Ingresso della struttura

Recensioni per Mitsui Garden Hotel Otemachi Tokyo

4 out of 5
Mitsui Garden Hotel Otemachi Tokyo
2-1-2 Uchi-Kanda, Chiyoda-ku, Tokyo, Tokyo

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 568 su 943 recensioni" "
Valutazione di 8 - Buono. 308 su 943 recensioni" "
Valutazione di 6 - Soddisfacente. 49 su 943 recensioni" "
Valutazione di 4 - Scarso. 15 su 943 recensioni" "
Valutazione di 2 - Terribile. 3 su 943 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Massimo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stanza molto ben insonorizzata, spaziosa in relazione agli standard e hotel prossimo alla stazione centrale e quindi a tutti i trasporti che vi confluiscono.
Soggiorno di 4 notti a settembre 2023
Risposta di Front Office Manager, il giorno 8 set 2023
Grazie mille per aver soggiornato al Mitsui Garden Hotel Otemachi.Tutto il nostro staff è lieto di sapere che siete rimasti soddisfatti del vostro soggiorno.Grazie per i suoi complimenti, che motivano tutto il nostro staff.Continueremo a lavorare sodo per soddisfare ulteriormente i nostri clienti.Se verrete di nuovo a Tokyo, vi preghiamo di utilizzare il nostro hotel.Tutto il personale vi aspetta.Mitsui Garden Hotel OtemachiResponsabile del Front Office(Thank you very much for staying at Mitsui Garden Hotel Otemachi.All of our staff are happy to hear that you were generally satisfied with your stay.Thank you for your compliments, which will motivate all of our staff.We will continue to work hard to further satisfy our customers.If you come to Tokyo again, please use our hotel.All the staff will be waiting for you.Mitsui Garden Hotel OtemachiFront Office Manager)

8/10 Buono

Andrea

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ottimo hotel
Ottimo l’hotel nel suo complesso, ad eccezione del bagno....sacrificato!!
Soggiorno di 2 notti a novembre 2019
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 8 dic 2019
Thank you very much for your stay at Mitsui Garden Hotel Otemachi and for sharing a review about your previous stay with us. We hope you do not mind us writing you back in English. Firstly, we are delighted to learn that you were satisfied for the most parts of our hotel facilities. We will make further efforts to provide much quality service for all guests according to your warm words. On the other hand, we are truly disappointed to know that it did not meet your expectations about our bathroom. It may kind of small size compared with that in Western or European countries. Because we have designed most of our rooms a bit compact but very functional and convenient, we would be grateful if you could understand the space limitation of a densely populated city "Tokyo". However, we will share your feedback with the appropriate departments for future guidance. Once again, your comments are highly appreciate, and we hope to have the pleasure of hosting your stay again soon.

10/10 Eccellente

Raffaella, Italy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
all ok!
all is perfect! a new hotel with all confort that i request! thank you!
Soggiorno di 1 notte ad agosto 2018
Risposta di Front Offife Manager, il giorno 15 set 2018
Thank you for your staying at Mitsui Garden Hotel Otemachi. We are glad to hear that you stayed comfortably. We are looking forward to see you again. Thank you.

10/10 Eccellente

Randy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the hotel.
Soggiorno di 3 notti a maggio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager , il giorno 7 mag 2024
Thank you for selecting us out of the many possible places here.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We look forward to your next visit.

10/10 Eccellente

ho-lin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good!
Soggiorno di 2 notti a maggio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 5 mag 2024
Thank you for staying at Mitsui Garden Hotel Otemachi.It is our pleasure to hear that you were satisfied with your stay. We will continue to do our best to provide our guests with personalized service.We look forward to serving you again.Mitsui Garden Hotel OtemachiManager

10/10 Eccellente

kiyomi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
朝食最高に美味しかった。 スタッフの対応も親切でまた行きたいと思います。ありがとうございました。
Soggiorno di 1 notte ad aprile 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 4 mag 2024
この度は三井ガーデンホテル大手町をご利用いただき、またご感想を詳しくお聞かせいただきまして誠にありがとうございます。ご滞在中につきまして、多くの面でお楽しみいただけたとのこと大変嬉しく存じます。また、スタッフへのお褒めのお言葉もありがとうございます。このようなお褒めのお言葉を頂戴し、ホテルスタッフ一同、大変励みになるとともに、より良いサービスをご提供できるよう、日々精進してまいります。頂いたお褒めのお言葉に慢心することなく、これからも精進して参ります。改めまして、この度は誠にありがとうございました。またのお越しを心よりお待ち申し上げております。

10/10 Eccellente

JOSE

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic staff and hotel!
Soggiorno di 1 notte a maggio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager , il giorno 3 mag 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi. We would also like to thank you again for taking time out of your busy schedule to provide us with your feedback. We are delighted to hear that you enjoyed your stay at our hotel. Thank you very much for your compliments about our staff and the hotel. Again, thank you very much for your valuable feedback. We look forward to your continued patronage of Mitsui Garden Hotel Otemachi. Front Desk Manager, Mitsui Garden Hotel Otemachi

10/10 Eccellente

BUNNALA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was kind and professional. Friendly to non english speakers.
Soggiorno di 1 notte ad aprile 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 29 apr 2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.Most importantly, thank you for acknowledging our hardworking staff. We are glad that our team left you with a positive impression. Please feel free to let us know the next time you have the opportunity to stay with us.We look forward to welcoming you again.

10/10 Eccellente

Huda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place was really good and close to Tokyo station l.
Soggiorno di 1 notte ad aprile 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 29 apr 2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi. We are very happy to hear that you had a pleasant stay with us. We hope to see you again in the near future.

8/10 Buono

Momoko

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
セミナー会場に近く(大手町プレイスでしたかね)便利でした。コンビニは道を渡った向こうにファミマとセブンがあり便利です。週末は遅い時間の食事場所はなさそうです。(セミナーが21時過ぎにおわったので、あったとしてもファミレスとかの選択肢しかないでしょうが、見当たりませんでした。居酒屋さんも週末はその時間はしまっているようです。オフィス街ですもんね(笑)) ホテルとお部屋は清潔感があり、綺麗で、おすすめです!スタッフさんは星5つこすくらい相手のことを考えて行動してくださる、親切な男性の方がひとりいらっしゃいました。お名前がわからず、ごめんなさい。とても気持ちよくチェックインしてくださいました。ありがとうございます!
Soggiorno di 1 notte ad aprile 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 28 apr 2024
この度は三井ガーデンホテル大手町をご利用いただき、またご感想を詳しくお聞かせいただきまして誠にありがとうございます。当ホテルの立地や客室、スタッフのサービスなどたくさんのお褒めの言葉をいただき大変嬉しく存じます。このようなお褒めのお言葉を頂戴し、ホテルスタッフ一同、大変励みになるとともに、より良いサービスをご提供できるよう、日々精進してまいります。頂いたお褒めのお言葉に慢心することなく、これからも精進して参ります。改めまして、ご宿泊のご感想・ご意見をお寄せ頂きましたことに重ねて御礼申上げます。また三井ガーデンホテル大手町にてお会いできる事をお待ち申し上げております。

8/10 Buono

HIROYUKI

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte ad aprile 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager , il giorno 23 apr 2024
Thank you for staying with us and taking the time to write about your experience. Your favorable comments has warmed our hearts and we will strive for excellence in our service.We look forward to your next visit.

6/10 Soddisfacente

Tomoko

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
とても清潔感がありました。二階だったので、窓からの景色がイマイチ。アメニティがもう少しあっても良いなーと思いました。
Soggiorno di 1 notte ad aprile 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 21 apr 2024
この度は三井ガーデンホテル大手町にご宿泊いただきまして誠にありがとうございます。また、貴重なお時間を割いてのご投稿に併せて御礼申し上げます。ご宿泊は概ね快適にお過ごしいただけたご様子を拝読することが叶い、私どもも大変嬉しく存じます。しかしながら、眺望につきましてはご満足いただくお部屋をご用意できず、私共も誠に残念でなりません。事前にお知らせいただけましたら出来る限り高層階で眺めの良いお部屋をご用意させていただきます。アメニティに関しましては、その他スキンケアセットや爪切りなど貸し出し用品も取り揃えております。次回ご宿泊の機会がございましたら、お気軽にお申し付けくださいませ。またのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Eccellente

Yuiko

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
コスパが良いです
Soggiorno di 2 notti a marzo 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 13 apr 2024
この度は三井ガーデンホテル大手町にご宿泊いただきまして誠にありがとうございます。また、ご多忙中にも関わらず、ご感想・ご意見をお寄せ頂きましたこと、重ねて御礼申上げます。ご宿泊は概ね快適にお過ごしいただけたご様子を拝読することが叶い、私どもも大変嬉しく存じます。今後も皆様が快適にお過ごしいただけるホテルを目指し、従業員一丸となり精進を重ねてまいりますので、引き続き変わらぬご愛顧を賜りますようお願い申し上げます。またのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Eccellente

Crystal

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was excellent, with a lot of space and comfortable beds. The hotel was clean and quiet, and the staff were all helpful. I was most impressed with the smooth check, definitely an excellent experience and somewhere I would stay again .
Soggiorno di 3 notti ad aprile 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 13 apr 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi .We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us.We are relieved to hear that you had a pleasant stay with us.We hope you will visit us again when you come to Tokyo.We sincerely look forward to your next visit.

10/10 Eccellente

Phuong

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff were helpful and nice. The hotel room is kind of small but it is normal for Tokyo. The Jr station is within walking distance.
Soggiorno di 3 notti ad aprile 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 12 apr 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi.We are very pleased to hear that you were satisfied with the hospitality of our staff.All of us at Mitsui Garden Hotel Otemachi will do our best to provide you with even more satisfactory services.We look forward to seeing you again at Mitsui Garden Hotel Otemachi.

10/10 Eccellente

Lydia

Mi è piaciuto: Pulizia e personale e servizio
Area we felt was a bit quiet
Soggiorno di 1 notte a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 10 apr 2024
Thank you for staying at Mitsui Garden Hotel Otemachi.We are pleased to know that you like our hotel calm and silence. As you said, even if it is near a highway, the rooms are provide with double windows to avoid the noise from the street. Thanks to that, our guest can enjoy a pleasant stay with us. Once again, we very much appreciate your feedback, and it would be our pleasure to have you stay with us again the next time you visit Tokyo.

10/10 Eccellente

Ivy Marie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 10 apr 2024
Thank you for staying with us and taking the time to write about your experience. We are pleased to know that you appreciate your room and our hotel facilities. We are very happy to read the many compliments we have received.We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.

8/10 Buono

Chiho

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
フロント対応が丁寧に
Soggiorno di 1 notte ad aprile 2024
Risposta di 宿泊支配人, il giorno 6 apr 2024
この度は三井ガーデンホテル大手町にご宿泊をいただき誠にありがとうございます。また貴重なご感想をお寄せいただき重ねて御礼を申し上げます。私どものフロントスタッフに対する温かいお言葉を頂戴することができ大変光栄に存じます。ご滞在中はごゆっくりとお寛ぎいただけましたでしょうか。素敵なお時間をお過ごしいただけておりましたら、私どもも嬉しく存じます。また大手町付近にお越しになる機会がございましたら、その際は当館をご利用いただけたら幸いです。またのお越しを心よりお待ちしております。三井ガーデンホテル大手町宿泊支配人

10/10 Eccellente

David Jeffrey, Las Vegas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with very friendly staff. Good location and close to metro stations.
Soggiorno di 5 notti a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 3 apr 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very happy to read the many compliments we have received. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

8/10 Buono

Tania

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel staff are lovely. The room was good but I don’t like the set up of the bathroom, it is tiny bathroom and there is a curtain for the shower and the bathtub is really high to get into to get into the shower. Only reason it gets a 4 star rather than 5.
Soggiorno di 2 notti a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 30 mar 2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi.Thank you again for taking time out of your precious time to write to us.We are very pleased to hear that you had a pleasant stay with us.Most of all, thank you for your compliments on our hardworking staff.We are glad that our team has left you with a positive impression.We are very sorry but we do not have separeted toilet bathrooms in our hotel. Please accept our apologies for the inconvenience.Should you have the opportunity to stay with us again, please do not hesitate to contact us.We all look forward to welcoming you again.

6/10 Soddisfacente

Levelle

Soggiorno di 1 notte a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 30 mar 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Eccellente

Winnie, Los Angeles

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 29 mar 2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.If you have a chance to stay with us again, please do not hesitate to contact us.We all look forward to welcoming you again.

10/10 Eccellente

WILLIAM

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great quality hotel in the heart of the business district around the Tokyo Station area. My wife and I based ourselves here for 13 nights around the Tokyo Marathon which finishes nearby that I was competing in. The staff were very helpful and accommodating. The facilities are well appointed, modern and in good condition. There are a lot of dining options nearby and the inhouse coin operated washing machines were very helpful. Well done to all at Mitsui Garden Hotel Otemachi Tokyo!
Soggiorno di 13 notti a febbraio 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 27 mar 2024
Thank you for staying with us again.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We will do our best to have an even better customer service."Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."Mitsui Garden Hotel Otemachi Front Office Manager

8/10 Buono

Peter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for the main areas of the city
Soggiorno di 2 notti a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 23 mar 2024
Thank you for choosing to stay with us at the Mitsui Garden Hotel Otemachi.We are very pleased to hear your compliments about our hotel location.There is also the JR Kanda and JR Tokyo station at 8 and 10 minutes walking each. It can be a good location to reach the famous sightseeing place.We are not satisfied with the status quo and will continue to pursue services that will allow our customers to spend their time comfortably.We hope that you will use our hotel again when you come to Tokyo.Once again, thank you very much for your valuable feedback.We look forward to serving you at Mitsui Garden Hotel Otemachi in the future.

6/10 Soddisfacente

Judy

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia
The bathroom smells really bad. The whole time we stayed there the bathroom smell3d like mold and sewer.
Soggiorno di 3 notti a marzo 2024
Risposta di Front Office Manager, il giorno 16 mar 2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi this time.Moreover, I would like to express my sincere gratitude to those who have given us feedback and feedback on our stay.However, we are very sorry that we could not meet your expectations in any way for this stay.We will aim for hotel that we can use comfortably for our guests, we will continue to pursue every day, so if you have any concerns etc, we would be pleased if we could inform you even a trivial matter.Since we will continue to pursue even more so that we can meet your expectations,We are looking forward to seeing you again in the future.Thank you very much for staying at Mitsui Garden Hotel Otemachi this time.Moreover, I would like to express my sincere gratitude to those who have given us feedback and feedback on our stay.However, we are very sorry that we could not meet your expectations in any way for this stay.We will aim for hotel that we can use comfortably for our guests, we will continue to pursue every day, so if you have any concerns etc, we would be pleased if we could inform you even a trivial matter.Since we will continue to pursue even more so that we can meet your expectations,We are looking forward to seeing you again in the future.

10/10 Eccellente

Raymond, Niantic

Soggiorno di 1 notte a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 5 apr 2024
Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail.We are very pleased to receive a high evaluation of your stay with us.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Hotel and lovely staff
Soggiorno di 2 notti a marzo 2024
Risposta di Front Office Manager, il giorno 16 mar 2024
Thank you for staying at Mitsui Garden Hotel Otemachi.We look forward to welcoming you again. Thank you very much for your contribution.

