この度はリージェント台北をご利用いただき誠にありがとうございます。また、オンラインにてご意見をお寄せいただき誠にありがとうございました。この度は空調の温度調整に関しましてご案内不足があり、快適な客室空間をご提供できずご不快の念をお掛けいたしましたこと、心から深くお詫び申し上げます。頂戴しました貴重なご意見を無駄にすることのないよう、ホテル内で共有させていただき、どのお客様にもご満足頂けるおもてなしを提供できますよう、誠心誠意改善に努めて参る所存でございます。この度は貴重なご意見をご投稿いただきましてありがとうございました。リージェント台北 ジャパニーズVIPサービスマネージャー

Dear Ms. Jennie,Thank you for sharing your comments following your recent stay at Regent Taipei.We want to apologize for the oversight on your staying experience sincerely. Your comments have been passed along to the entire team and related management. We will continue to do our very best to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for taking the time to share your important feedback with us. Should you need any further assistance, please feel free to contact us through this mail.Best regards,Nita Chen Assistant Director of Rooms Regent Taipei

Dear Valued Guest,Thank you for taking the time to share your comments with us following your recent stay at Regent Taipei.On behalf of our Hotel management team, I would like to express our sincere gratitude for the comments and observations you provided us with. Environmental awareness has been actively developed at the Regent.Once again, thank you for taking the time to share your tremendous feedback with us, we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests.We look forward to the pleasure of welcoming you back to Regent Taipei for another memorable stay in the near future.Regent Taipeicustomerservice@regenttaiwan.com

Dear Valued Guest,Thank you for taking the time to share your comments with us following your recent stay at Regent Taipei.On behalf of our Hotel management team, I would like to express our sincere gratitude for the comments and observations you provided us with. Environmental awareness has been actively developed at the Regent.Once again, thank you for taking the time to share your tremendous feedback with us, we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests.We look forward to the pleasure of welcoming you back to Regent Taipei for another memorable stay in the near future.Regent Taipeicustomerservice@regenttaiwan.com

Dear Valued Guest,Thank you for choosing Regent Taipei as your primary destination in Taiwan, it was our sincere pleasure to have you stay with us.On behalf of our Hotel management team, I would like to express our sincere gratitude for the positive comments, especially to the Chief of Concierge Nicole, your comment has been passed along to the entire team as well as related management. Moreover, I would like to express our sincere apologies for the inconvenience caused by the hardware. Please rest assured that the specified matter has been brought to the attention of all associated parties as well as related management and acted upon accordingly. Once again, thank you for taking the time to share your observations and feedback with us, as we always strive to provide our guests with the best possible service and your pleasant experience is our top priority. Claire Huang 黃佳瑩Director of Rooms 客房部總監 Regent Taipei 台北晶華酒店

弊ホテルはお陰様で今年で34周年を迎えます。お客様にご不便をお掛け致しますが、ご利用の皆様に快適にお過ごしいただけるよう少しずつ客室ならびに設備の改装を進めている次第でございます。サウナのメンテナンスにつきご不便ならびにご迷惑をおかけし大変申し訳ございませんでした。今後も皆様からの貴重なご意見に耳を傾け、よりご満足いただけるサービスをお届けできるようスタッフ一同誠心誠意努めて参る所存でございます。引き続きご愛顧賜れますようお願い申し上げます。リージェント台北 ジャパニーズVIPサービスマネージャー