Una cassaforte in camera, una scrivania, postazione laptop

Recensioni per APX Parramatta

4 out of 5
APX Parramatta
8 HOPE STREET, Rosehill, NSW

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 312 su 1002 recensioni" "
Valutazione di 8 - Buono. 356 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 147 su 1002 recensioni" "
Valutazione di 4 - Scarso. 118 su 1002 recensioni" "
Valutazione di 2 - Terribile. 69 su 1002 recensioni" "

7,8/10

Pulizia

7,6/10

Personale e servizio

7,4/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

fabrizio

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
La peggior esperienza mia vista
Appartamento pessimo, buchi nei muri, moquette rovinatissima è sporca. Doccia distrutta con doccino mancante. Macchie di umidità ovunque. In camera da letto c’era una specie di lucernario con luce naturale che non si poteva coprire e quindi con la luce in camera alle 5 del mattino. Cucina senza alcun tipo di utensileria. Chiesto un cambio camera ma ci è stato rifiutato!
Soggiorno di 4 notti a novembre 2022

8/10 Buono

B , torino

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lontano dal centro Necessita di auto
Appartamenti molto spaziosi e dotati di ogni confort. Cucina con ogni tipo di elettrodomestico e lavanderia. E perfetto e' consigliabile per soggiorni più lunghi di una notte.

8/10 Buono

Selcuk

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
All was good, kitchen had stains, no parking was a suprise as they wanted to charge.
Soggiorno di 1 notte a maggio 2024
Risposta di Adele, il giorno 13 mag 2024
Dear Selcuk,We appreciate your feedback and are glad to hear that your overall experience was good. We apologize for any inconvenience caused by the kitchen stains and the surprise parking charge. Rest assured, we will address these issues promptly to improve our services for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.

2/10 Terribile

James

Soggiorno di 1 notte a marzo 2024
Risposta di APX Parramatta , il giorno 25 apr 2024
Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 1.0 on reviews.We would highly appreciate you may share your experience with us during your stay.Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support

10/10 Eccellente

Tayyab

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property had good enough facilities , Air-conditioner not working working . Need to fix AC , also they have facilitated late arrival which is good . Reception and over the phone Staff was very nice . At-least for late arrivals they must accommodate extra 2 hours for free . Thry accomodated extra 30 mins only
Soggiorno di 1 notte a marzo 2024
Risposta di Chester, il giorno 4 apr 2024
Dear Tayyab,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Buono

Wan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Very convenient and walkable to Rosehill Race Course and. Close to dinning options ranging from fast food to nice restaurants. The three bed room suites were clean and large but old and worn. The two bedroom suites were newer probably had a renovation. Overall safe and convenient for shirt term stays
Soggiorno di 1 notte a marzo 2024
Risposta di Chester, il giorno 28 mar 2024
Dear Wan,Thank you for choosing to stay at APX World Square. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Scarso

Mark

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Chester, il giorno 7 mar 2024
Dear Mark,We would like to thank you for choosing to stay with us.We reached out to you as we have noticed your rating of 2 in the reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

6/10 Soddisfacente

Jo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Get there $200 deposit o but you don’t get it back for 7days the 15 for parking( not told until you get there) Walls had hard marks all over them. One bathroom sick hole full of hair. Second bathroom cockroach’s running around. Beds were good linen all clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chester, il giorno 19 feb 2024
Dear Jo, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit.We would like to clarify that while we appreciate your comments, we do not market our property on lastminute.com. Our partnership lies with Expedia, where all pertinent information, including deposit policies, parking fees, and property details, are clearly outlined on our listing.

4/10 Scarso

Ian

Soggiorno di 1 notte a febbraio 2024
Risposta di Chester, il giorno 21 mar 2024
Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.0 on reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

8/10 Buono

Dennis

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location of the property was very convenient for western Sydney, the area was nice and quiet and a convenient walk down to the supermarket and pizza shop
Soggiorno di 1 notte a febbraio 2024
Risposta di Chester, il giorno 16 feb 2024
Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Eccellente

Bianca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
This is a good place to stay it is in walking distance from the pub
Soggiorno di 1 notte a febbraio 2024
Risposta di Chester, il giorno 15 feb 2024
Dear Bianca,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay, very Accommodating and comfortable, very friendly staff very clean.
Soggiorno di 1 notte a gennaio 2024
Risposta di Chester, il giorno 27 gen 2024
Dear Danielle,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Eccellente

Cristina

Viaggio di coppia
Mi è piaciuto: Servizi
It’s really good place to stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Chester, il giorno 25 gen 2024
Dear Cristina,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Scarso

Loreen

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Chester, il giorno 26 gen 2024
Dear Loreen,We appreciate you making us aware of your experience. We wish to ask for more details in order to assist you better. APX continuously aims to better the service and facilities we extend to our guests.

8/10 Buono

DAvid

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Easy and efficient check-in and lots of space in the apartment
Soggiorno di 1 notte a gennaio 2024
Risposta di Chester, il giorno 25 gen 2024
Dear David,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Eccellente

Kazunari

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay, room was nice and comfy
Soggiorno di 1 notte a gennaio 2024
Risposta di Chester, il giorno 16 gen 2024
Dear Kazunari,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Soddisfacente

Hamida

Soggiorno di 1 notte a gennaio 2024
Risposta di Chester, il giorno 16 gen 2024
Dear Hamida,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests. Regards,

8/10 Buono

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great reception who were very helpful arranging appropriate parking for our mini bus. The place is overall tidy and great for what we needed. The location is perfect with short driving distance to Westfield Parramatta. Based on the friendly helpful staff and the location I would recommend staying here
Soggiorno di 1 notte a gennaio 2024
Risposta di Chester, il giorno 15 gen 2024
Dear Kelly,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Soddisfacente

Toni

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Chester, il giorno 8 gen 2024
Dear Toni,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Eccellente

Graham

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Tidy budget accommodation in a handy location. We had a family apartment, it was tidy, well appointed, with it own self contained cooking and laundry facilities.
Soggiorno di 1 notte a dicembre 2023
Risposta di APXOperations, il giorno 8 gen 2024
Dear Graham,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Buono

Hamida

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Chester, il giorno 8 gen 2024
Dear Hamida,Thank you for staying with us. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Eccellente

Florencio Jr

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Good
It looks old outside, but inside is a modern style accommodation.
Soggiorno di 2 notti a dicembre 2023
Risposta di Chester, il giorno 31 gen 2024
Dear Florencio,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Eccellente

Paul

Soggiorno di 1 notte a dicembre 2023
Risposta di Chester, il giorno 13 gen 2024
Dear Paul,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Eccellente

Vineetha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
price
Soggiorno di 1 notte a dicembre 2023
Risposta di Chester, il giorno 18 dic 2023
Dear Vineetha,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Soddisfacente

Mark

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di APXOperations, il giorno 16 dic 2023
Dear Mark,We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 6.0 on Hotels.com reviews.We would highly appreciate, if you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Eccellente

simon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Cee Ann, il giorno 17 dic 2023
Dear Mr. Simon,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Whilst the accommodation was fairly clean, I would NEVER pay $580 a night for this room - if I’m paying that much I expect extremely high quality furnishing and amenities (like aircon in the bedroom. It certainly lacks.
Soggiorno di 1 notte a dicembre 2023
Risposta di APXOperations, il giorno 16 dic 2023
Dear Anthony,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.

4/10 Scarso

Dennis

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
One of the fans had a burning smell when it was on, told the staff asked for a portable fan, and never seen them again, only 1 aircon unit for the apartment, beds was hard and not comfortable
Soggiorno di 1 notte a dicembre 2023
Risposta di APXOperations, il giorno 9 dic 2023
Dear Dennis,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests.

2/10 Terribile

Michaela

Soggiorno di 2 notti a novembre 2023
Risposta di Chester, il giorno 6 dic 2023
Dear Michaela,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

2/10 Terribile

Neha

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Chester, il giorno 1 dic 2023
Dear Neha,We would like to thank you for choosing to stay at APX Parramatta. We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Eccellente

Rebecca

Soggiorno di 1 notte a novembre 2023
Risposta di Chester, il giorno 13 dic 2023
Dear Rebecca,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Soddisfacente

Ursula

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Property was clean and very convenient to racecourse. Check in was long and unorganised. Deposit was taken from card and not returned within specified time resume - very poor bookkeeping!
Soggiorno di 2 notti a novembre 2023
Risposta di Chester, il giorno 10 nov 2023
Dear Ursula,As per the important information on the booking page at APX Hotels Apartments, a pre-authorization of credit and/or debit cards is required upon check-in. This is to ensure that there are sufficient funds available to cover the total cost of your stay, along with an additional amount to secure potential incidental expenses such as room service, minibar usage, or damages.The pre-authorization places a temporary hold on your credit card, confirming that it has the minimum funds necessary to cover any costs incurred during your stay.Once you check out and settle your final bill, APX Hotels Apartments will proceed to charge you for the actual expenses related to your stay. Subsequently, any excess funds held for security purposes will be released.The timing of this release depends on the guest's bank and card issuer. APX Hotels Apartments can only request the release, as the actual process is undertaken by the bank. Typically, most banks lift the authorized security hold within 5 business days after your check-out. However, the exact timing may vary based on the bank's and card issuer's policies and procedures.

