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Recensioni per Magnuson Hotel Virginia Beach

2 out of 5
Magnuson Hotel Virginia Beach
5708 Northampton Blvd, Virginia Beach, VA

Recensioni

4,8
Valutazione di 10 - Eccellente. 79 su 709 recensioni" "
Valutazione di 8 - Buono. 103 su 709 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 709 recensioni" "
Valutazione di 4 - Scarso. 118 su 709 recensioni" "
Valutazione di 2 - Terribile. 303 su 709 recensioni" "

4,8/10

Pulizia

5,4/10

Personale e servizio

4,4/10

Servizi

4,4/10

Condizioni e dotazioni della struttura

4,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Max, Italy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awfully bad experience. My family and I were doing a roadtrip so we needed a place for the night. We booked two rooms and both had very dirty floors, especially the bathrooms ones with a lot of hair on them. Bed sheets lacked and the beds had some stains on them. Wi-fi didn't work. Outside the rooms there was a terrible smell of pee. We went to the front desk reporting these problems and luckily the ladies changed our rooms, which were both with clean bed sheets and cleaner bathrooms but still these ladies were kind of rude to us. By the way one of the two new rooms had a broken sink and we had to wash our teeth in the bathtub. Furthermore, the place is attended by people who looked very scary and dangerous. We didn't feel safe at all even if we're not children. P.S. One last thing, a socket damaged badly one of our smartphones while charging and we had to spent a lot of time and money in customer services to try and repair it. So if you have expensive or good electronic devices, don't charge 'em in the rooms of this hotel.
Soggiorno di 1 notte ad agosto 2019
Risposta di Manager, il giorno 22 ott 2019
I am sorry to hear that your experience was not as you expected, please contact the hotel directly to discuss this matter further.

4/10 Scarso

Merridy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
If you are a traveler I suggest not to stay here. Most of the people are staying here are residence. The room smelled like someone had done some hard drugs and they tried to cover the smell with massive amounts of air freshener. The sheets and towels had stains and cigarette holes. You can hear the footsteps of the room above you. It is located in an unsafe part of town. My cab driver told me not to stay there. Good things are staff is friendly and they try to clean the room best they can given the old towels and sheets.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager , il giorno 24 apr 2024
We are sorry to hear that you had a negative experience during your stay. We take feedback like this seriously and apologize for any inconvenience caused by the smell of smoke in your room. As a non-smoking establishment, we strive to provide a clean and comfortable environment for all our guests. We would appreciate it if you could provide us with more details so that we can investigate the issue promptly. We value your feedback and would like to make things right. Please reach out to us so we can further assist you.

8/10 Buono

daniele

Mi è piaciuto: Personale e servizio e servizi
Le nettoyage peut être amélioré, sinon tout bien pour le reste de mon séjour.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 24 apr 2024
We appreciate your honest review. We apologize if the housekeeping did not meet your expectations entirely, but we are glad to hear that is was still okay overall. We will make sure to address this with our housekeeping team to ensure better cleanliness in the future. If there's anything else we can do to enhance your experience, please do not hesitate to let us know. We value your input and hope to welcome you back soon!

10/10 Eccellente

Gavin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 apr 2024
Thank you for your review! We are glad to hear that you found our service convenient. We always strive to make things as easy and accessible as possible for out customers. If you have any suggestions on how we can further improve, please let us know. We appreciate your feedback!

8/10 Buono

Mary

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager , il giorno 20 mar 2024
Thank you for taking to rate us on your most recent stay here at the Magnuson Hotel. We do appreciate the your opinion and hope you will come back and stay with us again soon.

10/10 Eccellente

LeGrand

Mi è piaciuto: Pulizia
Clean rooms with new furniture
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 24 gen 2024
Thank you for taking the time out to share your opinion. We hope to see you again in the near future.

6/10 Soddisfacente

Victor

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Thank you for taking the time out to rate us. Your opinion truly matters. We hope to see you again in the near future.

6/10 Soddisfacente

Hugo

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager , il giorno 23 ott 2023
Thank you for taking the time out to rate our service. Your opinion matters to us. Please contact the front desk directly to discuss this matter further.

8/10 Buono

Meshal

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
I checked out on the 2ND of October and i still not get my deposit back very bad
Soggiorno di 6 notti a settembre 2023
Risposta di Manager, il giorno 23 ott 2023
I am sorry to hear about this issue. Please contact me directly to discuss this matter further.

2/10 Terribile

Trequan

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Thank you for taking the time out to rate us. Base upon the rate I see you had issues with your stay. Please contact us directly to discuss this matter further.

4/10 Scarso

Joseph

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e comfort della camera
Not good
The beds were very hard and uncomfortable. The picture windows were dirty and the ice machine hasn’t worked in awhile according to staff. Some seedy characters hanging around the place.
Soggiorno di 3 notti a ottobre 2023
Risposta di Manager, il giorno 12 ott 2023
I am sorry to hear your stay was not pleasant. On behalf of Magnuson hotel I apologize for any inconvenience. Please contact us directly to discuss this matter further.

8/10 Buono

Sanford

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 9 ott 2023
Thank you for taking the time out to rate our service. We hope to see you in the near future.

2/10 Terribile

Karen

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 2 ott 2023
Thank you for taking the time out to rate us. Your opinion matters. Please contact us directly to discuss this matter further.

2/10 Terribile

Shannon

Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was a non-smoking room but as soon as we opened the door we were assaulted with the odor of smoke mixed with air freshener. The TV did not work, the tile in the bathroom and vanity areas were both damaged and grimy. There were live and dead bugs in the bathtub/ shower. Most of the outlets did not work. Needless to say, we will never stay here again nor do we recommend this place to anyone, EVER!!!
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 27 set 2023
Thank you for your feedback. We apologize that you experienced this at our hotel We hope you will come back, so we can make a better experience for you.

2/10 Terribile

Wilmer

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This hotel failed miserably.
The room was dirty and the shower/tub had filth stuck to it. There were six flies in the room and little bugs on the window seal and a/c unit. There were bags of trash piled on top of each other next to the garbage cans. They also charged me 100.00 for a deposit that was supposed to be returned to me. I called and spoke with someone at the desk and they said it could take up to ten days to get it back. I told them they haven’t started the return of my deposit yet because if it had I would see a credit pending with my bank and my bank hasn’t received the return. I feel I should the hotel failed to provide a clean and welcoming place to stay and that they should refund my money for the room as well as my deposit.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 27 set 2023
Thank you for your feedback on your most recent stay at Magnuson Hotel.We have addressed the issues you have raised so they do not occur again in the future. Please contact us if you have any more comments or concerns.

4/10 Scarso

Kristine P

Non mi è piaciuto: Pulizia
We booked online, and when we arrived the room we reserved online was disgusting; it smelled of mold and there was clearly visible leak in the room that was the source of the smell. We paid $50 a DAY to upgrade to a better room, which seemed okay, but we ended up seeing a cockroach in the room. I dont recommend booking a trip using this hotel.
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 25 set 2023
Thank you for taking the time out to rate us and leave us a review. I am sorry to hear that your stay was not enjoyable. Please contact us directly to discuss this matter further.

10/10 Eccellente

Thomas

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 12 set 2023
Thank you for rating us. It seems you enjoyed your stay. I hope to see you in the near future,

2/10 Terribile

Britt

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 12 set 2023
We appreciate you taking the time out to rate us. We would like to know what we can do to improve the quality of out hotel. Please contact us directly to discuss this matter further.

10/10 Eccellente

Ana

Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 27 set 2023
Thank you for your feedback on your most recent stay here at the Magnuson Hotel Virginia Beach Virginia Your opinion matters.

8/10 Buono

Kathy

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Dirty outside. Lots of trash.
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 5 set 2023
Thank you for taking the time out to leave a review so we can know what areas we need to work on. I hope to see you in the near future.

10/10 Eccellente

Ana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente estancia
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 4 set 2023
Thank you for taking the time out to rate us. Your opinion matter.

2/10 Terribile

Daniel

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 25 set 2023
Thank you for taking the time out to rate us. Your opinion matters.

2/10 Terribile

Tanaja

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
THEY RUINED MY CHILDREN MEMORIES
I will NEVER stay here again!!! My family & I had to sleep in our car for approximately 5hrs due to bug infestation, towels and wash clothes were disgusting!!! They refuse to refund my money back! The management was very scary, intimidating, aggressive, I felt unsafe, which she also came from behind the counter to physically adult me, luckily someone was there to push her back. My children were afraid and said they never ever wanted to go back there again. Not to mention false advertisement as well
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager , il giorno 31 ago 2023
Thank you for taking the time out to let us know how your stay was. Please contact us directly to discuss this matter further.

8/10 Buono

Chien

Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 29 ago 2023
Your time is valuable and we appreciate you taking the time out to rate us.

2/10 Terribile

Deborah

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Worse Nightmare
There were dead flys on the bathroom floor. Two were in the room and stayed throughout my stay. The bed made a noise whenever I moved. A man opened my door and i was in the room, he didn't knock. I had the lock on so he couldn't get in. I complained to the front desk and she replied it must have been the maintenance man and left it as that. He should have known someone was in the room if he was coming to fix something. If I could I d ask for my money back. Do not keep this hotel open
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 29 ago 2023
On behalf of Magnuson Hotel I am sorry to hear about the issues you had at the Magnuson Hotel. We are currently in the process of renovating our hotel and would love to get further details about your stay. Please contact us directly to discuss this matter further.

2/10 Terribile

Ophelia

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very dirty, old cigarette smell in non-smoke room. Urine smell and stains on hallway, bags of trash on corners of hallway, did not feel a bit safe at all because people were just loitering around. I will not return to this facility and do not recommend this facility to anybody.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 29 ago 2023
I am sorry Ophelia that your stay was not enjoyable. Our rooms are all non smoking but customers are allowed to smoke in designated smoking area. I would like to hear more about these issues. Please contact us directly at your earliest convenience.

2/10 Terribile

eber magana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 9 notti ad agosto 2023
Risposta di Manager, il giorno 29 ago 2023
Thank you for taking the time out to rate us. Your opinion matters to us. Please contact us directly to discuss this matter further.

2/10 Terribile

JUAN

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nasty bathroom and rude front desk workers
The bathroom had pubic hairs all over the shower floor and toilet, the toilet looked like it had not been properly clean in a long time, you could see how nasty it was behind the seat, the sink had this little net and when we got there look like someone spit phlegm on it. The ash tray outside the door had so much nasty stuff, not just cigarettes. There was trans outside the room and an awful stench that never went away, there was a huge amount of flies all over even inside the room. The beds were hard as a rock and we all woke up with back and neck pain. Front desk staff were rude and would never pick up the phone I tried calling front desk at least 10 times and they wouldn’t pick up. You need to be buzzed in to check him, making me think that, that are it’s probably not safe. Room looked ok at first glance but it was not clean. My son tried to use the pool that was supposed to open at 9, we waited for 25 minutes and not one showed up to open, even after I called them. A lot sketchy people walking around the area outside the rooms. Never staying there again.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 4 set 2023
I am sorry to hear you did not enjoy your stay. Please contact us directly to discuss this matter further.

6/10 Soddisfacente

Kaylee

Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 21 ago 2023
Thank you for taking the time out to. rate us. Your opinion matters to us. It seem you may want to contact us directly to discuss these issues.

2/10 Terribile

Tugba

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There was mold smell. I couldn’t even breathe. I saw four cockroaches. There were stains on the carpet. The room was not as it appeared in the photo. I have been to far East, Europe and Us states mıltiple times but I have never seen something like that before. If I could give zero stars, I would.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 21 ago 2023
On behalf of Magnuson Hotel we do apologize that you did not enjoy your stay. Please contact us directly to discuss this matter further.

2/10 Terribile

Chyna

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 12 set 2023
Thank you for taking the time out to rate us. Feel free to contact us directly to discuss this matter further.

10/10 Eccellente

Rick

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 18 ago 2023
I am glad to see you enjoyed your stay. We hope to see you again in the near future.

6/10 Soddisfacente

Denis

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Needs a update
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 18 ago 2023
We appreciate you taking the time out to let us know your concerns. We are currently in the process of renovations and hope you will come stay with us in the future.

10/10 Eccellente

Celso

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager , il giorno 21 ago 2023
We appreciate you taking the time to rate our service. I am glad you enjoyed your stay. We hope to see you again the near future.

2/10 Terribile

Kim

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 4 set 2023
Thank you for taking the time out to rates. Your opinion matters to us. Please contact us directly to discuss this matter further.

2/10 Terribile

Tauren

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
there was roaches in my room
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 18 ago 2023
I am sorry to hear you had issues with your stay. Please contact us directly to discuss this matter further.

2/10 Terribile

jordan

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property needs to be shut down housekeepers should be taught how to vacuum rooms the outside smells like urine just really sketchy and overall disgusting
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 9 ago 2023
Thank you Jordan for taking the time out to share with us about your stay. I would like for you to contact us so we can discuss this matter further.

4/10 Scarso

TANUSH

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2023
Risposta di Manager, il giorno 8 ago 2023
Thank you for taking the time out to rate our service. It seems your stay was not satisfactory. Please contact us to discuss this matter further.

2/10 Terribile

Kianna

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible service
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 9 ago 2023
Thank you for. taking the time out to rate us and leave us a review. Your opinion definitely does matter. Please contact us directly further discuss this matter.

2/10 Terribile

Deon, Richmond

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unfriendly staff…no ice machine working….no hair dryer in room….broken umbrella in pool area…wind blew and it almost fell on my kids…spoke to maintenance about it..and he was unfriendly addressing it…will never stay there again…
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 9 ago 2023
Thank you Deon for taking the time out to share your stay with us. On behalf of Magnuson Hotel I am sorry to hear your stay was not enjoyable. We strive to give excellent customer service. Please contact us directly to discuss this matter further.

2/10 Terribile

Tyheed

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wouldn’t stay here ever again
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 31 lug 2023
Thank you for taking the time out to leave a review. We would loved to hear more details about what went wrong with your stay. Please contact us directly to discuss this matter.

2/10 Terribile

Maurice

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Workers were nice but the rooms are NASTY . I had to changed rooms 3 times . There were roaches in every room , therefore I had to put my clothes in the car. I spent most of my time in the car because I didn’t want to sleep with roaches . The toilet made noise the entire time , and the air conditioner was broke .
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 31 lug 2023
On behalf of Magnuson hotel we do apologize for any inconvenience you had during your stay. We would love for you to contact us directly to discuss this matter.

4/10 Scarso

Chanda

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It is not clean inside and out.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 31 lug 2023
Sorry to hear that your accommodations did not meet your expectations. We strive for satisfaction. Please contact us directly to discuss this matter further.

6/10 Soddisfacente

Brett

Soggiorno di 3 notti a luglio 2023
Risposta di Manager, il giorno 18 ago 2023
Thanks for taking the time out to rate us. We always like to get feedback from our customer.

2/10 Terribile

William

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The room smells really bad Plumbing horrible looks like they never do anything to this hotel
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 31 lug 2023
Thank you for taking the time out to let us know how your stay was. I am sorry to hear that you did not have a stay. Please contact us directly to discuss this matter further.

6/10 Soddisfacente

manuel

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 18 ago 2023
Thank you for taking the time out to rate us. Your opinion does matter. Please contact us directly to discuss this matter further.

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Everything was great! Was a little put back by some of the reviews but stuck it out and glad we did. Everything was very clean. Bed was comfortable and check in and check out were a breeze.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 24 lug 2023
Thank you so much for sharing this with us. We try our best to accommodate our guest. We hope to see you again in the near future.

2/10 Terribile

Travis

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 24 lug 2023
Thank you for taking the time out to rate us. We see by the rating there was some issues with your stay. Please contact us directly to discuss this matter further.

2/10 Terribile

andrew

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This place demands A 50$ security deposit as you check in, the showers barely work, this motel says the rooms are smoke free but when we checked into the room it smelled like cigarettes and there was a cabinet missing and the furniture looked to be 10 years old
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 24 lug 2023
On behalf of Magnuson hotel I am sorry hear that we were not able to accommodate you. We are in the process of renovating and we do have rooms that are actually have brand new furniture for a higher price. Please contact us directly to discuss this matter further.

8/10 Buono

Deana

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 24 lug 2023
Thank you for taking the time out to rate us. Your opinion truly matters.