Dear Luca,Thank you for your review and feedback. I do understand that your stay may have not lived up to your expectations.I am very sorry to hear that your wife did not feel well on two days of your stay at the resort. During the same period that your stayed with us at the resort, there were around 160 other guests dinning in the same buffet restaurants as you did and we never received any other feedback from other in house guests.Here at Nova, we take our guest experiences and health and safety very seriously and maintain the standards according to the health and safety guideline provided by Authorities.Once again, thank you for taking the time to write a review!Kind regards,Abdulla AboobakuruGeneral Manager – Nova Maldives

Dear Daniele,Thanks for the awesome rating!We are glad you enjoyed your stay with us!We do hope to see you again at your favorite island Nova Maldives!Kind regards,Abdulla AboobakuruGeneral Manager - Nova Maldives

Hello Silvia,Thank you for the wonderful feedback and for taking the time to write a review.We are glad that you loved your soulful retreat at Nova Maldives. Our soulmates on the island are constantly working hard to make your dream vacation come true, and to hear that you enjoyed immensely is music to our ears. I cannot wait to share your feedback with our Soulmates.We all have at least one soul place in the world, and Nova is yours. Now that you have been part of the Nova family, we look forward to welcoming you back to your heavenly home. Until then, may the joy be with you. Wishing you and your family a Merry Christmas and a Happy New Year.Kind regards,Daniel FarraResort Manager– Nova Maldives

Dear Graciela,It fills us with great joy to read about your positive experience at Nova Maldives. Your kind words have truly brightened our day.It is heartwarming to know that Chef Ali's efforts to cater to your dietary preferences were well received. Our soulmates are dedicated to ensuring that each guest feels valued and cared for, and it is wonderful to hear that you enjoyed the bespoke meals, particularly the desserts, created with your gluten allergy in mind.Furthermore, we're delighted that you noticed the pleasure our soulmates takes in their work. Their joy is a reflection of our belief that every guest deserves an unforgettable experience. It is rewarding to hear that their endeavor to upgrade your accommodation as a solo traveler added to the charm of your stay.Your feedback is a testament to our team's commitment to providing the highest standard of service in pristine conditions. We believe that every guest is unique, and we strive to make each stay at Nova Maldives a truly personalized experience.Once again, thank you for sharing your experience. We look forward to the pleasure of welcoming you back on your next visit.Kind regards,Abdulla AboobakuruGeneral Manager – Nova Maldives

Dear Laurent,Thanks for the awesome rating!We are glad you enjoyed your stay with us!We do hope to see you again at your favorite island Nova Maldives!Kind regards,Abdulla AboobakuruGeneral Manager - Nova Maldives

Hi Haesuk,Thanks for the awesome rating!We are glad you enjoyed your stay with us!We do hope to see you again at your favorite island Nova Maldives!Regards,Daniel FarraResort Manager- Nova Maldives

親愛なるツトム様ノヴァ モルディブでのご経験を共有していただき、ありがとうございます。水上ヴィラでのご滞在をお楽しみいただけたと伺い、大変嬉しく思います。また、客室の清潔さとソウルメイトのフレンドリーさについてのお褒めの言葉に感謝いたします。オールインクルーシブのビュッフェには十分な選択肢がないと感じられたことは承知しておりますが、私たちはお客様の特定の食事のニーズを満たすために、さまざまな料理を提供するよう努めています。ご滞在中は平均して美味しいお料理をご提供できたことを嬉しく思います。また、カクテルをお勧めいただきありがとうございます。部屋にスリッパやパジャマがなかったのは申し訳ありませんが、ノバではHUB番号に電話してリクエストに応じてスリッパを提供しています。パジャマについては、残念ながら提供していませんので、チェックイン時に情報を共有したと思います。私たちのチームを代表して、ご滞在中にお湯が利用できなかったことを残念に思います。また、海で時間を過ごした後でこれがどれほど不便であるかを理解しています。問題を調査するのでご安心ください。ノヴァ モルディブでは、帰国旅行やその他のアクティビティに関する情報をタイムリーに提供することで、お客様がリラックスしながらも贅沢な休暇をお楽しみいただけるよう努めています。ご滞在中にこのようなことがなかった場合は申し訳ございませんが、今後このようなことがないよう努めてまいります。この度は、レビューをお寄せいただきまして誠にありがとうございます。敬具、ダニエル・ファラリゾートマネージャー - ノヴァ モルディブ

Hello Kiyoshi,Thank you so much for your kind words about the resort and our excursions! We are delighted to hear that you had a pleasant stay with us and enjoyed the delicious food. Here at Nova Maldives, we strive to provide our guests with an unparalleled experience, and it's wonderful to hear that we achieved this goal for you. We highly value your feedback as it helps us to continually strive to improve our services and make sure every guest has an enjoyable stay. Thank you again for letting us know about your positive experience; we look forward to welcoming you back soon!Kind regards,Daniel FarraResort Manager - Nova Maldives