Aperto a colazione e cena, cucina locale

Recensioni per Hotel Katla by Keahotels

3 out of 5
Hotel Katla by Keahotels
Mýrdalur, Vik I Myrdal

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 471 su 900 recensioni" "
Valutazione di 8 - Buono. 281 su 900 recensioni" "
Valutazione di 6 - Soddisfacente. 110 su 900 recensioni" "
Valutazione di 4 - Scarso. 28 su 900 recensioni" "
Valutazione di 2 - Terribile. 10 su 900 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

MARCO

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura sulla strada principale molto comoda. Ottima la colazione.
Soggiorno di 1 notte a febbraio 2024
Risposta di Lucas, il giorno 4 mar 2024
Hello,We are grateful that your stay was successful and you enjoyed our breakfast, which helped you positively start the day! We are looking forward for your next stay in the future!Kind regards,Hotel Katla

10/10 Eccellente

Gatterer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tutto perfetto
Soggiorno di 1 notte a maggio 2023
Risposta di Tim, il giorno 7 giu 2023
Dear Gatterer,Thank you for your positive review of your recent stay at our hotel. We appreciate your kind words and are glad to hear that you had an overall enjoyable experience.We apologize for any inconvenience caused by the thin walls. We understand that noise can sometimes be a concern, and we appreciate your feedback. Please know that we continuously strive to improve our guests' comfort and will take your comments into consideration for future enhancements.We hope to have the pleasure of welcoming you back during your future visits.Thank you again for choosing our hotel and for sharing your feedback.Best regards,

6/10 Soddisfacente

FABIO

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Good location but it doesn’t worth the price
Soggiorno di 1 notte ad agosto 2022

8/10 Buono

Paolo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
In viaggio per l'Islanda
Ottimo albergo, ristorante un po' caro ma in linea con i prezzi in Islanda. Disponibile Jacuzzi e sauna, ma all'aperto.
Soggiorno di 1 notte ad agosto 2020
Risposta di Sævar, il giorno 22 ott 2022
Thank you for your review. Great to see you enjoyed your stay. We look forward to welcome you back.

10/10 Eccellente

Carlo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2019
Risposta di Sævar, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good staff, perfect and clean room, comfortable bed, excellent breakfast
Soggiorno di 1 notte a febbraio 2019
Risposta di Sævar, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
struttura molto pulita, ampi spazi, personale gentilissimo, molto bello il contesto
Soggiorno di 2 notti a febbraio 2019
Risposta di Sævar, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

8/10 Buono

Giovanni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ostello giovanile ottimo
Ostello davvero bello tenuto bene e con molte aree in comune per passare una bella serata, noi non siamo stati nelle camerate ma nella doppia matrimoniale, comoda pulita e grande, il bagno era confuso soltanto con un’altra stanza, sembra di averlo in camera per la comodità, personale molto cordiale. L’unico difetto è che dopo le 21 non c’e Più possibilità di trovare del cibo sia nell’ostello sia nei dintorni.
Soggiorno di 2 notti a gennaio 2019
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

8/10 Buono

Simone

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Consigliato
Comoda posizione e servizi di buona qualità
Soggiorno di 1 notte ad agosto 2018
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

6/10 Soddisfacente

vusto, t

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Standard Islanda
Hotel nella media degli standard islandesi quindi modesto in pulizia delle camere. Colazione allineata alle esigenze nordiche ma limitata rispetto ai livelli internazionali (range dei prodotti dolci insufficiente) location piacevole ma isolato. È in corso un ampliamento quindi in prospettiva può migliorare. Positiva la camera tripla con 3 letti veri e non 2+brandina Bagno con boccia a pavimento con tenda un po' demodè Spazi comuni discreti tipo chalet Curiosità: nessuna registrazione dei documenti di identità.
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Eccellente

luca, siracusa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buon hotel con ristorante superlativo
Ottimo hotel , camera pulita ma soprattutto cena a buffet superlativa. È' presente anche personale italiano. Tornerei sicuramente
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buono ma un po' caro
Bel posto ma x mangiare alla sera era possibile solo il buffet a 40€ a testa e x colazione quasi solo roba salata.
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia e comfort della camera
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Eccellente

alberto, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ottimo x tutti - ciao
una colazione molto abbondante e varia , la camera è pulita e ottima , unica pecca la tenda bordeaux in doccia per il resto , tutto ottimo .
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

8/10 Buono

bauli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel consigliabile in zona di passaggio sul ring
Buona qualità del servizio, vasche a disposizione dei clienti, buona la colazione
Risposta di SS, il giorno 22 ott 2022
Thank you for leaving a review. We are glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Eccellente

Cameron

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was amazing and we would definitely stay here again. The breakfast buffet was great!
Soggiorno di 2 notti a maggio 2024
Risposta di Hotel Katla, il giorno 22 mag 2024
Thank you for your positive feedback regarding our hotel. Your feedback is valuable to us as we aim to enhance our guests' experiences. We look forward to welcoming you back for another enjoyable stay. Best regards, Hotel Katla Team

10/10 Eccellente

CAROLINE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just a 5 min drive into Vik. Friendly staff.
Soggiorno di 1 notte a maggio 2024
Risposta di Lucas, il giorno 19 mag 2024
Dear Jeff,We are delighted that your stay was successful and you enjoyed our convenient location. We are happy to hear that you found our staff helpful and we are looking forward for your next stay in the future!Kind regards,Hotel KatlaKind regards,Hotel Katla

10/10 Eccellente

Jeff

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel in beautiful area. Close to many activities to enjoy
Soggiorno di 1 notte a maggio 2024
Risposta di Lucas, il giorno 19 mag 2024
Dear Jeff,We are delighted that your stay was successful and you enjoyed our Hotel and surrounding. We are waiting for your next arrival in the future.Kind regards,Hotel Katla

10/10 Eccellente

Matt

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel Katla was clean, comfortable, and well staffed. The breakfast was very good, with lots of options. Staff were friendly and helpful. The setting is beautiful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Justyna, il giorno 11 apr 2024
Dear Matt, We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are looing forward for your next visit in the future! Kind regards, Hotel Katla

6/10 Soddisfacente

Sdeepthi

It’s pricey
Soggiorno di 2 notti ad aprile 2024
Risposta di Justyna, il giorno 14 mag 2024
Good afternoon,Thank you for taking the time to share your feedback.Best regards,Hotel Katla

8/10 Buono

beth

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice, clean rooms and really good location. Breakfast was good but the dinner buffet was a bit underwhelming.
Soggiorno di 2 notti a marzo 2024
Risposta di Lucas, il giorno 2 apr 2024
Dear Beth,We are delighted that your stay was successful and you enjoyed our breakfast which helped you positively starts the day. We are changing the buffet every day, so we are feel sorry that we didn't meet your expectations this time. We are looing forward for your next visit in the future!Kind regards,Hotel Katla

10/10 Eccellente

Jessika

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent! Will be staying here again at my next visit!
Soggiorno di 3 notti a marzo 2024
Risposta di Justyna, il giorno 1 apr 2024
Dear Jessika, We are delighted that your stay was successful and you enjoyed our hotel. We are looking forward for your next stay in the future. Kind regards, Hotel Katla

10/10 Eccellente

Marie-Therese

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Im neuen Gebäude super super schöne, großzügige und extrem saubere Zimmer. Ein paar Tage später haben wir nochmal im alten Gebäudetrakt übernachtet, der war etwas in die Jahre gekommen aber auch blitzsauber. Unserer Bitte, wieder im neuen Gebäude zu übernachten, konnte das Personal nicht nachkommen, hat dafür aber ein kostenloses Upgrade angeboten. Wirklich top, tolles Personal und nah an Vik aber ganz ruhig.
Soggiorno di 1 notte a marzo 2024
Risposta di Lucas, il giorno 29 mar 2024
Dear Marie, We are delighted that your stay was successful and you enjoyed the design of our rooms and cleanliness. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 Eccellente

