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Recensioni per The Oyster Box

5 out of 5
The Oyster Box
2 Lighthouse Road, Umhlanga, KwaZulu-Natal

Recensioni

9,6

Eccezionale

Valutazione di 10 - Eccellente. 233 su 271 recensioni" "
Valutazione di 8 - Buono. 26 su 271 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 271 recensioni" "
Valutazione di 4 - Scarso. 6 su 271 recensioni" "
Valutazione di 2 - Terribile. 1 su 271 recensioni" "

9,8/10

Pulizia

9,8/10

Personale e servizio

9,6/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Orietta, Milan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Charme Coloniale. Eccezionale.
The experience was overwhelming! A truly Luxury treatment. Pampered by very gentle and professional people. - Let me suggest one very small detail: at buffet breakfast not every people like to take fruits or yougurt on a table where the “smell” of cheese or meet can be so strong.. vegan people like me can feel some disturbing reaction. + Exclusive and Great facility: a Private Cinema running several international movie every day...
Soggiorno di 2 notti ad aprile 2018
Risposta di Sereesha, il giorno 22 apr 2018
Dear Ms. Pelizzari, Thank you kindly for your feedback. I am glad to know that you enjoyed your stay and your treatment at our Spa. I have passed your comment over to the Food and Beverage department and they will look into it. We look forward to welcoming You back in the near future. Have a wonderful day

10/10 Eccellente

mark, taplow

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Fabrizio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved absoultey everything about this magnificent property. We look forward to our next stay.
Soggiorno di 4 notti a febbraio 2024
Risposta di NICOLE JACOBSZ, il giorno 26 feb 2024
Dear Sir, Thank you so much for your review. We look forward to welcoming you back.Kind regards,NICOLE JACOBSZGuest Relations Manager

10/10 Eccellente

Olivier

Soggiorno di 4 notti a gennaio 2024
Risposta di Justin (Guest Relations), il giorno 20 gen 2024
Dear OlivierThank you for taking the time to rate us.We look forward to welcoming you back!

8/10 Buono

Adrian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Complim
Its was good however the fruit that was placed in the room was not checked.
Soggiorno di 1 notte a novembre 2023
Risposta di Justin (Guest Relations), il giorno 13 nov 2023
Dear AdrianIt was a pleasure having you back at The Oyster Box. Thank you for taking the time to rate and review us.We are saddened to hear that the fruit that was sent to your room for arrival was not to the standard that you have become accustomed to. We highly appreciate you reporting this to us and have addressed this with staff concerned. We look forward to welcoming you back, hopefully in the not too distant future, sir. Warm Regards,Justin (Director of Guest Relations)

10/10 Eccellente

gamenio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Justin, il giorno 13 ott 2023
Dear gamenioThank your for taking the time to rate us.We look forward to welcoming you back soon.

10/10 Eccellente

julie

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Oyster Box is unique and exceptional in every way. It's like stepping back in time but with first rate modern service and attention to detail. The staff are all really lovely, nothing is too much trouble and its the best hotel I have stayed in.
Soggiorno di 6 notti a settembre 2023
Risposta di Sereesha Rohith, il giorno 11 ott 2023
Dear Julie,Thank you so much for your wonderful review, we are thrilled to know that you had a lovely stay and we look forward to welcoming you back in the near future. Have a wonderful dayKind Regards

10/10 Eccellente

Nicholas, Fareham

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Yet another fabulous stay at the Oyster Box, such a wonderful place to stay and relax with ultra friendly and efficient staff. We especially look forward to the buffet breakfast, a great way to start the day, sat on the terrace looking out in to the Indian Ocean and spotting the passing whales and dolphins, such a treat. A special mention and thanks must go to Wesley and Clive along with their teams for looking after us as usual, can’t wait for next year.
Soggiorno di 7 notti a settembre 2023
Risposta di Nicole , il giorno 14 set 2023
Dear Guest,Thank you for taking the time to post your review following your stay with us at The Oyster Box.We are thrilled to hear how you thoroughly enjoyed yourself and look forward to welcoming you back next year.

10/10 Eccellente

Noluthando

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Oysterbox never disappoints 🏆
Soggiorno di 1 notte a settembre 2023
Risposta di Justin (Guest Relations), il giorno 11 set 2023
Dear NoluthandoThank you for taking the time to rate us and give us feedback. We highly appreciate it!We look forward to welcoming you back, hopefully in the not too distant future.

