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Recensioni per Hilton Garden Inn Tampa East/Brandon

3.5 out of 5
Hilton Garden Inn Tampa East/Brandon
10309 Higland Manor Drive, Tampa, FL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 493 su 1000 recensioni" "
Valutazione di 8 - Buono. 297 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 104 su 1000 recensioni" "
Valutazione di 4 - Scarso. 60 su 1000 recensioni" "
Valutazione di 2 - Terribile. 46 su 1000 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

HOWARD J.

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Nice staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 12 apr 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

beatrice, Boca Raton

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My only comment was that there was only 1 server in restaurant on a Saturday. She was good, but felt bad for her.
Soggiorno di 1 notte ad aprile 2024
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 12 apr 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Leo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel in lovely location. Room was clean. Breakfast was ok for the price.
Soggiorno di 2 notti a marzo 2024
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 3 apr 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Rick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lose to the Hard Rock Casino and affordable.
Soggiorno di 1 notte a marzo 2024
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 3 apr 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Venkata

Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
had a nice stay. Good nights sleep and on the road again.
Soggiorno di 1 notte a marzo 2024
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 10 mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Iris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 10 mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Ana, Weston

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not soap even if asked for, old carpets and smell
Soggiorno di 1 notte a marzo 2024
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 3 apr 2024
Thank you for taking the time to share your recent experience with us here at Hilton Garden Inn Tampa East Brandon. It is through guest feedback that we can improve the experience provided to our guest. It seems we may have fell short of meeting your expectations while staying with us. This has been shared with our upper management who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues to improve the experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Have a wonderful day!

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Soggiorno di 6 notti a febbraio 2024
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 10 mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Natasha, Fredericksburg

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 3 apr 2024
Thank you for taking the time to share your recent experience with us here at Hilton Garden Inn Tampa East Brandon. It is through guest feedback that we can improve the experience provided to our guest. It seems we may have fell short of meeting your expectations while staying with us. This has been shared with our upper management who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues to improve the experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Have a wonderful day!

10/10 Eccellente

Wendy, saint cloud

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great except the mattress was super stiff like sleeping on plywood
Soggiorno di 2 notti a febbraio 2024
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 10 mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Morgan

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
My bed was hard and I didn’t realize until my last night when packing and checking under the bed for left over stuff and the bed creaked really bad my whole stay. But the bed was broke underneath that is why it creaked when I was In it. This hotel also needs quiet hours there were people who stayed there and just loud all hours until 2 am sometimes and I was next to a handicap room but the person who was in there would let their door slam and had their tv super load early.
Soggiorno di 6 notti a febbraio 2024
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 3 apr 2024
Thank you for taking the time to share your recent experience with us here at Hilton Garden Inn Tampa East Brandon. It is through guest feedback that we can improve the experience provided to our guest. It seems we may have fell short of meeting your expectations while staying with us. This has been shared with our upper management who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues to improve the experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Have a wonderful day!

10/10 Eccellente

Angelina

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 10 mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

ed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

azra

Soggiorno di 4 notti a dicembre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 3 apr 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Tia

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a very comfortable and clean
Soggiorno di 1 notte a gennaio 2024
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 10 mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Ash Lee Jame

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
lobby furniture is WAY to used and abused. Breakfast/coffee services was reluctant to help and put out when asked to restock
Soggiorno di 8 notti a dicembre 2023

8/10 Buono

Latoya

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
This was a nice clean property. Beautifully manicured landscape. Hotel room was spacious and clean. I enjoyed it. My only complaint is they “ran out” of shower gel and I believe housekeeping made my bed with some of the same linens after I asked them to change my linens after 3 nights of being there.
Soggiorno di 5 notti a dicembre 2023

6/10 Soddisfacente

Paul, Farmingdale

Viaggio con la famiglia
Mi è piaciuto: Pulizia
I called the property direct asking for a first floor room because I am disabled and my mother is elderly. The hotel promised me a second floor fully handycap with a roll away shower, meaning walking. Well we received the third floor room with a tub. First disappointment. Second disappointment was we decided to eat at the hotel restaurant. We were told they serve up until 10:00 p.m. we arrived back at the hotel at 8:45 and waited 20 minutes for someone to come and take our order. Having been raised in my father's Diner in New York from a young age I learned about the restaurant business and a good work ethic. Being considerate knowing that the workers the cook and the waitress would want to be able to go home at 10:00 we will arrived at the restaurant by 8:45. Because of waiting 20 minutes to be waited on it was now past 9:00 p.m. we finally ordered a very simple grilled cheese and tomato soup and was brought a burnt, very burnt grilled cheese and an almost Frosty tomato soup with a dirty look from the cook because he had to restart the grill he presumed that dinner was over with way before 10:00 p.m..
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Rhonda

Soggiorno di 1 notte a dicembre 2023
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 10 mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Short stop
Had a great time. The room we received was spacious and comfortable. The shower head was old and was difficult to move to the right; the tub drained water so slow; and the A/C unit was loud. Besides that, it was alright. The location was a bit of a drive to local restaurants and local attractions, but the surrounding area was very quiet. I'd visit here again in the future for sure.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Stacey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overnight stop
Clean and comfortable. Would stay again!
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Patricia

Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Janet

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
There no cleaning good enough to wash away the cigarette smell left over from 1988… major overall desperately needed.
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Consuelo

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Looked outdated.. old worn looking lobby furniture. Room was clean, there were 4 of us- had pull out 1 bed - no bedding provided for pull out. Check in staff was friendly and accommodating, check out was not friendly , showed Hilton honors membership for points, she asked for ID to verify names, acted annoyed!… and didn’t offer rewards member “welcome”. On the way out noticed another person getting rewards gift and different treatment!
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Rebekka

Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Rebekka

Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Cheri

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
There wasny a shuttle, nor complimentary breakfast, there were ants in the bathroom and mattresses were old with springs coming through and holes. If it weren't for the friendly staff and courtesy, the rate would be lower.
Soggiorno di 2 notti a novembre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 7 nov 2023
Thank you for taking the time to share your recent experience with us here at Hilton Garden Inn Tampa East Brandon. It is through guest feedback that we can improve the experience provided to our guest. It seems we may have fell short of meeting your expectations while staying with us. This has been shared with our upper management who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues to improve the experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Have a wonderful day!

10/10 Eccellente

Natalie

Soggiorno di 1 notte a novembre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 7 nov 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Raj

Viaggio con la famiglia
It was a good experience all in all.
Soggiorno di 1 notte a novembre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 7 nov 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Andrea

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good location
Great location for concert at MidFlorida.
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 1 nov 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Glen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 1 nov 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was wonderful and thank you very much for early check in
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 30 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Dana, Rothesay

Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Palesa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed here for 3 days 2 nights for a wedding and the property was beautiful. One of the nicest hotels I’ve ever stayed in.
Soggiorno di 2 notti a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 28 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Mark

Mi è piaciuto: Pulizia e personale e servizio
Okay
It was just okay. Older property. Small rooms. Smelled funny. Dining room was lousy. Overpriced food served on paper plates because the dishwasher was inop. Get sponge and start washing. High point, the staff. Accommodating, pleasant, helpful. Wouldn't be our first choice but not our last either.
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 25 ott 2023
Thank you for taking the time to share your recent experience with us here at Hilton Garden Inn Tampa East Brandon. It is through guest feedback that we can improve the experience provided to our guest. It seems we may have fell short of meeting your expectations while staying with us. This has been shared with our upper management who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues to improve the experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Have a wonderful day!

10/10 Eccellente

Ivan, Miami Gardens

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 2 notti a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 22 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 23 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Magnolia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A very nice quiet clean space to stay.
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 22 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Close to Mid-Florida Amphitheatre. Most staff were friendly. Wish they had free breakfast and shuttle to venues nearby
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 18 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Walter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and friendly but…
Very nice place, very clean, friendly helpful staff. Loved the shower/tub so I could choose what to do. Only negatives were microwave in room stuck displaying zero with buttons not responding to anything, a minor thing. And air unit with no controls or knobs adjusted to lowest setting and highest fan possible. Since I was just staying night and am used to winter in Chicago, got extra blanket and hibernated. But many others would have hated the 63degree room. Bed and blankets and pillow were nice and comfortable though
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 13 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Brandi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Hard as a rock beds, but very clean hotel.
Very clean hotel, just bed was very hard/firm so didn't lead to a comfortable sleep. Breakfast was extra so be prepared for that.
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 11 ott 2023
Thank you for taking the time to share your recent experience with us here at Hilton Garden Inn Tampa East Brandon. It is through guest feedback that we can improve the experience provided to our guest. I see in your comments you mentioned the beds were hard. It seems we may have fell short of meeting your expectations while staying with us. This has been shared with our upper management who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues to improve the experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Have a wonderful day!

2/10 Terribile

Matthew

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This location is extremely dated and dirty. The manager Aaron was rude and unhelpful.
Soggiorno di 1 notte a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 11 ott 2023
Thank you for taking the time to share your recent experience with us here at Hilton Garden Inn Tampa East Brandon. It is through guest feedback that we can improve the experience provided to our guest. The issue you reported during your stay was the shower handle was not working. I'm sorry you felt I was rude because compensation was denied for this issue. This is because our maintenance team did attempt to go to your room on two separate occasions and fix it and was denied access to going in both times. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Have a wonderful day!

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 10 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy place on and off 75! Awesome pool , clean and cozy rooms!!
Soggiorno di 1 notte a settembre 2023
Risposta di Aaron Ramnarain - Front Office Manager, il giorno 9 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di -General Manager , il giorno 8 ott 2023
Thank you for choosing to stay with us here Hilton Garden Inn Tampa East Brandon. We look forward to welcoming you back in the near future.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 8 ott 2023
Thank you for choosing to stay with us here Hilton Garden Inn Tampa East Brandon. We look forward to welcoming you back in the near future.

4/10 Scarso

James

Viaggio con la famiglia
Good location for Tampa, but you have to tell reception you need service in your room, when they did service did not replace bed sheets that I had spilt coffee on, you have to be able to drive if staying
Soggiorno di 5 notti a settembre 2023
Risposta di General Manager, il giorno 8 ott 2023
Thank you for choosing to stay with us here Hilton Garden Inn Tampa East Brandon. We are truly sorry to hear about your experience. It’s our goal to provide you exceptional service and it seems that we have failed to do so this stay. We value your feedback, as it helps us improve for the future.

10/10 Eccellente

Blake

Soggiorno di 1 notte a settembre 2023
Risposta di Aaron Ramnarain- Front Office Manager, il giorno 20 ott 2023
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.