Edward

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What an amazing little property. Out of the town of Vik, giving you the darkness needed to try to see the lights. The hot tub and changing areas were clean and accessible. Same with the sauna. Really cool to sit in the hot tub and see the sky while it’s snowing.
Soggiorno di 1 notte a marzo 2024
Risposta di Lucas, il giorno 29 mar 2024
Dear Edward, We are delighted that your stay was successful and you enjoyed our facilities, which helped you relaxed after the day full of journey. We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 Eccellente

Rachael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel! Room was lovely and impeccably clean with (when the rain stopped!) beautiful sea views. Staff were welcoming and super helpful. Dinner and breakfast were great and there were lots of gluten free options which staff were very happy to assist me with. The trip was topped off by a sighting of the northern lights!!! Would stay here again in a heartbeat.
Soggiorno di 1 notte a marzo 2024
Risposta di Lucas, il giorno 29 mar 2024
Dear Rachael, We are delighted that your stay was successful and you enjoyed our restaurant food. Furthermore we are grateful that you found our staff helpful and kind! We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 Eccellente

Inez

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
nur 5 Minuten Fahrzeit nach Vik, schöne Lage mit tollem Blick auf die Küste, sehr gutes Frühstück
Soggiorno di 2 notti a marzo 2024
Risposta di Lucas, il giorno 29 mar 2024
Dear Inez,We are delighted that your stay was successful and you enjoyed stay in our Hotel. We are looking forward for your arrival.Kind regards,Hotel Katla

10/10 Eccellente

Sungeun

Soggiorno di 1 notte a marzo 2024
Risposta di Lucas, il giorno 2 apr 2024
Dear Sungeun,We are thrilled that your stay was successful and you enjoyed our Hotel. We are looking forward for your next visit.Kind regards,Hotel Katla

8/10 Buono

Kristen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The setting is incredible - it was remote enough for us to see the Northern Lights over the hotel! But also convenient to Vik. The breakfast spread was impressive and the hot tub and sauna were awesome. The room is clean and pretty standard. Would stay here again!
Soggiorno di 1 notte a febbraio 2024
Risposta di Lucas, il giorno 26 feb 2024
Dear Kristen,We are delighted that your stay was successful and you was able to see the northern lights, while breakfast helped you positively start the day. We are looking forward for next opportunity to host you in the future.Kind regards,Hotel Katla

10/10 Eccellente

Chantal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mountain views and waffles for breakfast 10/10
Thank you so much for letting us stay slightly longer than expected....was greatly appreciated. The views from our room were just breathtaking! Only negative was the pool was always full so didn't get to use it!
Soggiorno di 2 notti a febbraio 2024
Risposta di Lucas, il giorno 26 feb 2024
Dear Chantal,We are delighted that your stay was successful and you was able to see the beautiful view form the room. . We are looking forward for next opportunity to host you in the future.Kind regards,Hotel Katla

8/10 Buono

Anna-Lena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Gutes Hotel mit kleinem Mangel
Wir haben 2 Nächte hier verbracht. Das Hotel erinnert von außen an eine amerikanische Kaserne und besteht aus mehreren Gebäuden. Uns haben die paar Meter durchs Freie laufen nicht gestört. Innen ist das Hotel sehr modern gestaltet. Es war alles sauber. Personal freundlich. Das Badezimmer war sehr klein und hatte quasi keine Abstellfläche, dafür gab es aber direkt vor der Badtür ein kleines Regal welches wir dann genutzt haben als Abstellfläche. Frühstück: Auswahl super. Brötchen, Toast, usw. Waffeleisen zum Waffel selbst machen. Wirklich ansprechend. Negativ ist uns die Hellhörigkeit des Zimmers aufgefallen. Erste Nacht saßen lange andere Gäste im Aufenthaltsbereich und haben sich lautstark unterhalten. Außerdem waren in beiden Nächten Gäste im Zimmer nebenan, die den Fernseher laufen ließen. Dieser hing wohl direkt an der Wand über unserem Bett. Man konnte sogar den Film erkennen, der geschaut wurde...
Soggiorno di 2 notti a febbraio 2024
Risposta di Lucas, il giorno 26 feb 2024
Dear Anna and Lena,We are delighted that you enjoyed your stay in our Hotel, while the breakfast helped you positively starts the day. We are sorry that you had trouble with loud neighbors, thank you for your honest opinion which will help us to improve level of our hospitality in the future. We are looking forward for your future visit!Kind regards,Hotel Katla

8/10 Buono

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room lighting too subdued. Main roon light needs to be much brighter.
Soggiorno di 2 notti a febbraio 2024
Risposta di Lucas, il giorno 15 feb 2024
Dear Paula,We are delighted to hear that your stay was successful. Thank you that you shared your feedback with us and pointed that the lights wasn't enough, we will take it into consideration. We are waiting for your next visit!Kind regards,Hotel Katla

10/10 Eccellente

Jody

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Convenient layout of buildings around the main restaurant and hot tub. The food was fantastic and the rooms very comfortable. Very close to the town and easy to get to.
Soggiorno di 2 notti a febbraio 2024
Risposta di LUCAS, il giorno 14 feb 2024
Dear Jody,We are delighted to hear that your stay was successful and you found our hotel restaurant very tasty! The satisfaction of our guest is our main reason to work harder! We are waiting for opportunity to host you again! Kind regards,Hotel Katla

10/10 Eccellente

thomas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice friendly place
Soggiorno di 2 notti a febbraio 2024
Risposta di Lucas, il giorno 13 feb 2024
Dear Thomas,We are delighted that your stay was successful and you found our hotel as a friendly place. We are looking forward for your next visit in the future! Kind regards,Hotel Katla

10/10 Eccellente

Brooke

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is really great. Extremely clean, automatic door to get in and out of the building with the rooms, fast elevator, great dinner food, large comfortable bed, large room, fresh modern look. The only negatives are nitpicking: no mini fridge, breakfast extensive but no hot eggs or meats, toilet area a little cramped, no ice machine and the bartender a stickler about giving out ice to take to the room. Really a great stay and I would definitely stay there again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Lucas, il giorno 13 feb 2024
Dear Brooke,We are delighted that your stay was successful and you found our rooms clean and comfortable. The satisfaction of our guests is on high priority, that's why we are so happy to hear that. We are looking forward for your next visit in the future.Kind regards,Hotel Katla

6/10 Soddisfacente

Joanna

Mi è piaciuto: Pulizia e personale e servizio
Ok
We had to wait to check-in even though there were a few staff at the bar opposite talking. On the paperwork I was given one room but was given the key to another, which turned out to face the mountain amd entrance to the other building, I wish we had the room on the paperwork as that seemed like it would face out. The room was basic. I could hear people move in the hallway which was frustrating. I realised after it was too late to cancel that it would have been cheaper to book direct. Reception didn't have cables for the car charging point, even though the receptionist knew it was common people in hire cars don't get given compatible chargers. The hot tub is very exposed, I booked this place as I wanted to use it but it was too windy. Overall fine but not great.
Soggiorno di 1 notte a gennaio 2024
Risposta di Lucas, il giorno 13 feb 2024
Dear Joanna,We want to thank you that you shared your feedback with us. We can't be responsible for the allocations of the room, as all the guests are equally important for us and would want to have the view from the room. We are popular Hotel that's why sometimes people need to wait and the bar staff is responsible for the bar, anyway sorry for the inconvenience that happened to you. The charging station is outdoor service which don't belong to our Hotel, but anyway is goof facility that guests can use here at the place, but we don't have the cables.We are sorry to hear that the weather was not so comfortable, but we can't be responsible for this inconvenience. We are waiting for your next visit to create better experience for you.Kind regards,Hotel Katla

10/10 Eccellente

Anna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Lucas, il giorno 30 gen 2024
Dear Anna,We are delighted to hear that your stay was successful and we are glad to have opportunity to have you with us during your trip to Iceland. We are looking forward for your future visit!Kind regards,Hotel Katla

10/10 Eccellente

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely accommodation, breakfast was great, really enjoyed the geothermal pool and thanks to Raphael on receptions great advice re: aurora apps we were able to see the northern lights on our trip.
Soggiorno di 1 notte a gennaio 2024
Risposta di Lucas, il giorno 27 gen 2024
Dear Heather,We are delighted to hear that your stay was successful and you enjoyed our amenities in spa area, while breakfast helps you start positively the day. We are glad that you found our staff helpful. We are hope to host you again in the future!Kind regards,Hotel Katla

10/10 Eccellente

Tiffinie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Lucas, il giorno 22 gen 2024
Hello,We are delighted that your stay was successful and we are looking forward for your next visit!Kind regards,Hotel Katla

10/10 Eccellente

Latika

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great hotel a great location. Great view from the hotel
Soggiorno di 1 notte a dicembre 2023
Risposta di Rafael, Hotel Katla, il giorno 10 gen 2024
Thank you for your kind words! We're thrilled that you had a great experience at Hotel Katla and enjoyed our fantastic location and the beautiful views. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

6/10 Soddisfacente

Manfred

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e comfort della camera
Nice cozy hotel with some work to be done
Room was small but clean and in good condition. Spa area (locker rooms, gym) smelly and dirty, could need some deep cleaning ... Sauna had some holes in the wall, hot tubs was ok, but could need some cleaning as well. Restaurant and breakfast were excellent, staff at reception (Raphael) was very polite and supportive
Soggiorno di 1 notte a gennaio 2024
Risposta di Lucas, il giorno 22 gen 2024
Dear Manfred,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are pleased to hear that you found the room to be small but clean and in good condition. It's always our goal to provide a comfortable and well-maintained space for our guests.We apologize for any inconvenience you experienced in the spa area. On a positive note, we're delighted to hear that you enjoyed the restaurant and breakfast. We are hope to host you again in the future!Kind regards,Hotel Katla

6/10 Soddisfacente

Transilvanicum

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Gyönyőrű környezet, Egy nagyobb dézsának megfelelő kinti fürdő. Kicsi szoba. Pici fürdőszoba. Kevés ergonómia.
Soggiorno di 1 notte a gennaio 2024
Risposta di Rafael, Hotel Katla, il giorno 10 gen 2024
Thank you for taking the time to share your experience with us. We're delighted that you enjoyed the beautiful surroundings and the outdoor bath. We understand your concerns regarding the room size and bathroom ergonomics. Your feedback is invaluable, and we'll certainly take it into account as we continuously strive to enhance our guests' comfort and satisfaction. We hope to have the opportunity to welcome you back and provide an improved experience that exceeds your expectations.

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Rafael, Hotel Katla, il giorno 10 gen 2024
Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future!

4/10 Scarso

Utkarsh

Non mi è piaciuto: Personale e servizio e comfort della camera
Not worth it
We stayed here during our trip to Iceland at the end of December. The prons of the property are its location just 5 minutes out of the city, in case you get lucky with northern lights activity during your visit and a decent breakfast. Other than that the establishment is just not worth the price tag it comes with. We started our check-in with a delay as the room was not yet ready and as part of the check-in, you are asked to sign a waiver that the property is not responsible for any of your belongings. This was a little off-putting as they don't even provide a safe in the room. We booked a double room with hot tub access and no information was provided to us about the hot tub access. For the price tag, this property is just not worth it as the service they provide is more like a motel whereas they market themselves as a three-start establishment.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lucas, il giorno 22 gen 2024
Dear Utkarsh,First and foremost we want to thank you that you shared your feedback with us and you liked our location. We are feel sorry that we didn't met your expectations, it's true that you had the all right to check in at 3pm, but sometimes something doesn't going as planned, anyway we are sorry for that. We always inform the guest about all rules and available facilities so it was probably some misunderstanding. We are looking forward to host you again in the future to provide you better experience!Kind regards,Hotel Katla

8/10 Buono

Jignesh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Rafael, Hotel Katla, il giorno 10 gen 2024
Thank you for choosing Hotel Katla and for your feedback! We're thrilled to hear you had a satisfying experience during your stay. We're always striving to make our guests' visits exceptional, and we hope to welcome you back for an even better stay in the future! If there's anything specific we can do to earn that extra star next time, please let us know. Your input is invaluable to us.