10/10 Eccellente

Pedro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay here !! One of the best hotels in SA!
This has to be one of the best hotels in South Africa. From service to offerings, to quality of offering, attention, cleanliness. Honestly i can not say one bad word about this hotel. If you can, definitely stay here!!! It is a beautiful stunning hotel! Regards,
Soggiorno di 6 notti ad agosto 2023
Risposta di Justin (Guest Relations), il giorno 6 set 2023
Dear PedroThank you for taking the time to give us feedback. We are deeply grateful and thrilled that you enjoyed the service and the facilities and that you had a great stay with us.We look forward to welcoming you back, hopefully not in the too distant future.

10/10 Eccellente

Julie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Justin, il giorno 22 lug 2023
Dear JulieThank you for taking the time to rate us! We look forward to welcoming you back - hopefully in the not too distant future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolutely amazing! Great service and stunning hotel
Soggiorno di 1 notte a luglio 2023
Risposta di Sereesha Rohith, il giorno 12 lug 2023
Dear Anonymous,Thank you so much for your wonderful comments and excellent rating. We hope to welcome you back to The Oyster Box in the near future.Kind Regards

10/10 Eccellente

Stuart, Winter Haven

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the best hotels I have ever stayed in.
Risposta di Nix, il giorno 30 mag 2023
Thank you for your feedback, we are happy you enjoyed your stay and look forward to you next visit.

10/10 Eccellente

Shirley

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The Oyster Box is one of my favourite hotels. The decor is beautiful and the ambiance warm and welcoming. The staff are attentive, helpful and pleasant giving excellent service. As usual the meals we had in the restaurants were delicious. All round another wonderful stay.
Soggiorno di 5 notti a maggio 2023
Risposta di Justin (Guest Relations), il giorno 12 mag 2023
Dear ShirleyThank you for taking the time to write a review. We are happy to hear you enjoyed the food and that our staff took good care of you. We look forward to welcoming you back!

10/10 Eccellente

Ferial

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a short stay both times, so we were unable to use the amenities, however we still had an absolutely amazing stay. Staff and service were exceptional, they were very friendly and always ready to assist, and go over and above. The rooms are beautiful, very comfortable and cater to all needs and they made a special surprise for us when we got to the room for our anniversary celebration. We had a sea-facing room which was absolutely stunning to wake up to the sound of the waves and go to sleep to the same. Food was delicious, and the oyster and sparkling wine breakfast buffet was absolutely delicious and catered to every taste. Definitely worth staying there. We would love to go back!
Soggiorno di 1 notte a maggio 2023
Risposta di Justin (Guest Relations), il giorno 11 mag 2023
Dear FerialThank you so much for taking the time to give us feedback and to rate us. We are thrilled that you enjoyed your anniversary surprise on this return stay.We look forward to welcoming you back - hopefully in the not too distant future!

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is one of the finest hotels we have ever stayed. I couldn't recommend more. Room/view was fabulous. Food exceptional and the staff superb.
Soggiorno di 2 notti ad aprile 2023
Risposta di Sereesha Rohith, il giorno 25 apr 2023
Dear David,Thank you so much for your wonderful review.I am thrilled to hear that you have enjoyed your time with us. We look forward to welcoming you back in the near future.Kind Regards

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The Oyster Box Short Break
Excellent hotel and fantastic service
Soggiorno di 3 notti a febbraio 2023
Risposta di Sereesha Rohith, il giorno 6 mar 2023
Dear Anonymous,Thank you so much for your wonderful comments. We look forward to welcoming you back in the near future. Kind Regards

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2023
Risposta di Sereesha Rohith, il giorno 22 feb 2023
Dear Anonymous,Thank you so much for your incredible rating, we look forward to welcoming you back in the near future.Have a wonderful day.Kind Regards

10/10 Eccellente

Raymond

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One of the best hotels we have ever stayed in.
Soggiorno di 2 notti a febbraio 2023
Risposta di Justin (Guest Relations), il giorno 8 feb 2023
Dear RaymondThank you for taking the time to rate us. We appreciate your feedback and look forward to welcoming you back!

10/10 Eccellente

Manon

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is idyllic, and the staff is very friendly. The location on the beach with a view of the light house is amazing. Just a great place to stay!
Soggiorno di 2 notti a gennaio 2023
Risposta di Bella, il giorno 23 gen 2023
Thank you so much for your review.We are glad you enjoyed your stay and hope to see you back soon.

