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Recensioni per HoteLumiere at the Arch

4 out of 5
HoteLumiere at the Arch
999 N. 2nd St., St. Louis, MO

Recensioni

6,8
Valutazione di 10 - Eccellente. 256 su 1000 recensioni" "
Valutazione di 8 - Buono. 237 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 218 su 1000 recensioni" "
Valutazione di 4 - Scarso. 163 su 1000 recensioni" "
Valutazione di 2 - Terribile. 126 su 1000 recensioni" "

6,8/10

Pulizia

7,4/10

Personale e servizio

6,2/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Non mi ha impressionato
La mancanza di ristorante per colazione e il degrado della zona circostante l’hotel non fanno sicuramente guadagnare punti a questo hotel, lo staff e’ stato gentile e le camere spaziose ma in generale non ci tornerei
Soggiorno di 3 notti ad aprile 2019
Risposta di Lumière Place Casino & Hotels, il giorno 14 mag 2019
Thank you for taking the time to rate and review our property. We appreciate your feedback and suggestions. They will be given to management so we can take steps to improve. We hope you decide to visit us again

2/10 Terribile

Phillip

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The air did not work, not only in our room. But we talked to multiple other guest and the air wasn’t working in any room. Smelt incredibly musky. Which could because of the air not running but it was so hot. Honestly, would love a full refund because that was one of the worst days I’ve ever had in a room. Complain to the staff, and they said our broke. No compensation whatsoever.
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Kimberly

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was clean easy in and out. Elevator was broken and evidently has been. Overall great experience
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Thomas

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Pass key kept malfunctioning we had to get 8 new room keys in a 3 day stay also exchanging bathroom towels we didn’t get a new set after putting the previous days towels outside the room
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Alisha

Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Mike

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is terrible. Do your self a favor and do not stay here.
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

ASHLEY

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024

4/10 Scarso

Brian

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This wasn't a great stay. Proximity to the Convention Center was GREAT. Proximity to the Casino was GREAT. That's about where the great stops. The luggage carts at the front door were all broken. The front desk staff was less than helpful or friendly. The carpets and everything was dirty. Only 1 elevator for the entire hotel was working. The workout facility had two 15# dumbbells and one 20# dumbbell. The coffee maker in the room was broken, but when asked if I could get some coffee from the front desk, I was directed to Starbucks! Overall, just not a great stay, considering that folks from our team stayed next door for about $300 less and had hot breakfasts, coffee, facilities, proximity, cleanliness, and everything I would have expected for what I paid. Unfortunate.
Soggiorno di 3 notti a marzo 2024

8/10 Buono

Alex

Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
I don’t like the fact most things inside the hotel don’t work. Some of the employees was rude. Furniture had burn marks wall paper was peeling hair was in the shower and I had to constantly ask for wash clothes and towels
Soggiorno di 3 notti a febbraio 2024

4/10 Scarso

Stephen

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024

6/10 Soddisfacente

Jon

Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

David

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024

2/10 Terribile

omid

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Where can I start plugging in my own luggage due to lack of bellman? Two pillows on a advertised queen size bed which was actually a double. Clogged shower drain which caused flooding. This is usually enough along with a dirty dingy Hotel and room. What was over the top was the fact that zero of 4 public elevators worked. Meaning 5th floor was not fun exercise. YES I SAID NO ELEVATOR. 8 STORY BUILDING. NO APOLOGIES. NO CUSTOMER SERVICE. SAD
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Nikkolas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotelumiere
Its was a fun trip, check in process was a breeze. Very friendly staff. Nice and clean. Will definitely stay again
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Office Manager , il giorno 24 gen 2024
Thank you for staying with us and sharing your experience. We are happy to hear you had a positive experience overall. Thank you so much for your feedback and rating. Yours in hospitality

8/10 Buono

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The rooms were very nice but the wifi was very spotty to unusable in my room.
Soggiorno di 4 notti a gennaio 2024
Risposta di Front Office Manager , il giorno 10 gen 2024
Thank you for staying with us and sharing your experience. We are working with our IT Department on an upgrade to our WIFI signal. We appreciate your feedback and happy to hear you were pleased with our rooms. Yours in hospitality

