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Recensioni per Shores at Waikoloa

3.5 out of 5
Shores at Waikoloa
69-1035 Keana Pl, Waikoloa, HI

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 89 su 254 recensioni" "
Valutazione di 8 - Buono. 98 su 254 recensioni" "
Valutazione di 6 - Soddisfacente. 38 su 254 recensioni" "
Valutazione di 4 - Scarso. 16 su 254 recensioni" "
Valutazione di 2 - Terribile. 13 su 254 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

Recensioni

8/10 Buono

Misato

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
少し古いコンドミニアムですが、ラナイが広いし、ゆったりしてました。ドアは、暗証番号でロックされていたのですが、教えて頂いた暗証番号が違っていて、英語の堪能な友人が対応してくださり、やっと入ることが出来ました。その間、別の友人が、ヒルトン滞在だったので、そちらで待つことになり、ホッとしました。
Soggiorno di 7 notti a settembre 2023
Risposta di Hawaii Condo & Home/Maui Condo & Home, il giorno 23 set 2023
Aloha Misato, Mahalo for choosing to stay with us at Hawaii Condo & Home - Shores at Waikoloa. We appreciate your feedback. We are sorry to hear you had a difficult time with the Security Door code, however, we are happy to hear it worked out okay. We hope you had a wonderful time on the Big Island. It was a pleasure hosting you. Mahalo

10/10 Eccellente

GREGORY STEPHEN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 7 notti a luglio 2023

10/10 Eccellente

Mark

Risposta di jenny, il giorno 7 mar 2023
Aloha,Thank you for the time you spent completing your review about your recent visit with us. It is with feedback such as yours that we continue to improve our product and services in our quest to provide the best accommodations for our guests.  I hope that you will return to the Big Island of Hawaii and let us host you and your family/friends again!

8/10 Buono

Erin C

Viaggio con la famiglia
Mi è piaciuto: Servizi
Could be updated. Furniture and beds not comfortable.
Risposta di Jenny , il giorno 5 gen 2023
Aloha Erin, Thank you for taking the time to provide feedback. We are always looking for ways to improve the product and services.The King bed was purchased last year and the twin beds the year prior. It may be time to rotate the beds. We will look into this more to get it fixed. Mahalo, Hawaii Condo and Home

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The condos were beautiful inside and out. I liked the flavored coffee creamers left the coffee and tea. We were a bit disappointed that the pool was closed and we had to walk down to a nearby condo pool. It would have been nice to of known this before booking or before the trip. It was also very hard to find anybody on the property that worked there.The management office was always empty.We were supposed to get the pool code from them and it took a while to get through to someone on the phone. A few more garbage bags in the unit would have also been useful. I would stay here again though. Was about a 15 minute walk to the Kings Shops and Queens marketplace.
Soggiorno di 4 notti a luglio 2021
Risposta di Jenny , il giorno 16 feb 2023
We wanted to take a quick minute and thank you for the time you spent providing this review about your experience during your visit with us. It is with feedback such as yours that we continue to improve our property in our quest to provide the best accommodation and service for our guests. We have shared your review with our team. If you have any other comments to share, please do not hesitate to let us know. Mahalo!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Fridge leaked washer leaked when tried to use. Missing vent from kitchen stove
Soggiorno di 6 notti a marzo 2021
Risposta di Jenny, il giorno 19 mar 2021
Aloha, Thank you for taking the time to post your review. We appreciate your valuable feedback to continously improve our product and services. Our goal is to try to get it right the first time and if we don't then we do everything possible to resolve it. Please contact us directly to share more information about your stay. We hope that you will be able to return to Hawaii Island and when you do please call on us to personally assist you with your accommodations. Mahalo!

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The Shores at Waikoloa is in a great location: close to ocean, restaurants and shopping. Our condo suite had excellent views of all four mountains on the Big Island. This third-floor condo has a large balcony with comfortable furniture on which to view the mountains and volcanoes. The property is quiet and walkable. The neighborhood is easy to walk around and includes sidewalks and bike lanes. The property is one of the older projects in Waikoloa, so our unit's furnishings cabinets and floors are dated. Remodeling was only partial. But, the rooms are spacious and the appliances and fixtures worked well. We had everything we needed.
Soggiorno di 10 notti a marzo 2021
Risposta di Jenny, il giorno 14 mar 2021
Aloha, Thank you for posting your review of the property. We truly appreciate you spending your time with us and on the Big Island of Hawaii! We can tell that you were able to relax and take in the tranquil beauty of this island. This is exactly what we wanted you to do. We hope that we can host you and your family again in the future. When Hawaii is calling you to return, please do not hesitate to contact us directly to personally assist with your accommodations. E Malama Pono - Take good care Aloha A hui hou - Farewell until we meet again

10/10 Eccellente

Charles B.

Mi è piaciuto: Pulizia
Peaceful
Very clean unit. Peace and quiet. Check super easy. Friendly staff.
Soggiorno di 4 notti a gennaio 2021

2/10 Terribile

SHELLYANN

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Harrassed by owners of units
Our stay was absolutely awful. We were confronted and interrogated by owners of other units at the Aston Waikoloa Shores. These owners took pictures of our ohana and proceeded to video us at the pool. Our children were apporached anf questioned by multiple owners at the Aston Waikoloa Shores which left our children frightened and alarmed. We asked mutiple times to be left alone by these owners (I will refrain from providing the unit #s of which these owners are from. Our unit had no rumning water the first day. Washer and dryer were not operable for the entire stay. There were bugs and droppings in our bedding sheets and we had no other sheets to use. The tub was not able to be used as it wad infested with ants. Our ceiling leaked in the kitchen and the furniture where smelly and completely worn. The entrance to the unit walkway was covered in leaves and dirt. Overall the harrassment and discriminatory remarks made against us "nothing but a bunch of locals" coupled with the extreme poor condition of the units we contacted the management dept. and are requesting to be compensated 100% of our stay. Sorry, but this is the truth. I will refrain from adding pictures.
Soggiorno di 4 notti a luglio 2020
Risposta di Jenny, il giorno 13 lug 2020
Aloha Shellyann, We have just replied to the direct email that you have sent to us. Please check your inbox on your personal email address. We apologize again for any inconveniences and for your experiences. Please do reach out if you have any questions. Me ke aloha pumehana a me mahalo nui loa!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 7 notti a marzo 2020
Risposta di jenny, il giorno 8 apr 2020
Mahalo nui loa! (Thank you very much! )

2/10 Terribile

Francisco, Waikoloa

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Our rooms was infested with roaches and dirty! We could deal with being outdated but not with the uncleanliness! However the staff tried very hard to find us a better place!
Soggiorno di 7 notti a marzo 2020
Risposta di Jenny , il giorno 16 mar 2020
Aloha, We apologize for these problems that you have experienced with your room. We wish to know more about your stay details so that we may inform the association and they may have the pest control company complete their monthly maintenance. We hope that you will return to the Big Island of Hawaii and give us another chance to show you that we can do it right. Please do call on us directly to assist you! Mahalo!

6/10 Soddisfacente

Marek K.

Mi è piaciuto: Pulizia
Terrible check in experience.
Despite my efforts to communicate with the property manager prior to our arrival I didn't receive the entry gate code or the key box code. We spent about three hours outside the gate in near complete darkness, made numerous calls and finally got to the condo around 1 AM. It was very frustrating and exhausting.
Soggiorno di 5 notti a gennaio 2020

10/10 Eccellente

Barry G., Anchorage

Mi è piaciuto: Pulizia
Excit
Too pushy.
Soggiorno di 7 notti a gennaio 2020

6/10 Soddisfacente

William H.

Non mi è piaciuto: Pulizia
Below expectations
After 20+ years of renting at Waikoloa(multiple locations) this was the least satisfactory. To begin, we had difficulty locating the rental management (Aston) for check in. When we arrived at the unit we found it was not that clean. There was a used bandaid in the shower, a lot of dust in various locations, and some of the dish’s had not been cleaned. There was coffee residue on some of the coffee cups. The place is not that well equipped, no spatula, cork screw broken, old frying pan that was hard to clean. The supplied paper products were of the poorest quality. The TV set requires several steps to turn it on but Aston services came over to help us with it.
Soggiorno di 16 notti a gennaio 2020

8/10 Buono

ElizabethP, Seattle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet, spacious condominium with comfortable bed and expansive view. There are a pool, tennis courts and fitness center available, all in very good condition except the fitness center equipment needs some maintenance. The management company was easy to work with and very responsive.
Soggiorno di 3 notti a febbraio 2020
Risposta di jenny , il giorno 12 feb 2020
Aloha, Thank you for taking the time to complete this review! We are so happy that you enjoyed your stay with us and on the Big Island of Hawaii! Everything sounds so very relaxing! Thank you for letting others know about this. We appreciate you and your kind words. Mahalo!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 13 notti a gennaio 2020
Risposta di jenny, il giorno 1 feb 2020
Thank you very much for staying with us and for taking to rate our property! We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
we would stay here again
the condo was clean nice and comfortable
Soggiorno di 3 notti a gennaio 2020
Risposta di jenny , il giorno 1 feb 2020
Thank you very much for staying with us and for taking the time to complete this review! We love it when our guests are happy! We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations

8/10 Buono

Viaggiatore verificato

Soggiorno di 5 notti a dicembre 2019
Risposta di Jenny , il giorno 6 gen 2020
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
It would have been an ideal vacation...
It was a business trip for me for which I could not find a room at the nearby Hilton. "The Shores" is close enough to walk to the Hilton more than once per day and to even walk to more than one restaurant in the area (there is one just outside the gate). A car would be more comfortable and there is free parking. I was in unit 16, 10 steps from a nice pool! Ground level, but I could see a bit of the ocean at distance and the golf course in front. Use of 1 bedroom apartment, even tough it's really a 2 bedroom one. Large, beautiful bathroom, living room, kitchen, spacey bedroom with comfortable king-size bed. Only two problems: noise from the apartment above--heavy steps to the point of walking up some one... and the price was very high for 1 person. (Also, I asked for a late checkout at ... noon with a 3pm check in and I was told no and cleaning staff came in before even the 11am check-out time...)
Soggiorno di 4 notti a dicembre 2019
Risposta di Jenny, il giorno 22 dic 2019
Aloha, Thank you for taking the time to complete your review! We appreciate you providing feedback to help us in improving our product and service in the future. We hope that we will have another opportunity to host you and your family. Please do contact us to personally assist you with your future needs. Mahalo!

8/10 Buono

gogo, 大坂

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia
フロントが施設内にないので不便。 テラス側の鍵が壊れたままで鍵がかからなかったり2ベッドルームのせいか、お風呂が二つあって同時に使うとお湯がでなかったり、虫(ｱﾘ)がいっぱい出たりして、不快感があった
Soggiorno di 5 notti a dicembre 2019
Risposta di Jenny, il giorno 22 dic 2019
Aloha, Thank you for staying with us and providing important feedback to help us improve our product and services. We hope that you will return to stay with us in the future! Mahalo!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ひろびろとして、きれいでした
Soggiorno di 5 notti a novembre 2019
Risposta di jenny, il giorno 3 dic 2019
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

8/10 Buono

Leilani

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Soggiorno di 7 notti a novembre 2019
Risposta di jenny, il giorno 3 dic 2019
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. If you have anything else to share then please do reach out to us directly. We hope that we will have another opportunity to host you when you return! Please call on us directly to personally assist you!

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Condo was old and dated but it was Hawai’i so what could be bad. No house keeping for 3 weeks was not included. Could Not smoke anywhere on the property. But we had a great time so I would go back.
Soggiorno di 21 notti a ottobre 2019
Risposta di jenny, il giorno 3 dic 2019
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends.

8/10 Buono

Marsha

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 6 notti a ottobre 2019
Risposta di jenny, il giorno 3 dic 2019
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends.

