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Recensioni per Comfort Inn & Suites Troutville - Roanoke North / Daleville

2.5 out of 5
Comfort Inn & Suites Troutville - Roanoke North / Daleville
3231 Lee Highway South, Troutville, VA

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 810 su 1095 recensioni" "
Valutazione di 8 - Buono. 169 su 1095 recensioni" "
Valutazione di 6 - Soddisfacente. 68 su 1095 recensioni" "
Valutazione di 4 - Scarso. 25 su 1095 recensioni" "
Valutazione di 2 - Terribile. 23 su 1095 recensioni" "

9,4/10

Pulizia

9,4/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and friendly staff
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Steven

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pet friendly
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Penny

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice beds. Friendly staff. Clean.
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The poo! Was very comfortable. They had a decent continental breakfast. A perk for me as I have cats myself was that they have a feral cat on the property that hotel staff is caring for. Likes to be petted. Hotel is conveniently located to other area attractions. Depending on how sound of a sleeper you are if you get a room in the back know that there is a major highway right behind hotel and if you are a light sleeper you will hear traffic noise during the night.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
9.5
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel, extremely friendly staff and manager, and very pet friendly. The hotel has a large grass area to take pets. Loved our stay!
Soggiorno di 1 notte ad aprile 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Jennifer, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Marjorie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The bedding is awesome and incredibly comfortable! We’ll be staying here again! Very friendly staff and breakfast is great and offers everything!
Soggiorno di 1 notte ad aprile 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Marjorie,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Yves

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quîck checking, friendly staff, good breakfast and no extra fee
Soggiorno di 1 notte ad aprile 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Yves,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location; staff was very helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Denise, il giorno 15 apr 2024
Dear James,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I’ve been using this property as my halfway between to visit my children in North Carolina, have not been disappointed at all. Only one thing I wish is that the circulation from the fan would be on before you get in the room because it’s definitely stagnant when you get to your room, but once I turn the air conditioner/heat Fan on the air clears up a lot. I know they can’t help that, but that would be my only improvement.
Soggiorno di 1 notte ad aprile 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Brenda,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Edward

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything about this hotel. It was clean and quiet, the bed was comfortable, and the breakfast was very good. The only negative aspect was the water pressure in the shower. It was very hard to rinse off due to the low flow and low water pressure. All in all, would recommend staying here.
Soggiorno di 1 notte ad aprile 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Edward,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 Buono

Kyle De

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
The room is clean and staff friendly
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Kyle De,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Kara

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

megan, New Philadelphia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable clean room and friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Megan,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was p
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Gary,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Melissa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone at the property was professional and friendly. Room was clean and in good repair. Breakfast was good
Soggiorno di 2 notti a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Melissa,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Aitor, Windermere

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mr. Ernie was amazing wow will stay here longer if I could! I definitely recommend this hotel and greatest service provided in years by any hotel staff member! Godbless
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Aitor,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

4/10 Scarso

Haley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I was pretty disappointed in our stay here. Within 2 minutes of walking in the room, I found at least ten stink bugs. The coffee table had a golf ball sized hole in the top and lots of surface damage. We also found items from previous guests. We booked a suite room, and I was disappointed because in the pictures, it looked like there was a door to separate the rooms, but there wasn’t. We could also hear a tv from a different room. I would not recommend and would not stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Haley,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Stephanie

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front staff, especially the woman with red hair, is the BEST. 10/10 FOR HER. Always friendly and obliging. Breakfast is yummy - love the biscuit & gravy option. Pool is fun and clean. ONLY ISSUE was people above us were probably feral hyenas, or toddlers - same same haha - and they made SO MUCH NOISE at 5am.
Soggiorno di 3 notti a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Stephanie,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Samantha

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Enjoyed our stay! My daughters loved the pool. Very clean and well decorated for the upcoming holiday. Staff were very friendly! Will definitely stay there again.
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Samantha,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Katherine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean and staff were lovely, I highly recommend.
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Katherine,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

6/10 Soddisfacente

Henry

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Henry,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Helpful employees. Need more tv channels. Need to open fitness centers earlier.
Soggiorno di 1 notte a marzo 2024
Risposta di Denise, il giorno 9 apr 2024
Dear Steven,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

2/10 Terribile

Shawn, Moncton

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bugs in room. No customer service. Desk attendant rude
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Shawn,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Troutville - Roanoke North / Daleville.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the stink bugs and the front desk on your recent visit. We have been working really hard to get rid of the stink bugs unfortunately they ate really bad this time of year and are almost impossible to control and also the front desk attendants have all been spoken to and know that they are always to call me when there is any kind of problem. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Troutville.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

joanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Super
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Joanne,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

katelyn

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean!
Risposta di Denise, il giorno 15 apr 2024
Dear Katelyn,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pristine hotel convenient to I-81 yet quiet. Hotel staff could not be more helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Susan,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Terry

Mi è piaciuto: Servizi
Friendly and clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Terry,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Gregory

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed as a rest stop on a trip to Florida. Hit all the marks for cleanliness, convenience, friendliness, quit and price. Would recommend.
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Gregory,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Theresa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a nice stay
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 6 mar 2024
Dear Theresa,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

JEAN FRANCOIS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 15 apr 2024
Dear Jean Francois,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 Buono

Claudine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rien
Soggiorno di 1 notte a febbraio 2024
Risposta di Denise, il giorno 15 feb 2024
Dear Claudine,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 Buono

Sylvain

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
a bit close to hyghway so a bit noisy
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 15 feb 2024
Dear Sylvain,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 Buono

Kenrood

Very nice
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 31 gen 2024
Dear Kenrood,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 Buono

Thomas, Indian Land

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Denise, il giorno 31 gen 2024
Dear Thomas,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Katie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 31 gen 2024
Dear Katie,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

john

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very clean nice room good breakfast
Soggiorno di 2 notti a gennaio 2024
Risposta di Denise, il giorno 31 gen 2024
Dear John,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Extremely clean, modern room. Staff was very polite.
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 31 gen 2024
Dear Michael,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 31 gen 2024
Dear Robert,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super friendly staff. Extremely comfortable bed. Excellent value
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 14 gen 2024
Dear Anonymous,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Richard

Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 31 gen 2024
Dear Richard,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

joseph

Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 8 gen 2024
Dear Joseph,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

E. RACKLEY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel to stay
Very nice hotel and friendly staff
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 8 gen 2024
Dear E. Rackley,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Bobby

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient to the interstate with plenty of restaurants nearby. Was very clean and the staff was very friendly
Soggiorno di 1 notte a gennaio 2024
Risposta di Denise, il giorno 8 gen 2024
Dear Bobby,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Susan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The heated indoor pool was wonderful, and the complementary breakfast was delicious!
Soggiorno di 1 notte a dicembre 2023
Risposta di Denise, il giorno 8 gen 2024
Dear Susan,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
best staff !
The front desk service rep Sarah was amazing ! Very freindly and eager to help. The woman who did the breakfast buffet was fantastic ! Clean fresh and plentiful! Both ladies went above and beyond making our stay pleasurable
Soggiorno di 1 notte a dicembre 2023
Risposta di Denise, il giorno 1 gen 2024
Dear Diane,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

4/10 Scarso

REBECCA

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Abysmal stay . Will never stay again.
Very disappointing stay . We arrived at night after an eight hour drive . The room we booked was a double queen bed with mini fridge . The room had an atrociously horrible odor . The night shift manager switched us to another room with 1 king bed without a mini fridge ( which we needed ) . The smell was not AS bad but still old musty stench. We had to buy frebeeze air freshener to be able to stay in the room . We had to spray the frebreeze anytime we went out and back into the room . We had a dog with us and we were not happy having re-spray the room several times . Also we utilized the pool one night and the floors outside (hallway and part of lobby in front of the elevator) were mopped and there was no wet floor sign to alert us . My wife and I slid around in the floor trying to get our footing . I have balance issues and Was worried about falling down and my wife almost fell . Overall the stay was abysmal compared to all our other hotel stays . We will not return to this hotel for another stay . We were offered use of the hotel fridge by the night shift manager but I will not utilize a fridge outside my room for medications or food/drink items . That is not a secure fridge to me therefore not a viable option. No other options were offered to us and upon checking out the manager was unaware of the issues we had dealt with , therefore, none of the issues were conveyed to any team member to be rectified.
Soggiorno di 2 notti a dicembre 2023
Risposta di Denise, il giorno 30 dic 2023
Dear Rebecca,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Troutville - Roanoke North / Daleville. On behalf of our entire team, I would like to apologize for your stay. Thank you for talking with me on the phone and allowing me to remedy the situation we really do appreciate your business and do look forward to seeing you again and please don't forget to call me anytime you are coming this way again. Sincerely, Denise HuffmanGeneral ManagerComfort Inn & Suites Troutville - Roanoke North / Daleville

6/10 Soddisfacente

Linda

There are not enough luggage carts. We and others had to wait in the lobby for others to return the only 2 carts here at the hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Denise, il giorno 8 gen 2024
Dear Linda,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Denise, il giorno 8 gen 2024
Dear Robert,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 Eccellente

Elizabeth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, comfortable, many amenities. Microwave, good sized fridge in room, clean new bathtub, indoor pool, really nice staff. Breakfast standard hotel fare. Could have used some towel racks in the bathroom and next to the sink.
Soggiorno di 1 notte a dicembre 2023
Risposta di Denise, il giorno 27 dic 2023
Dear Elizabeth,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites