Piscina stagionale all'aperto, cabanas (a pagamento)

Recensioni per YOTEL Washington DC

4 out of 5
YOTEL Washington DC
415 New Jersey Ave Nw, Washington, DC

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 741 su 1440 recensioni" "
Valutazione di 8 - Buono. 359 su 1440 recensioni" "
Valutazione di 6 - Soddisfacente. 184 su 1440 recensioni" "
Valutazione di 4 - Scarso. 83 su 1440 recensioni" "
Valutazione di 2 - Terribile. 73 su 1440 recensioni" "

9,2/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

emanuela

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2022

10/10 Eccellente

Jeremy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Accommodating and friendly staff. Close to the mall and capital building. Cool trendy room design.
Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 3 mag 2024
Good day Jeremy,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Soddisfacente

Shellie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 3 mag 2024
Good day Shellie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

8/10 Buono

Heidi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean. Staff are very thoughtful and helpful.
Soggiorno di 7 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 2 mag 2024
Good day Heidi,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Soddisfacente

Brad

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The property was nice, but the room itself had a couple problems. First the temperature was so up and down, it would be hot and then you’d turn the thermostat down to be cold and then it would be too cold, then when it was warmer in there, it smelled like paint. Next the blinds were already broken when we got there, there was a light in the closet that was on constantly and would not turn off, the chrome cast they used for casting TV and Movies too was not even connected and I had to plug it in behind the TV myself. At night, there was constant banging outside and sounded like people moving around and like construction work, even though there was no construction. The technology that used to control the lights was nice, and different but it also did not work half the time and was dark. There also was not enough plug ins for the amount of things we needed to charge. I charged my phone next to the bed and my partner had to go across the room to charge her phone. The staff was nice and always there to help, especially the man at the front desk when we first book in. He was nice and helpful and always a friendly face to see and always wanted to say hi. Lastly, there was a couple of homeless people outside when the times we would walk around out side to get to the museums and different restaurants. Although it was a nice and different stay, I don’t think I would re stay there again if I had the chance.
Soggiorno di 7 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 29 apr 2024
Good day Brad, Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Our mission at YOTEL is to challenge the status quo. We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep. We provide unique spaces, each with their own personality, all delivered with a touch of fun and tons of passion. I will share your feedback with our leaders and make any improvements and changes that are necessary. Thank you very much for sharing your valuable feedback with us! We hope you will give us another opportunity to earn your business in the future. In service, Matt Sommers, General Manager

10/10 Eccellente

Alonza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 26 apr 2024
Good day Alonza,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Eric

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room, 1055, was cleaned daily. Staff was professional, courteous and helpful.
Soggiorno di 5 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 25 apr 2024
Good day Eric,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and the staff was very kind. Very easy to walk to the National Mall!
Soggiorno di 3 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 19 apr 2024
Good day Jennifer,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Soddisfacente

Laura

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
Meh. Service fee of $35 daily was supposed to include $10/day food credit. Nope. Asked and was told only $20 for full 5 day stay. Child's book was taken during cleaning on first morning after we were told only cleaning every other day.
Soggiorno di 5 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 18 apr 2024
Good day Laura,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am eager to investigate further to attempt to make it right. If convenient, please reach out to me directly at the hotel so that we can discuss your experience in greater detail.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Buono

Lindsay, Union City

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
This property is very convenient to the Capitol and other legislative buildings in the DC area.
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 18 apr 2024
Good day Lindsay,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Adam, Madison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great facility and staff - Look forward to visiting when the pool is open!
Soggiorno di 5 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 18 apr 2024
Good day Adam,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. The pool is guaranteed to be fully open by Memorial Day, however, if the weather gets to a point of stability, we will open early. Stay tuned!We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 16 apr 2024
Good day James,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Fe, Isabela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No me gusto la forma que me trato el dia 5 de abril la joven que estaba en el front desk, Cuando fui a cambiar la habitacion por la que nos correspondia. Es una persona que debe estar mas orientada a servicio al cliente. Por eso le di un 3. en servicio para que mejoren con esta persona. Sin embargo Mia es excelente fue muy agradable su recibimiento, nos ofrecio ayuda mas alla de sus responsabilidades y en adicion se esforzo en entendernos a pesar que no era su idioma. Gracias Mia!!!! Eres la mejor.
Soggiorno di 5 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 16 apr 2024
Buen día Fe,Gracias por elegir hospedarse en el YOTEL Washington DC. Apreciamos su negocio y valoramos sus comentarios mientras nos esforzamos continuamente por mejorar cada día para nuestros huéspedes.Esperamos que nos brinde otra oportunidad de ganar su negocio en el futuro.En servicio,Matt Sommers, director general