2/10 Terribile

johnny

Soggiorno di 1 notte a ottobre 2023
Risposta di APXOperations, il giorno 28 nov 2023
We value your feedback and would appreciate it if you could share more details about your experience. Your insights are crucial in helping us understand how we can improve and better meet our guests' expectations.Additionally, we want to express our gratitude for choosing to stay with us.Thank you again for your time, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Buono

Mahmudul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Chester, il giorno 24 ott 2023
Dear Mahmudul,Thank you for your kind feedback! We're delighted to hear that you had a good experience during your stay. If you have any suggestions for how we could make your next visit even better, please feel free to share. We look forward to welcoming you back in the future.

6/10 Soddisfacente

Dimitre

Mi è piaciuto: Pulizia
i
Soggiorno di 1 notte a ottobre 2023
Risposta di Cee Ann, il giorno 22 ott 2023
Dear Mr. Demitre,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 3 on Expedia reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Eccellente

Raymond

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet, Clean and close to the location i wanted to visit.
Soggiorno di 1 notte a ottobre 2023
Risposta di Cee Ann, il giorno 2 ott 2023
Dear Mr. Atkins,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards,Cee Ann

10/10 Eccellente

Vanessa

Soggiorno di 1 notte a settembre 2023
Risposta di Chester, il giorno 28 ott 2023
Dear Vanessa,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Buono

Kim, Bonnells Bay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking on site has an overnight charge & near by street parking may be difficult to find.
Soggiorno di 1 notte a settembre 2023
Risposta di Chester, il giorno 20 set 2023
Dear Ms. Burton,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards, Chester

6/10 Soddisfacente

Anne-Marie

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is adequate for what we needed. I wouldn't say it was amazing but it was ok
Soggiorno di 6 notti a settembre 2023
Risposta di Cee Ann, il giorno 18 set 2023
Dear Ms. Herden,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards,Cee Ann

8/10 Buono

karen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Apartment was comfortable however no hooks on bathroom doirs and no facewashers provided. Also only 2 milks but 3 guests
Soggiorno di 2 notti a settembre 2023
Risposta di Cee Ann, il giorno 5 set 2023
Dear Ms. Smith,Thank you for taking the time to share your feedback regarding your recent stay in our comfortable apartment. We greatly appreciate your input as it helps us enhance our services.I'm sorry to hear about the inconvenience you experienced with the lack of hooks on bathroom doors and the absence of face washers. We understand that these details matter and can make a significant difference in the overall comfort of your stay. Your feedback will be shared with our team, and we will explore ways to improve the amenities in our apartments to better meet our guests' needs.Regarding the milk supply, we apologize for the oversight in providing only two milks for three guests. We have taken note of this and will ensure that we improve our stocking process to better accommodate our guests' requirements.We hope that you will consider staying with us again, and we look forward to welcoming you back for an even more enjoyable experience.Regards,Cee Ann

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Staff were difficult to deal with.
Soggiorno di 1 notte ad agosto 2023
Risposta di Cee Ann, il giorno 1 set 2023
Dear Mr. Hannan,Thank you for taking the time to share your experience with us. We deeply value your feedback as it helps us enhance the quality of our services. We are truly sorry to hear that you found our staff interaction less than satisfactory during your stayTo address your concerns and ensure we improve, we kindly ask if there were any specific instances or details you could share with us about your interaction with our staff. Your insights would be invaluable in helping us pinpoint areas for improvement.Also, if you could provide us with the date of your stay or any additional information, it would greatly assist us in reviewing your experience more comprehensively. We want to make sure we address your concerns effectively and prevent any similar issues in the future.We genuinely appreciate your feedback and the opportunity to rectify this. We hope to have the chance to welcome you back and provide you with an exceptional experience that reflects the high standards we strive to maintain.Regards,Cee Ann

