Area per barbecue/picnic

Recensioni per Residence Inn by Marriott St Louis Downtown

3 out of 5
Residence Inn by Marriott St Louis Downtown
525 S Jefferson Ave, St. Louis, MO

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 461 su 1001 recensioni" "
Valutazione di 8 - Buono. 271 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 127 su 1001 recensioni" "
Valutazione di 4 - Scarso. 74 su 1001 recensioni" "
Valutazione di 2 - Terribile. 68 su 1001 recensioni" "

8,2/10

Pulizia

8,6/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Daniele

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Bene ma non benissimo
Colazione accettabile ma non eccellente. La posizione è ok ma per le attrazioni della città occorre disporre comunque di un auto
Soggiorno di 5 notti a giugno 2018

10/10 Eccellente

Ann

Viaggio con la famiglia
Would definitely stay here again!!! The price is good and the size of the room compared to a regular hotel room is so much more. Close to union station and just a 10 minute drive to the zoo. And the mimosas was a good touch to wake up to.
Soggiorno di 1 notte ad aprile 2024
Risposta di Bill, il giorno 29 apr 2024
Hello Ann,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and that you found our prices reasonable. It's great to know that you appreciated the spaciousness of our rooms compared to traditional hotel rooms. We take pride in offering comfortable accommodations for our guests.We're also delighted that our convenient location near Union Station and the proximity to the zoo added to your overall experience. As for the mimosas, we're glad you enjoyed that little extra touch! We strive to make each stay memorable, and it sounds like we succeeded in making your mornings brighter.We'd be honored to have you stay with us again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thanks again for choosing us!

10/10 Eccellente

Jada

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was nice and friendly and clean pool could use a lil cleaning hair balls kept appearing but overall it was good stay , room clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Bill, il giorno 26 apr 2024
Hello Jada,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

10/10 Eccellente

Rachel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at the hotel were so friendly, welcoming, and amazing to be around! They were the beat hotel staff we have ever encountered. I give them 10 plus stars!!! We would stay here over and over!
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Mya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very personable
Soggiorno di 1 notte ad aprile 2024
Risposta di Bill, il giorno 20 apr 2024
Hello Mya,Thank you very much for your 5 Star review! We appreciate your business and look forward to seeing you again.

10/10 Eccellente

Jada

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Easy quick check in , nice rooms . When it was a issue they fixed immediately
Soggiorno di 1 notte ad aprile 2024
Risposta di Josh - Guest Experience Manager, il giorno 20 apr 2024
Thank you Jada! We appreciate your kind words and look forward to seeing you the next time your travels bring you to St. Louis.

8/10 Buono

Clifford

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Josh - Hotel Manager, il giorno 19 apr 2024
Greetings Clifford,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay.

4/10 Scarso

tiffany

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The bathtub faucet was dripping the whole time, and the extra blanket and pillow were damp when we pulled them out of the closet. Worst of all was that the lock on the bathroom door was broken so that when we closed the door from the outside we were locked OUT of our bathroom at 4am…
Soggiorno di 1 notte ad aprile 2024
Risposta di Josh - Guest Experience Manager, il giorno 20 apr 2024
Greetings Tiffany,Thank you for sharing your review. We can imagine your experience was frustrating, and definitely below our standards. We hope to have the opportunity to change your impression next time your travels bring you to St Louis.

10/10 Eccellente

Josh

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff!
Soggiorno di 1 notte ad aprile 2024
Risposta di Bill, il giorno 13 apr 2024
Hello Josh,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 Buono

David

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Bill, il giorno 13 apr 2024
Hello David,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 Scarso

Holly

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Run down. Beds were old and uncomfortable. Walls paper thin could hear all the kids running around. Breakfast - well everything was out. I don’t think they were prepared for the number of guests staying.
Soggiorno di 1 notte ad aprile 2024
Risposta di Bill, il giorno 13 apr 2024
Hello Holly,I'm sorry to hear about your experience. We strive to provide comfortable accommodations and a peaceful atmosphere for all our guests. Your feedback is invaluable to us, and we apologize for falling short of your expectations.We'll address the issues with the beds and noise immediately to ensure a more restful stay for future guests. Additionally, we'll review our breakfast service to ensure it meets the needs of all our guests, even during busy periods.Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Eccellente

KEITH

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place close to stuff.
Soggiorno di 3 notti ad aprile 2024
Risposta di Bill, il giorno 9 apr 2024
Hello Keith,Thank you for the excellent review. We appreciate your business and look forward to seeing you again.

4/10 Scarso

Caitlin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Bill, il giorno 9 apr 2024
Hello Caitlin,Thank you for your review. We appreciate your business. Safe travels.

2/10 Terribile

Ben

Soggiorno di 1 notte a marzo 2024
Risposta di Bill, il giorno 24 apr 2024
Hello Ben,Thank you for your review. I sincerely apologize for any issues you encountered during your stay.

2/10 Terribile

Renee

Soggiorno di 1 notte a marzo 2024
Risposta di Josh - Guest Experience Manager, il giorno 20 apr 2024
Greetings Renee,Sorry to hear that your stay didn't meet your expectations. We hope to change your impression upon your next arrival.

2/10 Terribile

Tanner

Mi è piaciuto: Servizi
Sold our room
Soggiorno di 1 notte a marzo 2024
Risposta di Josh Schreib - Guest Relations Manager, il giorno 2 apr 2024
Greetings Tanner,Thank you for sharing your feedback. We realize we fell short of your expectations and will be reaching out to you to address your concerns.

2/10 Terribile

carlos

Soggiorno di 1 notte a marzo 2024
Risposta di Josh - Guest Experience Manager, il giorno 20 apr 2024
Greetings Carlos,Thank you for sharing your feedback. We are disappointed that you did not enjoy your stay and look forward to changing your impression upon your next visit to St Louis.

10/10 Eccellente

Heather

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff!
Soggiorno di 1 notte a marzo 2024
Risposta di Josh Schreib - Guest Services Manager, il giorno 2 apr 2024
Thank you for your kind response! We appreciate your kind words!

10/10 Eccellente

Angela

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff very friendly! Breakfast was terrific. Only thing was disappointed our living room window was filthy looked like a little kid with the messy hands smeared all over!
Soggiorno di 1 notte a febbraio 2024
Risposta di Bill, il giorno 28 mar 2024
Hello Angela,Thank you very much for the 5 Star review. We appreciate your business and look forward to seeing you again.

6/10 Soddisfacente

Kassandra

Soggiorno di 1 notte a marzo 2024
Risposta di Bill, il giorno 24 mar 2024
Hello Kassandra,Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 Buono

Serwaa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Bill, il giorno 22 mar 2024
Hello Serwaa,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 Scarso

Jeffrey

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
- Found a dirty sock in our bed - top sheet was used as a base sheet - door next to our room was kicked in - a few other experiences not great so we left after 20 min. The front desk clerk was super nice and friendly, but not somewhere I felt comfortable staying with kids
Soggiorno di 1 notte a marzo 2024
Risposta di Bill, il giorno 11 mar 2024
Hello Jeffrey,I'm truly sorry to hear about your experience. This is certainly not the standard we aim to uphold. Your comfort and satisfaction are of utmost importance to us. We take your feedback seriously and will address these issues immediately to ensure they do not happen again. Please accept our sincerest apologies, and if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 Soddisfacente

Miguel

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Close to the downtown and the most popular areas . The restroom wasn’t clean ,not trash cans at all and not cups for the coffee
Soggiorno di 1 notte a marzo 2024
Risposta di Bill, il giorno 11 mar 2024
Hello Miquel,Thank you for sharing your experience. We're delighted to hear that you found our location convenient. However, we're truly sorry to hear about the cleanliness issues you encountered in the restroom and the lack of trash cans and coffee cups. This does not meet our usual standards of service, and we sincerely apologize for any inconvenience caused. Rest assured, we are addressing these concerns immediately to ensure a more enjoyable experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay. If you have any further comments or concerns, please don't hesitate to reach out.