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, servizi
Not bad for a old property.
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Office Manager , il giorno 10 gen 2024
Thank you for staying with us and sharing your experience. Glad that overall your stay with us was a positive one. Yours in hospitality

4/10 Scarso

Anthony

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing really, just convenient for new years and casino.
Soggiorno di 2 notti a dicembre 2023
Risposta di Front Office Manager , il giorno 10 gen 2024
Thank you for staying with us and sharing your experience. Sorry we did not meet your expectations and for the challenges that affected your stay. I am glad that the location of our property was convenient for the occasion. Yours in hospitality

8/10 Buono

Faye

Soggiorno di 2 notti a dicembre 2023
Risposta di Front Office Manager , il giorno 10 gen 2024
Thank you for staying with us and for your rating. Happy to see that overall your stay was positive. Yours in hospitality

4/10 Scarso

Mirla

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Office Manager , il giorno 10 gen 2024
Thank you for staying with us and your rating. I am sorry that we did not meet your expectations for a property like ours and the challenges that affected your stay. Yours in hospitality

10/10 Eccellente

Brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Office Manager , il giorno 9 gen 2024
Thank you for staying with us and for your rating. I am happy to see your stay was positive overall. Yours in hospitality

8/10 Buono

Bobby

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoybthe stay at the hotel.The lobby was very clean spacious Unfortunately i saw cigarette burns on the furniture going into the large lobby which was a eye sore.The elevator had missing floor strips entering the elevator.The pillows filling was coming out of the pillows.Quality of pillows left my neck sore ea.morning(upgrade to Down)pillows.Over ALL the staff was very responsive to my request and polite.The view of Eads,Arch brought back memories of fun!! Ill stay again for sure on higher floor Best Wishes 2024!!
Soggiorno di 4 notti a dicembre 2023
Risposta di Front Office Manager , il giorno 9 gen 2024
Thank you for staying with us and for sharing your experience. Ia am sorry of the details that affected your stay. We are reviewing this matters with our maintenance and Housekeeping leadership to make the necessary changes. Looking forward to your next visit. Happy 2024.

6/10 Soddisfacente

Donald Phoebe

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Front Office Manager , il giorno 18 dic 2023
Thank you for staying with us and your rating. Sorry not everything was as expected, and we did not meet your expectations. We will continue working toward improving our services. Yours in hospitality

10/10 Eccellente

Jennie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 15 dic 2023
Thank you for staying with us and for your rating – we’re glad you enjoyed your visit! Yours in hospitality

10/10 Eccellente

Amber

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

8/10 Buono

Haley

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura

6/10 Soddisfacente

PATRICK

Mi è piaciuto: Pulizia e personale e servizio
The room was so-so, even though it was a suite. It needed some fresh paint and new carpeting. The linens and the bathrooms were clean. It's not horrible, but not a great place.
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 1 dic 2023
Thank you for staying with us and sharing your experience. I am sorry your stay was affected by the state of the carpet and wall. We are reviewing these matters and make the necessary improvements. Yours in hospitality

10/10 Eccellente

Chad

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A perfect place to stay if you are seeing an event at the Dome. A short walk through the Casino leads you within feet of the Dome. The room is spacious, the bed comfortable and parking couldn't be easier.
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 21 nov 2023
Thank you for staying with us and sharing your experience. We’re glad you enjoyed your stay with us and appreciate your comments on the property. Thank you for your review, we appreciate the feedback. Yours in hospitality

2/10 Terribile

Eleanor

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di Front Office Manager, il giorno 21 nov 2023
Thank you for staying with us. I am sorry to hear you didn’t enjoy your stay, thank you for letting us know.

8/10 Buono

terry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Risposta di Front Office Manager, il giorno 18 nov 2023
Thank you for staying with us and your rating. I am happy to hear your stay was overall very positive. Yours in hospitality

10/10 Eccellente

Desirea

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the fact that it was in the historic part of St. Louis and was still within walking distance of the Gateway Arch. Definitely do not recommend walking at night. Overall I enjoyed my stay.
Soggiorno di 3 notti a settembre 2023
Risposta di Front Office Manager, il giorno 18 nov 2023
Thank you for staying with us and for sharing your experience with us. I am happy to hear you had a positive experience overall and you enoyed our service and location. Thank you for your feedback and rating. Yours in hospitality

6/10 Soddisfacente

Sherri

Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 18 nov 2023
Thank you for staying with us and for your rating. Sorry to hear that we did not meet some of your expectations but I am glad that overall it was a positive stay. Yours in hospitality

10/10 Eccellente

Glenn

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Front Office Manager, il giorno 14 nov 2023
Thank you for staying with us and for your rating – we’re glad you enjoyed your visit! Yours in hospitality

10/10 Eccellente

Walter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close and convenient to the Arch, convention center, casino, water front and other shopping and dinning areas.
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 13 nov 2023
Thank you for staying with us and sharing your experience. We’re glad you enjoyed your stay with us – we look forward to hosting you again soon! Thank you for your review, we appreciate the feedback. Yours in hospitality

6/10 Soddisfacente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia
one of the two elevators didn't work. 3 pillows on a king bed for 2 people not good.
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 10 nov 2023
Thank you for staying with us and sharing your experience. I am sorry about our current situation with the elevators. We are looking a finding a permanent solution to this. Thank you for your feedback about the amount of pillows in the bed. I am sharing this information with our Housekeeping department. I appreciate your feedback and rating. Yours in Hospitality

10/10 Eccellente

Cherry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy
It was lovely. Enjoyed the night we booked so much that we decided to stay another night.
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 10 nov 2023
Thank you so much for your stay and for sharing your experience. I am happy to hear that your stay was absolutely positive and that you decided to stay an extra night. I will share your feedback with our teams to show the difference they can make in our guests stay. Thank you for your comments about our operation, Yours in hospitality

6/10 Soddisfacente

jeff

Viaggio con la famiglia
The rooms should have been in better condition for the amount of money that it costs to stay. The ceiling has bad areas from water damage. The beds were broken down ( you get pulled to the middle of the mattress. Also, there aren’t microwaves in the rooms
Soggiorno di 2 notti a novembre 2023
Risposta di Front Office Manager, il giorno 8 nov 2023
Thank you for staying with us. We’re sorry to hear your stay did not meet your expectations. We will address these concerns about the ceiling and beds with the proper departments. Thank you for letting us know, we appreciate the feedback.

8/10 Buono

Muyideen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a ottobre 2023
Risposta di Front Office Manager, il giorno 8 nov 2023
Thank you for staying with us and for your rating – we’re glad that overall you enjoyed your visit!

8/10 Buono

Jenissa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 8 nov 2023
Thank you for staying with us and for your rating – we’re glad to hear that overall you enjoyed your visit!

4/10 Scarso

Mikayla

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The lobby was pretty but the cleaning staff left trash up and down the hallways. One set of elevators was broke so there was 2 elevators for 8 floors. Our fist room looked nice, the safe didnt work and the dead bolt was broken but other than that no issues until we had a pipe bust in our room and soaked the floor, which happenes, but then we had to move to a differnt room, lost our view, and the room had all kinds of issues. The border around the mini fridge was broke off. There was cigarette burns on the couch. You could see stains on the curtains and the bathtub was not cleaned. The walls looked like they had just redone the wall paper but were streaked and had paint on them. The lamp shade was broken, the safe was broken, the chairs were unstable and on top of that at about 2:30 am I was woken up to the sound of water dripping from the ceiling again. Two of the staff in the loby seemed friendly but one was super rude and acted like I was being unreasonable for wanting to be moved. On top of all of that the bar was closed and they had removed all the vending machines exsept for the hot vending machine which was broke the entire stay and once they "fixed it" you had to use the app insted of running your card at the machine. They did have a little store at the lobby but it only has about 10 drink options and a small selection of snacks.
Soggiorno di 3 notti a novembre 2023
Risposta di Front Office Manager, il giorno 8 nov 2023
Thank you for staying with us and sharing your experience. We’re sorry to hear your stay did not meet your expectations and of the challenges with water leaks. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.

4/10 Scarso

David

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointed
We were highly disappointed in the hotel and casino. Old, kind of not so clean feeling. Smoky, dark, not a good atmosphere. Wrong choice for a night out when you rarely get to get away.
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 6 nov 2023
Thank you for staying with us and sharing your experience. I am sorry about the outdated, smokey and dark feeling of the property. I do appreciate your feedback as we will share it with the departments involved with these shortcomings and work together toward a solution. Yours in hospitality

10/10 Eccellente

Erock

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel over all, staff very friendly
Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 6 nov 2023
Thank you for staying with us and your rating – we’re glad you enjoyed your visit! . Yours in hospitality

4/10 Scarso

Sam

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Front Office Manager, il giorno 8 nov 2023
We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know.

6/10 Soddisfacente

Ronald

Soggiorno di 1 notte a novembre 2023
Risposta di Front Office Manager, il giorno 6 nov 2023
Thank you for your rating – we’re glad that overall you enjoyed your visit!

10/10 Eccellente

Zhuangji

Soggiorno di 2 notti a ottobre 2023
Risposta di Front Office Manager, il giorno 6 nov 2023
Thank you for your rating – we’re glad you enjoyed your visit!

6/10 Soddisfacente

Chantel

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
The room was clean and spacious, and staff were very nice. There was limited wifi access in the room though (only in the living room area).
Soggiorno di 5 notti a ottobre 2023
Risposta di Front Office Manager, il giorno 6 nov 2023
Thank you for staying with us and sharing your experience. We’re glad to hear that overall you enjoyed your stay with us. I am sorry about the limited WIFI signal, we are working on this issue. Thank you for your review, we appreciate the feedback. Yours in hospitality

4/10 Scarso

Jesse

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible place to stay
Worse service I’ve had. Room not clean towels filthy I had to ask 2-3 time for my room to be cleaned. I will not be back EVER!! Elevator down
Soggiorno di 3 notti a ottobre 2023
Risposta di Front Office Manager, il giorno 31 ott 2023
Thank you for your stay and for shering your experience. I am sorry for the short comings from our cleaning department. We were not able to accommodate your first request due to staffing limitations. We made sure we have someone clean your room first thing next morning. I am very sorry we missed te first request and that we did not do enough on teh second day to make it better. It is very frustrating as I believe you were happy with your arrival experience. We do appreciate your feedback. yours in hospitality

6/10 Soddisfacente

Clara

Mi è piaciuto: Personale e servizio
The property is ok, but could use some updates and minor repairs. It was easy to park and a person was in the booth day/night.
Soggiorno di 3 notti a ottobre 2023
Risposta di Front Desk Manager , il giorno 1 nov 2023
Thank you for staying with us and sharing your experience. Glad to hear that parking was convenient. Thank you for your feedback. Yours in hospitality

6/10 Soddisfacente

Sparkle

Non mi è piaciuto: Condizioni e dotazioni della struttura
The elevator inside the hotel didn’t work. You had to walk to the back to use elevators.
Soggiorno di 2 notti a ottobre 2023
Risposta di Front Desk Manager , il giorno 30 ott 2023
Thank you for staying with us and for sharing your experience. I am sorry about the ongoing situation with our elevators We are working on the pathway to solve the problem. Sorry that this has a negative impact on you. Thank you for your feedback. Yours in hospitality

10/10 Eccellente

Levi

Soggiorno di 1 notte a ottobre 2023
Risposta di Front Office Manager, il giorno 30 ott 2023
Thank you for your rating – we’re glad you enjoyed your visit!