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Recensioni per Super 5 Inn

2 out of 5
Super 5 Inn
2171 Dundas Street East, Mississauga, ON

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 149 su 463 recensioni" "
Valutazione di 8 - Buono. 143 su 463 recensioni" "
Valutazione di 6 - Soddisfacente. 70 su 463 recensioni" "
Valutazione di 4 - Scarso. 39 su 463 recensioni" "
Valutazione di 2 - Terribile. 62 su 463 recensioni" "

7,2/10

Pulizia

7,8/10

Personale e servizio

6,4/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia e personale e servizio
Friendly staff, affordable, clean. Roofs could use updating
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 28 apr 2024
Dear Daniel,Thank you for your positive feedback and perfect rating! We're delighted to hear that you found our staff friendly, our rates affordable, and our hotel clean. We appreciate your suggestion regarding the updating of our roofs, and we'll take that into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Scarso

ricky

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
dirty towels
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 28 apr 2024
Dear Ricky,We apologize for the cleanliness issues with the towels during your stay. Providing fresh and clean amenities is essential to us, and we regret that we did not meet your expectations in this regard. Your feedback will be shared with our housekeeping team to ensure immediate improvements. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 Eccellente

Sheila

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 27 apr 2024
Dear Sheila,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience and found our place to be nice. We appreciate your positive comments and are grateful for your support.We hope to have the opportunity to welcome you back in the future and provide you with another exceptional stay. Thank you for choosing our hotel and for taking the time to leave a positive review.Sincerely, Hotel Manager

2/10 Terribile

Chantal

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Arrivée à 1h du matin suite à un vol de correspondance cancellé, accueilli par un commis d’une arrogance comme j’en ai rarement vu. Il a tout de suite constaté qu’il y avait une erreur de date à ma réservation fait 30 minutes plus tôt, il a immédiatement poursuivi: « appelez Expedia, ils vont m’appeler mais je refuserai la modification. » Il m’a donc fait payer une seconde nuitée pour me donner accès à ma chambre si salle que j’ai dormi avec mes vêtements. Un couvre-lit taché de blanc séché (if you know, you know), des poils dans les serviettes, une vieille odeur de cigarette masqué par du patchouli, et j’en passe. Bref, j’aurais dû dormir sur les bancs de l’aéroport. Ça m’aurait évité de payer 300$ pour un motel insalubre et j’aurais été mieux traitée. **J’ai appelé le service à la clientèle d’Expedia; ils ont contacté l’hôtel et le même Commis leur a effectivement refusé toute modifications à ma réservation.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 25 apr 2024
Dear Chantal,We were disappointed to read about the experience you had during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize with all the points you mentioned in your review. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. I hope you reconsider.Sincerely, Hotel Manager

8/10 Buono

Terri

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 17 apr 2024
Dear Terri, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

10/10 Eccellente

Dave

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Convenient
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 11 apr 2024
Dear Dave,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you found our hotel convenient during your stay. Ensuring convenience for our guests is important to us, and we're delighted that we could meet your expectations in this regard. Your satisfaction is our priority, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

8/10 Buono

Ruby

Mi è piaciuto: Pulizia
Its good close to airport for us
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 10 apr 2024
Dear Ruby,Thank you for your feedback and for rating your stay a 4 out of 5! We're glad to hear that you found our hotel good and conveniently located near the airport for your needs. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

4/10 Scarso

Lissety

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Overprice Towels are rough Soap and shampoos are low quality Front desk girls are amazing
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 9 apr 2024
Dear Lissety,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations regarding the towels and amenities. We appreciate your kind words about our front desk staff, and we'll pass along your compliments to them. We'll also take your comments into consideration as we strive to improve our services. Sincerely, Hotel Manager

10/10 Eccellente

ifeanyi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good. Service was good
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 6 apr 2024
Dear ifeanyi,Thank you for your perfect rating! We're delighted to hear that you had a positive experience during your stay with us and that our service met your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Rama

Mi è piaciuto: Servizi
Excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 6 apr 2024
Dear Rama,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 Buono

Gurdeep

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 26 apr 2024
Dear Gurdeep, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

6/10 Soddisfacente

JOHN

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Heater fan noisy
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 5 apr 2024
Dear JOHN,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noisy heater fan in your room. Please rest assured that we will address this issue promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for a better stay in the future.Sincerely, Hotel Manager

8/10 Buono

IMAKILOYE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall, it is very good, safe, and has good surroundings for grocery.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 4 apr 2024
Dear IMAKILOYE,Thank you for your positive feedback! We're glad to hear that you had a very good and safe experience during your stay with us. It's great to know that you found the surroundings convenient for groceries. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Buono

Ajay pratap

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Privacy
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 30 mar 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Scarso

