Esterni

Recensioni per Holiday Inn National Airport/Crystal City, an IHG Hotel

3.5 out of 5

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 653 su 1462 recensioni" "
Valutazione di 8 - Buono. 391 su 1462 recensioni" "
Valutazione di 6 - Soddisfacente. 203 su 1462 recensioni" "
Valutazione di 4 - Scarso. 111 su 1462 recensioni" "
Valutazione di 2 - Terribile. 104 su 1462 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

thomas, tezze sul brenta

Viaggio con la famiglia
La navetta aeroportuale, a pochi passi dai locali x mangiare.1 km x raggiungere la metro
Soggiorno di 8 notti ad agosto 2022
Risposta di Jonathon, il giorno 30 ago 2022
Thank you for your feedback and hope to see you again soon.

10/10 Eccellente

Claire

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet location with onsite parking. Staff friendly. Nice hotel
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very convenient location to Reagan International.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Suzette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I liked the airport shuttle convenience. I also liked the staff, very friendly and helpful. I didn't like the breakfast option, too expensive for what was offered.
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Wayne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I apréciate the cleanliness and great customer service of the staff and very convenient location
Soggiorno di 3 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 30 apr 2024
Dear Wayne,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Denny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 30 apr 2024
Dear Denny,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Buono

Cynthia

Both restaurants were terrible. Elevators shook side to side and I got stuck twice in #1 car. Room was not as nice as shown on website. Wallpaper at ceiling in sections was terrible. Draws in dresser would not stay shut. Would not recommend or stay here every again
Soggiorno di 4 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 29 apr 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Buono

Thomas Charles

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di Chuda, il giorno 27 apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Eccellente

Samantha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great area close to restaurants and shopping and the metro. Staff was very helpful and accomodating
Soggiorno di 3 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 26 apr 2024
Dear Samantha, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Kimberly

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean and comfortable room, the staff were very helpful and friendly, and the pub restaurant was wonderful! The shuttle driver was so accommodating and helpful as well. Highly recommend.
Soggiorno di 1 notte ad aprile 2024
Risposta di Chuda, il giorno 27 apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Soddisfacente

Kimberly

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
3 elevators and only 1 worked. Parking garage doesn’t print receipts. One of the days there was Front desk Staff from other location working here with no knowledge of this location. 2 of my other days there was Front desk staff that was new, also lack knowledge and was not helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 26 apr 2024
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 Buono

KUNJAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 26 apr 2024
Dear KUNJAN, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Gloria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Met my needs so was good
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 22 apr 2024
Dear Gloria,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Dean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Area around the Motel is dirty
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 22 apr 2024
Dear Dean,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Ruth Wairimu

Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 22 apr 2024
Dear Ruth Wairimu,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Soddisfacente

Karen

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Our first room had a flooded bathroom, our next room was clean, unfortunately the bathroom fan made a terrible noise and the bathroom sink was almost impossible to turn on. The hotel is close to DC so an UBER is $10-$15. The bed was great, but the pillows were terrible. The laundry was clean and not busy, grocery delivery was free if you need supplies. WARNING - the parking lot is very tight and not all vehicles will be able to access it.
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 19 apr 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Eccellente

Mark

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good experience.
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 19 apr 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

8/10 Buono

Timothy James, Northridge

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, close to transportation and 5 minutes to DCA airport.
Soggiorno di 2 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 19 apr 2024
Dear Timothy James,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Buono

Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was fine, but the area around the hotel was not so good. The only restaurant within comfortable walking distance is McDonals.
Soggiorno di 4 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 19 apr 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

6/10 Soddisfacente

Sandra

Viaggio con la famiglia
Non mi è piaciuto: Servizi
No coffee in the lobby for guest in the mornings. Very limited parking for guest. Non guest use the parking lot.
Soggiorno di 3 notti ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 14 apr 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

6/10 Soddisfacente

Robert

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I would give this hotel a 2.5 star rating if that was a choice. It was noisy, dirty, run down and smelly. Close to the airport but a shuttle service that didn't run often enough.
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 14 apr 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Buono

Randolph

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I liked the location being near Reagan airport. Really not many places that you can walk to, a few restaurants. Also, not an easy or safe walk to the nearest Metro station. A "Gentleman's" club is one of the things you can walk to, but not one that I prefer in the neighborhoods of my hotel stays.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 12 apr 2024
Dear RandolphThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Angelica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast buffet was delicious and the staff was very friendly. All the staff was friendly and helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 12 apr 2024
Dear Angelica,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 Terribile

ZIQIAN, CHICAGO

Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 30 apr 2024
Dear Ziqian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Buono

Malika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 12 apr 2024
Dear Malika Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Buono

Christina, Burlington

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 12 apr 2024
Dear ChristinaThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Norris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Noteworthy customer service
Soggiorno di 1 notte a febbraio 2024
Risposta di Sayed Seddik | Guest Service Supervisor, il giorno 12 apr 2024
Dear NorrisThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

4/10 Scarso

Michelle A

Viaggio con la famiglia
Non mi è piaciuto: Servizi
The hotel windows were filthy. The garage ground which is “A” had trash in different spots. The garbage lobby entrance needed to be cleaned. I don’t know what the staff were doing - cleaning wasn’t one of them. Breakfast cost $18 per day. It’s not worth it. Go do a restaurant instead. McDonald is next door. In this city I had to pay .50 to park for 10 minutes to go into Walgreens. The elevator - let’s not go there. SMH u have to wait longer than average for the hotel. Packed like sardines.
Soggiorno di 3 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Dear Michelle A,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel

8/10 Buono

TOSHIYUKI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 7 apr 2024
Dear TOSHIYUKI,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Soddisfacente

hyejung

Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 26 apr 2024
Dear hyejung, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 Eccellente

Bob

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Traffic is hard to survive
Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Dear Bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Soddisfacente

Carolynn

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Dear Carolynn,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel

2/10 Terribile

Kathryn

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We booked a room with two full beds and got one king. They said they had no other open rooms in the hotel which seemed highly unlikely on a Tuesday night. They also said they do not honor bed requests from Expedia so you just get what you get. My 12 yo slept on the floor and the man who worked there said that the “key didn’t work” so he couldn’t get us any extra blankets or pillows for him! The room we got was next to two rooms that appeared to be tented with black plastic like you see with mold remediation, and there was a visible mold looking substance on the ceiling on that side of the room. I never write reviews, but this was really terrible.
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 8 apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel number.Sincerely,Tyreek Graham

6/10 Soddisfacente

Elizabeth

Staff did not answer the phone at 10:50pm when I was calling to see if the shuttle (which runs to 11pm) was going to stop at the airport again. I ended up taking a taxi. Overall, the property is rundown, but it will do for a one-night stay at an airport hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotelSincerely,Tyreek Graham

8/10 Buono

Morgan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Close to the airport, but hotel parking is limited.
Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Dear Morgan,We Appreciate your feedback! Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Tamika

Mi è piaciuto: Pulizia e servizi
My room was clean and customer was excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Dear Tamika,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Eccellente

Fnu

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 1 apr 2024
Dear Fnu,Thank you for taking the time to tell us about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 Soddisfacente

Janet

Soggiorno di 2 notti a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 6 apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel

2/10 Terribile

Esther

Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 22 apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

10/10 Eccellente

Tonya

Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 22 apr 2024
Dear Tonya,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Soddisfacente

Julie

Viaggio con la famiglia
The hotel was fine( just a typical hotel), but just a warning that if you pay to park in the garage you are not guaranteed a spot. They let anyone who will pay (non hotel guests included) to park there.
Soggiorno di 4 notti a marzo 2024
Risposta di Chuda, il giorno 30 mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our management team and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Scarso

Kimberly

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Servizi
Our car got broken into while in the garage that I paid $38 to park in. Thank goodness we weren’t doing the park and fly option !
Soggiorno di 1 notte a marzo 2024
Risposta di Chuda, il giorno 30 mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terribile

Christopher

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rude and very disrespectful
Soggiorno di 1 notte a marzo 2024
Risposta di Chuda, il giorno 28 mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Buono

PJ

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
close to the airport, good place to stay, but not fancy or anything. clean and nice staff.
Soggiorno di 2 notti a marzo 2024
Risposta di Chuda, il giorno 27 mar 2024
Thank you for your feedback. I appreciate your feedback.

10/10 Eccellente

MIRO OLIVEIRA, Hudson

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The most comfortable bed I had sleep all my life . Better than my own bed. We stayed at 11th . The only thing they have to do is fix the sealing . Was dripping water for 3 days . The front desk employees are amazing . Very friend . I worked at Crystal city many years and still my favorite place around . Thank you .
Soggiorno di 3 notti a marzo 2024
Risposta di Chuda, il giorno 27 mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Soddisfacente

Amanda, Providence

Soggiorno di 3 notti a marzo 2024
Risposta di Chuda, il giorno 27 mar 2024
Thank you so much for your feedback. We appreciate your feedback. Thank you for your business.

6/10 Soddisfacente

Janet

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Dated airport hotel. Mecca for middle school field trips, mediocre food, and somewhat scarey parking garage in “the other side of the tracks” neighborhood. Do not recommend for females traveling by themselves. While I felt safe inside the hotel, I’d never walk around by myself after dark.
Soggiorno di 2 notti a marzo 2024
Risposta di Chuda, il giorno 27 mar 2024
Thank you so much for your feedback. We will be addressing your concerns.

4/10 Scarso

Joshua

Soggiorno di 1 notte a marzo 2024
Risposta di Tyreek Graham| Area Assistant Front Office Manager, il giorno 14 apr 2024
Dear Joshua,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

4/10 Scarso

Sayuri

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
団体の学生がいてうるさかった。エレベーターが混雑して待たされた。
Soggiorno di 2 notti a marzo 2024
Risposta di Chuda, il giorno 27 mar 2024
Thank you for your feedback. we will be addressing your concerns.

8/10 Buono

Micah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We loved the time that we needed this hotel for, and the staff was very accommodating. Overall, worth the money!
Soggiorno di 2 notti a marzo 2024
Risposta di Chuda, il giorno 24 mar 2024
Hello Micah, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.