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Recensioni per Papaya Playa Project

4 out of 5
Papaya Playa Project
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 166 su 310 recensioni" "
Valutazione di 8 - Buono. 55 su 310 recensioni" "
Valutazione di 6 - Soddisfacente. 29 su 310 recensioni" "
Valutazione di 4 - Scarso. 27 su 310 recensioni" "
Valutazione di 2 - Terribile. 33 su 310 recensioni" "

8,4/10

Pulizia

8,2/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

fereshteh

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not clean at all. Not the place u feel comfortable at all
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

alain

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024

2/10 Terribile

Vanessa, Blue island

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Mar Y Sol, Cupertino

Viaggio di coppia
Mi è piaciuto: Pulizia
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Roberta

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would definitely stay again
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Shammi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great for couples and the staff are nice.
Soggiorno di 4 notti a febbraio 2024

8/10 Buono

Miranda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Soggiorno di 6 notti a febbraio 2024

2/10 Terribile

Christopher

Viaggio di gruppo
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Soggiorno di 3 notti a febbraio 2024

2/10 Terribile

Shelley

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Soggiorno di 7 notti a febbraio 2024

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Morgan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Magical
Soggiorno di 9 notti a settembre 2023
Risposta di Guest Experience Team, il giorno 25 set 2023
Thank you, Morgan, for your magical review of the Papaya Playa Project. We look forward to welcoming you back for another memorable stay.

4/10 Scarso

Felix

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Guest Experience Team, il giorno 14 set 2023
Dear Felix, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Eccellente

Elad

Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

susan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good for nature people lovers .
Soggiorno di 4 notti ad agosto 2023
Risposta di Papaya Playa Project, il giorno 14 set 2023
Thank you, Susan, for your review of the Papaya Playa Project. We're glad to hear that it's a good choice for nature lovers. We appreciate your kind feedback.

6/10 Soddisfacente

Robert

Soggiorno di 3 notti a luglio 2023
Risposta di Papaya Playa Project, il giorno 14 set 2023
Dear Robert, thank you for choosing Papaya Playa Project and for taking the time to rate your recent stay. I would like to take this opportunity to apologize for creating the wrong impression of our service. Once again thank you for your time, and hopefully, when you come back to Tulum you will give us the opportunity to change and exceed your expectations.

10/10 Eccellente

arnaud

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Call Center PPP, il giorno 25 lug 2023
Dear ArnaudWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Eccellente

Danielle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
PPP
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
Soggiorno di 1 notte a luglio 2023
Risposta di Call Center PPP, il giorno 25 lug 2023
Dear DanielleThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

4/10 Scarso

Mark

Viaggio di coppia
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
Soggiorno di 3 notti a luglio 2023
Risposta di Call Center PPP, il giorno 8 lug 2023
Dear MarkThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Eccellente

MARISLEIDYS

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
Soggiorno di 4 notti a giugno 2023
Risposta di Call Center PPP, il giorno 17 giu 2023
Dear MARISLEIDYSA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again.

2/10 Terribile

George

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
Risposta di Call Center PPP, il giorno 17 giu 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Eccellente

Karolina

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelente! 20/10
Soggiorno di 1 notte a giugno 2023
Risposta di Call Center PPP, il giorno 12 giu 2023
Dear KarolinaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

2/10 Terribile

George

They checked me into a lower category room, not what I paid for, no running water on the room
Soggiorno di 7 notti a maggio 2023
Risposta di Call Center PPP, il giorno 8 giu 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 Terribile

zainab

Non mi è piaciuto: Pulizia
Soggiorno di 5 notti a maggio 2023
Risposta di Call Center PPP, il giorno 2 giu 2023
Dear zainabThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

8/10 Buono

Sergey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel with private beach club, total property size is huge. The restaurants in the hotel are extremely overpriced.
Soggiorno di 3 notti a maggio 2023
Risposta di Call Center PPP, il giorno 20 mag 2023
Dear SergeyThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Eccellente

thabata

Soggiorno di 4 notti a maggio 2023
Risposta di Call Center PPP, il giorno 29 mag 2023
Dear thabataWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