10/10 Eccellente

JUSTIN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
What a delight !
Amazing. The staff are charming and professional ! Breakfast is a feast And the hotel is stunning
Soggiorno di 4 notti a dicembre 2022
Risposta di Bella, il giorno 17 dic 2022
Thank you so much for your feedback.We hope to see you back soon.

10/10 Eccellente

Sibusiso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tranquilizing and relaxing with such elegance.
It was an amazing experience, a treatment of royalty.
Soggiorno di 2 notti a dicembre 2022
Risposta di Bella, il giorno 16 dic 2022
Thank you so much for your feedback.We hope to see you back soon.

10/10 Eccellente

Adam

Soggiorno di 1 notte a dicembre 2022
Risposta di Sereesha Rohith, il giorno 12 dic 2022
Dear Adam,Thank you so much for taking the time to rate your stay with us. We look forward to welcoming you back in the near future.Kind Regards

10/10 Eccellente

Shivani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di Bella, il giorno 8 dic 2022
Dear ShivaniThank you for taking the time to review us.We wish you a fantastic festive season and hope to see you back soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Paying attention to detail, customer service at i!
This truly was a 5 star experience!! My daughter literally didn’t want to leave, she called it home away from home. That’s how well they treated us. The service is amazing everyone takes you seriously as a guest. They seem to get it right all the time it wasn’t our first stay but they still managed to dazzle us with their hospitality. From the checking in, to the room, the food etc .
Soggiorno di 5 notti ad agosto 2022
Risposta di Sereesha Rohith, il giorno 2 set 2022
Dear Anonymous,Thank you so much for your wonderful comments about your stay. I am thrilled to hear how happy your daughter was. I hope to welcome you back again in the very near future.Have an amazing day! Kind Regards

10/10 Eccellente

Tabitha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was one of the most beautiful spots outside the Durban area. Love, love, love this hotel! Tabitha
Soggiorno di 1 notte ad agosto 2022
Risposta di Justin, il giorno 30 ago 2022
Dear TabithaThank you for taking the time to review us. We appreciate the lovely feedback!We look forward to welcoming you back soon!

10/10 Eccellente

Mary Ellen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We thoroughly enjoyed our experience at The Oyster Box. It felt “old world” yet modern. The outdoor patio, main dining room and rooftop bar were really enjoyable. The staff is extremely welcoming. Food is quite good and it’s at a beautiful location, overlooking the ocean. The staff were wonderful.
Soggiorno di 2 notti ad agosto 2022
Risposta di Justin, il giorno 24 ago 2022
Dear GuestThank you for taking the time to write a review. We appreciate your wonderful comments with regards to the staff and look forward to your return - hopefully in the not too distant future.

10/10 Eccellente

Shirley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel, having stayed before and having appreciated the outstanding service and staff, I did feel the service in the Terrace had slipped somewhat.
Soggiorno di 3 notti ad agosto 2022
Risposta di Sereesha Rohith, il giorno 23 ago 2022
Dear Shirley,Thank you so much for your review.Would you kindly provide me with more feedback with regards to the service you received in The Ocean Terrace during your stay.You are also most welcome to email me directly at butler1@oysterbox.co.za.I look forward to your response. Have a lovely day further.Kind RegardsGuest Relations Manager

10/10 Eccellente

Jeremy

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a luglio 2022
Risposta di Sereesha Rohith, il giorno 16 lug 2022
Dear Jeremy, Thank you so much for your incredible rating of your stay. We look forward to welcoming you again in the near future. Kind Regards

10/10 Eccellente

Nicholas, Fareham

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Oyster box is a fabulous place to stay, very luxurious with outstanding staff. This was our third stay here and are looking forward to our next visit. The buffet breakfast on the terrace is superb and sets you up for the whole day, Oysters, curry and champagne, what’s not to like!!! A long leisurely breakfast has to followed by a walk along the vey clean and safe promenade, what a fabulous stay.
Soggiorno di 7 notti a giugno 2022
Risposta di Justin, il giorno 4 lug 2022
Dear Nicholas Thank you for taking the time to write us a review. We are overjoyed by your experience with us an look forward to welcoming you back, hopefully in the not too distant future!

10/10 Eccellente

Sandile

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2022
Risposta di Sereesha Rohith, il giorno 6 giu 2022
Dear Sandile, Thank you so much for your rating of your stay at The Oyster Box. We look forward to welcoming you back in the near future. Kind Regards

10/10 Eccellente

Isaac, Tel Aviv

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Before our arrival we received a questionnaire from the hotel asking us what our preferences were in several areas. We were met at the airport by a friendly chauffeur who drove us to the hotel and offered us bottles of water of our choosing. On arrival at the hotel we were welcomed by a welcoming party. Of particular note was the adherence to Covid-19 precautions with every item touched being wiped clean. As we were returning to the hotel after 53 years, having spent our honeymoon at the hotel in 1969, we were granted an upgrade to a beautiful sea and lighthouse facing room. Soon after our settling into our room we were presented with a bottle of champagne and of water as well as plates of cakes . We stayed at the hotel for 5 nights, ate at the bar restaurant on 2 occasions and enjoyed the wonderful and varied breakfasts. All in all we rate the Oyster Box as one of the very best hotels we have every stayed at. Very highly recommended.
Soggiorno di 5 notti a maggio 2022
Risposta di Sereesha Rohith, il giorno 13 giu 2022
Dear Issac, Thank you so much for your wonderful review, I am thrilled that you had a wonderful stay with us. My team and I hope to welcome you back again very soon. Have a magnificent day. Kind Regards

10/10 Eccellente

Meg

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Unbelievably perfect! Loved the staff and beauty of this exquisite hotel.
Soggiorno di 2 notti a maggio 2022
Risposta di Justin, il giorno 17 mag 2022
Dear valued guest Thank you for taking the time to rate us and give us feedback.

10/10 Eccellente

Jeanette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved every minute of our stay…
Soggiorno di 3 notti ad aprile 2022
Risposta di Justin, il giorno 10 mag 2022
Dear guest Thank you for taking the time to rate us and for the great feedback. We look forward to welcoming you back in the future.

10/10 Eccellente

Timothy, DOLLAR

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Outstanding hotel with wonderful staff.
Soggiorno di 2 notti ad aprile 2022
Risposta di Justin, il giorno 16 apr 2022
Dear sir Thank you for the lovely feedback. We look forward to welcoming you back soon!

10/10 Eccellente

Marius

Soggiorno di 2 notti a marzo 2022
Risposta di Sereesha Rohith, il giorno 6 apr 2022
Dear Marius, Thank you so much for your rating, we hope to welcome you back in the near future. Have a wonderful day further. Kind Regards

10/10 Eccellente

Wihan

Soggiorno di 3 notti a marzo 2022
Risposta di Sereesha Rohith, il giorno 30 mar 2022
Dear Wihan, Thank you so much for your rating of your stay at The Oyster Box Hotel. We look forward to welcoming you back in the near future. Kind Regards

10/10 Eccellente

ARVIND

Soggiorno di 1 notte a marzo 2022
Risposta di Sereesha Rohith, il giorno 19 mar 2022
Dear Arvind, Thank you so much for your wonderful rating. We look forward to welcoming you back in the near future. Kind Regards

10/10 Eccellente

Morongwa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2022
Risposta di Sereesha Rohith, il giorno 10 mar 2022
Dear Valued Guest, Thank you s much for your rating of our hotel. We look forward to welcoming you back in the near future. Kind Regards

10/10 Eccellente

Wiseman

Soggiorno di 1 notte ad agosto 2021
Risposta di Justin, il giorno 17 set 2021
Dear Guest Thank you for taking the time to rate us! We look forward to welcoming you back. Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing
Amazing Stay Made our stay special
Soggiorno di 1 notte a maggio 2021
Risposta di Justin , il giorno 6 giu 2021
Dear Anonymous Thank you for taking the time to write a review and rate us. We look forward to welcoming you back! Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Eccellente

Joanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Exceptional experience at the Oyster Box
Outstanding hotel that goes above and beyond to curate the most exceptional experience for their guests. Sublime location on South Africa’s eastern coastline with unparalleled vista and service to please the most discerning traveller.
Pool side
Sunrise
Entrance
Beach
Soggiorno di 1 notte ad aprile 2021
Risposta di Justin , il giorno 14 apr 2021
Dear Valued Guest It was an absolute pleasure hosting you at The Oyster Box. Thank you for taking the time to rate us and leave such a lovely review. We look forward to welcoming you back, hopefully not in the too distant future. Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Eccellente

jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a marzo 2021
Risposta di Justin, il giorno 27 mar 2021
Dear sir Thank you for taking the time to rate us. We look forward to welcoming you back!