8/10 Buono

Dominic

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Nice property although a little tired. Quite close to main road which is quite noisey. Turned up from overseas 50 minutes early and tried to charge us A$20 for early check in. Also required a A$200 bond which wasn’t advertised. The stay was nice though so would recommend.
Soggiorno di 4 notti ad agosto 2023
Risposta di Cee Ann, il giorno 27 ago 2023
Dear Mr. Hitchen,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

10/10 Eccellente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great motel.
More then expected 😊 very clean with all the comforts 👍
Soggiorno di 1 notte ad agosto 2023
Risposta di Cee Ann, il giorno 21 ago 2023
Dear Guest,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

8/10 Buono

Christina

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very happy with the spacious room we stayed in. Extremely clean. The walls are quite thin, we could hear conversations from the unit next door throughout the night and the busy road at the bottom of the street was also noisy. The staff member on the front desk at check in was very nice and helpful.
Soggiorno di 1 notte a luglio 2023
Risposta di Cee Ann, il giorno 11 ago 2023
Dear Ms. Christina,Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the spaciousness and cleanliness of your room. We apologize for any inconvenience you experienced due to the noise from neighboring units and the busy road nearby. Please know that we take your comments seriously and will explore ways to mitigate these issues to enhance the comfort of our guests.We're glad to hear that our front desk staff made a positive impression on you during check-in. Your kind words are greatly appreciated, and we'll be sure to pass along your compliments to our team.We value your input and hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable stay.Kind Regards,Cee Ann

8/10 Buono

Siti

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Car park spaces are too small.
Soggiorno di 1 notte a luglio 2023
Risposta di Cee Ann, il giorno 11 ago 2023
Dear Guest,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Kind Regards,Cee Ann

2/10 Terribile

Raymond

Soggiorno di 3 notti a giugno 2023
Risposta di Cee Ann, il giorno 11 ago 2023
Dear Mr. Raymond,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.0 on Expedia reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Thank you for your support.Kind Regards,Cee Ann

10/10 Eccellente

Shane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Cee Ann, il giorno 26 lug 2023
Dear Mr/Ms. Young,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Scarso

Amy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff were great in staying back late to meet us from our delayed flight. Rooms smelt and showers had pubic and head hair in them. Kids got bitten by bed bugs in bed overnight. Apartment across from us partied all night and had randoms knocking on the door despite the no party rules. For what we paid it was a rip off!
Soggiorno di 1 notte a luglio 2023
Risposta di Cee Ann, il giorno 27 lug 2023
Dear Ms. Welbourne,Thank you for taking the time to share your feedback with us. We truly appreciate your kind acknowledgment of our dedicated staff who were more than willing to accommodate your late arrival due to the delayed flight.However, we are deeply sorry to hear about the issues you experienced during your stay. We can assure you that cleanliness and hygiene are of utmost importance to us, and we have a rigorous housekeeping process in place to ensure our rooms meet the highest standards of cleanliness. Your comments about the smell and the state of the showers are not reflective of our usual standards, and we will investigate this matter thoroughly to address any lapses in our cleaning procedures.Regarding the bed bug issue you mentioned, we take such claims very seriously, and we have immediately conducted a thorough inspection of the room to ensure the safety and comfort of our guests. Rest assured, we have taken necessary actions to address this matter promptly and prevent any recurrence.Regarding the noise disturbance from the neighboring apartment, we sincerely apologize for any inconvenience caused. We have strict rules in place to maintain a peaceful environment for all our guests, and we will take appropriate measures to ensure such incidents are minimized in the future.As for the value for money, we understand your concerns, and we continually strive to provide competitive pricing while maintaining the quality of our services and facilities. Your feedback will help us in evaluating our offerings and making necessary improvements.We want to assure you that guest satisfaction is our top priority, and we take all feedback seriously to ensure we offer the best possible experience to all our guests. Your feedback will be thoroughly reviewed with our team, and necessary actions will be taken to improve in areas where we fell short.Once again, thank you for sharing your comments with us, and we extend our sincerest apologies for any inconvenience caused during your stay.Kind Regards,Cee Ann

6/10 Soddisfacente

Jack

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Cee Ann, il giorno 26 lug 2023
Dear Mr/Ms. Cassidy,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.Kind Regards,Cee Ann

8/10 Buono

Kerina

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a giugno 2023
Risposta di Janine, il giorno 4 lug 2023
Dear , Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine