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Recensioni per Copthorne Hotel and Resort Bay of Islands

4 out of 5
Copthorne Hotel and Resort Bay of Islands
1 Tau Henare Drive, Waitangi

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 308 su 1002 recensioni" "
Valutazione di 8 - Buono. 402 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 184 su 1002 recensioni" "
Valutazione di 4 - Scarso. 80 su 1002 recensioni" "
Valutazione di 2 - Terribile. 28 su 1002 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,8/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Maria, Dargaville

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spa pool is our favourite, room was nice, comfy bed and love the soap fragrance. Not enough parking spaces, had to park on far side away from our room. Wifi was really slow, just used my data.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Chantelle

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Perfect location if going to waitangi treaty grounds. Walking distance literally. Staff were great.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Shantelle

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thankyou very much Copthorne Bay of islands for the excellent experience of high service and such great staff.An overall great stay
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

Wayne

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet location. Very old and tired, in need of a major upgrade. Poor house keeping, room not ready at check in and still waiting for room to be serviced late afternoon the following day
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Faye

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and Bright
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

sekhar

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It’s not same as what it’s used to be . Rooms need do up. Hot pool is not working anymore. They don’t even clean rooms when stay now .
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

CHRISTIAN

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Good location. But the rooms are tired and definitely needs a renovation in the bathroom.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Briya

Viaggio con animali domestici, Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best views
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Wendy

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Lovely view. Is a bit tired & could do with a bit of a cheer up. Definitely overpriced at $419 for my friend & I in a studio with 2 beds. Not a lot of room but the sun room was fab. Some empty concrete structures in the dining room should either be used as pools or have palms planted in them.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia e servizi
This place was exactly like the pictures and such a beautiful hidden gem!! We wished we booked for longer! We will def be back!!
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Veronica

Soggiorno di 2 notti a febbraio 2024
Risposta di The Copthorne Team, il giorno 22 mar 2024
Thank you for your kind review.

8/10 Buono

Gang

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Copthorne Team, il giorno 14 mar 2024
Thank you for your review!

10/10 Eccellente

Amanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in and facilities were great Love the room we were given opens to the poolside
Soggiorno di 1 notte a febbraio 2024
Risposta di Copthorne Team, il giorno 14 mar 2024
Thank you for sharing your positive experience with us! We are delighted to hear that you found the check-in process easy and enjoyed our facilities. It is great to know that you loved the room with poolside access. We appreciate your feedback and look forward to your next visit.

8/10 Buono

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Has an old world charm about it. Property reminds me of school camping trips. But, the room and facilities are higher standards, just not new. Quiet location next to the Waitangi Treaty Grounds (5min walking distance) is what I was looking for that no other property can provide. On site restaurant was reasonably priced and good quality so need not look elsewhere. Staff was attentive and prompt. Overall very happy with our choice.
Soggiorno di 3 notti a febbraio 2024
Risposta di Copthorne Team, il giorno 14 mar 2024
We appreciate your detailed feedback and are thrilled to learn about your positive experience! It is wonderful to hear that our property resonates with an old-world charm for you, reminiscent of school camping trips. We are glad that despite the vintage ambiance, you found our room and facilities to meet higher standards. The quiet location near the Waitangi Treaty Grounds, along with our reasonably priced on-site restaurant offering good quality, seems to have met your expectations perfectly. We are grateful for your acknowledgment of our attentive and prompt staff. Your satisfaction is our priority, and we are delighted that you are very happy with your choice. We eagerly anticipate your return.

10/10 Eccellente

KAREN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
outstanding place to stay:) friendly staff and rooms are nice and clean. it is located little far from the town near to common grounds. nice and quiet place:)
Soggiorno di 2 notti a febbraio 2024
Risposta di Copthorne Team, il giorno 14 mar 2024
Thank you for your glowing review! We are delighted to hear that you found our place outstanding and enjoyed the friendly staff and clean rooms. While we are a bit farther from town, being close to Waitangi Treaty grounds offers a nice and quiet environment. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay.

10/10 Eccellente

Emily

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a febbraio 2024
Risposta di Copthorne Team, il giorno 14 mar 2024
Thank you for your review!

8/10 Buono

Alfred

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Scenery by the sea
Soggiorno di 1 notte a febbraio 2024
Risposta di Copthorne Team, il giorno 14 mar 2024
Thank you for your review and we are glad you enjoyed the outstanding views. We are looking forward to great you again at the Copthorne!

10/10 Eccellente

Rebecca

Soggiorno di 1 notte a febbraio 2024
Risposta di The Copthorne Team., il giorno 22 mar 2024
Thank you for your kind review.

6/10 Soddisfacente

Peter

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I was expecting a better experience, the Copthorne has a five star reputation, I choose this to be able to enjoy the facility more. When I checked in, there was a smile, but no real explanation of the whole of the complex, rather, get back in your car, drive around to the left and find your room. No explanation as to the bar, restaurant or pool access, this was left for me to find out. The room and area we stayed at was quite tired, and below standard expected. The pool area was relaxing and enjoyed. We had no hot water, these things can happen, but I expected a better response, it took quite an effort to get access to another room so that I could have a hot shower. When we went to check out, there was only one person on reception. Another man was at a nearby table. We had a que of five, and the man in front of me went over to the man, got his attention, and ended in pushing himself up the que....this should not have happened. Over all, for the price I paid, I expected a higher quality experience.
Soggiorno di 3 notti a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
We sincerely apologize for the shortcomings you experienced during your stay. It is disheartening to hear that we fell short of your expectations, especially considering our reputation. Your feedback regarding the lack of explanation upon check-in and the condition of the room is duly noted, and we will work diligently to address these issues. Additionally, the inconvenience with the hot water is unacceptable, and we are sorry for the frustration it caused. Rest assured, we will take immediate steps to improve our service and ensure a better experience for our guests. We appreciate your candid feedback and hope for the opportunity to restore your faith in us during your next visit.

4/10 Scarso

James

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
A falling apart and horribly understaffed hotel that was once nice. The building was in disrepair, but the staff was doing all the could with what little they had.
Soggiorno di 4 notti a dicembre 2023
Risposta di Copthorne Team, il giorno 15 mar 2024
We deeply regret the shortcomings you encountered during your stay. Our staff is striving to provide the best service and we are upgrading our facilities. We hope to regain your trust during your next visit.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay
Soggiorno di 2 notti a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
Thank you for your review!

6/10 Soddisfacente

Trevor

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very dated. Room was not clean. Pool very uninviting, looked like mildew growing in pool.
Soggiorno di 2 notti a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the dated appearance of our hotel, the cleanliness of your room, and the condition of the pool. Your feedback is invaluable, and we are taking immediate action to address these concerns. We understand the importance of a clean and inviting environment for our guests and are committed to ensuring that all areas of our hotel meet the highest standards. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Soddisfacente

anna

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Room not true to photo we booked on. Staff - some good - others couldnt be bothered Place tired and needs maintenance
Soggiorno di 1 notte a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
We appreciate your feedback regarding your recent stay. We apologize for any discrepancies between the room you booked and what was provided, as well as any inconsistency in staff service. Your comments about the tired appearance of our property and the need for maintenance are duly noted, and we are actively working to address these issues. It's our priority to ensure that our guests receive the experience they expect and deserve. We value your input and hope for the chance to make it right during your next visit.

10/10 Eccellente

Kate

Soggiorno di 2 notti a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
Thank you for your review!

10/10 Eccellente

Russell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the swimming pools, rooms were great , the accommodations could do with an upgrade but certainly it is clean enough
Soggiorno di 2 notti a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the swimming pools and found the rooms to be great. Your feedback about the accommodations is noted, and we will consider upgrades in the future. We are committed to maintaining cleanliness throughout our property, and we appreciate your acknowledgment of our efforts in this regard. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon.

6/10 Soddisfacente

F

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Okaish stay.
The room was nice but very dated. The bathrooms were very small n old. And the hotel smelled old. However, we had no problem otherwise. Staff were lovely. The photos look better than the actual hotel
Soggiorno di 2 notti a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
Thank you for your feedback on your recent stay. We are currently working on upgrading and refreshing our facilities. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.

6/10 Soddisfacente

Anna

Soggiorno di 2 notti a gennaio 2024
Risposta di Copthorne Team, il giorno 14 mar 2024
Thank you for your review!

10/10 Eccellente

Nigel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Rob

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Property was well siituated. Pool was out of action and looked like it would be for awhile. Dirty looking water with ducks swiming in it. Very disapointing we vould not use the pool.
Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Oliver

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful location & surroundings. Accommodation a bit tired around the edges but clean and tidy. Breakfast selection was impressive. Disappointed the main pool was closed for the duration of our 4 day stay due to issues. Would stay here again.
Soggiorno di 4 notti a gennaio 2024

6/10 Soddisfacente

Marilou

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Staff were friendly and accommodating
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Look, this place was the height of luxury in 1996 and you can tell. But, the location is spectacular, the rooms are clean, the bed is comfy and everyone is nice. If you're expecting waterfall showers you'll be sad, but who needs that stuff when you can look at the ocean and be happy
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Tracee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
All staff were very helpful and friendly (especially Dimitri who went above and beyond) except for one slim young Asian (Korean?) girl who was the opposite. Our room was metres from the beach with a lovely unobstructed view. We found the a la carte food in the restaurant disappointing but enjoyed the breakfast buffets.
Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

Victoria, Auckland

Soggiorno di 1 notte a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
Thank you for your review!

6/10 Soddisfacente

Mark, Kaitaia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
We’ve stayed here many times and sadly this time was very disappointing. The staff and rooms were great but, at the height of summer, their big pool areas were completely brown/green with algae. We often stay here given the size of the pools but were confined to the beach chairs as the water was so gross that we couldn’t even see the bottom through the murk. We are pool owners ourselves and know the importance of dealing with algae as soon as it appears. The fact that this wasn’t addressed throughout a 3 night stay was very disappointing. It needed more than a robot and skim. Buffet was super good, staff friendly and doing their best. Sea-side views superb. Grounds excellent.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Mark, Kaitaia

Soggiorno di 1 notte a gennaio 2024
Risposta di Copthorne Team, il giorno 15 mar 2024
Thank you for your review!

6/10 Soddisfacente

Kaylee, Ellerslie

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
We stayed at Copthorne for 3 nights and had an enjoyable time although the property is very dated and could use a modern upgrade. The facilities are okay but we definitely expected more for a resort style hotel. I stayed here a couple of times 8 or so years ago and it felt like nothing had changed or been improved since then with things feeling a bit aged. Rooms are comfortable but again dated, specifically the bathrooms. We stayed in a ground floor Harbour view room which had a lovely view outside. The aircon vent units are right on the outside patio area so if your neighbours aircon is on that's all you can here, not very peaceful. The hotels general facilities are okay. Pool area is the best part of the hotel although the water didn't look very clear so we chose not to swim, lots of others were in the pool however. Great area to lounge in the sun with appropriate seating. The grounds were very well looked after with grass freshly mowed and all plants well trimmed. Restaurant food was great, nice selection of dishes. Average selection of wine, we did expect more option. It seems like this place has a lot of potential however just didn't give us the luxury/comfort style stay we were expecting from the pictures and having been here years before. Staff were all very friendly and relaxed which we enjoyed and couldn't fault any service.
Soggiorno di 3 notti a gennaio 2024

8/10 Buono

STEPHEN M

Soggiorno di 5 notti a dicembre 2023

6/10 Soddisfacente

Laara, North Vancouver

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio
Front desk staff were not informed or helpful at check in and made our stay uncomfortable.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

ariane

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the pool, the only thing is the smell of the bathroom but over all its so good.
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
A bit outdated
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Santhosh

Non mi è piaciuto: Pulizia
Great location, awesome backyard with views and beach access. Parking was a bit of a mess (no allocated parking so you're left to wander around to find a spot which could be like 7 to 8 mins away from your room) and the parking space is too tight. We found hair tie and a bunch of hair in our toilet so wasn't happy with the cleanliness although the other areas were very clean. PS: they require a bond for each of your booking which I don't this is mentioned anywhere in their booking details.
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Anne Marie

Viaggio di coppia
Mi è piaciuto: Pulizia
Problems : 1) they offer a shuttle service, we needed it twice and both times no one answered the phone. 2) we requested an ocean view room, there was lots of vacancy but they wanted $40 more per night 3) because there were so few customers the buffet dinner was not available 4) breakfast was expensive $35 each, more than the a la carte rib eye dinner ! 5) the property is tired , needs renovation. But, the location on 5heocean is spectacular. Probably would not stay again
Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

Nicolas

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
L'eau du robinet à un goût de terre, la remarque à été faite plusieurs fois mais le problème n'a toujours pas été résolue.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

David, Lake Forest

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

dustin

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good Value
Somewhat older property but a good deal with great staff. I would go back. Check out the pool!
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Courtney

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great spot with beautiful locations nearby. Rooms were a little dated but it is a busy spot with lots of visitors. The resort itself is set up perfectly for larger groups and those that want to spend time outside and exploring the area. Really great location

8/10 Buono

Hannah

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location and good room. Nice pool and garden area.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Marjorie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked me had a private deck over looking the beach staff was so helpful and friendly
Soggiorno di 2 notti a novembre 2023