Good morning Ms. Mehra, thank you for leaving us a review. I'm so sorry you did not enjoy your arrival experience. Our agents are instructed to take our wireless phone and leave a "stepping out sign" with our contact number each time they are away from the front desk. We apologize that our agent did not return as fast as you expected and this affected your experience upon your 2 pm early check-in. Also, our management offices are located on the third floor, some managers hold virtual meetings on the first floor, we apologize if this made you feel like we weren't welcoming you, we will follow up with our team regarding your experience. Last, we hope your overall experience at Teton Village was amazing. In Gratitude, Viviana Catacora Haus Experience Manager

Hello Brett,You rock! Thank you dearly for the kind words. Your review is realistic and positive. We hope to host you again soon. Have a wonderful spring season!Mountain Wishes,BrakayDirector of Rooms

Hello Tom,Thank you for sharing your positive thoughts! I wish you a wonderful last couple days of March.Cheers!BrakayDirector of Rooms

Hello Sonja,Thank you so much for taking the time to share your positive experience. I wish you a wonderful rest of March! Hope to host you again soon.Gratefully,BrakayDirector of Rooms

Hi Patrick, Thank you for your review! We are delighted to hear that you enjoyed staying at our property, I would like to mention that our parking passes work for all the parking lots within the village. We hope to have you back soon!In Gratitude, Viviana Catacora - Haus Experience Manager

Hello Sean,Thank you so much for the kind words! We are very proud of our staff and I'm happy to hear that they made you feel welcome. We are always looking to improve and your words of encouragement provide us with a wonderful energy boost! I wish you a lovely rest of your winter.Sincerely,BrakayDirector of Rooms

Good afternoon Christine,Thank you for pointing out the friendliness and accommodating nature of our staff. I am genuinely sorry to hear you did not find value in your room. We are constantly working to improve our rooms and your review helps us prioritize our efforts. Every month we complete a new project and we never lose momentum. I hope that you enjoyed our amenities and location. Wishing you a wonderful rest of your winter,BrakayDirector of Rooms

Good afternoon Michael,Thank you for taking the time to leave us a review. I am terribly sorry to hear that the hvac unit kept you up at night. I can't understand how you would classify it as "not adjustable" as the intensity and exact temperature can be adjusted. I will follow up immediately with the room you stayed in to check on the noise it makes. Please feel free to touch base with us during your stay in the future so we may get ahead of such issue. As an apology, I just refunded each night of resort fees to your credit card on file. Please feel free to reach out to the hotel with any questions or comments. Have a wonderful rest of February!Gratefully,BrakayDirector of Rooms

Present you are the best! Thank you dearly for the positive rating. We hope to host you again another season. Have a lovely rest of your winter!Gratefully,BrakayDirector of Rooms

Howard, thank you so much for your review! We are really happy that you had a great stay, looking forward to have you coming back soon. Sincerely, Viviana Catacora / Haus Experience Manager

Good afternoon Christine,Thank you so much for leaving us a shining review! Hopefully we get to host you again in the future. Best Regards,BrakayDirector of Rooms

Doug, you are the best! Thank you for giving us such positive credit. We hope to host you again in the future. Have a wonderful weekend!Gratefully,BrakayDirector of Rooms

Doug, you are the best! Thank you for giving us such positive credit. We hope to host you again in the future. Have a wonderful weekend!Gratefully,BrakayDirector of Rooms

William,Thank you for your kind words! We're very pleased to hear that you enjoyed your stay with us.We appreciate and understand your comments related to having a place to change following check-out. Please know that we will discuss as a team and see what we can come up with for the future.Safe travels! We hope to see you again soon.David KingstonGeneral Manager

Susan,Thank you for your review. Please know that our housekeeping services are scheduled on an every third day rotation, but we do offer every day service upon request. And yes, we do have a few exterior corridors, which in the winter can be a little chilly. Fortunately, it is a very short distance to travel.We hope you enjoyed everything else about your time in Jackson Hole!David KingstonGeneral Manager

Bruce,Thank you for your kinds words! We're happy to hear that you "enjoyed" your stay, but more importantly that you "would stay here again"!We hope to see you again soon!David KingstonGeneral Manager

