Giardino

Recensioni per Red Roof Inn Tucson Downtown – University

2 out of 5

Recensioni

6,6
Valutazione di 10 - Eccellente. 224 su 1003 recensioni" "
Valutazione di 8 - Buono. 259 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 209 su 1003 recensioni" "
Valutazione di 4 - Scarso. 150 su 1003 recensioni" "
Valutazione di 2 - Terribile. 161 su 1003 recensioni" "

6,8/10

Pulizia

7,2/10

Personale e servizio

5,8/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
not worth
the worst quality inn i have seen. i had booked it on the basis of the brand. it was a deception. the recptionist tried to be symoathetic... becuase the room was really bad. old and noisy. decent breakfast.
Soggiorno di 1 notte a settembre 2018
Risposta di Amber Ramirez-Front Desk, il giorno 23 nov 2018
Thank you for taking the time to complete our survey! We are in the process of making many improvements and do hope you will give us another chance in the future!

8/10 Buono

Charlotte Rirhandzu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Samantha RediResponse Specialist, il giorno 1 mag 2024
Thank you for your positive rating, Charlotte Rirhandzu. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Lee

Viaggio di coppia
Mi è piaciuto: Servizi
Area was not a safe neighborhood
Soggiorno di 1 notte ad aprile 2024
Risposta di Tianna RediResponse Specialist, il giorno 23 apr 2024
Dear Lee, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson Downtown – University. You mentioned that the area in which we reside was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Eccellente

Joan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Tianna RediResponse Specialist, il giorno 21 apr 2024
Hello Joan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Rona

Viaggio con animali domestici
vvvv
Soggiorno di 2 notti ad aprile 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 20 apr 2024
Hello Rona,Thank you for choosing to stay at our RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY . I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Buono

Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
First of all this is a Red Roof Inn not a Biltmore or Four Seasons. It is not in the best neighborhood—homeless people are wandering around, but this property is very well lit. It also has a very competent and helpful night desk clerk. They also provide free, great tasting coffee
Soggiorno di 13 notti ad aprile 2024
Risposta di Xao RediResponse Specialist, il giorno 19 apr 2024
Thank you for sharing your feedback with us, Ronald. The team at the Red Roof Inn Tucson Downtown – University was pleased to know that you were fond of our well-lit property and our helpful night desk clerk. However, you stated that our location is not in the best neighborhood and that there were people wandering around. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Angel

Soggiorno di 1 notte a marzo 2024
Risposta di Ron, il giorno 22 apr 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY.

2/10 Terribile

Shawna

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If I could give this zero stars, I would! I chose this hotel because it had a hot tub. When I checked in, I could see trash in the hot tub and mentioned it to the desk clerk, saying I was hoping to use it. The trash stayed in the hot tub until the next day when I was checking out. The rooms face the parking lot so when relaxing in your room, you can have the curtains open for everyone to see you laying on the bed or have the blackout curtains...no sheer curtain to let in natural light. In the Expedia description, it boasts of soundproof rooms. Two kids and a mom and a dad were in the room above me (I know since I could hear them so well. I could even hear their phones on vibrate! The bathroom needed repair and a better cleaning. After a shower, I walked across to the bed and my feet were black already. The place you needed to stand to curl your hair and put on your makeup had a light that shined right into your eyes so you couldn't see. The stay was dreadful. When I responded to an expedia email for a review, the GM of this Red Roof Inn responded "I am sorry that your experience did not meet your expectations." What!?
Soggiorno di 1 notte a marzo 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 1 apr 2024
Dear Shawna,Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. The situation you described regarding the unclean hot tub, thin walls, upkeep of the room and bathroom along with the other issues mentioned is truly regrettable. We are very sorry for your experience. I do hear your suggestions for improvement for the room and surroundings, they will be taken into consideration to make changes to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terribile

Adrean

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pulled up, could barely get in to the lot and once I did it was sketch central. Harassed twice before I got to the door only find a dude prowling by my car when I got out of the office. No where near as nice as the pictures, but what do you expect for the price. Super unsafe
Soggiorno di 1 notte a marzo 2024
Risposta di Oshane RediResponse Specialist, il giorno 27 mar 2024
Dear Adrean, Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terribile

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sharma RediResponse Specialist, il giorno 17 mar 2024
Hello Timothy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Eccellente

