Thank you for your feedback. Yes, Volcano Hale is located in Volcano Village and is a self-check-in facility. With that said, we do offer multiple rooms so on any given day there could be multiple parties. I hope you had a wonderful time in Volcano and got to sample some of the local restaurants as well as the National Park.

Thank you Jordan for your review. Volcano Hale is located in an unique area of the Big Island, Volcano Village. We can agree that it certainly isn't for everyone but the vast majority do appreciate the seclusion and simplicity of Volcano as you did. We encourage everyone to read up on any area they plan to visit to have the best information possible when booking.

Mahalo Michael for your review. We are pleased to hear that you found everything to your liking. Mahalo for booking with us!

Mahalo for your rating!

Aloha and thank you for your kind words. We are pleased to hear that you enjoyed your time at Volcano Hale!

Mahalo por tus maravillosos comentarios. ¡Espero que hayas pasado un tiempo maravilloso explorando el Parque Nacional!

Thank you very much for such kind words. We are thrilled to hear that you enjoyed your time at Volcano Hale. It is quite a unique experience. Mahalo for choosing us and we hope that you have an excellent vacation!

Aloha Eddy, and thank you for your review. Happy to hear that you enjoyed your time at Volcano Hale. Feel free to reach out when you're in our area again, mahalo!

Mahalo Suzie, we hope you enjoyed your time in Volcano Village.

Aloha Christopher, mahalo for your wonderful review. We are pleased to have hosted you. I hope your vacation was amazing.

Mahalo Susan and thank you for your review. We hope you had a wonderful time during your stay.

Mahalo for your feedback. We hope you had a wonderful vacation.

Mahalo Alex for your feedback. We hope you have a great time exploring our area.

Aloha Thomas and thank you for posting your review. Yes, our property is non-hosted. Rest assured that we are always available for guests needs and a phone number is provided should anyone have any issues. Volcano Hale is visited daily by staff to help make sure everything is well stocked and all guests needs are met. Arrival envelopes are quite common for non-hosted hotels and we have never experience any issues with this process. Registration cards are collected upon departure by management so they are never left unattended. Overall I hope you had a great time with your visit to Volcano Village and we thank you for choosing us. Mahalo.

Aloha Philip, mahalo for your feedback. Volcano Hale is a non-hosted and great place to stay when visiting the park. Rest assured we are available for any needs anyone may have during their stay.

Aloha Peter and thank you for taking the time to post your review. I am happy to hear that you enjoyed the ease of use while staying at Volcano Hale. Feel free to reach out should you find yourself in the Volcano area, mahalo!

Mahalo for your feedback. We hope you have a great time visiting Volcano Village.

Excellent! Thank you for taking the time to share your experience! It sounds like you enjoyed your time at Volcano Hale. :) Aloha Safe Travels.

Thank you so much for taking the time to share your experience! Yes, this entire remote area is very quiet and sleepy. We encourage travelers to plan accordingly. We're happy to hear you were pleased with our well-equipped, clean bathrooms. We will definitely look into the sugar/cream and ceiling fan concern. Volcano Hale is a shared facility; the kitchen is shared; we have learned that not everyone is a good chef! Sometimes, the cooking from the kitchen needs help so we employ the lobby fan to dissipate these cooking smells for everyone else's comfort. Perhaps there is another solution.

Thank you for taking the time to share your experience! We are sorry to hear about the shower difficulties. Unfortunately, we were unable to duplicate the situation; we received the full temperature spectrum. Volcano is rural and very dark; we are happy to hear the outdoor lighting was appreciated :)

Thank you Richard for taking the time to post your comments. We thank you for your continued support and we are happy to hear that you enjoyed your time at Volcano Hale. Until next time, safe travels.