This hotel turned out to be perfect for my family. I had low expectations, knowing from past experience that Jordan’s tourism industry, while very refined and luxurious for high-end tourists, is pretty basic for ordinary people like me. For the relatively modest price, I wasn’t expecting much. Turns out, the facilities are kept immaculate, the level of service was sky-high, and the features of the hotel itself were pretty amazing. For example, I found nothing below standard in my family’s room - and I get freaked out by a couple random hairs or an imperfectly cleaned bathroom. Everything was spotless. Likewise the lobby and the buffet area (where the food was excellent). Where they could have let things go was the rooftop terrace, which has a cool pool and an incredible view of Petra at sunrise/sunset. That was also spotless. The best thing, though - and I suspect the reason the hotel seems to aim for and reach some kind of European standard for service - is this manager (?) named Mohammed. The guy nearly broke his neck to make sure everything about our trip was stupendous. He insisted on having his team make us box lunches for our trip to Petra - but hours earlier than normal, because I was intent on being first at the gate well before dawn. He drove us to the gate personally and gave us his WhatsApp to make sure we were picked up the moment we staggered out. He was kind about everything, including when my kid broke the bathroom lock! He should be hired by 4 Seasons.