10/10 Eccellente

Nathan

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Cosy little hotel
The room was so clean, and stocked with towels, soap and tissues. The rooms were small but on a cosy way - Check-in was super quick and smooth.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lucas, il giorno 18 dic 2023
Dear Nathan,We're delighted to hear that you found the room impeccably clean and well-stocked! It's wonderful to know that our efforts to provide a cozy atmosphere didn't go unnoticed, despite the room size. We always strive for a hassle-free check-in experience, and we're thrilled that you found it quick and smooth. Should your travels bring you back this way, we'd love to welcome you again!Kind regards,Hotel Katla

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice stay!
The staff was very helpful and friendly! The morning Buffet breakfast was very nice! Rooms were comfortable!
Soggiorno di 2 notti a dicembre 2023
Risposta di Lucas, il giorno 17 dic 2023
Dear Richard,That's fantastic to hear! We're thrilled that you found our staff accommodating and friendly. It's great to know that you enjoyed our morning buffet, we strive to offer a delightful start to the day. Comfort is a priority for us, so we're pleased to hear you found the rooms to your liking. We hope to welcome you back soon for another enjoyable stay!Kind regards,Hotel Katla

10/10 Eccellente

JOHNSOO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Lucas, il giorno 5 dic 2023
Dear JohnsooThat's wonderful to hear! We're thrilled you enjoyed your stay. Your satisfaction is our top priority, and we're delighted to have made your experience a positive one. We look forward to welcoming you back soon!Kind regards,Hotel Katla

8/10 Buono

Molly

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
This property is a good stay option with a sauna and hot tub. The breakfast buffet had many options. The staff was not very helpful or polite. We asked for our rooms to be cleaned and after a day of touring and hiking, we returned to our room not only uncleaned, but towels weren’t even replaced. When we went to the front desk to ask for towels they were curt with us. Another major issue was the bedding. The pillow and duvet have a rough sear-sucker pattern. It was uncomfortable, especially for my husband. When we asked for another fitted sheet so my husband could use that as a blanket, we were dismissed and told that wouldn’t work and that in Iceland you use a duvet only-again, the duvet wasn’t the problem but the cover was very textured and uncomfortable for my husband. Finally, we only got 1 pillow and when we asked for a second one, we were told no! We travel a lot throughout Europe and we are not unreasonable guest by any means. I have never written a negative review and have booked over 20 stays with Expedia. This property is nice, but the staff were just not hospitable at all.
Soggiorno di 2 notti a dicembre 2023
Risposta di Lucas, il giorno 5 dic 2023
I'm sorry to hear about your experience during your stay. I'm almost certain that there were misunderstanding, because the cleaning is on request only and you can find information in the room on the desk. Your feedback is crucial to us, and I apologize for the inconveniences you faced. Rest assured, I'll personally address these issues with our team to ensure such lapses in service and communication don't happen again. Your comfort and satisfaction are important to us, and we appreciate your honesty in sharing your concerns. If there's anything else you'd like to discuss or if you plan to visit us again, please reach out—I'd love to make it right for you.Kind regards,Hotel Katla

10/10 Eccellente

Brenda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place was great.
Soggiorno di 1 notte a novembre 2023
Risposta di Lucas, il giorno 5 dic 2023
Dear Brenda,Thank you for your feedback, we're so happy to hear that your stay was successful. We are looking forward to your next visit!Kind regards,Hotel Katla