Hi EUGENIO, thank you for taking the time to evaluate your stay with us. Your feedback provides us with the opportunity to constantly improve our hotel and the quality of our service. Following our Lean Luxury philosophy, we leave away unnecessary stuff to offer our guests a central location, top design and high-quality materials at an affordable price. In order to receive star classifications, hotels have to offer certain services such as a hotel restaurant or room service, which we consciously leave away to keep processes for us and prices for our guests lean. We’d rather concentrate on providing an atmospheric and unique experience. So we don't have a star classification. In some cases, star classifications might appear when booking through online travel agents since they request an approximate categorization of the hotel. We’re sorry this caused you to have different expectations with regard to our hotel. We hope to see you soon Your Ruby Marie Team