10/10 Eccellente

Lucy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome!
We loved everything about Aston Shores and highly recommend it. Location, amenities, service and beautiful, roomy condos and views. If we go back to Waikoloa we will definitely stay here again!
Soggiorno di 4 notti a ottobre 2019
Risposta di jenny, il giorno 24 ott 2019
Aloha from the Big Island, By now we hope you are home safe and sound with visions of your Hawaiian holiday lulling you to sleep at night. It was a pleasure having you with us and we sincerely hope your vacation was everything you wanted it to be. We are proud of our property and most especially of our staff; our ‘ohana’ and we look forward to seeing you again in the near future. When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

6/10 Soddisfacente

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Not 3 star
The apartment was very dirty, and not at all as the . We got A new apartment, but here you could not use the outside furniture, because there are no cushions. The kitchen had absolutly no cleaning things like whisper pieces ore brush to Do the cleaning.
Soggiorno di 7 notti a ottobre 2019
Risposta di jenny, il giorno 22 ott 2019
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We will research into the history so that we can notify the owner of your advice. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

8/10 Buono

Viaggiatore verificato

Soggiorno di 7 notti a settembre 2019
Risposta di Jenny, il giorno 2 ott 2019
Aloha from the Big Island, It was a pleasure having you with us and we sincerely hope your vacation was everything you wanted it to be. We are proud of our property and most especially of our staff; our ‘ohana’ and we look forward to seeing you again in the near future. When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

8/10 Buono

Viaggiatore verificato

Soggiorno di 9 notti ad agosto 2019
Risposta di Jenny , il giorno 2 ott 2019
Aloha from the Big Island, It was a pleasure having you with us and we sincerely hope your vacation was everything you wanted it to be. We are proud of our property and most especially of our staff; our ‘ohana’ and we look forward to seeing you again in the near future. When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ロケーションも良く、快適
Soggiorno di 4 notti a luglio 2019
Risposta di jenny, il giorno 6 ago 2019
Thank you for staying with us and we appreciate your great review! Please do call on us directly for assistance if you find yourself returning to the Big Island of Hawaii in the future! Thank you!

8/10 Buono

Scott

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
We liked our condo
The location, views, size of rooms, and pool are great. Restrooms were nice, kitchen was ok (dishwasher soap dispenser didn’t work properly) although the appliances were dated. The beds are the low point, very creaky (old) and our backs were a little sore after. Could have used more pots and pans. Staff is really nice, and the price was right, overall we’d go back.
Soggiorno di 8 notti a luglio 2019
Risposta di Jenny , il giorno 23 lug 2019
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations. Mahalo nui loa (Thank you very much), Jenny Tolentino Assistant General Manager

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a giugno 2019

2/10 Terribile

JackI, 東京

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ホテルとチェックインするオフィスが歩いて15分〜20分程度離れていて、かつ非常に分かりづらい位置にある。 1滞在につき1万〜1万5千円程度の清掃費を請求されるが、日々のハウスキーピングは別途1回につき30ドル程度必要になる。 部屋の中はゴキブリの幼虫？みたいな虫が大量発生しており、引き出しを開けると毎回必ずワサワサと虫が蠢いていた。 引き出しの中の食器類やキッチン用品は気持ち悪くて使いたくなかった。 ディッシュウォッシャーは壊れていて使用不可。 修理に来てもらったが、作業員の方は一通りいじったあと、「分からない」と言いたいのか、肩をすくめて帰ってしまった。 ディッシュウォッシャー内にも虫がいた。 バーベキュー設備があるとのことだったが、グリルは点火するものもあればしないものもあり、きちんとメンテナンスされているとは思えなかった。 洗面所の水圧は信じられない低く、口をゆすぐために手に水を溜めるのに10秒以上かかる。 洗面台は2つあったが、左右で水の味が違い、気持ちが悪いので片方(水の味が微妙なほう)は使わなかった。 部屋の電気は電球が切れているものがあった。 HPの情報によれば、コーヒーは毎日補充されるはずだったが、滞在中一度も補充されることはなく、結局自分で買って飲んだ。 比較的安価なコンドミニアムではあるかもしれないが、安いには安いなりの理由があると、心底思いました。 二度と使うことはないと思います。
Soggiorno di 5 notti a giugno 2019

4/10 Scarso

Timothy O.

No housekeeping services. No communication with property management. Poor experience.
Property was relatively clean, but the lack of housekeeping services is a major knock. Not once did anyone from property management contact me to see how my stay was and I was never offered clean linens for a two stay! For the cost, I would not recommend this property.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 4 notti a marzo 2019
Risposta di Jenny , il giorno 5 apr 2019
Aloha, Thank you very much for taking the time to complete your review! We appreciate you staying with us and hope that we will be able to host you and your family again in the future!

2/10 Terribile

HARUHISA

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
アストン・ショワーズ・アットワイコロアは毎日のシーツ交換・タオル交換・室内清掃は行われない
　このホテル（コンドミニアム）は毎日のシーツ交換・タオル交換、室内清掃は行われない。 希望する場合は追加料金を請求される。清掃料金（１滞在中）１７５ドルをチェックイン時に請求され支払うが、この料金はチェックアウト後の清掃を意味しているらしい。５人で６泊したが、ソファーベットの明記が、現地では折りたたみ式簡易ベットで、シーツと毛布をひいただけで金属バネがゴツゴツ体に当たり快眠できない。こんなもので５人分の料金が取れるのか？リゾート料金もチェックイン時に６泊分で約70ドル支払ったが、WI-FIのみが活用できたが、毎日提供されるコーヒーや新聞は届かなかった。トイレットペーパーなどの消耗品もフロントに電話しなければ届けられない。設備は老朽化しており、エレベーターは２回壊れ３回までトランクなどを会談で運ぶこととなった。ホームページ上でもこのホテルのシステムを明記しないとトラブルになります。三ツ星ホテルなんて嘘ですね。もう使用しません。
Soggiorno di 6 notti a marzo 2019
Risposta di Jenny, il giorno 5 apr 2019
Aloha Haruhisa, Thank you for your feedback! We are sorry that you were dissatisfied with the items that you mentioned. We value the feedback of all of our guests in order to continue to improve our product and services. We hope that you will give us another opportunity to show you that we can do it right.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2019
Risposta di Jenny, il giorno 5 apr 2019
We appreciate receiving your awesome rating! Thank you for choosing to stay with us!

8/10 Buono

Viaggiatore verificato

Soggiorno di 7 notti a febbraio 2019
Risposta di Jenny, il giorno 5 apr 2019
Thank you for the awesome rating! We thank you for choosing to stay with us and hope that we will be able to host you again in the future!

8/10 Buono

Viaggiatore verificato

Soggiorno di 7 notti a febbraio 2019
Risposta di Jenny, il giorno 5 apr 2019
Thank you for posting your awesome rating! We thank you for choosing to stay with us and hope that we will be able to host you and your family again in the future!

6/10 Soddisfacente

Debbie

Non mi è piaciuto: Comfort della camera
The weather was good. The bed was extremely uncomfortable. There could be more toilet paper available in the rooms
Soggiorno di 7 notti a febbraio 2019
Risposta di Jenny, il giorno 6 mar 2019
Aloha Debbie, Thank you for providing this information regarding your stay with us! We value all of the feedback in order to continue to improve our product and our service. If you would like to share more information regarding your stay then we will be able to suggest to our owners that a new bed may improve their unit. Toiletries are available for all of our guests upon requests and we have someone available to make deliveries until our office closes at 7PM daily. We apologize that you may not have known this while you were with us. We will make sure that guests are made aware of this information upon their arrival. Thank you staying with us!

4/10 Scarso

osamura

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
３泊分の料金にハウスキ－ピング代アメニテイ代が入っていない事を標記するべきです。現地にてAmenity Fee　Hskpg-Cleaning及びそれそれの Taxを含めて１８７．９８＄支払いました。部屋代も結構いい値段でしたからそれらは含んでいると思っていましたのでびっくりしました。
Soggiorno di 3 notti a febbraio 2019
Risposta di CM Familar, il giorno 16 feb 2019
Aloha Osamura Ohana, We apologize for the inconvenience. It is not our intention to keep essential information from our guest. After reviewing your reservation details, I see that your reservation was booked through a 3rd party agent? Additional fees and or incidentals are sometimes listed in the "fine print" of confirmations. I am sorry this information was not provided to you upfront. We hope you were able to make wonderful memories on the Big Island. Mahalo for staying with us. Best wishes.