6/10 Soddisfacente

Ahmad

Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti ad aprile 2023
Risposta di Call Center PPP, il giorno 29 mag 2023
Dear AhmadWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Eccellente

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful
Soggiorno di 1 notte a maggio 2023
Risposta di Call Center PPP, il giorno 4 mag 2023
Dear …We are so glad to receive your warm review. Thank you for choosing us to disconnect from the rush of daily life! Traveling solo is always a fantastic adventure, an opportunity to recharge, clear the mind and work on life's essential relationship with one-self.My team and I are pleased you allowed us to take care of you and make you feel at home. Now you will have a lovely experience to remember while you come back to visit us, which hopefully will be soon. Please let me know whenever you plan to return to our paradise. I will be happy to personally welcome you and make sure your stay is memorable once again.

6/10 Soddisfacente

Paige

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
Risposta di Call Center PPP, il giorno 1 mag 2023
Dear PaigeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Eccellente

Melissa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad aprile 2023
Risposta di Call Center PPP, il giorno 25 apr 2023
Dear MelissaThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Eccellente

Lydia, Brooklyn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel .
Soggiorno di 2 notti ad aprile 2023
Risposta di Call Center PPP, il giorno 16 apr 2023
Dear Lydia:Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Eccellente

Abel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again
Soggiorno di 3 notti a marzo 2023
Risposta di Esteban L, il giorno 4 apr 2023
Dear AbelA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again

10/10 Eccellente

Jeff

Soggiorno di 3 notti a marzo 2023
Risposta di Call Center PPP, il giorno 31 mar 2023
Dear JeffMy team and I would like to thank you for sharing your kind review. It is a pleasure to know you had a great time during your stay with us. Hope to have you back soon!

10/10 Eccellente

gali

Soggiorno di 3 notti a marzo 2023
Risposta di Esteban L, il giorno 19 apr 2023
Dear galiWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating

10/10 Eccellente

NAVID

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Diego B, il giorno 22 mar 2023
Estimado DavidMuchas gracias por tu review, nos complace saber que todo fue perfecto durante tu estancia, esperamos tenerte pronto de vuelta.

6/10 Soddisfacente

Adriano

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Amazing hotel But is overcharge" too much money for everything ....
Soggiorno di 3 notti a marzo 2023
Risposta di Diego B, il giorno 5 mar 2023
Dear AdrianoThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. . You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 Terribile

Karena

Soggiorno di 2 notti a marzo 2023
Risposta di Call Center PPP, il giorno 27 mar 2023
Dear KarenaThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Eccellente

Shakeia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Call Center PPP, il giorno 18 mar 2023
Dear ShakeiaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Eccellente

Viral

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Risposta di Sales Manager, il giorno 17 feb 2023
Viral, Many thanks for taking the time and sending your coments. Your opinion is really important in Papaya Playa Project.We hope to see you soon in this beautiful Caribe

8/10 Buono

Patrick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Risposta di Guest Experience Team., il giorno 2 feb 2023
Dear Patrick. Thank you so much for taking the time to write us your review, we work very hard to give you the best experience. I would love to apologize for the noise that you may have in your room during your stay, I invite you to visit us during December! Its a perfect and very quiet season to enoy out beautiful property!

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2023
Risposta di Diego B, il giorno 6 mar 2023
Dear danielThank you for the review! My team and I are delighted you had a fantastic time staying at Papaya Playa Project, enjoying our beautiful paradise and the warm service we love to provide, creating a connection from our soul to yours.

8/10 Buono

Yehor

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Amazing eco hotel!
Risposta di Guest Experience Team., il giorno 19 gen 2023
Dear Yehor.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 Eccellente

ERENDIRA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
EL LUGAR ES COMODO, EXCELENTE WIFI EN LA HABITACION, MUY BUENA COMIDA, HAY ESTACIONAMIENTO, PERO LO MEJOR, ES EL STAFF; TODOS ESTÁN ATENTOS HASTA A LAS MÍNIMAS NECESIDADES Y LAS ATIENDEN PRONTO. MUERO POR REGRESAR EN LA SIGUIENTE VISITA A TULUM
Risposta di Guest Experience Team., il giorno 12 gen 2023
Querido Erendira.Gracias por sus cálidos comentarios. Mi equipo y yo creemos que la hospitalidad es un camino para conectar el alma y estamos muy emocionados de superar sus expectativas y hacer que su estadía sea memorable.En Papaya Playa Project, nuestro objetivo es brindar experiencias únicas a nuestros huéspedes, y recibir reseñas como la suya nos hace sentir muy orgullosos del trabajo continuo que hacemos para crear esta magia.Nuestro proyecto está en constante evolución y vienen cosas nuevas y emocionantes, espero que puedas volver pronto. ¡Será un placer atenderte!

8/10 Buono

Sherry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall good experience
Risposta di Guest Experience Team., il giorno 12 gen 2023
Dear Sherry.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

8/10 Buono

hongjun

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful place full of nature. Nice people. Expensive.
Risposta di Guest Experience Team, il giorno 12 gen 2023
Dear Hongjun.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 Eccellente

Svetlana Adrielle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First of all, even before arriving, Papaya Playa Project has already contacted me through my email and whatsapp to give me more details about their resort and also other excursions my husband and I might be interested in. We arrived past 8PM and everyone were just helpful and very friendly from the get go. Veronica toured us around the property and lend us an umbrella since it was raining that night. She was very nice and explained all the small details about our hotel room. Our room was prepared with petals and a fruit platter since it is our honeymoon. It was a very thoughtful touch. :) Our place was the Casita with rooftop pool and it was amazing! The view from the room is like a jungle with beautiful plants, and from the rooftop, we can see both the jungle and the sea. It was a spectacular view. The access to the beach is very easy . The beach here is immaculate in cleanliness and no seaweed since people clean it every morning. There are a lot of cabanas and they prepare it for you with a blanket and towels. The infinity pool by the bar was our favorite hang out place. The food were gorgeous to look at and delicious especially if you order something more familiar to your tastebuds I guess :)) Overall, our stay here was wonderful and next time we come back to Tulum. We’ll ditch staying in an AirBnB and just stay here for the whole time. :)
Soggiorno di 2 notti a novembre 2022

10/10 Eccellente

AJ, Los Angeles

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Get a villa, it's worth the extra cost.
Soggiorno di 4 notti a novembre 2022
Risposta di Carolina P., il giorno 14 nov 2022
Dear AJ, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Eccellente

Ian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everyone was so nice
Risposta di Carolina P., il giorno 9 nov 2022
Dear Ian, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Eccellente

Joseph, Dublin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2021

10/10 Eccellente

Brayan Antonio Rodriguez

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente servicio. Desde la llegada, la asistencia a dudas y cualquier necesidad y la salida. En fin todo es una grandiosa experiencia. No dudaría en regresar. Gracias a todos por su hospitalidad y ganas de servir!!
Soggiorno di 1 notte a settembre 2022
Risposta di Carolina P., il giorno 30 set 2022
Estimado Brayan Antonio, ¡Muchas gracias por su reseña! Estamos encantados de recibir comentarios como el suyo que confirman que nuestros huéspedes tuvieron una experiencia maravillosa al alojarse con nosotros. ¡Esperamos que vuelva pronto! Nuestro proyecto en constante evolución, siempre tiene algo nuevo que ofrecer. Estaremos encantados de recibirle de nuevo, para que disfrute de más tiempo en nuestro pedazo de paraíso.

6/10 Soddisfacente

Talma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel is beautiful - the hotel management were really nice but most of the servers were not so pleasant to deal with it. I stayed for 3 nights and paid over $3000 for room with a private pool. it was nice but the door to get to pool was really old and hard to open and there was no Iron or bathrobe or even a mirror in the bathroom so getting ready was time consuming. I didn’t have hot water for most of my showers and the toilet seat was too small. The place was beautiful but sadly I can’t say it was worth more the amount of money I paid.
Soggiorno di 3 notti a settembre 2022
Risposta di Carolina P., il giorno 15 set 2022
Dear Talma, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to apologize for creating for you the wrong impression of our service. You can be assured that we are revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your feedback, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.