10/10 Eccellente

Juan-Ettienne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Oysters Box stay
Amazing stay, never felt so at home in a hotel.
Soggiorno di 1 notte a ottobre 2020
Risposta di Sereesha Rohith, il giorno 2 nov 2020
Dear Juan-Ettienne, Thank you so much for your review. I am thrilled that you had an amazing stay and felt so at home. we look forward to welcoming you back in the near future. Kind Regards

10/10 Eccellente

Thabiso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing hotel
This was a great experience with excellent service. The room was very comfortable and staff were really friendly and accommodating.
Soggiorno di 1 notte a ottobre 2020
Risposta di Tiffany Gore, il giorno 26 ott 2020
Dear Guest Thank you for taking the time to rate us. We are thrilled that you had such an enjoyable experience with us. We look forward to welcoming you back, hopefully in the not to distant future! Warm Regards

4/10 Scarso

Danie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We stayed for one night as a romantic getaway. The room was small with a sea view and little verandah but nothing special for the 350usd a night price tag. The breakfast was under par for a 5 star hotel, and the service was also not great. The hotel itself is beautiful and the location is great, but at this price tag not to be recommended.
Soggiorno di 1 notte a settembre 2020
Risposta di Angela Venniker, il giorno 5 ott 2020
Dear Danie, Thank you for staying with us, we truly appreciate you choosing The Oyster Box. I would like to take this opportunity to convey my heartfelt apologies for the service you experienced. I can assure you we are trying everything in our power to provide all we could before and sadly have had to limit various things due to government regulations and the circumstances surrounding Covid-19. We do have various rooms to book in the hotel including suites that provide more space than the room you booked. I would however like to kindly request for you to consider staying with us again so that we may have the chance to make this up to you. While I realize it will not take away the experiences of your last stay, I would like to extend a complimentary night’s stay in one of our beautiful suites as part of your next booking as a small token of our apologies, as we would sincerely appreciate the opportunity to regain your faith in our service delivery. I hope to hear from you and please accept our heartfelt apologies once again. Warm Regards, Angela Venniker Revenue & Reservations Manager

4/10 Scarso

Jaco

Non mi è piaciuto: Personale e servizio
Overrated
I have stayed a lot of times in the Beverly Hills hotel across the road and it was always a dream to stay in the Oyster Box. After n tiresome trip with Covid 19 regulations we arrived at the hotel hungry and I wanted a salad. We could only order from current menu being send from one restaurant to another (16:00 in afternoon). Well I had to settle for a scone and tea. As a gold member on hotels.com no one offered us any of the extras that was promised. No free bottle of wine, we could not have a late check out and also no R95 credit on food as promised. The only good thing was we had to check out at 11 and we had high tea from 12 to 4 as our flight was at 18:00. This was a very disappointing experience, I will definitely not be back at the Oysterbox soon.
Soggiorno di 2 notti ad agosto 2020
Risposta di Sereesha Rohith, il giorno 2 set 2020
Dear Mr. Jaco, Thank you so much for your feedback. We would like to profusely apologize for the negative experience that you had with us during your stay. We take feedback like this very seriously and ensure that the proper measures are taken to avoid incidents like this from happening again in future. kindly note that you will be receiving an email from our Acting General Manager, Tyler Liebenberg. Kind Regards

8/10 Buono

Junaid

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2020
Risposta di Justin, il giorno 12 ago 2020
Dear valued guest Thank you for taking the time to rate us. We look forward to welcoming you back in the future!

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Die Zimmer sind etwas klein geraten,balkon türe sind nicht so funtion tüchtig.
Soggiorno di 6 notti a febbraio 2020
Risposta di Sereesha, il giorno 10 mar 2020
Lieber Gast, Vielen Dank für Ihre Bewertung. Wir bieten andere Catergory-Zimmer an, die viel größer sind, zum Beispiel unsere Sea Facing Suite sowie unsere Garden Villa. Bitte teilen Sie uns bei erneuter Buchung mit, dass einer unserer Mitarbeiter Sie entsprechend unterstützt. Mit freundlichen Grüßen

10/10 Eccellente

Janine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2020
Risposta di Justin, il giorno 2 mar 2020
Dear Guest Thank you for taking the time to rate us. We look forward to welcoming you back, hopefully in the not to distant future! Warm Regards, Justin P . Botha Director of Guest Relations