Dayna

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pillows were paper thin and yellow, smears and dirty all over walls, yellow outdated appliances, first fridge did not work.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Dayna,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Rest assured, we will address the issues you mentioned regarding the pillows, cleanliness, and appliances to ensure a better experience for our future guests. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Darlene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager , il giorno 15 mar 2024
Dear Darlene,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you found our hotel to be a great place to stay. Your satisfaction means everything to us, and we're delighted that you had a positive experience with us. We look forward to welcoming you back for another wonderful stay in the future! We're here to ensure you have a memorable experience every time you stay with us!Sincerely, Hotel Manager

10/10 Eccellente

mudondo

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service was good
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 12 mar 2024
Dear mudondo,Thank you for your perfect rating! We're pleased to hear that you found our service to be good during your stay. Providing excellent service is a priority for us, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another great experience in the future!Sincerely, Hotel Manager

8/10 Buono

Terah

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 1 apr 2024
Dear Terah,Thank you for your rating! We're delighted to hear that you had a positive experience overall. Your feedback is valuable to us, and we hope to have the chance to further improve and provide you with a five-star experience during your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Lori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They were very friendly. Clean and quiet.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 11 mar 2024
Dear Lori,We're thrilled to hear that you found our staff friendly and your stay clean and quiet! Providing a welcoming and peaceful environment is important to us, and we're delighted that we could meet your expectations. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Rooms need a Reno.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager , il giorno 7 mar 2024
Dear David,Thank you for your feedback and for bringing this to our attention. We appreciate your honesty. Renovations are an ongoing consideration, and we'll certainly take your comment into account as we work towards improving our facilities. If you have any specific suggestions or areas you feel need attention, please feel free to share them. We value your input and hope to have the opportunity to enhance your experience in the future. Thank you for choosing us for your stay.Sincerely, Hotel Manager

2/10 Terribile

Neeka

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room itself was not great: the bathroom was old and stained, the towels were not all clean, the pillows were flat, the couch was vinyl and the coffee was terrible, but the worst was the noise. I had to put my headphones in to sleep and it was just a combination of all these aspects that made this a terrible stay. I will say the staff was kind.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 8 mar 2024
Dear Neeka,We apologize for the numerous issues you encountered during your stay. It's disappointing to hear about the condition of your room and the noise disturbance you experienced. Ensuring a comfortable and pleasant stay is important to us, and we regret that we fell short of meeting your expectations in this instance. We will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and hope to have the opportunity to provide you with a much better experience in the future. Thank you for your feedback.Sincerely, Hotel Manager

10/10 Eccellente

Rob

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
A good inexpensive stay, a solid, basic room.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 4 mar 2024
Dear Rob,Thank you for your perfect rating! We're glad to hear that you found your stay with us to be a good value and that you appreciated our solid, basic room accommodations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 Scarso

FANG DA

N/a
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 3 mar 2024
Dear FANG DA,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

8/10 Buono

ROMAN

Mi è piaciuto: Pulizia e personale e servizio
Good for one night
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 7 mar 2024
Dear ROMAN,Thank you for your feedback and positive rating! We're glad to hear that you found our hotel suitable for a one-night stay. We appreciate your business and hope to have the opportunity to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Bola

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice and calm place to stay at
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager , il giorno 1 mar 2024
Dear Bola,Thank you for your excellent rating! We're pleased to hear that you found our place to be very nice and calm. Providing a peaceful environment for our guests is important to us, and we're glad we could meet your expectations. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Eccellente

Kittaporn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 1 mar 2024
Dear Kitta,Thank you for your perfect rating! We're glad to hear that you had a nice experience with us. We hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

10/10 Eccellente

Brandon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice staff, clean rooms (except for a dusty vent) good value for money. Comfy!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 28 feb 2024
Dear Brandon,We're glad to hear you had a positive experience overall! Thank you for bringing the dusty vent to our attention; we'll make sure to address it promptly. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

4/10 Scarso

Selwyn

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property is dirty, inside and out. Cigarette butts everywhere. Rooms are not clean. Area is sketchy, cars of people in ally by room entrance looked like hookers operating from hotel. Owners need to do some maintenance, give it a lick of paint, and add security.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 28 feb 2024
Dear Selwyn,We're sorry to hear about the cleanliness issues you encountered and the concerns about the surrounding area. Providing a clean and safe environment for our guests is our top priority, and we take your feedback seriously. We'll address the cleanliness issues with our housekeeping team and discuss security measures with the team to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

8/10 Buono

Philip

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 27 feb 2024
Dear Philip, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

6/10 Soddisfacente

Cindy

Risposta di Hotel Manager, il giorno 21 feb 2024
Dear Cindy, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Eccellente

Michele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Michele , Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