Kathryn

Soggiorno di 1 notte a marzo 2024
Risposta di Olivia RediResponse Specialist , il giorno 9 apr 2024
Hello Kathryn, The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Brian, Clinton

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Nishaye RediResponse Specialist, il giorno 14 mar 2024
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 3/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Scarso

jesus armando torres

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Las instalaciones están en muy malas condiciones en general, le falta mucho mantenimiento correctivo, el estacionamiento la fachada es de hotel muy descuidado
Soggiorno di 1 notte a marzo 2024
Risposta di Nishaye RediResponse Specialist, il giorno 11 mar 2024
Hola Jesús,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn Tucson Downtown – University. Lamentamos que haya tenido una experiencia menos que satisfactoria, lo que motivó su calificación de 2/5. Nos esforzamos por brindar a los huéspedes el mejor servicio al cliente y todas las comodidades del hogar, por lo que me decepciona leer que el encuentro que usted describió sobre el mantenimiento del hotel no fue de su agrado. Acepte nuestras más sinceras disculpas por el impacto que esto tuvo en su estadía con nosotros. Es importante saber que valoramos sus comentarios y que se tendrán en cuenta mientras nuestro equipo de Red Roof se esfuerza por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Buono

ricki

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Limited food options, poor neighborhood.
Soggiorno di 1 notte a marzo 2024
Risposta di Kamaria RediResponse Specialist, il giorno 12 mar 2024
Dear Ricki,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the food options. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was friendly, good for a short stay!
Soggiorno di 1 notte a febbraio 2024
Risposta di Olivia RediResponse Specialist , il giorno 6 mar 2024
Hello Samantha, Thank you for telling us about your stay at the Red Roof Inn Tucson Downtown – University. I am glad that you were pleased with our friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Scarso

Lorraine

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The Staff was very helpful and friendly, checking in and out. This was an over night stay. The room was for 2 people. Only one chair provided that was in terrible condition. Should be replaced. Beds were not very comfortable. Very noisy all night both from outside and the room above and beside us. Room service was available if you had a phone that could scan a code otherwise not available. Neither of us were able to sleep. I expected better from this brand.
Soggiorno di 1 notte a febbraio 2024
Risposta di Toni-Ann RediResponse Specialist , il giorno 28 feb 2024
Dear Lorraine,We're happy to know that the service provided by our staff at our Red Roof Inn Tucson Downtown University was the highlight of your stay. You've expressed your displeasure however, in the upkeep of the chair in the room, noise disruptions you encountered and the comfortability of the bed not being to your liking. I appreciate you bringing this to our attention, as we strive to provide satisfactory stays for our guests. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Red Roof Management

6/10 Soddisfacente

Jason

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It’s a fairly run down motel with the Red Roof Inn name, which is a bit misleading.
Soggiorno di 2 notti a febbraio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 27 feb 2024
Hello Jason,We're disappointed to see that you felt our Red Roof Inn Tucson Downtown University was not up to the Red Roof standard after your recent stay. As we work hard to provide our guests with all the comforts of home, we appreciate you providing this feedback. Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5/5 score.Sincerely,Red Roof Management

4/10 Scarso

Fabian David

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Hotel is quite run down and they don't clean until the guest leaves. Unfortunately in my case, I stayed 3 nights and my room was never cleaned. On the positive, the hotel is just 20 minutes walking from the downtown so if you decide to walk it is feasible to make it.
Soggiorno di 3 notti a febbraio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 26 feb 2024
Dear Fabian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson Downtown University and you being pleased with our hotels location. We are disappointed however, as you've indicated that the room had no housekeeping and that the upkeep was not to your liking. This is regrettable to hear.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

6/10 Soddisfacente

Shanendoah

Viaggio di lavoro
Non mi è piaciuto: Servizi
Parking lot got filled up, noisy, room semi clean. Its just your average cheap motel room
Soggiorno di 1 notte a febbraio 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 22 feb 2024
Dear Shanendoah,While you mentioned the parking lot at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY lacked availability, your room was semi clean and there was noise disturbance, you also highlighted our affordable rates. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better here at Red Roof. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

2/10 Terribile

Logan

Soggiorno di 1 notte a febbraio 2024
Risposta di Oshane RediResponse Specialist, il giorno 23 feb 2024
Hello Logan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are not disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Soddisfacente

Steven

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room was easy to break into and no parking
Soggiorno di 1 notte a gennaio 2024
Risposta di Chirell RediResponse Specialist, il giorno 21 feb 2024
Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with no parking and easily accessible room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

2/10 Terribile

Logan

Viaggio con famiglia e bambini piccoli
DO NOT I REPEAT DO NOT BOOK THIS PROPERTY AND ASSUME YOU HAVE A ROOM. This property overbooks and all they could offer was a sorry. No call, no email, no text earlier in the day of hey, we don't have a room for you any more. Left scrambling to find another hotel with a kid and within budget. If it's on a busy Saturday night, good luck.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chirell RediResponse Specialist, il giorno 20 feb 2024
Dear Logan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with not being notified that there was no availability. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

2/10 Terribile

alex

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’m still waiting my money back, so nasty place,
Soggiorno di 1 notte a gennaio 2024
Risposta di Xao RediResponse Specialist, il giorno 15 feb 2024
Thanks for sharing your feedback with us, Alex. The team at our Red Roof Inn Tucson Downtown – University was saddened to see that we failed to provide you with a satisfactory stay. You stated that the place was unclean, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve. In relation to being refunded, please reach out to your booking source to be best assisted.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

6/10 Soddisfacente

Brandon

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a gennaio 2024
Risposta di OnielRediresponse Specialist, il giorno 10 feb 2024
Hi Brandon,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Tucson Downtown – University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terribile

Michelle

Soggiorno di 1 notte a febbraio 2024
Risposta di Oshane RediResponse Specialist , il giorno 25 mar 2024
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terribile

William

They cancel my reservation and sent me to another motel . It was so old and dirty
Soggiorno di 1 notte a febbraio 2024
Risposta di Olivia RediResponse Specialist , il giorno 6 feb 2024
Hello William, Thank you for telling us about your stay at the Red Roof Inn Tucson Downtown – University. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding your reservation being canceled along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. To prevent this from happening again, your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 Scarso

Kenneth

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Not good.
Soggiorno di 2 notti a febbraio 2024
Risposta di OnielRediresponse Specialist, il giorno 4 feb 2024
Hi Kenneth,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson Downtown – University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Never again
Will never stay here again. We were in a downstairs room, and you can hear every single step, movement or thud from room above. Bathroom needs update, very grungy. Needs new towels. No breakfast served, only coffee. Homeless people nearby. Crappy neighborhood. Tiny parking lot. No accessible rooms. Only good things- bed was reasonably comfy, tv was nice, fridge was good size. Shower good water pressure.
Soggiorno di 4 notti a gennaio 2024
Risposta di Adraine Rediresponse Specialist, il giorno 2 feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the bathroom that needs updating, the lack of breakfast offered at our location and the other concerns you described. Please know that your feedback will be taken into consideration as it will help us improve our guest experience. I am happy to read that you found our bed to be comfortable, the fridge to be good and that you had an amazing time with our shower pressure.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your review.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Eccellente

Manuela

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Very clean place, comfy bed. Adam was very helpfull. Bathroom are a bit neglected, clean but spotty and old looking. The only complaint I have is that the outside lights at night are so bright and the curtains in the room not long enough to keep the light out, I could not sleep. But I guess the light keeps the parking lot safe. We will be back I will attach a towel on the bottom of the curtain. But great place, good location.
Soggiorno di 1 notte a gennaio 2024
Risposta di Recordo Rediresponse Specialist, il giorno 29 gen 2024
Dear Manuela,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Tucson Downtown – University. It's great to see that you were pleased with our level of cleanliness, comfortable beds, good location, and hospitable staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.I'm sorry to hear that you weren't able to get a comfortable rest due to the light entering your room from the parking lot. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Eccellente

Douglas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Chirell RediResponse Specialist, il giorno 25 gen 2024
Dear Douglas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Eccellente

Adem

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Chirell RediResponse Specialist, il giorno 25 gen 2024
Dear Adem,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 Scarso

Claudiana

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
&
Soggiorno di 1 notte a gennaio 2024
Risposta di Chirell RediResponse Specialist, il giorno 25 gen 2024
Dear Claudiana,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Buono

Patricia

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I is a good place to stay if you are looking for something simple and convenient. The room is pretty spacious and clean.
Soggiorno di 5 notti a gennaio 2024
Risposta di Kerry-Lee RediResponse Specialist, il giorno 27 gen 2024
Dear Patricia,I was elated to see your almost perfect scoring and your feedback after your recent experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am happy to read you had good stay and your room was clean and spacious. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

8/10 Buono

David

Soggiorno di 3 notti a gennaio 2024
Risposta di Xao RediResponse Specialist, il giorno 14 feb 2024
Thank you for sharing your 4/5 rating with us, David. Our staff at the Red Roof Inn Tucson Downtown – University was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

2/10 Terribile

Lauren

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible
I would not stay here again. The room had a strong smell when we walked in. The bottoms of our socks are filthy from the floors. Our room was by the housekeeping room, so all morning and afternoon we heard them speaking and wheeling things (the walls are paper thin). The area did not feel safe; there were homeless people all near the property and walking through the property; one was eating from a garbage can. The hot tub was luke warm and filled with dirt. On check out day, housekeeping starting banging at our door an hour before check out (upsetting our dog) and continued to keep coming back and knocking. Many of the other people staying there seemed sketchy… lots of noise with the paper thin walls. We stayed at several budget hotels on our trip, and this was by far our worse experience. I would recommend trying to find somewhere else.
Soggiorno di 2 notti a gennaio 2024
Risposta di Chirell RediResponse Specialist, il giorno 22 gen 2024
Dear Lauren,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/10 score. You indicated that you were unsatisfied with the odor of the room, disturbances, unclean bathtub and the other concerns you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleasant for the price.
Soggiorno di 3 notti a gennaio 2024
Risposta di Chirell RediResponse Specialist, il giorno 22 gen 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our pleasant location for the price. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

2/10 Terribile

Ramona

Soggiorno di 3 notti a gennaio 2024
Risposta di Antonio,RediResponse Specialist, il giorno 21 gen 2024
Hello Ramona, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Eccellente

James

Soggiorno di 1 notte a gennaio 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 17 gen 2024
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Eccellente

Mel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Oshane RediResponse Specialist , il giorno 12 gen 2024
Hello Mel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

4/10 Scarso

Monica, Hermosillo

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
La ubicación, a mi punto de vista queda en u punto intermedio bde la cd que permite moverse a diferentes puntos
Soggiorno di 1 notte a gennaio 2024
Risposta di Antonio,RediResponse Specialist, il giorno 11 gen 2024
Dear Monica,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that you found our property to be conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Bien
Buen lugar, limpio y cerca de malls
Soggiorno di 2 notti a dicembre 2023
Risposta di Antonio,RediResponse Specialist, il giorno 11 gen 2024
Dear Anonymous,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that you found our property to be clean and conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Eccellente

Lindsey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Economic place to stay
Quiet, Clean, Comfortable and centrally located. Amazing value
Soggiorno di 2 notti a gennaio 2024
Risposta di Antonio,RediResponse Specialist, il giorno 10 gen 2024
Dear Lindsey,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that found our property to be clean comfortable and conveniently located among other positives. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Eccellente

Randy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The newly renovated rooms were very clean
Soggiorno di 1 notte a gennaio 2024
Risposta di Antonio,RediResponse Specialist, il giorno 10 gen 2024
Dear Randy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that found our property to be clean and well renovated. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Buono

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 3 gen 2024
Hello Michael,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Eccellente

eva

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean room. The best hotel stay . Well worth paying for.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

JUAN

Soggiorno di 1 notte a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 1 gen 2024
Hello Juan,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Eccellente

Winston

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was good
Soggiorno di 1 notte a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 21 dic 2023
Hello Winston,Thank you for your 5/5 score of our Red Roof Inn. We are pleased to have provided you with a good stay. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Buono

Therese-Marie, Phoenix

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was okay. Nothing awful, nothing great.
Soggiorno di 1 notte a dicembre 2023
Risposta di OnielRediresponse Specialist, il giorno 4 feb 2024
Hi Therese,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson Downtown – University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Eccellente

Mahlon

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Comfortable and Clean
Large, clean room with a comfortable bed and decent TV. Ample parking. Check In and Check Out were handled promptly and professionally, but don't expect any smiles.
Soggiorno di 5 notti a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 13 dic 2023
Hello Mahlon,Your review and 5/5 scoring of our Red Roof Inn is much appreciated. We're happy to know that your rooms sizing, the comfortability of the bed, the TV and the ample parking, among other commendations, were the highlights of your stay. As we strive to provide satisfactory stays for our guests here at Red Roof Inn Tucson Downtown – University, we are happy to see your feedback reflected just that.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist , il giorno 11 dic 2023
Hello Valued Guest,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management