Dear Abdi, You say this about the hotel we upgraded you to a family suite because you booked a king room and the occupancy is 3 people per the city, state and federal regulations. This hotel is of quality to stay at. There is not dog pee or poop in the room. The bed sheets, nor the towels do not stink either. Also, the old woman (manager) does not ever recall seeing you except for when you checked in. All these false accusations is impeccable. All the best to you.ABVI Staff

Dear Michelle, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. The A/C does not work while the heating system is on, just as when the A/C is on the heat does not work. The thermostat could have been turned to the off position and this would have prevented the continuous heat flow Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Rachael, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. The room that you reserved was a double and charged according. We do have complimentary items in the lobby from 7 am - 11 am. (Danishes, Muffins, Granola bars, Rice Krispy bars, Coffee Cake). The door facing the parking lot of the room that you were in, is an exit door only. There is a dead bolt on the door that you need to turn to secure it. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Marlan, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Yes, we are doing some and have done a lot of improvements inside and outside the building. Unfortunately, we, at the Hotel cannot control MnDot construction schedule. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Arnold,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. The ice machine is broken because everyone fills up their coolers with ice. Also, there is a change machine right next to the vending machines. The front desk needs their change for guests when they check-in. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Steve, Thank you for your feedback! We hope to host you again! There is signage indicating how to get to the hotel, with arrows. Unfortunately, we do not have anything to do with the road construction, that is all MnDot.ABVI STAFF

Dear Zachary, Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Bryan, I am not sure what hotels you prefer to stay at that offer you illegal items. We work really hard to provide a great, clean affordable options to our guests. Still not sure why you scored us so low, not sure what kind of options you are looking for at this price point.

Dear Mai, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Richard,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Unfortunately, we do not have control over when things break down and we are top of getting this fixed as soon as possible Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Anne,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. We do have monthly pest control that comes in and sprays for bugs. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Nicole, Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Brad, Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Ryan,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We do apologize for the disruption that the dog barking caused you, just curious if you let the Front Desk know of this disturbance. We are a Budget Hotel and everything is cleaned daily and shampooing is done monthly. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Donna, Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Micah, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Every reservation is required to pay a deposit, it is right on the reservation sites when you go book the reservation that a deposit is required. Nowadays, every Hotel charges a deposit and some are much are much higher than the 60.00 deposit that is required here at this . Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Melody, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. The bathroom floors have just been remodeled and the beds were replaced last year. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Michelle, Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Daryl, Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Diane, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We do have monthly pest service done each month. We did speak to the housekeeper that cleaned the room and action has been done to get this matter corrected. While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations

Dear Scott, Thank your for your feedback! We hope to host your again!ABVI Staff

Dear Megan,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Nick,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

DearLaurie,Thank you for your feedback. We hope to host you again.ABVI Staff

Dear Bruce,Thank you for your feedback. We hope to host you again.ABVI Staff

Dear Mariel,Thank you for your feedback. We hope to host you again.ABVI Staff

Dear Richard,While it was nice to host you, we are distressed that you did not enjoy your stay. There was no phone call inquiring if you would like to rebook the room, also no one barked at anyone. It was simple stated to her that we do not do daily housekeeping and if she wanted housekeeping, it can be added to the next day cleaning list, as the housekeepers had already left for the day and your wife walked away . We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Gregorg,We appreciate your feedback and hope to host you again, next time you visit the Saint Cloud area.

Dear Sherilyn,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Witney,We apologize for the toilet we will have maintenance look at it right away. We had guest wanting us the turn the heat off so I am not sure what the issue was there. You reservation was non refundable because you paid expedia as non refundable. Please do not make accusations, we have a licensed pest control company that does preventative maintenance here.

Dear Heidi,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Cherise,While it was nice to host you, we are distressed that you did not enjoy your stay. There is a thermostat on the wall between the vanity area and the bed that you can control the heat, you just need to move the temperature knob. Nothing was brought to the attention of the front desk as far as this concern. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Dean,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Jennifer,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Abbie,While it was nice to host you, we are distressed that you did not enjoy your stay. I did find your check in slip (signed & dated), along with make/model of your vehicle and a copy of ID's on file for when you stayed here. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Vanessa,Clearly you dont read when you do things. Where on your booking does it say we offer free breakfast? Please dont lie on your reviews. We offer coffee and other complimentary items, but no where on our websites does it state that we offer breakfast. Our building heating/cooling system is seasonal. We do not need your business you can pay twice as much and find what suits you. But do not lie about things.

Dear Amber,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Matthew,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Wyatt,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Dear Artemy,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Frank,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Julie,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF

Lexi,Air Quality? Wow we hope you find the accommodation you are looking for. Our hotel works very hard to provide a clean budget option for our guest. We most definitely have pillow cases and yes we clean our bathrooms after every stay. We just washed the entire building's carpet 2 months ago.

Dear Andre, We apologize for the experience you had. As we mentioned to you there was a Xcel Energy outage in the area that impacted the east side of Saint Cloud not just us. We hope to improve on your next visit.

Dear Jose, We appreciate your feedback. We apologize for your experience and can promise you that will not be the case in the future.

Dear Vickie,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFFABVI Staff

Dear Robert,Thank you for your feedback! We hope to host you again!ABVI Staff

Dear Patricia, We appreciate your feedback! We hope to make the next stay even better!

Dear Julie,Thank you for recognizing the positives the property is doing. We have made several updates and hope to continue to make many more.

Dear Waqas,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF