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Recensioni per Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel

3.5 out of 5
Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
1480 Crystal Drive, Arlington, VA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 607 su 1194 recensioni" "
Valutazione di 8 - Buono. 314 su 1194 recensioni" "
Valutazione di 6 - Soddisfacente. 130 su 1194 recensioni" "
Valutazione di 4 - Scarso. 77 su 1194 recensioni" "
Valutazione di 2 - Terribile. 66 su 1194 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

7,8/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Arles

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2022
Risposta di Jessica, il giorno 13 nov 2022
Thank you for your feedback! We appreciate it!

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and close to major transport
Soggiorno di 1 notte a maggio 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 18 mag 2024
Dear Anthony,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 18 mag 2024
Dear Paul ,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Sabastine, Columbus

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in and friendly customer services
Soggiorno di 2 notti a maggio 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 14 mag 2024
Dear SabastineThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Buono

Brenda, Jacksonville

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The hotel is not worth the price of our room. It is only average BUT the bar restaurant has wonderful food and service and a special shout out to Maddie the bartender. Outstanding person. Thx
Soggiorno di 2 notti ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 7 mag 2024
Dear Brenda,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Thomas

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 7 mag 2024
Dear Thomas,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel
Soggiorno di 3 notti a marzo 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 3 mag 2024
Dear Luis.Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Buono

Benjamin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall, happy with our stay, parking expensive but convenient. It seems like a relatively safe part of town, although there was a security guard sitting on the second floor outside the elevator all night for some reason. Guess that was reassuring but begs the question; why was he needed? Rooms average quiet, although one morning trying to sleep in and two cleaning ladies were literally shouting right outside of our door for 10 minutes, woke us up and they were making no attempt to show courtesy for people sleeping. I opened the door to find out why the noise and they just kept talking loudly and laughing. Front desk folks polite and helpful. Breakfast expensive but very good. Convenient location for sightseeing, metro a couple blocks away.
Soggiorno di 3 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 30 apr 2024
Dear Benjamin,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Travis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff is awesome
Soggiorno di 2 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 30 apr 2024
Dear Travis,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

SADIYA

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very good!
Soggiorno di 2 notti ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 24 apr 2024
Dear Sadiya,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Soddisfacente

Charles

Soggiorno di 3 notti ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 21 apr 2024
Dear CharlesThank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you

10/10 Eccellente

Alba, Miami

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property very nice and staff profesional
Soggiorno di 2 notti ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 17 apr 2024
Dear Alba,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 Terribile

YongJin

Soggiorno di 1 notte ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 5 mag 2024
Dear YongJinThank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

10/10 Eccellente

mario

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean property Friendly staff Well located Would definitely stay again
Soggiorno di 3 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 7 apr 2024
Dear mario,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Elaine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the metro and airport. Not a bad hotel at all.
Soggiorno di 2 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 2 apr 2024
Dear Elaine,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Prasad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Experience was very good
Soggiorno di 2 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 1 apr 2024
Dear Prasad,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 Soddisfacente

Izumi

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
The only thing I liked about this hotel was that the beds were comfortable. The things I didn’t like was that breakfast is not included and neither is parking ($44 for every day you stay there!). I thought the location would be a good one because it’s in downtown DC but it really wasn’t all that convenient unless you literally just come to DC on a business trip. The hotel staff were kinda weird because I’d call them for a request and they would either put me on hold or hang up on me, but then the item I requested was delivered a bit later anyway. Check in was also a bit unpleasant as only one person was helping with that and we had to wait in line for quite a while. Oh, and the day that we were leaving I thought I’d make a quick stop down the elevator but that didn’t happen since the elevator never came because it was very congested in the morning. I ended up having to get help from staff on my floor who were very kind but that was a whole other ordeal.
Soggiorno di 3 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 1 apr 2024
Hi Izumi,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are located in Arlington, VA not DC. However, Downtown DC is about 10min away on the road. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

4/10 Scarso

Mary, Livonia

Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 9 apr 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 Soddisfacente

Tina E

Soggiorno di 7 notti a marzo 2024
Risposta di JG, il giorno 19 mar 2024
Thank you for your feedback and hope to see you again soon.

8/10 Buono

Jasmine

Soggiorno di 2 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Dear Jasmine,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Soddisfacente

Robert

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
The accommodations were just average. Front desk staff were not friendly and not informative.
Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 15 mar 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 Soddisfacente

Staci

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 15 mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

8/10 Buono

Tommy

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 15 mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

10/10 Eccellente

Remona

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Courteous staff and helpful, very clean
Soggiorno di 2 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 5 mar 2024
Remona,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Rose

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay here. It was close to a station so we were able to travel easily back and forth to DC. We enjoyed our time at the hotel.
Soggiorno di 3 notti a febbraio 2024
Risposta di MT, il giorno 29 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

6/10 Soddisfacente

Danya

Soggiorno di 3 notti a febbraio 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 23 mar 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham

10/10 Eccellente

Helene, Chicago

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I Admiral Ms Helene Tonique Laurent Miller celebrated my birthday in Arlington Virginia and stayed at the Crown Hotel. It was delightful!!!!
Soggiorno di 2 notti a febbraio 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 26 feb 2024
Hi Helene!Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! Again, wishing you a delightful Birthday!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Soddisfacente

Bethany

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
The staff was great, but the rooms were dated and the elevators were almost always out of order. If they were functional, it would take almost ten minutes sometimes waiting to get one. Otherwise, the amenities were nice and the location was convenient.
Soggiorno di 3 notti a febbraio 2024
Risposta di MT, il giorno 26 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Buono

Raven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di MT, il giorno 26 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Buono

Alicia

Mi è piaciuto: Pulizia, personale e servizio, servizi
Overall my stay at Crowne Plaza was fine. The bed was comfy, I slept like a rock, the staff was wonderful, and I was grateful for the shuttle to DCA. However, the room and bathroom were outdated and in need of a face lift. I definitely expected a more elevated feel in my room. It felt more like a Holiday Inn than a Crowne Plaza room. But again my time there was perfectly fine. Would stay again out of convenience and proximity to the airport.
Soggiorno di 1 notte a febbraio 2024
Risposta di MT, il giorno 22 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or marshay.tyndle@bfsaul.com.

4/10 Scarso

Ebonie

Soggiorno di 1 notte a febbraio 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 23 mar 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham

10/10 Eccellente

Eric

Soggiorno di 3 notti a dicembre 2023
Risposta di MT, il giorno 22 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or marshay.tyndle@bfsaul.com.

10/10 Eccellente

Jay

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was excellent, hotel was in a great location, walking distance from the Metro, restaurants, convenience store and a movie theater. The only thing wrong was the elevator was slow but it was not that big of a deal Very satisfied with this property
Soggiorno di 4 notti a febbraio 2024
Risposta di MT, il giorno 15 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

4/10 Scarso

Jawid

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The carpets were so dirty, the heating system in the room was so noisy - at night it starts like a tractor machine...the TV would not allow you to watch even YouTube, breakfast was the same for the nine days of my stay...
Risposta di MT, il giorno 13 feb 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean hotel great location staff very accommodating
Soggiorno di 2 notti a febbraio 2024
Risposta di MT, il giorno 10 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Buono

Rian

Soggiorno di 2 notti a febbraio 2024
Risposta di MT, il giorno 7 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

2/10 Terribile

Joe

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di MT, il giorno 7 feb 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Buono

Miriam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really enjoyed my time in this hotel. The receptionist was a bit rude but other than that great hotel!
Soggiorno di 1 notte a gennaio 2024
Risposta di MT, il giorno 1 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Buono

Norma

Mi è piaciuto: Pulizia
Soggiorno di 3 notti a gennaio 2024
Risposta di MT, il giorno 1 feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Eccellente

Cheryl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Location and Comfort!
I love the location and free airport shuttle. Staff are very helpful and friendly. My room was extremely comfortable and I enjoyed having a mini fridge in the room. With the Metro and a wonderful bakery nearby, it was a very convenient place to use as a base before going out to explore Washington DC.
Soggiorno di 2 notti a gennaio 2024
Risposta di MT, il giorno 29 gen 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Buono

Roel

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di MT, il giorno 29 gen 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 Buono

Koki

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very good hotel
Soggiorno di 2 notti a gennaio 2024
Risposta di JG, il giorno 27 gen 2024
Thank you for your feedback and hope to see you again soon.

10/10 Eccellente

OCTAVIA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di MT, il giorno 29 gen 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Eccellente

Toni

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Furniture dates but overall a great stay! Super convenient to shopping and restaurants
Soggiorno di 3 notti a gennaio 2024
Risposta di JG, il giorno 27 gen 2024
Thank you for your feedback and hope to see you again soon.

8/10 Buono

Sara

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di JG, il giorno 27 gen 2024
Thank you for your feedback and hope to see you again soon.

8/10 Buono

Stacey

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Stay was overall wicked good, but only 1/3 elevators were working so being on the 11th floor and having to wait 10-15 minutes just for an elevator while trying to maintain a schedule wasn’t the easiest. Rooms were clean and food was good at on-site restaurants little pricey for out of towners
Soggiorno di 2 notti a gennaio 2024
Risposta di JG, il giorno 27 gen 2024
Thank you for your feedback and hope to see you again soon.

8/10 Buono

Lecander

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
N/A
Soggiorno di 2 notti a gennaio 2024
Risposta di MT, il giorno 23 gen 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

6/10 Soddisfacente

Elizabeth

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I didn’t like the lack of customer service and the nasty smell of weed that we did complain about.
Soggiorno di 3 notti a gennaio 2024
Risposta di MT, il giorno 21 gen 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di MT, il giorno 19 gen 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 Eccellente

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved my stay at this property. Whenever I visit DC I will definitely stay at this property.
Risposta di MT, il giorno 19 gen 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.