I'd booked the room for a one night stay via Hotels.com, for a business trip. After I'd booked, and paid, a couple of days later I received an email saying the place was closed Tuesdays and Wednesdays - I was arriving on Wednesday. When I arrived, I had to call the hotel to find out how to access my room, which turned out to be at the back up, some very steep steps - tricky with 2 heavy bags. I was told I should have recieved an email with details on how to access the room - I didn't get this. The room was lovely, very comfortable and had all I needed. On reading the room information, it said food available everyday and breakfast served daily. I called the hotel again to check if this was right and was told no, there'd be no food served on days when closed, including breakfast on the Thursday morning. I was there for business and had I known there was no food, breakfast especially, I wouldnt have booked it. There was an empty fridge in the room and I can't help but feel a continental breakfast could have been provided in the room. This is so easy to sort and would have made a huge difference to me.
Check out was easy - just leave the keys in the key box.