8/10 Buono

John O.

the property and the surrounding area was very nice,
got to the unit a little confused on finding the place, would be nice if you added Sandalwood/Banyon etc...there were no dish towels or dish wash rags or sponges to clean up dishes. the remote on the tv/satelitte was a little confusing but finally got it to work. Loved the lanai and pool area, great view. thanks, John/Claudia

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2019

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a family reunion. Wish we had units that were closer together.
Soggiorno di 3 notti a dicembre 2018
Risposta di Aston F/D Team, il giorno 30 dic 2018
Aloha! Thank you for choosing to stay at Aston Shores at Waikoloa. We are very sorry that we were unable to group your rooms closer together. Due to the special nature of our inventory, we are unable to guarantee all requests. We hope your Ohana was able create wonderful memories on the Big Island =) Mahalo nui loa,

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We have stayed at this property several times and will be back. Great location and provides the comforts we need to keep coming back!!!!
Soggiorno di 6 notti a novembre 2018
Risposta di Jenny, il giorno 6 dic 2018
Aloha, Thank you very much for taking the time to complete this review of your stay with us! We appreciate your continued support. Please do not hesitate to call on us directly for your future stays. We wish you and your family a very happy holidays! Mahalo & Aloha, Jenny Tolentino Assistant General Manager

10/10 Eccellente

Jonathan B.

Nice location and well managed. Condo I stayed in was well maintained
Business trip so staying in a home environment made the stay more enjoyable. Staff was very attentative
Soggiorno di 4 notti a novembre 2018

8/10 Buono

Masa, Tokyo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
To enter this hotel, we must go to the office located the market place. But this procedure is not informed me via e-mail nither on the web site. They charged the cleaning fee but this inof is also not written on the web.
Soggiorno di 3 notti a ottobre 2018
Risposta di Jenny T, il giorno 12 nov 2018
Aloha Masa, Thank you for taking the time to provide this feedback to us. We will check with our Expedia partners to verify the information that is provided to guests. We hope that we will have an opportunity again in the future to host you and your family/friends. Please do not hesitate to contact us again to show you that we can make it right. Mahalo, Jenny T Assistant General Manager

6/10 Soddisfacente

Jonas

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nur mit Auto erreichbar
Die Zimmer waren gross und sauber. Da es sich um ein Appartement gehandelt hat, gäbe es ein Service und kann nicht bewertet werden. Herauszufinden wo das Office für den Check-in was ist nicht ganz einfach und müsste bereits beim buchen des Appartement klar ersichtlich sein. Die Anlage liegt in einem grossen angelegten Park und ist relativ weit weg vom Strand und Einkaufsmöglichkeiten. Nur mit Auto erreichbar.
Soggiorno di 3 notti a ottobre 2018
Risposta di Jenny T, il giorno 18 ott 2018
Aloha Jonas, Thank you very much for taking the time to complete this review! We appreciate the support of our customers and are very happy that you enjoyed your stay with us! We host travelers from all over the world at our condominium properties and we hope that you will let everyone know about your stay with us! We would love the opportunity to host you and your friends in the future. Please do not hesitate to share your comments or contact us if you need assistance making future arrangements! Thank you again for staying with us! Mahalo & Aloha, Jenny Tolentino Assistant General Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful vacation
Great facility and location🤗 Would definitely stay there again!
Soggiorno di 5 notti a settembre 2018
Risposta di Jenny, il giorno 16 ott 2018
Thank you very much for your awesome review! We are so happy that you enjoyed your vacation with us and on the Big Island of Hawaii. We hope that we will have another opportunity to host you and your family again! Me ke aloha pumehana (With warmest wishes)!

8/10 Buono

HIDENORI

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 7 notti a settembre 2018
Risposta di Jenny T, il giorno 27 set 2018
Aloha Hidenori, Thank you for taking the time to enter your review of our property! We appreciate your support for us and we hope that we will be able to host you again in the future! Mahalo, Jenny T Assistant General Manager

4/10 Scarso

Kona, Yokohama

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
歴史を感じます。
いまいち、優越感に浸れませんでした。清潔感とロケーションは慎重に選ぶべきでした。 設備もテニスコートは良かったが、プールも小さく他の設備含め個人的にはリピートは無いです。
Soggiorno di 7 notti a luglio 2018
Risposta di Jenny T, il giorno 27 set 2018
Aloha! We apologize with your dissatisfaction of your stay with us. We wish we could learn more about your stay so that we could improve on any services that was provided to you during your stay. Please contact us directly to share information on your experiences. We apologize again for any lapse in service that was provided to you. Mahalo, Jenny T Manager