8/10 Buono

Sheree

Viaggio di lavoro, Viaggio con la famiglia
The property was fine except during the night it smelled of cigarettes.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 15 feb 2024
Dear Sheree,Thank you for your feedback and for choosing our hotel. We're glad to hear that you found the property fine overall. However, we apologize for the inconvenience of the smell of cigarettes during the night. We take the comfort and well-being of our guests seriously, and we'll investigate this issue to ensure it doesn't happen again in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay next time.Sincerely, Hotel Manager

8/10 Buono

Terri

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay, very convenient and able to park outside of our room.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager , il giorno 13 feb 2024
Dear Terri,Thank you for your review! We're glad to hear that you enjoyed your stay and found our hotel convenient, especially with the parking outside of your room. If there's anything specific you think we could improve to make it a 5-star experience next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Buono

Lissety

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
The staff is awesome Friendly and knowledgeable
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 13 feb 2024
Dear Lissety,Thank you for your review! We're thrilled to hear that you found our staff to be awesome, friendly, and knowledgeable. Providing excellent service is our priority, and we're delighted that our team made a positive impression on you. If there's anything specific you think we could improve to make it a 5-star experience next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Eric, Aldouane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
In transit from Pearson AP, proximity and affordable rate. Sadly some people leaves left over meals and cans in parking lot, very clean inside the building. The shower tap was broken and provided only hot water as a minor inconvenience. I will go back.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 8 feb 2024
Dear Eric,We're glad to hear that you found our hotel convenient and affordable during your transit! Thank you for bringing the issue with the shower tap to our attention; we apologize for any inconvenience it caused. We appreciate your feedback and look forward to welcoming you back for another stay in the future!Sincerely, Hotel Manager

2/10 Terribile

Melissa

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking was the only nice thing.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 7 feb 2024
Dear Melissa,We’re sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding our parking facilities. However, we regret that other aspects of our service fell short. We are committed to improving our services and your feedback is invaluable in this process. We hope you will give us another opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Eccellente

Tesfay

Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager , il giorno 22 mar 2024
Dear Tesfay,I would like to express my gratitude for your kind words and 5-star rating. We are inspired to work even harder to deliver the best services and succeed in all we do by your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. We are eager to assist you once more.Regards,Hotel Manager

10/10 Eccellente

Rhonda, Stratford

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice room
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager , il giorno 3 feb 2024
Dear Rhonda,We're thrilled to hear that you gave us a 5 out of 5 rating and enjoyed your room! Your satisfaction is our top priority. Thank you for your positive feedback, and we look forward to welcoming you back in the future! Sincerely, Hotel Manager

10/10 Eccellente

ron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 4 feb 2024
Dear Ron, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Eccellente

Omran

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good service
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 23 gen 2024
Dear Omran,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you received good service during your stay. We appreciate your positive feedback and look forward to the opportunity to serve you again in the future. Thank you for choosing us!Sincerely, Hotel Manager

10/10 Eccellente

Anne

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 23 gen 2024
Dear Anne,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Eccellente

Susan

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I found the washroom wall and door not clean. I also found it hard to sleep because the heater made way to much noise. The Beds were fine. Unfortunately it's hard to say I stay again because of these faults.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager , il giorno 17 gen 2024
Dear Susan,Thank you for your valuable feedback. We appreciate your honesty and regret any inconvenience you experienced during your stay. We take your comments seriously and have addressed the cleanliness and noise concerns with our team. We value your input, and your insights will guide us in making necessary improvements.We hope you'll consider staying with us again in the future. Your comfort is our priority, and we would love the opportunity to provide you with a more enjoyable experience.Sincerely, Hotel Manager

2/10 Terribile

Jim

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 16 notti a dicembre 2023
Risposta di Hotel Manager , il giorno 17 gen 2024
Dear Jim,We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

8/10 Buono

Manon

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager , il giorno 15 gen 2024
Dear Manon,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Eccellente

Lissety

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 14 gen 2024
Dear Lissety,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

6/10 Soddisfacente

Alexandria

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Alexandria,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Buono

Dale

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Dale,Thank you for your eight-star rating. We value your ratings and would like to invite you to write more about the specific ways we can improve our services. This will help us achieve a 10-star review, which will greatly benefit us in terms of future business. We hope to see you again soon!Sincerely,Hotel Manager

2/10 Terribile

Jim

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Housekeeping strolled my stuff
Soggiorno di 12 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Jim,We sincerely apologize for the distressing experience you've reported. The security and well-being of our guests are of the utmost importance to us. We take this matter seriously and will investigate the issue immediately. We regret any inconvenience caused and appreciate your understanding.Sincerely, Hotel Manager

2/10 Terribile

ANMOL

Soggiorno di 11 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear ANMOL,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Buono

Jordan

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Enjoys the stay!
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager , il giorno 9 gen 2024
Dear Jordan,Thank you for your feedback! We're glad to hear that you enjoyed your stay. If there's anything specific you like or if there's anything we can do to improve and make your future even better, please let us know. We appreciate your input and look forward to serving you again!Sincerely, Hotel Manager