Una cassaforte in camera, una scrivania, postazione laptop
Controlla disponibilità

Recensioni per Hotel Grand Chancellor Townsville

4.5 out of 5
Hotel Grand Chancellor Townsville
334 Flinders Street, Townsville, QLD

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 449 su 963 recensioni" "
Valutazione di 8 - Buono. 361 su 963 recensioni" "
Valutazione di 6 - Soddisfacente. 98 su 963 recensioni" "
Valutazione di 4 - Scarso. 35 su 963 recensioni" "
Valutazione di 2 - Terribile. 20 su 963 recensioni" "

9,0/10

Pulizia

9,2/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfetto
Rapporto qualità prezzo assolutamente ottimo. Siamo rimasti favorevolmente stupiti dalla qualità della struttura. La suite è eccezionale e ha un prezzo accessibile. Personale premuroso e disponibile. Buona la colazione.
Soggiorno di 1 notte a febbraio 2018
Risposta di Paul G, il giorno 6 feb 2018
Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the our newly refurbished guest suites. We look forward to welcoming you back soon. Kind regards, Paul Gray, Hotel Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di General Manager, il giorno 5 dic 2016
Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

10/10 Eccellente

Carissa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a great little overnight stay with my babies
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Grand Chancellor, il giorno 11 apr 2024
Dear Carissa,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with usl.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 Eccellente

Skye

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent customer service and great location.
Soggiorno di 1 notte ad aprile 2024
Risposta di Belen Canas - Guest Service Manager, il giorno 9 apr 2024
Dear Skye,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our service and location.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 Eccellente

Jack

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good value hotel, clean and polite service. Great view from the top floor pool area.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Grand Chancellor, il giorno 2 apr 2024
Dear Jack,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good central location. Parking is limited.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Grand Chancellor, il giorno 23 mar 2024
Dear Linda,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

10/10 Eccellente

Haylee

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Excellent service from receptionists, we called to let them know we may be late to check in but they assisted and were well mannered on phone & in person. Thank you team for that & being welcoming at the front desk upon arrival & checkout. Excellent service from one of the Kenyan ladies who worked graveyard shift Friday 08/03/24 11pm - Saturday 09/03/2024 7am-8am she was very kind, helpful & a hard worker even though it was very cold & windy upstairs by pool area. When I called reception to assist with our tv asthe Netflix account was saying “unable to connect to wifi”. A staff member had this fixed for us while we went out to get some food. Thank you! Room looks exactly as it does as per advertised, very clean, beautiful views from our balcony/room as we were located on the 11th floor. Our view was of castle hill & at night time early morning the view was breath taking. Pool was amazing! Beautiful to swim in, view from the 20th floor (where pool is located) also stunning! Only thing I’d say could use improvement will have to be “the hotel underground car parking”. If they can invest in a direct lift from car park to reception/ rooms, that’ll be perfect! I’d say it’ll be more safer for everyone especially those with kids/a family & a lot easier when unpacking/packing the car. Apart from that everything was great, will definitely book our next stay here whenever we’re back in Townsville & will have to try the breakfast buffet too. Overall rating 10/10 🙌👌
Soggiorno di 2 notti a marzo 2024
Risposta di HGC Townsville, il giorno 11 mar 2024
Dear Haylee,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially our customer service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciGuest service manager

8/10 Buono

Yoshihiro

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good enough
Soggiorno di 1 notte a febbraio 2024
Risposta di HGC Townsville, il giorno 7 feb 2024
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager

6/10 Soddisfacente

Yoshio

Mi è piaciuto: Personale e servizio
駐車場が遠いのと朝食がひどい。
Soggiorno di 1 notte a febbraio 2024
Risposta di HGC Townsville, il giorno 7 feb 2024
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager

2/10 Terribile

Jacinta

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My partner, daughter and I stayed in your hotel last night in room 1905 and we were not satisfied with the condition of the room or your hotel. After not having power for 3 nights we though we would have a stay at a hotel and choose the HGC as it was classed as a 4 star hotel and was at the centre of everything, where we could come and relax and cool down for the day. We couldn't have been much further from the truth, the room was dirty, windows not cleaned, slippers mouldy, dampness in the bathroom and no pool to cool down as it was under repair, that part I completely understand as these things happen but there was no mention of this on your website or even when we checked in, giving us the chance to go else where that did have an operational pool and the chance to cool down in another pool. So we though we would go and cool down in the room, well that was another mistake, as the AC in the room was not cooling, we though maybe the heat coming through the windows, so we closed the curtains and went for dinner, only to come back to still a warm room. We called the front desk who came and looked at the AC and instead gave us a fan to cool us down. Unfortunately to pay the price we did to sleep in a warm room when we could have done that at home was not the experience nor the lack of sleep that I expected.
Soggiorno di 1 notte a gennaio 2024
Risposta di HGCT Team, il giorno 4 feb 2024
Dear Jacinta ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago FornasariGuest Services Manager

10/10 Eccellente

Hamish

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Grand Chancellor, il giorno 21 gen 2024
Hi Hamish,Thank you for your complimentary review. We are so glad you enjoyed your stay. We look forward to welcoming you back to the Hotel Grand Chancellor in Townsville on your next visit. Kind Regards,BreeGuest Service Manager

6/10 Soddisfacente

Tara

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good location and the buffet breakfast was good. Rooms need maintance done, carpet had holes in it, room had not been cleaned well, hotel smelt musty including our room so we had to sleep with the balcony door open (not ideal in Summer), I can’t even describe the state of the shower (wasn’t dirty as such but just very run down). It really wasn’t like in the photos and was very disappointing. If we were staying more than 1 night I would’ve found somewhere else to stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di HGC Townsville, il giorno 15 gen 2024
Hi Tara,Thank you for taking the time to leave your review. We are so glad to read that you enjoyed our buffet breakfast and our central location in the heart of Townsville. I have passed your feedback regarding your room on to our management teams to look into immediately. We look forward to welcoming you back to HGC in the future so we can demonstrate our commitment to excellence. Kind Regards,BreeGuest Service Manager

8/10 Buono

Laraine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Central location and reasonable rates
The lobby and restaurant areas have clearly been updated and upgraded, however the same can’t be said for the rooms. The rooms are large and have a great view, the tv is modern, however the furnishing needs updating. The bathroom especially needs mold treatment. It was fine for an overnight stay however and staff were good. Recommend using the hotel parking for $15/night for security of your car.
Soggiorno di 1 notte a gennaio 2024
Risposta di HGC Townsville, il giorno 15 gen 2024
Hi Laraine,Thank you for taking the time to provide your feedback. I am glad you found our staff helpful and our secure parking handy. I have passed your feedback regarding your room on to our maintenance and housekeeping teams for further investigation. We look forward to welcoming you back to HGC on your next trip to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 Buono

Ross

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, very nice room, great service, secure parking. Room had a stale smell tho only problem.
Soggiorno di 1 notte a gennaio 2024
Risposta di HGC Townsville , il giorno 15 gen 2024
Hi Ross,Thank you for taking the time to leave your review. I am so glad you enjoyed your stay and our central location and service of our staff. I have passed your feedback on regarding your room to be investigated further by our management team. We look forward to welcoming you back to HGC on your next visit to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di HGC Townsville, il giorno 3 gen 2024
Dear Traveler,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Buono

Sarah

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The rooftop pool was great. The cleanliness of the room was ok but needs improving - old stained carpet, our fridge didn’t work, handprints that weren’t ours all over the glass sliding doors and mirrors. There were also large cockroaches in our room. We used restaurant for buffet breakfast which I think is convenient.
Soggiorno di 2 notti a dicembre 2023
Risposta di HGC Townsville, il giorno 30 dic 2023
Hi Sarah,Thank you for taking the time to leave your review. I am glad you enjoyed the pool and our buffet breakfast. My apologies in regards to your room, I have passed this feedback on to our management team. Kind Regards,BreeGuest Service Manager

8/10 Buono

Cecilia

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were lovely
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Grand Chancellor, il giorno 29 dic 2023
Thank you for your kind feedback.

6/10 Soddisfacente

sanjay

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Grand Chancellor, il giorno 29 dic 2023
Thank you for your feedback.