6/10 Soddisfacente

Aaron

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Clean but blinds didn’t open and it took 3 days and 7 phone calls to get them to fix. Their fix made it so the blinds didn’t close. Wouldn’t use them again except for a one-night stay.
Soggiorno di 4 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 16 apr 2024
Good day Aaron,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am terribly sorry that my team was unable to resolve the window blinds issue in a timely manner. Your experience is not indicative of the high standards we set for ourselves and I am sorry that we failed during your stay.I hope you will reach out to me directly so that I can attempt to make it right for your next visit to DC.In service,Matt Sommers, General Manager

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was extremely friendly, but overworked.
Soggiorno di 3 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 16 apr 2024
Good day Christopher,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Eccellente

Dena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice property & friendly staff.
Soggiorno di 4 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 16 apr 2024
Good day Dena,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Ivis, Sarasota

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent experience.
Soggiorno di 5 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 10 apr 2024
Good day Ivis,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved my stay at Yotel!Staff was Great as was atmosphere,will come back!
Soggiorno di 7 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 10 apr 2024
Good day Mary,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 Scarso

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Modern hotel with cool LED lighting and reclining bed. Rooms are clean and separate shower and toilet. Parking is expensive, but you can park for half price at Hall of the States building behind, garage entrance is on E st NW, check it on Spot Hero or Best Parking app. Front desk are not customer services oriented, you will get the same level of service from a government offices or a kiosk. Cleaning staffs and valet are nice.
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 9 apr 2024
Good day Kevin,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Eccellente

Suzanne

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 29 apr 2024
Good day Suzanne,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Hector

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 29 apr 2024
Good day Hector,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Kristopher

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 29 apr 2024
Good day Kristopher,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Soddisfacente

Roseanne

The parking lot is tight and odd...I ended up parking around the block...There were homeless people sleeping on the ground aroubd the hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 9 apr 2024
Good day Roseanne,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Eccellente

Mona Alyah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 29 apr 2024
Good day Mona Alyah,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Soddisfacente

Stephanie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 9 apr 2024
Good day Stephanie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 Eccellente

Shane

Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 25 apr 2024
Good day Shane,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Emily

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All & all was excellent.
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 9 apr 2024
Good day Emily,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Misty

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I did not get the room that I reserved and the staff would not refund the difference. And a “city” view, is not as imagined; staring at the Hyatt is not what I expected. Lots of hair in the shower. It is nearly attached to a fire station so siren’s were loud. Parking is $50-$60/day. Staff in the restaurant were very friendly & helpful.
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 9 apr 2024
Good day Misty,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. The cleanliness issues you encountered are deeply regrettable and completely against our service standards. If interested, please reach out to me at the hotel directly so that we can discuss you experience and I can attempt to make it right.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Eccellente

Van

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The parking garage is too small. You need to be very careful in the parking garage especially if you are backing up. Many cars get accidents in the garage.
Soggiorno di 2 notti ad aprile 2024
Risposta di Matt Sommers, General Manager, il giorno 3 apr 2024
Good day Van,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

4/10 Scarso

Maribel

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 4 apr 2024
Good day Maribel,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

4/10 Scarso

CHARLIE

Soggiorno di 2 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 25 apr 2024
Good day Charlie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Coffee on each floor - nice
Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 2 apr 2024
Good day Paul,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Vincent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at this facility is absolutely exceptional. They did everything they could possibly do to make you feel welcome and glad you came there. If there was anything that you had a concern about they would fall over themselves to make it right.
Soggiorno di 4 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 2 apr 2024
Good day Vincent,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Soddisfacente

rekha

Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 19 apr 2024
Good day Rekha,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

6/10 Soddisfacente

Lily

Viaggio di gruppo
Mi è piaciuto: Pulizia
The hotel was very nice. Very modern with beds that rise and recline. Nice bathrooms also. There isn’t a coffee maker in the room but they have a coffee station on each floor by the elevator. I was disappointed with the bar area. Each time we wanted to go to the bar they said they were closed even though the hours posted said they should be open. When we arrived at 10 pm there was no food available at the hotel. You had to order uber eats or go out. Also housekeeping never took our used cups and threw them away. One night we ate in the room and they never took the dirty dishes. The front desk staff was very friendly but I feel they must have been understaffed in the restaurant and in housekeeping. The hotel is very close to the capitol and the museums. Location was great.
Soggiorno di 6 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 2 apr 2024
Good day Lily,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

2/10 Terribile

Deanna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
As VIP member I should have received a room upgrade. Instead, I got a basic room with view at AC systems and when I mentioned it to the management, I received no response. Secondly, we were arriving 1 hour prior to check in. I called the front desk asked if we can check in earlier as we have 2 little kids (2 and 4yo) and lady on the phone wanted to charge me $55 for early check in. So YOTEL you getting one star from me for such simple gesture that you don’t offer your guests of complimentary early check in if room is available. Lastly, they charge $35 per day for amenities such as coffee (in the hallway) and water. The coffee machine wasn’t working, I had to call the front desk so they can recalibrate coffee maker and wait 30 minutes. The pool was closed because it’s not a season. So they charge $35 per day for things they don’t have. For family of 4 we only were given 2 towels. Had to wait for hours to get extra towels as they said they understaffed.
Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 2 apr 2024
Good day Deanna,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. As a Premium VIP with Expedia, we genuinely value your business. I apologize that an upgrade to our First Class room with 2 Queen beds and a view was not available on your arrival date. Please note that the 35 nightly facility fee also includes a daily 10 food and beverage credit (simply charge the bill to your room) as well as a curated list of exclusive discounts to area attractions and tours. I am terribly sorry that this was not explained better at check-in. We will conduct some additional training to ensure that this doesn't happen again in the future.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Buono

Morgan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Highly recommend with one scruple. The staff and facilities were amazing, everyone was so helpful and friendly. The location is exceptional, and all of the many things we were in DC to see and take part in were truly in short (15-30 mins) walking distance away. Around the hotel there were several easy places to grab food without the gouging prices (we loved Jack’s Famous Deli and Z-Burger!). The one thing that might be an issue for some was the utter lack of privacy in the room. The bathroom/shower situation is a cloudy glass partition that is little more than a shower curtain in the room. There is no separate bathroom, but an unlockable glass door that doesn’t reach the ceiling. Anyone in the room with you will get to hear and smell anything happening in the room, fyi. The doors and walls to the hotel itself are very thin, and normal volume conversations can be heard from guests on either side very easily. Despite the two minor things, the hotel is very strongly recommended, and was a big part of our wonderful trip to DC!
Soggiorno di 4 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 2 apr 2024
Good day Morgan,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. Please look out for our 'First Class' room types that offer some larger spaces and more traditional hotel room layouts that might suit your needs better next time.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Genia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very hip hotel that was unusual but very accommodating. I fell in love with the adjustable beds as they offered flexibility for room use, the room lighting options were also very cool and the hydration bars (on each level) was great for our adventures. Close proximately to capital and mall so we could explore on foot. Excellent place. Would stay there again.
Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 2 apr 2024
Good day Genia,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Michael

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Good Location, Great Restaurant, Big/Nice TV, Staff Helpful/Responsive. Hotel and Restaurant/Bar had a nice vibe. Noisy in the morning...could really never sleep past 7a.
Soggiorno di 4 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 29 mar 2024
Good day Michael,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Buono

Hawkins

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 29 mar 2024
Good day Hawkins,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Aaron

Mi è piaciuto: Pulizia e personale e servizio
The hotel was a cery good location to seeing the city
Soggiorno di 4 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 27 mar 2024
Good day Aaron,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Soddisfacente

Daniel

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It's a nice property. Rooms are clean, bed was comfortable. Good bar/restaurant. Every floor has complementary coffee and water stations, and the coffee is good. Service left a lot to be desired. No one answered in housekeeping or the front desk when i called, and i let the phone ring a long time. After my room was cleaned there was no kleenex. It was empty when i left the room, no idea why it wasn't refilled. Took 20 minutes to get more. My sink faucet trickled out. Should have been noticed and fixed before i checked in (they did fix it the next day). Iwent to get coffee this morning and there was no cream. Someone from housekeeping should have seen that, but my guess is that it's someone else's job and so it was ignored. I called the front desk, and this time someone answered. Still no cream a half hour later. Then i go to check out (which you have to do in the lobby. There was a long line and only one person at the front desk (looked like their second terminal was down). They have self checkout kiosks, but it wouldn't let me check out. So i waited for me than 20 minutes just to check out and was told i couldn't check out on the kiosk because i booked through Expedia. Staff was nice, just not very efficient. And my guess is that they are also understaffed.
Soggiorno di 2 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 27 mar 2024
Good day Daniel,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am disappointed to read about your experience as your recap does not live up to our standards and I apologize that we failed during your stay. If interested, please reach out to me directly so that we can discuss further and I can attempt to make it right.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Eccellente

Dirk

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a pleasant experience.
Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 27 mar 2024
Good day Dirk,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Robert

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 26 mar 2024
Good day Robert,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Roberto

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel is very millennial style, very techie reception area, hotel is close to Union Station Definitely not a traditional Hotel but doable
Soggiorno di 4 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 25 mar 2024
Good day Roberto, Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Our mission at YOTEL is to challenge the status quo. We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep. We provide unique spaces, each with their own personality, all delivered with a touch of fun and tons of passion. Thank you very much for sharing your review with us! We hope you will give us another opportunity to earn your business in the future. In service, Matt Sommers, General Manager

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good property!
Soggiorno di 3 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 25 mar 2024
Good day Michael,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Eccellente

Vincent

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Super modern hotel with unique tastes. Highlights include large rooms, adjustable bed, and adjustable LED mood lighting. The only “problem” is that it is quite a bit of a walk (15 mins) if you wanted to go towards downtown or to the center of National Mall. Not too big of an issue, unless you’re traveling back at night, in which you’ll have to pass a homeless shelter. We felt safe however, but always good to be observant and cautious, especially traveling with kids. On the other hand, the location is very close to the Capital (if you wanted to rope drop it), as well as Union Station (which is helpful for any trains going out of town). The hotel is very self-managed, with check ins and check outs done at a kiosks, so we barely talked to anyone during our stay. Overall, 8/10, would definitely stay there again.
Soggiorno di 3 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 22 mar 2024
Good day Vincent,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. Please note that we do offer the more traditional check-in and out experience at our "Mission Control" desk in the lobby so it is a "choose your own adventure" type of experience for those on the go, the kiosks work great! For those who want more of the personalized experience, our Mission Control team is available.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Chynna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed my stay, some of the front desk girls were really nice and a few had an attitude but that’s okay.
Risposta di Matt Sommers, General Manager, il giorno 21 mar 2024
Good day Chynna,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. If convenient, please reach out to me at the hotel directly so you can share with me which employees were not delivering service up to our standards. We want to make sure all of our guests receive the best service and experience possible.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Eccellente

Terrence

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice modern upgraded hotel. Very close to Capital Bldg
Soggiorno di 3 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 19 mar 2024
Good day Terrence,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Buono

Steve

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was helpful.
Soggiorno di 4 notti a marzo 2024
Risposta di Matt Sommers, General Manager, il giorno 18 mar 2024
Good day Steve,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager