Area per barbecue/picnic

Recensioni per Ocean Pointe Suites at Key Largo

3.5 out of 5
Ocean Pointe Suites at Key Largo
500 Burton Dr, Tavernier, FL

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 429 su 1005 recensioni" "
Valutazione di 8 - Buono. 292 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 123 su 1005 recensioni" "
Valutazione di 4 - Scarso. 94 su 1005 recensioni" "
Valutazione di 2 - Terribile. 67 su 1005 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Linda struttura, con spiagge e vicino alla zona dove mi interessava stare. Tranquilla e sicura. Dipende dai proprietari, alcuni appartamenti sono più nuovi e migliori di altri. ma in complesso bene. Ci ritorno.
Soggiorno di 4 notti a dicembre 2019
Risposta di Victoria Ferrer, il giorno 10 mar 2020
Thank you for taking the time to share your experience at Ocean Pointe Suites at Key Largo. It is great to know that your time with us was very pleasant and that you were completely satisfied with the amenities of our hotel and that we exceeded your overall service expectations during your stay with us. We hope we have earned your loyalty and we cannot wait to welcome you back again.

10/10 Eccellente

Claudia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 21 mag 2024
Cláudia, obrigado pela excelente avaliação! O Ocean Pointe Suites at Key Largo está feliz que você tenha gostado de sua estadia. Esperamos recebê-lo de volta em breve!

10/10 Eccellente

ENRIQUE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 20 mag 2024
Enrique, thank you for the compliment! The team at Ocean Pointe Suites at Key Largo is delighted you enjoyed your stay. We're looking forward to welcoming you back!

10/10 Eccellente

gerald

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
they need to change out the old floor transition from the kitchen to the living area it has screws poking up and it is metal and broken. loved everything else the view was was great.
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service, il giorno 20 mag 2024
Gerald, Ocean Pointe Suites at Key Largo is grateful for your feedback. The team will look into the floor transition issue you mentioned. It is wonderful to hear that you enjoyed the fantastic view. We appreciate your kind words and look forward to welcoming you back.

8/10 Buono

Dale

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The property itself was very nice. Our unit however needed some work.
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service, il giorno 14 mag 2024
Dale, we're glad you found Ocean Pointe Suites at Key Largo to be pleasant overall. We appreciate your feedback on the condition of the unit and assure you that necessary improvements are continuously evaluated. Your comments will certainly be considered in this process. We hope to welcome you back for an even better stay next time.

10/10 Eccellente

Barbara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay very much!! The only thing I didn't like was the late check-in. Everything else was excellent!
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service, il giorno 10 mag 2024
Barbara, it's wonderful to hear that you enjoyed your stay at Ocean Pointe Suites at Key Largo. We value your remark regarding the check-in time and strive to make this process as convenient as possible. It's fantastic that you found the rest of your visit excellent. We're looking forward to welcoming you back for another superb experience in the future.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 6 mag 2024
Anthony, we're thrilled that you enjoyed your stay at Ocean Pointe Suites at Key Largo. We genuinely appreciate your 5-star rating. It means a lot to our team members. We look forward to hosting you again soon!

10/10 Eccellente

Adam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The beds were saggy and the futon pull out was lumpy. The area was great and we had fun.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Adam, it's richly rewarding to hear that you had a fun time staying with us at Ocean Pointe Suites at Key Largo. We acknowledge your constructive feedback about the bedding situation and will take it into account. Our team takes pride in ensuring our guests' comfort. Thank you for your review, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Eccellente

Dorothy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Dorothy, it's wonderful to hear that you had a top-notch experience at Ocean Pointe Suites at Key Largo. We appreciate your 5-star rating and hope to welcome you back for another memorable stay soon. Safe travels!

10/10 Eccellente

Kayla

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved, would stay again!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Kayla, it's great to hear that you enjoyed your time at Ocean Pointe Suites at Key Largo. We sincerely appreciate your positive feedback. Hope to see you again for another memorable stay!

8/10 Buono

Gerald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We stayed here years and years ago... same property reasonably maintained. There were minor items that were inconvenient. The window treatments on the bedrooms (with the front corridor immediately outside were inadequate... light poured into the rooms at night, and if you weren't careful you'd expose yourself to anyone walking by. Water pressure was poor in the showers. The microwave had the wrong plate in it. The sofa bed was tired. We did not open it but sitting on the couch you'd sink down.... Not a bad value though
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Gerald, it's heartening to hear you chose Ocean Pointe Suites at Key Largo once again. We value your feedback regarding room enhancements like window treatments and certain room amenities, rest assured, we aim for continuous improvement for guest comfort and convenience. We'll ensure your comments are shared with the team and addressed appropriately. Despite these points, we're glad you still appreciated the overall value of your stay. We hope to welcome you back soon for an even better experience.

10/10 Eccellente

WAYNE

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Wayne, we're thrilled to hear your stay at Ocean Pointe Suites at Key Largo was excellent. We appreciate your review and hope to have the pleasure of welcoming you back soon!

8/10 Buono

Todd

Viaggio con la famiglia
An affordable and fairly priced crash pad in the keys. Everything worked fine and was clean. The pool area is nice. Check in down the road a few mins is weird but it’s not a big deal. Not luxurious by any means but satisfied with th w value for what we paid. Thanks.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Todd, it's wonderful to hear that you found the Ocean Pointe Suites at Key Largo to be an affordable choice with a pleasant pool area, and you felt you received good value for your stay. We appreciate the feedback about the check-in process and assure you that it's designed for convenience. We're glad that the cleanliness and functionality met your expectations. Thanks for choosing us for your time in the keys. We're looking forward to welcoming you back.

10/10 Eccellente

anthony

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice stay. Beds comfy, kitchen had everything we needed to make breakfast each morning. Master bathroom was really nice. Easy parking. Short walk to the small beach and awesome pool.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Anthony, it's delightful to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We're thrilled that our comfortable beds and well-equipped kitchen met your needs. Moreover, your kind words about our bathroom, the convenient parking, and the proximity to the beach and pool are greatly appreciated. We can't wait to welcome you back for another enjoyable experience.

10/10 Eccellente

Tseryu

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 8 apr 2024
Tseryu, thank you for leaving a wonderful rating of Ocean Pointe Suites at Key Largo. Your feedback is valuable to us and we're delighted to hear that your stay met your expectations. We hope to welcome you back soon for another exceptional experience.

10/10 Eccellente

Rabel

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 26 apr 2024
Rabel, thank you for rating your stay at Ocean Pointe Suites at Key Largo. It's wonderful to know you had a great experience. We're eagerly anticipating your next visit.

8/10 Buono

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place, we enjoyed our stay. Only downsides were that the sofa bed looked damaged, and our kids kept sliding towards the middle of the mattress. We propped it up with some couch cushions for the 2nd night which helped. Also, since our reservation was for 4 people, why were we only given 2 beach towels?
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
William, thank you for sharing your experience at Ocean Pointe Suites at Key Largo. We're glad to hear that you enjoyed your stay overall. We've taken note of your feedback regarding the sofa bed and towel provisions. It's important for us to ensure that all guests' needs are met and we'll definitely look into these details for an improved service. We hope to welcome you and your family back in the future for an even better experience.

2/10 Terribile

George

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
We appreciate you taking the time to share your feedback, George.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Buono

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall was NICE only issue we did not like was check.in was at a.different location. It would have been nive to.have known that ahead.of time.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Jeffrey, it's great to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We acknowledge your remarks about the check-in process and understand the confusion you faced. We do aim to communicate any specific check-in procedures with our guests prior to their arrival. We appreciate this feedback and will strive to improve this important aspect. We hope to have another opportunity to host you for an even more seamless stay next time.

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Kevin, thank you for choosing Ocean Pointe Suites at Key Largo. It's wonderful to know that you had an enjoyable stay. We greatly appreciate the perfect score, and hope to welcome you back in the future.

10/10 Eccellente

Carlos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its was a great weekend
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Carlos, it's wonderful to hear that you had an amazing weekend at Ocean Pointe Suites at Key Largo. We strive to make every guest experience memorable. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future.

8/10 Buono

Christopher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property was very clean nice pool area beach is very limited condo are nice just dated but livable for week we were there
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Christopher, it's great to hear that you found our property, Ocean Pointe Suites at Key Largo, very clean and enjoyed our nice pool area. We acknowledge your feedback about the room's decor and the beach size. We continually strive to improve and your insights are valuable. We hope to have the pleasure of hosting you again for perhaps another week-long stay, offering you an even better experience.

10/10 Eccellente

Hung

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful view, nice private beach area with pier and boats. Staff very helpful and friendly. Check-in process very very clear and hassle free.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Hung, we're delighted to hear about your positive experience at Ocean Pointe Suites at Key Largo. It's great that you enjoyed our beautiful view and private beach area. We're also pleased to hear you found our team members friendly and the check-in process smooth. We value your feedback and look forward to welcoming you back.

6/10 Soddisfacente

Diana, Palm Harbor

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great location, room was a bit run down.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Diana, thank you for sharing your impressions from your stay. We're glad to know you appreciated our splendid location. Regarding the room conditions, we continually work towards upgrading our accommodations to better meet our guests' expectations. Your comments have been noted and will indeed help us in this endeavor. We hope to have the pleasure of welcoming you back for an improved experience.

8/10 Buono

Ellen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 14 mar 2024
Ellen, thank you for taking the time to rate Ocean Pointe Suites at Key Largo on Expedia. We're pleased to see that your experience with us was positive! We hope to welcome you back for another pleasant stay in the future.

10/10 Eccellente

Sandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A beautiful place to enjoy with the family
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Sandra, we're overjoyed to hear how much you appreciated the beauty of Ocean Pointe Suites at Key Largo. We're glad to know your family found it enjoyable. We look forward to welcoming you back on your next trip.

2/10 Terribile

Thomas

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing like their website pics. When we walked in the unit we were greeted by a dead roach. I later killed a live one. The a/c never got below 77 degrees. The beach is a couple of hundred yards from the complex.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Thomas, it's disheartening to learn your recent visit didn't match your expectations due to some unexpected encounters. Our team takes pride in ensuring apartments are clean and welcoming, and it disappoints us that we didn't provide the standard we aim for. Rest assured, we're continually working towards improving our property and services based on valued feedback like yours. We anticipate issues mentioned, such as temperature control, will be thoroughly addressed. We do hope you'll consider granting us another opportunity to serve you better in the future.

2/10 Terribile

Derrick

Air conditioning stopped working at about 11 and the room got extremely hot.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Derrick, we regret to hear about your discomfort due to air conditioning concerns. Our team is always available to address such unforeseen issues and we're sorry you had to experience this. We understand the importance of a comfortable and refreshing environment. We appreciate your feedback and we sincerely hope you will provide us with another opportunity to better your experience.

4/10 Scarso

william

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Mold in shower, no garbage bags in kitchen, bright lights tru front door
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 10 mar 2024
William, thank you for sharing your feedback. It's unfortunate to hear about your experience with the bathroom and kitchen conditions. Also, we appreciate your note on the lighting. Measures will be taken to address these issues and ensure more comfortable stays for our guests in the future.

4/10 Scarso

yisel

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Yisel, it seems from your rating that your stay didn't meet your expectations. We'd greatly appreciate the opportunity to understand in detail how we could have made your stay more enjoyable. We value your feedback, and your experience can help us enhance our services continually. Please don't hesitate to share it with us.

8/10 Buono

Fernando

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
Check in was quite complicated. It must be done 1 mile away from the building. No housekeeping. You must do your beds and clean the towels.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 5 mar 2024
Fernando, thank you for sharing your recent stay at Ocean Pointe Suites at Key Largo. We appreciate your patience with our unique check-in process. As self-catered accommodation, the option to tend to your own suite offers guests a home away from home experience. We hope your visit to Key Largo was enjoyable and look forward to welcoming you back.

4/10 Scarso

Ralph

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Accommodations and furniture outdated '50s style, cockroach, wall clock didn't work, no TV channel guide, some outlets did not work, some light fan switches didn't not work, some floor tiles uneven, and bathroom towels all had a musty smell.
Soggiorno di 5 notti a febbraio 2024
Risposta di Customer Service, il giorno 29 feb 2024
Ralph, it's with sincere regret that we note your unsatisfactory experience, particularly with the state of the premises and less than optimal room amenities. We're always striving for high-quality standards and your feedback is helpful in achieving that. Additionally, we apologize if the provided linens were not up to your expectations. Your comfort is important to us and we'll be addressing these concerns for ongoing improvement.

10/10 Eccellente

Joy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
This was a fantastic place to stay for our family of five!!!! This was not just an efficiency, but a full two bedroom apartment that was part of a lovely set of condos. The staff were all friendly and helpful. The beds were SO comfortable my daughter said her bed felt like being wrapped in a hug. We had a beautiful view of the ocean from our fourth floor apartment. The kids loved the large heated pool and enjoyed splashing around at the beach area. We definitely would like to return!!
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 29 feb 2024
Joy, it's wonderful to hear that Ocean Pointe Suites at Key Largo provided a delightful experience for your family! We're thrilled that our spacious apartments, comfortable beds, and breathtaking ocean view exceeded your expectations. It's also lovely to hear that your children had such a great time in our heated pool and beach area. Our dedicated team aims to provide a memorable stay to all families. Your comments are most gratifying and will be shared with the team. We eagerly await your return.

10/10 Eccellente

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 feb 2024
Thanks for the perfect rating, Paul!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Ocean Pointe Suites at Key Largo.

8/10 Buono

George

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property itself was very nice. Great view of the water, private beach, great pool and tennis area. The unit itself that we stayed in was ok, but the kitchen, and appliances were in bad shape. It seriously needs an overhaul. Front patio door was in tough shape and the door itself needs to be replaced. I don’t think anybody has done work on this place since it was built. Kitchen supplies were in rough shape as well. One of the frypans handle was broken and made the pan useless. The glassware was a joke and there are NO cooking supplies. I hope the owner takes some responsibility and fixes the unit up. #5313
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
George, it's gratifying to hear that you appreciated the pleasing view, private beach, excellent swimming pool, and tennis area at Ocean Pointe Suites at Key Largo. However, we regret to hear that the condition of the unit, specifically the kitchen area, operating appliances and unit supplies didn't match up to your expectations. We take note of all your points - it helps us continually strive for a better guest experience. Thank you for providing your feedback and we hope for another opportunity to elevate your experience with our accommodations.

8/10 Buono

Lynn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Lynn, thank you for choosing to stay at Ocean Pointe Suites at Key Largo and for taking the time to rate us. We're thrilled that your stay was enjoyable. Your feedback is highly appreciated and will help us continuously better our guest experience. We look forward to welcoming you back soon!

10/10 Eccellente

Roxana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we got there, the place was not equipped with bedding for 6 people as per our reservation, but no more than 15 minutes after I called the costumer service to request for pillows and blanket they were sent to the room. My family and I really enjoyed the heated pool and hot tub. Everything in the apartment was clean and was in good condition.
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Roxana, we are thrilled to hear that your experience at Ocean Pointe Suites at Key Largo was enjoyable. We strive for prompt assistance and it's fantastic to know that your needs were met quickly. We are also glad that you and your family loved the heated pool and hot tub, and found the apartment to be clean and well-maintained. We hope you choose us for your next family getaway.

8/10 Buono

Roberta

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
We appreciate you sharing this positive rating, Roberta!The comfort of our guests is important to us so we can't wait to see you back again at Ocean Pointe Suites at Key Largo. We want to share an even more enjoyable experience with you next time.

10/10 Eccellente

Anne-christel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Exceptionnel
Très agréablement surpris par la taille de l'appartement, la qualité des appareils électroménagers, le confort de la suite parentale, la vue sur la mer et un environnement calme avec tout ce qu'il faut pour passer un bon séjour comme la piscine, le jacuzzi et la plage privée. Seul bémol, le matelas du canapé est de très mauvaise qualité, peut-être faudrait-il prévoir de le changer et ajouter également une couverture en plus.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 25 feb 2024
Anne-Christel, c'est formidable d'apprendre que vous avez apprécié l'espace de votre appartement et les commodités confortables de l'Ocean Pointe Suites à Key Largo. Nous apprécions vos commentaires concernant le matelas du canapé et prendrons certainement en compte vos conseils pour des améliorations. Nous espérons vous accueillir à nouveau prochainement pour un séjour encore plus agréable.

10/10 Eccellente

Anthony

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Resort was very nicely appointed with amenities. Large pool and quaint beach area. Somewhat secluded, off the immediate beaten path of US 1. Great view from our 3rd floor room, which was clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Anthony, it's wonderful to read about your delightful stay at Ocean Pointe Suites at Key Largo. We're thrilled you enjoyed the well-appointed amenities, expansive pool, charming beach area, our serene location, and the panoramic views from your room. Your acknowledgement of the cleanliness of your room is much appreciated by our hardworking team members. We hope to welcome you back for another enjoyable visit in the future.

10/10 Eccellente

Daniel

Soggiorno di 7 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Daniel, thank you for your five-star rating of Ocean Pointe Suites at Key Largo! Our team is genuinely thrilled you had a wonderful stay with us and we hope to welcome you again for another exceptional experience.

8/10 Buono

Brian

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Det var irriterende at tjek in ikke var på samme adresse som hotellet, men alt derudover var over forventning.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 18 feb 2024
Brian, tak fordi du deler dine tanker. Vi forstår, at indtjekningsprocessen kan have været forvirrende, men vi er glade for at høre, at alt andet oversteg dine forventninger. Ocean Pointe Suites på Key Largo-teamet sigter altid efter at give vores gæster en enestående oplevelse. Vi ser frem til dit næste besøg.

2/10 Terribile

Joseph

Non mi è piaciuto: Pulizia e personale e servizio
Had to go to an alternate location to check in. When entering the room the room was cloudy. There was an air purifier on the kitchen floor but the air was not clean. My wife and I started coughing after 15 minutes to where we had to take a walk. After returning we checked out after only a two hour stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 15 feb 2024
Joseph, it's regrettable to hear about the experiences you've described and we deeply apologize for any discomfort caused by the condition of the air quality in your room. We understand how important cleanliness and fresh air are for our guests and we take such concerns very seriously. We'll investigate and address the issue with the utmost importance. We would also like to clarify any confusion regarding our check-in procedures. Although your stay was not as expected, we sincerely hope for another opportunity in the future to exceed your expectations.

8/10 Buono

Lisa

Soggiorno di 6 notti a febbraio 2024
Risposta di Customer Service, il giorno 14 feb 2024
Lisa, thanks for your rating of Ocean Pointe Suites at Key Largo. We're pleased you chose to stay with us and hope you enjoyed your experience. We look forward to welcoming you back for another visit soon.

10/10 Eccellente

James R.

Mi è piaciuto: Pulizia
Large pool with friendly people
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 14 feb 2024
James, your kind words are much appreciated! We're elated that you enjoyed your time at Ocean Pointe Suites at Key Largo, especially our expansive pool area and the pleasant company. It's always a joy to hear when guests appreciate our friendly atmosphere. Our team members look forward to welcoming you back in the future.

8/10 Buono

Edel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We really enjoyed our stay at this property. The unit that we stayed in was very nice and clean. It had everything that we needed. The only thing that is stopping me from giving it a 5 star rating is the overwhelming smell of cat urine and feces that we experienced when we walked out of our unit. We were in building 4 and there is a large amount of feral cats and raccoons that live at the back of the building and the smell was terrible. That being said as soon as we got out of the building we didn’t get the smell and it definitely didn’t carry inside the unit.
Soggiorno di 5 notti a gennaio 2024
Risposta di Customer Service, il giorno 7 feb 2024
Edel, it's great to hear that you appreciated the cleanliness and amenities at Ocean Pointe Suites at Key Largo. However, we regret to hear about any unpleasant odors during your stay. Please know that our team members are consistently striving to maintain the surroundings, and your feedback will certainly aid them in their efforts to improve. We hope that this won't discourage you from choosing us once more in the future. We would be pleased to see you again.

10/10 Eccellente

Natasha

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was very quick and easy. The check in employee was extremely friendly and provided useful information about local attractions, restaurants, etc. Our condo AC needed to be serviced and a tech arrived within minutes after I called the office to report the problem. The AC issue was resolved in less than 10 minutes. The kitchen was not very well appointed, but the basics were provided (no mixing bowl, cutting board, baking sheet but there were pans, cups, bowls, plates and silverware). If you plan to cook, make sure to bring everything you may need. The property was very clean, the condo was very comfortable, the views were magical, and the nightly raccoon fest I observed from the balcony was highly entertaining.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Natasha, the team at Ocean Pointe Suites at Key Largo is delighted to hear your check-in process was prompt and informative. Our technicians are indeed committed to ensuring the comfort of our guests, so we're happy that your air conditioning concern was quickly resolved. It's also good to know that you found the cleanliness and comfort levels to your liking, and you were able to enjoy the enchanting views of our property. We're thrilled the local raccoon celebrations kept you amused!We have noted your remarks about our kitchen inventory and will take it into account as we continually strive to provide all our guests with a convenient stay experience. Thank you for choosing Ocean Pointe Suites at Key Largo for your stay and we look forward to welcoming you back.

10/10 Eccellente

Joni

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Down side
Only down side.check in so late 5 pm
Soggiorno di 5 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Joni, thank you for choosing Ocean Pointe Suites at Key Largo and taking the time to share your experience with us. While we are delighted to hear your overall stay was enjoyable, we acknowledge your feedback regarding the check-in time. This is scheduled to ensure complete readiness of our units for arriving guests, but we appreciate your patience and understanding. We hope to welcome you back to Ocean Pointe Suites for an even more seamless experience in the future.

8/10 Buono

Jessica

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This property was a little dirty and not maintained to hotel clean standards We enjoyed our stay just the same
Risposta di Customer Service, il giorno 2 feb 2024
Jessica, Ocean Pointe Suites at Key Largo is glad to hear you found enjoyment in your stay. However, we regret you felt our cleanliness wasn't up to the usual industry standard. We hold high standards for our property's upkeep and will certainly channel your comments to our devoted team members. Thank you for sharing your feedback, and we hope to host you again in the future.

8/10 Buono

Anthony

Soggiorno di 4 notti a gennaio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Anthony, Ocean Pointe Suites at Key Largo thanks you for your rating. We're pleased to know that your stay with us was largely positive. Your input is valued, and we would be delighted to have you back with us next time you visit Key Largo. We're always eager for opportunities to improve our guest experience.