Gentile cliente, La ringraziamo per la sua gentile recensione sperando di averla di nuovo come nostro gradito ospite Staff

Gentilissimo e a presto!! Lo staff

Gentile Sig. Giorgio, la ringraziamo per lo splendido punteggio datoci. Speriamo di averla in futuro nuovamente come ns gradito ospite. Cordiali saluti Laurent

Dear Mr. Darek, I am so sorry for the review with that score but maybe you are used to staying in other 4 or 5 star hotels and paying much more than 70.00 per night as in our hotel which had a special rate for that night / room. Unfortunately, the pressure of our showers is the classic one, I don't know if it wasn't enough for her but we can't do anything about it!! Fortunately, however, not all customers are nice like you !!

Thank's you for understanding!!!!best regardsLaurent

Dear Sonja, thank's a lot for your good feedback and see you next time!! Staff

Thank's a lot and see you next time!!!

Thank's a lot!! See you next time

Dear Sirs, we're very happy to read your lovely words. Thank you so much. Whenever you think to come back, we will be happy to welcome you again. With love. Renato and Staff.

Sehr geehrter Kunde, vielen Dank für Ihre Bewertung. Ich möchte die Gäste daran erinnern, dass das Hotel in der Nähe von Venedig liegt. Es liegt nicht am Strand und hat keinen Meerblick. Herzliche Grüße.

Thank's a lot for your review!! See you next time :-)

Merci et à la prochaine !!

Dear guest, we are sorry to read this kind of reviews, but we do have something to say about this. First of all: facts. The hotel is 17km far from Venice (and you should have seen it on GMaps when you booked here), and it's clearly written that it is situated in "Riviera del Brenta Canal". It is not Venice's canals, it's the BRENTA Canal. A small river OUTISDE of the main city. I’d like to point out that there is a MAP you can click on when you book through Expedia, have you taken a look? In any case we are officially part of the Metropolitan City of Venice, and you can easily reach Venice by bus in 25-30 minutes (the bus stop is 200m away from our doorstep). You wrote you have travelled a lot, but an experienced traveller should know where he goes BEFORE booking an hotel; and as regarding "nothing around it that is interesting", please Google "Venetian villas" or "Riviera del Brenta" and you'll find plenty of articles which prove this zone is of high historical and artistical importance. Furthermore, when you came here, you've been extremely rude when it was obvious that you had made a mistake, as if it were us who cheated you. We also have your mails in our inbox that we won't obviously publish for privacy reasons. When you came here you tried, at first, to be kind and reasonable, saying "your hotel is nice", in the vain try to get your money back (you booked a NON REFUNDABLE room), but here you wrote that the hotel is "dark and dingy"; please make up your mind and try to be honest with yourself. Your comment about cleanliness is unneded since all the other reviews of customers who actually DID stay here (we'd like to remind you that you didn't ever see the rooms) are always happy with us and with the structure. One last thing: when a customer comes here and asks politely for a favour we try to help him every way we can. I don't remember you bein