Dear Tanay,We are sorry to hear that your experience was very unpleasant. Your comfort and satisfaction are important to us, and we regret that we fell short of your expectations. We appreciate your feedback and hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager

Dear Richard,We took note of your remark about cleanliness and roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

Dear Berfalia,We're deeply sorry to hear about the presence of roaches during your stay. This is certainly not the experience we aim to provide for our guests. We take matters of cleanliness and pest control very seriously, and we will address this issue immediately to ensure a more comfortable and enjoyable experience for our guests in the future. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

Dear Clayton,We're truly sorry to hear about the various issues you encountered during your stay. It's unacceptable for our guests to experience cleanliness issues with the elevator, maintenance issues with the room's facilities, or inconvenience with key access. We apologize for the oversight with your key and any inconvenience it caused. Your feedback is invaluable, and we will address these issues immediately to ensure a better experience for our guests in the future. We understand your frustration, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

Dear Robert,We're truly sorry to hear about your experience with the condition of our building. Ensuring the safety and comfort of our guests is our utmost priority, and we take your feedback seriously. We'll investigate the issue immediately and take appropriate measures to address any concerns regarding the building's condition. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

Dear Manuel,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

Dear Arena,Thank you for your great feedback. We're glad to hear that you had a positive experience overall! Your satisfaction is our top priority, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

Dear James,Thank you for your kind feedback. We're truly sorry to hear that you felt unsafe during your stay, especially at night. The safety and well-being of our guests are paramount to us, and we take your concerns very seriously. We will review our security measures and work diligently to enhance safety protocols to ensure all our guests feel comfortable and secure during their visit. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

Dear Victoria,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager