and hope you will return to stay with us again.

Thank you so much for staying at Fairfield Inn & Suites Springdale. We are pleased that you had a positive experience all around. We hope to see you again when your travels bring you back this way!

Thank you so much for your feedback for Fairfield Inn & Suites Springdale! I will inform the staff of your review to give them a congratulatory nod for a job well done! We hope to see you for your future stays in the area.

Thank you for your positive rating of Fairfield Inn & Suites Springdale! We are so glad you had a good stay!

I'm so sorry your stay with us was not a positive experience! I have informed housekeeping and maintenance of your issue. I hope you will accept my apology and consider us on your next visit to the area.

Thank you for staying with Fairfield Inn & Suites Springdale! We are delighted your stay was a good one!

Let me start by stating that I sincerely apologize for your experience! This is not in any way our standard. Customer service is our business and we strive to give the best. If you would like to speak to me about this, please call the hotel. I would like to recover your business and ensure that you know this is not the attitude of our other representatives.

Thank you for staying with Fairfield Inn & Suites Springdale! Your feedback is important to us and thank you for the positive rating!

It seems like you didn't have a nice stay. Let me apologize for anything that we could have done to improve your experience. I hope you will consider us next time you're in the area.

Thank you for choosing to stay with us. We appreciate your feedback and hope to have you stay with us again when you are back in the area.

Thank you for your rating of Fairfield Inn & Suites Springdale! We appreciate your feedback.

We had a change in management shortly after your stay. I have addressed all of your concerns with staff members and hired maintenance techs to ensure the pool is always open for our guests. However, with every property, there will be times that it is just impossible not to have anomalies occur with this amenity. I am so sorry this occurred during your vacation. I do hope you will keep us in mind for any future stays. We have a renovation planned for this year and would love for you to enjoy our improved property.

Thank you for choosing to stay with us. We appreciate your positive feedback and hope you choose to stay with us in the future.

We apologize for the confusion. Unfortunately, our server had been down for several days and the notes on reservations did not come across. I apologize for the incontinence.

Thank you for telling us about your stay. We are glad you enjoyed your experience. We hope to see you again. Please have safe travels with our Marriott family.

Thank you for sharing your experience. We did just receive new ownership and are scheduled for several improvements in the next year. We hope you will try us out again in the future.

Thank you for the kind words. We hope to see you again in the future. Please have safe travels with our Marriott family.