Rebecca,Apologies for the plywood door, the glass replacement was late in delivery so we had to at least cover it up to keep the cold out (it looks great now!).As for the condition of the restaurant, we're sorry we missed a few crumbs. And yes, the hot tub was down for a couple of days (things do occasionally breakdown), but we did our best to get a new pump installed ASAP, and cranked up the pool temperature while it was down.Wishing you the best,David KingstonGeneral Manager

serguel,We are very pleased to hear that you found everything "good" and our team "friendly and helpful". We totally agree, we are "very close" to the lift and all the activity in Teton Village and the base of Jackson Hole Mountain Resort.Cheers to your next trip to Jackson Hole and another stay with Gravity Haus Jackson Hole!Wishing you the best,David KingstonGeneral Manager

Anne, thank you for your review, and we apologize for the challenges you encountered. Construction is finish and our restaurant is currently operating as normal, we will take notes on your recommendation for the rooms. We hope to have you back soon and offer you a great experience now that all our amenities are available. Sincerely, Viviana Catacora / Haus Experience Manager

Andrea,Please accept our sincere apologies! Our renovation project has taken much longer than anticipated.Please know that we are all doing our very best with what we have to work with at this point. The silver lining here is that once completed Gravity Haus Jackson Hole will be a game changer in Teton Village!Wishing you the best,David KingstonGeneral Manager

Andrea,Please accept our sincere apologies! Our renovation project has taken much longer than anticipated.Please know that we are all doing our very best with what we have to work with at this point. The silver lining here is that once completed Gravity Haus Jackson Hole will be a game changer in Teton Village!Wishing you the best,David KingstonGeneral Manager

Chad,Thank you for the 5 out of 5 review! We appreciate you and hope you return soon.Cheers!David KingstonGeneral Manager

Andrea,Please accept our sincere apologies! Our renovation project has taken much longer than anticipated.Please know that we are all doing our very best with what we have to work with at this point. The silver lining here is that once completed Gravity Haus Jackson Hole will be a game changer in Teton Village!Wishing you the best,David KingstonGeneral Manager

KassieThank you so much for the 5 out of 5 review! We're happy to hear you found our team "so friendly", breakfast "phenomenal", and our hotel "very clean".Until next time...David KingstonGeneral Manager

Chieko,We're not sure how to respond to "basic", but we'll gladly take "modern, quiet, and clean"!We hope to see you again soon!David Kingston

Nicole,We are so sorry to hear about your experience staying with us. This is certainly not the norm for us and certainly a discussion we will have with our entire team.Please know that had you mentioned any of this while you were in-house we would have taken immediate steps to correct ourselves and provide you with the stay you you expected.We hope you will return on your next trip to Jackson Hole to see that we have, in fact, corrected ourselves.Wishing you the best,David KingstonGeneral Manager

Gordon,We really appreciate the 5 out of 5 review, and we totally agree with you on the in-room fireplace!Cheers!David KingstonGeneral Manager

Jose,Wow, "top quality comfort" and "super friendly staff' all in one review...we'll take it!We look forward to welcoming you back,David KingstonGeneral Manager

Stephen,Thank you so much! We think we have an "awesome staff" too.See you again soo?David KingstonGeneral Manager

Jorge,We're happy you enjoyed your stay. We hope to see you again soon.Cheers!David KingstonGeneral Manager

Martha,We are all very happy to hear that "would stay here again", and we hope that is very soon!Cheers!David KingstonGeneral Manager

Tammy,We're sorry to hear that you required more lighting in your room. Please know that had we known we would have been happy provide you with additional lighting.Wishing you the best,David KingstonGeneral Manager

Curtis,Thank you so much for the 5 out of 5 review! We're happy you enjoyed your stay.Until next time...David KingstonGeneral Manager

Curtis,Thank you so much for the 4 out of 5 review! We're happy you enjoyed your stay.Cheera!David KingstonGeneral Manager

Jason,Thank you so much for the 5 out of 5 review! We're happy you enjoyed your stay.Until next time...David KingstonGeneral Manager