10/10 Eccellente

Kaori

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Grand Chancellor, il giorno 4 feb 2024
Dear Kaori,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Buono

Brad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di HGC Townsville, il giorno 24 dic 2023
Dear Brad,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Buono

Marlyi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di HGC Townsville, il giorno 24 dic 2023
Dear Marlyi,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

4/10 Scarso

Jason

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
A step back in time, terrible parking options followed by a $100 charge even though the stay was paid in full. Once in the room there is a control panel for an air-conditioner that you in fact cannot control. For the price there are many better and even cheaper options than this one.
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Grand Chancellor, il giorno 15 dic 2023
Hello Jason,Thank you for leaving your feedback. The 100 is a security authorisation, which is a standard hotel policy and procedure to cover any incidental charges. Kind Regards,Bree, Duty Manager

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent staff and service. Excellent security. Good breakfast. Average rooms
Soggiorno di 1 notte a dicembre 2023
Risposta di HGCT Team, il giorno 12 dic 2023
Dear Peter,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 Eccellente

Gaurav

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Grand Chancellor, il giorno 15 dic 2023
Hello,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,Bree, Duty Manager

10/10 Eccellente

Garshon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, friendly staff, good location.
Soggiorno di 1 notte a novembre 2023
Risposta di Belen Canas - Guest Service Manager, il giorno 2 dic 2023
Dear Garshon,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 Buono

Scott, Sunnybank

Mi è piaciuto: Pulizia
Place needs work getting old and a little untidy not dirty just needs love
Soggiorno di 2 notti a novembre 2023
Risposta di Santiago, il giorno 28 nov 2023
Dear Scott , Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our rooms. We hope this did not inconvenience you too greatly and that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Santiago Fornasari - Guest Services Manager

8/10 Buono

Desley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di HGC Townsville, il giorno 30 nov 2023
Hi Desley,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,BreeGuest Service Manager

10/10 Eccellente

Nicholas

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Grand Chancellor, il giorno 15 dic 2023
Hi Nicholas,Thank you for taking the time to leave your review. Kind Regards,Bree, Guest Service Manager

6/10 Soddisfacente

debbie

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Grand Chancellor, il giorno 15 dic 2023
Hello,Thank you for taking the time to leave your review.Kind Regards,Bree, Guest Service Manager

10/10 Eccellente

Louise

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really enjoyed our stay, with midnight room service, delicious buffet Brekky and lovely staff.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Grand Chancellor, il giorno 20 nov 2023
Dear Louise,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciDuty Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Grand Chancellor, il giorno 18 nov 2023
Hello,Thank you for taking the time to provide your feedback.

8/10 Buono

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Reception staff were excellent room was clean tidy all we needed for a 1 night stay.
Soggiorno di 1 notte a novembre 2023
Risposta di HGC Townsville, il giorno 18 nov 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 Eccellente

Kiahn

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the balcony that overlooks the city
Soggiorno di 1 notte a novembre 2023
Risposta di HGC Townsville, il giorno 18 nov 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your balcony.Kind Regards,Bree HaidarGuest Service Manager

6/10 Soddisfacente

Adrian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Rooms are little out dated & very small. Shower barely fit my husband & I in it so forget the shower sx! ;)P Tried to order room service at midnight but the phone line wasn’t working so had to walk down to reception to order. Air con is very bad, can’t turn it down from 20 deg & 20 didn’t even cool the room sufficiently. Friendly service staff though…. Just wish it was better all round.
Soggiorno di 1 notte a ottobre 2023
Risposta di Belen Canas - Guest Services Manager, il giorno 28 ott 2023
Dear Adrian,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning and facilities during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Belen CanasGuest Services Manager

8/10 Buono

Belinda

Mi è piaciuto: Pulizia e personale e servizio
Accommodation great for a 1 night stay
Soggiorno di 1 notte a ottobre 2023
Risposta di Belen Canas - Guest Service Manager, il giorno 19 ott 2023
Dear Belinda,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 Eccellente

Anne

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Just a bit outdated with décor etc, otherwise great sleep and staff were friendly.
Soggiorno di 3 notti a ottobre 2023
Risposta di Belen Canas - Guest Service Manager, il giorno 19 ott 2023
Dear Anne,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

8/10 Buono

Janice

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location, close to restaurants, hotel rooms large and comfortable.
Soggiorno di 1 notte a ottobre 2023
Risposta di Belen Canas - Guest Service Manager, il giorno 19 ott 2023
Dear Janice,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

10/10 Eccellente

Corinne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Grand Chancellor, il giorno 4 ott 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Buono

Elsie

Soggiorno di 1 notte a settembre 2023
Risposta di Belen Canas - Guest Service Manager, il giorno 19 ott 2023
Dear Elsie,Thank you for taking the time to write leave your review.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

4/10 Scarso

Ngitthi

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a settembre 2023
Risposta di Santiago, il giorno 26 set 2023
Dear Ngitthi ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.We are dedicated to continually improving our service.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago Fornasari - Guest Service Manager

10/10 Eccellente

ROBERT

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
all good everything suited our needs...
Soggiorno di 1 notte a settembre 2023
Risposta di Belen Canas - Guest Service Manager, il giorno 21 set 2023
Dear Robert,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

8/10 Buono

MAREE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We arrived at the Hotel at 12 noon to ask them to hold our bags for us as we didn't want to lug them all over Townsville for the next 3 hours. We were delighted to be told that we could have our room right away. Very much appreciated. It has never happened to us before!
Soggiorno di 1 notte a settembre 2023
Risposta di HGCT Team, il giorno 14 set 2023
Dear Maree,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Annaleigh CattanaGuest Services Manager

2/10 Terribile

Daneile

Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Grand Chancellor, il giorno 6 set 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Eccellente

Vicki

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the view from my room, it was Tranquille. I didn't like the fact that parking is not part of the hotel service. I feel once you book a room then they don't care what you do with your vehicle. We were given the option to pay more money for parking. We had already paid enough for our room.
Soggiorno di 1 notte ad agosto 2023
Risposta di Santiago, il giorno 29 ago 2023
Dear Vicki , Thank you for taking the time to provide us with feedback from your recent stay. I am glad to hear that you found the view from your room appealing. However I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option, we do recommend using the car park as a more convenient option. You are correct in that there is a charge for this as indicated on the website that you booked through. We hope this did not inconvenience you too greatly and that you do stay with us again in the future. Kind regards, Santiago FornasariDuty Manager

8/10 Buono

Joy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Will stay again. Close to everything we need.
Soggiorno di 2 notti ad agosto 2023
Risposta di Santiago, il giorno 29 ago 2023
Dear Joy,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Santiago FornasariDuty Manager

8/10 Buono

Lyn, Hawthorn

Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Grand Chancellor, il giorno 9 set 2023
Hi Lyn,Thank you for taking the time to leave your review. We are glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 Eccellente

Nakita

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is in the perfect position if you don’t want to hire a car and just want to walk to cafes/restaurants/bars. The staff were so happy to go above and beyond for our requests and were so lovely. The hotel was clean and well attended too. Buffet breakfast was delicious! Big shout out to Oifa (I am so sorry if I have spelt that wrong - I am sure I have) but she was the best hotel staff member I’ve ever met. She was so happy to help our party with any request and she was incredibly polite. 5 stars all round Grand Chancellor!
Soggiorno di 3 notti ad agosto 2023
Risposta di HGC Townsville, il giorno 19 ago 2023
Hi Nakita,Thank you for taking the time to leave your feedback. I am so glad you enjoyed our location and amenities and enjoyed the buffet breakfast. I am so glad you experienced our helpful and friendly staff. I have passed this feedback on to management.We look forward to welcoming you back to the hotel on your next visit to Townsville.Kind Regards,Bree HaidarGuest Service Manager

4/10 Scarso

Nicholas

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di HGC Townsville, il giorno 19 ago 2023
Hi Nicholas,Thank you for taking the time to leave your review.Kind Regards,Bree HaidarGuest Service Manager

8/10 Buono

Brock

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I wasn't told that the pool was closed due to maintenance and i couldn't go out on my balcony due to maintenance.
Soggiorno di 2 notti ad agosto 2023
Risposta di HGC Townsville, il giorno 14 ago 2023
Hi Brock,Thank you for taking the time to leave your feedback. All third party booking sites have been advised of our current pool closure. Please feel free to contact us directly should you decide to stay again.Kind RegardsBree HaidarGuest Service Manager

6/10 Soddisfacente

Christopher

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Rooms are a good size and great location to the the footy 👌 the only let down was the bed was uncomfortable and pillows
Soggiorno di 2 notti ad agosto 2023
Risposta di HGC Townsville, il giorno 14 ago 2023
Hi Christopher,Thank you for taking the time to leave your feedback. I am glad you enjoyed the room and our central location, especially to Queensland Country Bank Stadium. I am sorry you did not find the bed comfortable.Kind Regards,Bree HaidarGuest Service Manager