6/10 Soddisfacente

Luz

Non mi è piaciuto: Pulizia
The property was safe and it was just okay I didn’t like the cleaning of the room and the fact that they charge for parking
Soggiorno di 3 notti a febbraio 2024
Risposta di Bill, il giorno 11 mar 2024
Hello Luz,Thank you for sharing your feedback with us. We're glad to hear that you found our property to be safe, but we're sorry to learn that the cleanliness of your room didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this issue with our housekeeping team to ensure a better experience for our guests in the future.Regarding the parking charges, we understand your concern and we'll take it into consideration as we continue to evaluate our policies.We appreciate your business and hope to have the opportunity to welcome you back for an improved stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Eccellente

Joe

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hotel was clean and Great Customer Service!
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 28 feb 2024
Hello Joe,Thank you very much for the excellent review! We appreciate your business and look forward to seeing you again.

4/10 Scarso

Jennifer

Soggiorno di 3 notti a febbraio 2024
Risposta di Bill, il giorno 28 feb 2024
Hello Jennifer,Thank you for your review. We appreciate your business.

10/10 Eccellente

Shauniece

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very Clean ! smell Goods ! Quiet ! Nice staff .
Soggiorno di 1 notte a febbraio 2024
Risposta di Bill, il giorno 27 feb 2024
Hello Shauniece,Thank you for your review. We appreciate your business and look forward to seeing you again.

2/10 Terribile

kelly, Kansas City

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I hated everything about the entire stay from the extra fees the hold on my debit card room not clean on a daily no new towels the staff service just a all around terrible experience
Soggiorno di 4 notti a febbraio 2024
Risposta di Bill, il giorno 26 feb 2024
Dear Kelly,I'm truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. We're committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We'll address the issues you've raised with our team to prevent similar situations in the future. If there's anything specific you'd like us to address or if you have any further feedback, please don't hesitate to reach out. We appreciate your honesty and hope for the opportunity to make it right for you in the future.

6/10 Soddisfacente

Jasmine

Viaggio di coppia
Non mi è piaciuto: Pulizia
Room was nice but there was trash under bed that looks like been there for a while & not enough parking.
Soggiorno di 3 notti a febbraio 2024
Risposta di Bill, il giorno 24 feb 2024
Hello Jasmine, Thank you for your review. I sincerely apologize for the cleanliness of your suite and parking issues you experienced. I have shared your feedback with my leadership team so we can correct these issues. We appreciate your business and feedback.

10/10 Eccellente

Christine Clyde

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The only problem was the cleaning. The mirror and microwave were cloudy like they used a dirty rag to just wipe them down. Besides that everything went well.
Soggiorno di 3 notti a febbraio 2024
Risposta di Bill, il giorno 22 feb 2024
Hello Christine,Thank you for your review. We appreciate your business and look forward to seeing you again. I have reviewed your comments with my team.

10/10 Eccellente

Bethany

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Bill, il giorno 21 feb 2024
Hello Bethany,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

10/10 Eccellente

Jeremy

Soggiorno di 1 notte a febbraio 2024
Risposta di Bill, il giorno 22 mar 2024
Hello Jeremy,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 Scarso

Julia

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The manager was very kind and helped with all of our needs. But wish we didn’t have any needs in the first place. Tub water constantly flowing, no wires connecting the tv, unable to use, left over food and drinks from the previous guest. So I know the place wasn’t cleaned properly in the first place. Garbage everywhere behind the tv dresser. Couch was terribly stained, felt uncomfortable to even seat on it the way it looked so I threw the extra sheet over it. Booked for the hot tub but the hot tub broke the day we got there. Locations was great though for why I was in town. Close to downtown and to many activities near the city. Zoo, aquarium etc.
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 6 feb 2024
Hello Julia,Thank you for your review. I sincerely apologize for the issues you encountered. I have shared your feedback with me team so that we can fix the issues.

8/10 Buono

everett

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient and clean
Soggiorno di 3 notti a gennaio 2024
Risposta di Bill, il giorno 1 feb 2024
Hello Everett,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The friendliest housekeeping staff!
Very clean room. The housekeeping staff were the nicest people there! One woman asked how our stay way and where we were from. She told us to come back. She was amazing and left me and my group of friends feeling good! The front staff barely spoke when checking in, never said anything when we checked out. Never explained wifi, breakfast, check out time, pool hrs, nothing. If i wanted to know something, I had to ask. It was "here is your key card, and the elevators are around the corner."
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 1 feb 2024
Hello,Thank you very much for your review. Sounds like my team took good care of you. We appreciate your business and look forward to seeing you again.

2/10 Terribile

Keonna

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio
Rooms are nice but staff was very rude .
Soggiorno di 2 notti a gennaio 2024
Risposta di lhowlett, il giorno 29 gen 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Eccellente

TYSON

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di lhowlett, il giorno 30 gen 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Buono

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was great! However, my granddaughters were planning to swim. The pool water in the indoor pool was so dirty they couldn’t. We reported it to the front desk and they said the pool cleaners hadn’t been there all week. This isn’t acceptable.
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 29 gen 2024
Hello Donald,Thank you for your review. I have shared your feedback with my maintenance team so we can make sure pool gets services. I appreciate your feedback and sincerely apologize for any inconvenience.

10/10 Eccellente

Marquita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 29 gen 2024
Hello Marquita,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

2/10 Terribile

nicholas

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Carpet missing in room from someone cutting it out. Fridge had dents in it Toliet seat had pee and nastyness on it They charge 18$ to have your car in the parking lot Food in fold out couch so kids slept in our bed.
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 27 gen 2024
Hello Nicholas,Thank you for your review. I sincerely apologize for the issues you encountered. I have shared your comment with my team so that we can fix them.

6/10 Soddisfacente

Marc

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Was fine.
Soggiorno di 2 notti a dicembre 2023
Risposta di Bill, il giorno 25 gen 2024
Hello Marc,Thank you for your review. We appreciate your business.

6/10 Soddisfacente

Jessica

Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a dicembre 2023
Risposta di Bill, il giorno 27 gen 2024
Hello Jessica,Thank you for your review. We appreciate your business and look forward to seeing you again.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e comfort della camera
Bathroom was not cleaned upon arriving to room. Prior guest toiletries left in bathroom as well as prior guest body hairs along bathtub & on floor. I cleaned myself to save time. That was the only complaint, my stay was otherwise ok.
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 25 gen 2024
Hello,Thank you for your review. I sincerely apologize for the issues with your suite. I have shared your comments with my team so that we may fix them. Thank you again for your feedback.

2/10 Terribile

Arkeycia

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My room was not clean stains on everything
Soggiorno di 1 notte a gennaio 2024
Risposta di lhowlett, il giorno 22 gen 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terribile

Daniel

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
When we checked in our bathroom was dirty. It had a used towl hanging on the door, there was hair in the bath tub, crumbs all over the office chair and the floor. We called the front desk and instead of offering a new room they sent the maintenance guy in to clean everything. After being gone for several hours we pulled our blanket down to go to sleep and thier was dried blood spots on the comforter. I want my money back and will NEVER use this hotel again.
Soggiorno di 1 notte a gennaio 2024
Risposta di lhowlett, il giorno 22 gen 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Eccellente

Deborah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di lhowlett, il giorno 22 gen 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Soddisfacente

Lisa

Mi è piaciuto: Personale e servizio
Risposta di Bill, il giorno 16 gen 2024
Hello Lisa,Thank you for your review. We appreciate your business and look forward to seeing you again.

4/10 Scarso

Cheryl

Non mi è piaciuto: Servizi
At 3am we woke up. Our room was freezing. Tge heating system wasn’t working. Our room was 59 degrees or less. I had to go down to the front desk because no one answered the phone. We got put into another room that hadn’t been cleaned from the last guest. But, at least it had heat.
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 14 gen 2024
Hello Cheryl,Thank you for your feedback. I sincerely apologize for the issue with your heat. I will have our maintenance department fix the issue.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 20 gen 2024
Hello David,Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 Buono

Doug

Soggiorno di 1 notte a gennaio 2024
Risposta di Bill, il giorno 27 gen 2024
Hello Doug,Thank you for your review. We appreciate your business and look forward to seeing you again.