Dear guest, I'm sorry to hear that you had a disappointing experience with the room service. We appreciate you bringing this to our notice and hope to exceed your expectations on your next visit. We are committed to make your next dining experience with us enjoyable in every way. Please do not hesitate to contact us again.Kind regards Lynn MReception

Thank for taking the time to leave us a review, we hope to welcome you again in the near future.Kind regards Melissa Front Office Supervisor

Dear ben ,Thank you for sharing your feedback., We are sorry that we did not exceed your expectations with the parking fee, bed and breakfast, Will let the management know so that we can review this.Once again please accept our sincere apology .Kind regards Abbie

Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the senior leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future. Parking is not free at the hotel. However, if you are A Gold and Diamond member for Hilton Honors you get parking free. In order to get parking free and other facilities and benefits please enroll yourself with hilton honors.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Swindon. I do apologies for the inconvenience caused during the stay.

Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon.

Dear Diane,Thank you for time to share your review I'm glad you had a lovely stay.Hope to welcome you back again in near future!Kind Regards

Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon.

Thank you Victoria for taking your time to leave us a review. We also appreciate your feedback. We hope that you will consider staying with us again and hope to see you in the future.

Dear Gordon,Thank you for sharing your review, I am to hear that you had a lovely stay .I Hope to welcome you back again in near future !Kind Regards

Dear Harvinder,Thank you for taking time to share your review ,I'm glad to hear that you had an excellent stay.We hope to welcome you back in near future !Kind Regards Abigail shorrocks

Dear Michael,Thank you for taking time to share your review, Im happy to hear that you had a lovely stay.We look forward to welcome you back in near future !Kind Regards Abbie Shorrocks

Dear Emmanuella,Thank for for taking time to share your experience , I'm glad you had a lovely stay. We hope to welcome you back in near future !

Dear Guest,I'm delighted to hear about your positive experience during your stay at the hotel in Swindon! It's wonderful that the staff's warm welcome, the thoughtful touches like chocolate cookies, and even treats for your furry friend made your visit memorable. A commitment to cleanliness and overall satisfaction is crucial for any accommodation, and it sounds like the hotel exceeded your expectations.Looking forward to welcome you back in near future !Kind Regards Abbie

Dear Gresham, Thank you for taking time to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!kind regardsKat

Dear Linda,Thank you for sharing your review with us, we are sorry about the heating . We are reviewing your comments with our team as we continually work to improve our guest experience.Kind Regards Abbie

Dear Nick,Thank you for sharing your review and sorry that we did not meet your expectations As you have just scored us without leaving the details , we are unable to investigate. If you could contact us, to give us the details, we would be extremely grateful. With best regards.Abbie Shorrocks Front office Manager

Dear Karen,Thanks for taking the time to share your review and we are delighted that you enjoyed your stay, and that the bed was comfortable.Looking forward to welcome you back again in near future !Kind Regards Abbie Shorrocks Front Office Manager

Dear JoanneThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience.Kind Regards Abbie Shorrocks

Dear Gordon,Thank you for the lovely feedback, I'm glad you enjoyed your stay and that this is a nice peaceful location.Hope to welcome you back again in near future !Kind Regards Abbie Shorrocks.

Dear Giles ,Thank you for taking time to leave the feedback, We just want to find out why you scored us 2.? We want to make it right . I hope you will consider staying with us again in near future ! Kind Regards Abbie

Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the senior leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Swindon. I do apologies for the inconvenience caused during the stay.Regards,Valley GraciasAsst. Front Office Manager

Thank you for choosing to stay at the Double Tree by Hilton and providing your honest feedback. It is our sincere endeavour to ensure that our guests enjoy a memorable experience at our hotel, and we sincerely would like to apologise for not meeting your expectations on this visit as providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. As a teachable moment, we have shared your feedback with the team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future as our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities and service. Once again thank you for your valuable feedback and we hope to have an opportunity to better your experience whenever your travels bring you back to Swindon.

Thank you for choosing to stay at the Double Tree by Hilton and providing your honest feedback. It is our sincere endeavor to ensure that our guests enjoy a memorable experience at our hotel, and we sincerely would like to apologize for not meeting your expectations on this visit as providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. As a teachable moment, we have shared your feedback with the team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future as our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities and service. Once again thank you for your valuable feedback and we hope to have an opportunity to better your experience whenever your travels bring you back to Swindon.

Dear Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologies for failing to meet your expectations. I have shared your feedback with the senior leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Swindon. I do apologies for the inconvenience caused during the stay.Regards,Valley GraciasAsst. Front Office ManagerDoubletree by Hilton Swindon

Good morning Monica,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are in the process of getting the our rooms refurbished in the upcoming days. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

Good afternoon, Thank you for taking a moment to share your experience. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!Kind Regards

Dear Phillip,Thank you for your great review. We are delighted that you enjoyed your stay. We look forward to seeing you again soon.Kind Regards,CaridaReception

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Good day., Thank you for taking the time and leaving us a review. We apologies for any miscommunication however parking is chargeable and it is noted on our website. Again we do hope that you continue to choose us at Doubletree Swindon as we hope to welcome you back in the not so distant future. Kathy Reception

Thank you for taking the time to leave us a review we at Doubletree Swindon pride ourselves on continuing to improve our guest service and working to meet and exceed the expectations of our guest. We do hope to welcome you again in the not so distant future.

Thank you for taking the time to leave us a review we hop to welcome you again at DoubleTree Swindon in the not so distant future.

Thank you for taking the time to leave us a review we will continue to use our guest reviews as a means of improvement and hope to welcome you again in the not so distant future.

Thank you for taking the time to leave us a review, our parking is chargeable with is noted on our website we do apologies for any miscommunication and will use this in our continuous improvement of our service.Hope to welcome you again in the not so distant future.

Thanks for your score, which is much appreciated. We hope to see you again soon!

Thank you for your score, which is much appreciated. We hope to see you again soon!

Dear David,Thank you for the feedback , I'm glad you had a lovely stay. Hope to welcome you back in near future !Kind Regards Abigail Shorrocks

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Dear Rizalie :Thank you for taking a moment to share your experience. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Carida MonteiroReception

sorry about the car parking its owned by the third party company

Thank you for taking the time to leave us a review. Your comments will help in our continuous work in improving our guest experience and hope to welcome you again in the not so distant future.

Good morning PhilipThank you for taking a moment to share your experience. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!Kind Regards

Dear Christopher,Thank you for taking a moment to share your experience and for your perfect review score of 5 following your stay at the DoubleTree Swindon. We are delighted that you enjoyed your stay with us and look forward to welcoming you back to our hotel in the not too distant future!