10/10 Eccellente

Raymond, Niantic

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is very close to Tokyo Station and a few other metro stations, making travel and sightseeing very convenient. There are excellent choices of authentic Japan food selections from many small Japanese restaurants in walking distance.
Soggiorno di 4 notti a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Rooms Manager, il giorno 8 mar 2024
Thank you very much for staying at Mitsui Garden Hotel Otemachi. We are delighted to hear that you were satisfied with your stay. We are sure there are still things we can improve on, but we would be grateful if you would continue to patronize our hotel in the future. We look forward to welcoming you again.

10/10 Eccellente

Cheuk Ying Ivy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Near to office area
Soggiorno di 2 notti a marzo 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 8 mar 2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel OtemachiFront Office Manager

10/10 Eccellente

Kirk, Seattle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 5 mar 2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.

8/10 Buono

Francisco A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 1 mar 2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.

8/10 Buono

Chieko

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

??

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 18 feb 2024
この度は三井ガーデンホテル大手町にご宿泊いただきまして誠にありがとうございます。ご多忙中にも関わらず、ご宿泊についてのご感想をお寄せいただきましたこと、重ねて御礼申し上げます。ご宿泊は概ね快適にお過ごしいただけたご様子で安堵いたしました。また、スタッフに関しましてもお褒めのお言葉をいただき、大変嬉しく拝読させていただきました。また都内で用事が出来た際はご利用いただければ幸いでございます。次回のご来館をスタッフ一同心よりお待ち申し上げております。

8/10 Buono

HIROMI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
トイレのドアの下に隙間があり音が気になった
Soggiorno di 2 notti a febbraio 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 13 feb 2024
この度は三井ガーデンホテル大手町にご宿泊下さいまして、誠にありがとうございます。滞在におきまして、ご期待にお答えすることが出来ず、御迷惑をお掛けいたしましたことお詫び申し上げます。当ホテルの客室は防災の観点から24時間客室を換気しております。客室全体の空気が循環するよう、僅かながら隙間があり常に入れ替わるような設計となっております。お客様に関しましてはご不便をおかけしてしまい大変申し訳ございません。いただいたご意見はホテルに携わるスタッフへと共有し改善できるよう努めてまいります。

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 5 notti a gennaio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 6 feb 2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel OtemachiFront Office Manager

8/10 Buono

Lina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A little too far away from Tokyo station by walking
Soggiorno di 2 notti a febbraio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 6 feb 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay.However, we apologise for any inconvenience regarding access.From Otemachi Station, the nearest station to the hotel, you can reach Tokyo Station in one stop.Please let our front desk staff know if there is anything we can do for you next time.The staff look forward to welcoming you again.Mitsui Garden Hotel Otemachi Front Office Manager

8/10 Buono

ALEXANDER G

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Right between two train stations for easy access to the rest of the city!
Soggiorno di 7 notti a gennaio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 27 gen 2024
Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.

10/10 Eccellente

Toyotaka

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
東京駅の駅近で便利でした
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Shota

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
very good hotel and location
Soggiorno di 2 notti a dicembre 2023
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 24 gen 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us.We think that our Hotel location is convenient since it is at about 3 minutes walking from the Otemachi station.There are also the JR Kanda and JR Tokyo station at 8 to 10 minutes of walking each. It can be a good location to reach the famous sightseeing place.We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel Otemachi Front Office Manager

8/10 Buono

ivonne

Soggiorno di 2 notti a gennaio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 24 gen 2024
Thank you very much for choosing Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us.Your words are an honor and make us very pleased. We will do our best to have an even better customer service.We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel Otemachi Front Office Manager

8/10 Buono

NAOHIKO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
部屋も綺麗で、スタッフの方も親切で良い滞在でした。
Soggiorno di 1 notte a gennaio 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 21 gen 2024
この度は、三井ガーデンホテル大手町をご利用いただきまして誠にありがとうございます。また、ご多忙中にも関わらずご宿泊についてのご感想を頂きましたこと重ねて御礼申し上げます。当館フロントスタッフの対応について、お褒めの言葉をいただき大変嬉しく存じます。お客様からのご感想をスタッフ間で共有し、今後もお客様の立場となり、より快適にお過ごし頂けるようなご案内・サービスの提供ができますようスタッフ一同精進致して参ります。滞在中につきましてもご満足いただけたようで大変嬉しく思います。今後も変わらぬご愛顧承りますようよろしくお願い申し上げます。 またのご来館をスタッフ一同、心よりお待ち申し上げております。三井ガーデンホテル大手町宿泊支配人

8/10 Buono

kuroda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
美味しいレストランの残念な女性スタッフ
フロントはとても感じが良い方々でしたがレストランでモーニングの際に若い女性がとても愛想が悪かったです。言葉は丁寧ですが愛想が無いと言うか表情が無いと言うか朝から気分が悪くなりました。全体的に良かったのにとても残念です。
Soggiorno di 1 notte a gennaio 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 22 gen 2024
この度は、三井ガーデンホテル大手町をご利用いただき、ありがとうございます。また、お多忙中にも関わらずご宿泊についてのご感想を頂きましたこと重ねて御礼申し上げます。しかしながら、レストランのスタッフ対応においてご不快の念をおかけいたしましたこと深くお詫び申し上げます。本来であれば、お客様に寄り添った対応をするべきところスタッフの配慮が足らず、大変お恥ずかしい限りでございます。次回以降、当ホテルをご利用いただく機会がございました際に、気になる点や至らぬ点等ございましたら私どもフロントスタッフまでお気軽にお知らせくださいませ。この度はお忙しいなか、私どもにとって貴重なご意見を頂戴いたしましたこと、心より御礼申し上げます。今後の改善に向けてホテル、レストランともに日々精進して参ります。お客様のまたのご来館をスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル大手町宿泊支配人

10/10 Eccellente

sayaka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di 三井ガーデンホテル大手町 宿泊支配人, il giorno 15 gen 2024
この度は三井ガーデンホテル大手町にご宿泊下さいまして、誠にありがとうございます。館内施設にご満足頂けたご様子をお伺いすることができ、私共も喜ばしい限りでございます。またお会いできる事を楽しみにお待ち申し上げております。

10/10 Eccellente

Chun Ting Terence

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 14 gen 2024
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Eccellente

Chun Ting Terence

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 14 gen 2024
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything is good
Soggiorno di 4 notti a gennaio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 14 gen 2024
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
excellent
very nice and helpful staff. Breakfast is good and tasty. very clean. amazingly the hotel has toiletries such as toothbrush, towel etc for guests which is very thoughtful
Soggiorno di 4 notti a gennaio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 14 gen 2024
Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very pleased to read your compliments.We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit.

10/10 Eccellente

Meng Chun

Soggiorno di 5 notti a dicembre 2023
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager, il giorno 12 gen 2024
Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a valuable feedback for your previous stay. Your valuable feedback is highly appreciated and helps us to improve our customer service. Your words toward our staff and our hotel is very much appreciated. We will do our best to keep our high standard of service. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel OtemachiFront Office Manager

8/10 Buono

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Soggiorno di 1 notte a dicembre 2023
Risposta di Mitsui Garden Hotel Otemachi Front Manager, il giorno 10 gen 2024
Thank you for choosing to stay with us at the Mitsui Garden Hotel Otemachi.We sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.

8/10 Buono

Vincent

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean, updated and great location. Quiet room that was overheated, even when I shut off the heat and windows that don’t open. Few electrical outlets despite the modern appearance. Comfortable bed and modern bath but no drawer storage for clothes though there were hangers to hang clothes.
Soggiorno di 3 notti a gennaio 2024
Risposta di Mitsui Garden Hotel Otemachi Front Office Manager , il giorno 9 gen 2024
Thank you for staying with us and taking the time to write about your experience.However, we apologize for any inconvenience caused by the in-room furnishings."We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. Your review will be used to consider necessary improvements.""Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."