Gentile Ospite, Grazie mille per la tua valutazione, che è molto importante per noi, ci aiuta a continuare a migliorare e ci motiva giorno per giorno. Speriamo di rivederti presto. Saluti,

Dear Angela,We appreciate that you took the time to share your experience with us.We regret to hear that you missed having in-room facilities for making hot drinks. While we ensure all our junior suites and suites are equipped with kettles and coffee/tea making facilities, we understand the convenience it provides and will consider your feedback for our hotel offerings. Moreover you may ask our Reception for this kettle service.It is delightful to learn that our strategic location contributed positively to your stay, offering both the charm of the old town and the serene escape of Parque García Sanabria. We're also glad the proximity to a Spar store added to your convenience, and that our clean rooms with comfortable beds met your expectations. Moreover, our restaurant's ambiance and culinary offerings seem to have enhanced your dining experience.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,The Management

Dear Richard, Thank you very much for your kind feedback.It's truly gratifying to know that our staff's efforts, the quality of our food and service, as well as our prime location, have all contributed to your satisfaction. Your acknowledgment of the room's cleanliness, the hotel's condition, the service provided, and the comfort of your room is greatly appreciated. It is wonderful to hear that these aspects of your stay met your expectations and that you felt well taken care of during your visit.We look forward to welcoming you back for another memorable experience.Kind regards,The Management

Apreciado Javier,En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Occidental Santa Cruz Contemporaneo para sus vacaciones y que compartiera su amable opinión.Nos sentimos muy contentos de comprobar a través de sus comentarios que realmente han disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarles una estancia tan satisfactoria.En su próxima visita a Santa Cruz de Tenerife , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Atentamente,La Dirección.

Dear Peter, Thank you very much for your kind feedback.We are thrilled to hear that our location in the heart of the city was convenient for you and that you thoroughly enjoyed the breakfast offerings.We look forward to welcoming you back for another memorable experience.Kind regards,The Management.

Dear Artiom,Thank you for your review.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. Please be assured that we will be addressing your comments with the relevant Heads of Department to ensure that this experience is not repeated in future.We hope to see you again in the future. Kind regards,

Dear Artiom,Thank you for your review.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. Please be assured that we will be addressing your comments with the relevant Heads of Department to ensure that this experience is not repeated in future.We hope to see you again in the future. Kind regards,The Management

Dear Jason,Thank you for reviewing your stay with us.We're delighted to hear that our staff made a great impression and that you found our breakfast offerings to be satisfactory and at a reasonable price. It's wonderful to know that the location of our establishment on a pleasant street contributed positively to your stay. We appreciate your feedback regarding the hotel's condition and want to assure you that we continually strive to maintain and refresh our hotel to ensure the comfort and satisfaction of our guests.We hope to see you again in the future. Kind regards,The Management.

Dear Christian,Thank you for taking the time to share your feedback.We're glad to hear that our location met your expectations, providing a convenient base for your visit. We apologize for any inconvenience experienced during your stay. Our standard check-in time starts at 14:00, and we strive to adhere to this schedule to ensure rooms are thoroughly prepared for our guests. We acknowledge your disappointment regarding the pool towel deposit; this policy is in place to manage our amenities effectively, and we appreciate your understanding. Concerning the Wi-Fi issues you encountered, we are continuously working on improving our services and regret any disruption this may have caused. It's important to us that our guests have a comfortable and connected stay. We're also committed to ensuring a pleasant dining experience for all our guests, with a range of dietary options available to cater to varying needs.We hope you will consider staying with us again in the future. Best regards,The Management.

Apreciado Adrián,Le damos las gracias por compartir su opinión sobre su estancia en el Occidental Santa Cruz Contemporáneo. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.Apreciamos sus encantadora valoración con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro hotel. Les felicitaremos en su nombre por la contribución que han llevado a cabo para asegurar su bienestar durante su estancia con nosotros. En nombre de todo nuestro equipo, esperaremos con ganas su regreso. Por favor, no dude en contactarme si necesita que le ayude en hacer de su próxima estancia, una experiencia memorable.Atentamente,

Dear Terry,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Santa Cruz Contemporáneo hotel with us.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.Kind regards,The Management.

Apreciada Silvia,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Santa Cruz Contemporaneo para su visita a Santa Cruz de Tenerife y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Gracias por hospedarse con nosotros y por estos minutos que se ha tomado para compartir la buena impresión que se lleva de su experiencia en nuestras instalaciones y, de manera especial, del excelente trato que ha recibido en todo momento por nuestro equipo, pendiente siempre de ofrecer la mejor de las atenciones. Su recomendación en esta plataforma es un gran impulso en nuestra tarea de cada día.Nos gustaría darle las gracias especialmente por mencionar la comodidad de nuestras camas porque en Barceló somos plenamente conscientes de que una función básica en cualquier hotel es garantizar el sueño cómoda y satisfactoriamente a nuestros huéspedes. Por lo tanto, prestamos la más fina atención cuando se trata de elegir los colchones de las camas.Estamos muy contentos de haber podido ofrecerle una experiencia genial e inolvidable, especialmente por lo cerca que estamos de los principales atractivos de Santa Cruz de Tenerife .Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones.Atentamente,La dirección.

Dear Daniel,Thank you for your review.We acknowledge the parking situation and understand that it can be challenging. Although we do not have on-site parking, our reception team is always available to assist guests with off-site parking options. We apologize for any inconvenience this may have caused during your stay.Nonetheless, we are delighted to hear that you enjoyed the fantastic views of the harbor and mountains from our hotel, as well as the beautiful veranda. It's also great to know that our breakfast offerings, with fresh squeezed orange juice and a variety of options, met your expectations. We appreciate your kind words about our hotel's walkability and proximity to the park, ramblas, and numerous dining options.We look forward to welcoming you back. Kind regards,The management.

Estimado Álvaro,Estamos muy decepcionados al leer sus comentarios sobre su estancia en nuestro hotel Occidental Santa Cruz Contemporaneo. Somos conscientes de que, lamentablemente, un perdón no cambiará el resultado de su experiencia en esta ocasión, aunque le pedimos, por favor, que acepte nuestras más sinceras disculpas.Gracias por comentar lo mucho que le gustó la céntrica ubicación del hotel, la cual nos convierte en la base ideal para disfrutar del centro histórico de la ciudad y de los principales puntos de interés sin tener que preocuparse del coche o de tomar algún medio de transporte ya que todo está cerca y las distancias se cubren simplemente paseando.Con relación a nuestras instalaciones en general, expresarle que realizamos continuas mejoras en las mismas y sentimos que no lo haya percibido así. Una vez mas, muchas gracias por elegir nuestro hotel en esta ocasión, esperamos volver a tener la oportunidad de servirla en un próximo futuro. Atentamente,La dirección.