Dear Narelle,Thank you for taking the time to share your concerns with us. What you shared is not indicative of the top-notch hospitality we aim to provide our guests and for that, we apologize. Please know that our team uses feedback to help us improve the guest experience. We assure you that cleanliness is one of our top priorities, and we have full housekeeping in place to uphold our high-quality standards. Your comments will be shared with the team as we address your concerns. It is our hope that you will allow us to welcome you back and show you a more improved stay.

Dear James,Thank you for taking the time to leave your review. While we're glad we could provide you with a comfortable, clean room during your stay, please accept our apologies for any inconvenience you had regarding the bathroom. Rest assured, we will relay your concerns to our maintenance team to ensure necessary improvements are made promptly. Nevertheless, it was a pleasure having you join us, and we hope to welcome you back and go above and beyond your expectations in the future.

Dear Chelsea,What you've described is far from the experience we want our guests to have. Please accept our apologies for any perceived rudeness, as well as any disappointment in our accommodations. Your feedback is gratefully received and will be discussed internally so that changes can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

Dear Sidney,Our team uses feedback from our valued guests to continuously improve, which is what we intend to do. While we apologize that your stay fell below your expectations, we appreciate you taking the time to share your concerns. If your travels point you back in our direction in the future, we would be most grateful for the opportunity to improve your perceptions. Kind regards.

Dear Joshua,Your comfort and satisfaction are very important to us, and we regret that your stay fell short of your expectations. We welcome all feedback from our valued guests like yourself and will use it to help us improve. Thank you for allowing us to host you, and we look forward to your future stay with us. We are confident that we can meet your expectations.

Dear Austin,Thank you for taking a moment to share your remarks. We are committed to ensuring a comfortable environment for every guest. Our property is routinely serviced by a professional pest management company, and your feedback has been shared with them to ensure that everything is as it should be. We have received no other complaints of this nature and would appreciate the opportunity to connect with you offline to gather more information. Our lines are open and we hope to hear from you soon.

Dear William,We were truly disappointed that you decided not to stay with us this time around. Our team aims to ensure a comfortable stay for every guest who walks through our doors. Please know that we value your feedback and would be grateful for the opportunity to change your perceptions in the future. Thank you for your time, and we wish you well.

Dear Kimberly,We are disappointed that our early check-in fee was not to your preference. This will be kept in mind. However, we are pleased we could accommodate you earlier, and we hope you enjoyed your overall experience. The next time you travel back this way, we hope to see you again.

Dear Modupe, Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. This is not indicative of a typical stay with us, for our team works hard to maintain the highest standards of stay for our guests. Rooms that are non-smoking and guests are not allowed to smoke. We hope that you were able to contact our team for assistance during your stay. Your feedback will be shared with our team for improvement. Please visit us in the future so we can show you a much better experience.

Dear James, We're sorry to hear that you didn't have a good experience with us. While we treat our property regularly, our pest control team will be sure to look into your comments further. Please consider giving us another chance soon.

Dear Nathan,Despite your unnecessary comments, we appreciate your feedback on your visit. Please know that we are happy to discuss our policies should you have any concerns, and the safety and security of our guests are something we keep top-of-mind. We trust you brought any concerns to our team so we could properly address them, and we hope for another chance to impress you in the future.

Dear Tyler,We're sorry to hear about any perceived rudeness during your visit, as this is never our intention. We'll be sure to discuss your comments internally, as we are always looking to improve. Thank you, and we hope you will consider giving us another chance at some point in the future.

Dear Terrence,While our hospitality impressed you, we apologize for any concern with your room. Our maintenance team will look into this and ensure any repairs are made. We apologize if we were unable to relocate you to another room, and know that our staff does their best to address any concerns right away. Thank you, and come back for a more enjoyable stay we know we can deliver.

Dear Tara,We're sorry to hear about any cleanliness concerns during your visit, as this is never our intention. Our housekeeping and pest control teams will be sure to look into all your comments further. Please come back and visit us again soon.

We appreciate you reaching out and bringing your concerns to our attention. Please know that we are so sorry our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your concerns with the respective teams so immediate improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

Dear Heather,Your rating is not what we like to see, as we work hard to ensure that our guests have all they need for an enjoyable stay. Please know that our staff benefits from specific feedback so that any necessary changes can be made and your experience is not shared by future guests. We hope you will consider reaching out and sharing your concerns. Thank you, and we hope to hear from you.

Dear Steven, Thank you for taking a moment to share your comments. It's always our goal to be transparent with our policies and prices, so we apologize that you had some concerns. Should you wish to discuss your experience or visit further, please do not hesitate to reach out to us offline, as we'd be happy to clear up any confusion.

Dear Alexus,Ensuring our valued guests are comfortable is our main property, and we regret you felt otherwise on this occasion. Please accept our sincere apologies that our accommodations fell below your expectations. Rest assured, your feedback remains essential and will be shared with the respective teams as we constantly work hard to improve and enhance our guest experience. Additionally, we sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please consider returning and giving us another chance to change your perceptions.

Dear Andre,The experience you've detailed is a poor reflection of the standards we adhere to, and we can't apologize enough. Although this is not typical, what you have shared is a poor reflection of the standards we adhere to, and our team will work together to address your concerns accordingly. Additionally, our pest control specialist will be made aware of your experience. Thank you, and we wish you safe travels.

Dear Tessa,We understand we should've gotten your room right the first time, and we are deeply sorry for letting you down to such an extent. Our team will use your feedback to take action, and we will seize this opportunity to ensure we're always presenting our property in the best light. Regarding a refund, you will have to contact Expedia.com since your reservation was created through them. Thank you for your time.

Dear Glen,Guest feedback is always welcome, though we are sorry to hear of any ways that you feel we may have missed the mark this time around. You can be confident that we will address your concerns with the proper parties to ensure that we are meeting our own high hospitality standards, and we hope that you will allow us another chance to impress you down the line.

Dear Kym,Thank you for taking a moment to share your thoughts. We are sorry to hear of any concerns that you may have faced with your shower and you can rest assured that our maintenance team will be addressing any issues as soon as possible. The next time that you are in the area, we would appreciate another chance to exceed your expectations.