Hall

Recensioni per Super 8 by Wyndham Wausau

2 out of 5
Super 8 by Wyndham Wausau
2006 Stewart Ave, Wausau, WI

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 370 su 1002 recensioni" "
Valutazione di 8 - Buono. 410 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 142 su 1002 recensioni" "
Valutazione di 4 - Scarso. 49 su 1002 recensioni" "
Valutazione di 2 - Terribile. 31 su 1002 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quite
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 29 apr 2024
Dear Mary,Thank you so much for your glowing feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Eccellente

Marvin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Off the beaten path.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 29 apr 2024
Dear Marvin,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Buono

Patrick

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Room was clean and good amenities. Pool disappointing - Over two night stay, pool closed one night and hot tub closed the next.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 24 apr 2024
Dear Patrick,We're glad to hear that you found your room clean with good amenities during your stay. However, we're sorry to hear that the pool and hot tub were closed on different nights, causing disappointment. We understand how frustrating this must have been for you, and we apologize for any inconvenience it caused. Your feedback is valuable, and we'll look into the issues with the pool and hot tub closures to ensure improvements are made. We hope to have the opportunity to better serve you on your next visit.Sincerely, Hotel Manager

10/10 Eccellente

CHAD

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Duane

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room 210; the tub sound like you will be breaking through at any time...
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 23 apr 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had a pleasant stay overall, despite the issue with the tub in Room 210. We apologize for any inconvenience this may have caused and will address it promptly to ensure the comfort of our guests. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

10/10 Eccellente

Patricia, Pittsville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable bed, pillows, tv remote easy to use and “clean,” fan in bathroom, shower with hot water and walk soap-shampoo-conditioner. Everything freshly updated and practical and very comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Patricia,Thank you for your great feedback. We're delighted to hear that you enjoyed your stay and found our accommodations to be comfortable and convenient! Providing a relaxing environment with modern amenities is important to us, and we're thrilled that you found our beds, pillows, and bathroom amenities to your liking. We hope to welcome you back for another comfortable stay in the future!Sincerely,Hotel Manager

8/10 Buono

John

Viaggio con la famiglia
As expected
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 11 apr 2024
Dear John,Thank you for your glowing feedback. We're delighted to hear that your stay met your expectations! Providing a comfortable and enjoyable experience for our guests is always our goal. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 Soddisfacente

Melissa, Ontonagon

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The hotel is economical and conveniently located. A basic breakfast is provided. An average on the road hotel. The walls/doors are not sound proof - could hear the TV next door all night. The water to the toilet also ran consistently- finally shut it off for quiet.
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Melissa,Thank you for your kind feedback. We're pleased to hear that you found our hotel to be economical and conveniently located. However, we apologize for the noise disturbances from neighboring rooms and the issue with the water in the toilet. Your comments regarding soundproofing and maintenance will be addressed with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Randy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Price was reasonable and clean. The staff were pleasant, especially the new guy(17 yr old) and the young lady that was helping him. Handy location, as we made several trips to the Aspirus Hospital.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 27 mar 2024
Dear Randy, Thank you for your positive feedback. We're delighted to hear that you found our hotel to be reasonably priced, clean, and conveniently located for your trips to Aspirus Hospital. It's wonderful to know that our staff, including our new team members, provided pleasant service during your stay. We'll be sure to pass along your kind words to them. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Karen

Viaggio con la famiglia
At one time no hot water at all. Took a shower and ran out of hot water . For the price I paid I would think there would be hot water all the time .
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 25 mar 2024
Dear Karen,We apologize for the inconvenience you experienced with the hot water during your stay. Providing a comfortable and reliable experience is our priority, and we regret that we fell short of your expectations in this regard. We'll investigate the issue promptly to ensure it doesn't happen again in the future. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Briget

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The manager did a great job accommodating our stay
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 23 mar 2024
Dear Briget,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

6/10 Soddisfacente

Jennifer

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Bathroom sink did not drain and shower dripped all night which was frustrating.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 19 mar 2024
Dear Jennifer,Thank you for your kind feedback. We're truly sorry to hear about the issues you encountered with the bathroom sink and shower during your stay. It's unacceptable that you experienced drainage problems and noise disruptions from the shower, and we apologize for the frustration this caused. Your feedback is invaluable, and we're taking immediate steps to address these maintenance issues to ensure a more comfortable experience for our guests in the future. Sincerely, Hotel Manager

8/10 Buono

Louise

Mi è piaciuto: Pulizia e personale e servizio
Overall cleanliness was excellent but heating unit vent in our room was partially covered with a build up of dust. Also refrigerator in room was noisy so we turned it off.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Louise,Thank you for your kind feedback. We're pleased to hear that you found the overall cleanliness of our hotel to be excellent. However, we apologize for the issues you encountered with the heating unit vent and the noisy refrigerator in your room. We'll address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience soon.Sincerely, Hotel Manager

10/10 Eccellente

Cassie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice staff and clean hotel. The check in process is very long. How many things do I need to initial? It created a long wait to check in.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Cassie,Thank you for your kind feedback. We're delighted to hear that you found our staff friendly and our hotel clean. However, we apologize for the inconvenience and delay you experienced during the check-in process. Your feedback is valuable, and we'll review our procedures to streamline the process and minimize wait times for our guests. We hope to welcome you back for a smoother and more efficient experience in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

travis

Non mi è piaciuto: Servizi
It was fair
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 13 mar 2024
Dear Guest,Thank you for your feedback. We appreciate your input and hope to improve our services to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Buono

Gail

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value for the price. This will be our standard motel on future visits to the Wausau area.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 13 mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found value in your stay with us. Looking forward to welcoming you back on your future visits to the Wausau area!Sincerely, Hotel Manager

10/10 Eccellente

Sandy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 23 feb 2024
Dear Sandy,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terribile

Jason

Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 21 mar 2024
Dear Jason,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Eccellente

Dana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like how clean the entire place is. The staff was very polite and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 16 feb 2024
Dear Dana,Thank you for your positive feedback! We're delighted to hear that you appreciated the cleanliness of our facility and had a positive interaction with our staff. Providing a clean and welcoming environment, along with excellent customer service, is our priority. We look forward to welcoming you back in the future and continuing to exceed your expectations. Sincerely, Hotel Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
old scratchy towels - one had a footprint on it, shower didn't drain properly, hvac was very loud and made a squeaking noise when it turned on and off, walls very thin - family next door kept me awake with normal speaking voices.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager., il giorno 13 feb 2024
Dear Guest,We are very sorry to hear that we did not meet your expectations.I deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again.Sincerely, Hotel Manager

4/10 Scarso

Riley, Detroit Lakes

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Old property. Best for just a crash place; do not expect a pleasant smell. Very musty and old.
Soggiorno di 1 notte a gennaio 2024
Risposta di Nick P, il giorno 11 feb 2024
Thank you for your comments. We just finished major renovation at this hotel in 2022. Yes it’s old but clean and newly renovated Super8.

10/10 Eccellente

Allison

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unfortunately, the smokers hover by the door you need to enter.
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager., il giorno 10 feb 2024
Dear Allison,We sincerely apologize for any inconvenience caused by the presence of smokers near the entrance. We understand that this can be unpleasant for our guests, and we take your feedback seriously. We will address this issue promptly to ensure that all our guests can enter and exit our premises comfortably. We appreciate your understanding and value your input as we work towards providing a more enjoyable experience for all our guests. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Bonnie

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
Staff was not readily available upon arrival; not at desk or in vacinity. Room was clean, but common areas less so. Rugs were very dirty. Sound proofing wasn't great.
Soggiorno di 1 notte a gennaio 2024
Risposta di NickP, il giorno 6 feb 2024
Thank you for taking the time to share with me your recent experience at the Super8. I want to take the opportunity to apologize for the incident that you mentioned. For our guest safety front desk do make rounds of the hotel to make sure that all our entrance doors are locked. We do have all our rugs shampoo once month due to heavy traffic. We look forward to serving you on your next trip. Please feel free to contact me if I can be of assistance to you.

4/10 Scarso

Jeni

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a febbraio 2024
Risposta di NickP, il giorno 5 feb 2024
We apologize for any inconvenience. Please provide us more information so we can do better in future. Thank you!

8/10 Buono

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager., il giorno 5 feb 2024
Dear Thomas,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Eccellente

Jacek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager., il giorno 3 feb 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Eccellente

Michael

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in and clean room
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 30 gen 2024
Dear Michael,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Buono

Rebeca

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Updates through out. Friendly staff. Breakfast options limited but its free. 🙂
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 25 gen 2024
Dear Rebeca,Thank you for sharing your feedback! We're pleased to hear that you enjoyed the updates throughout the stay and found our staff to be friendly. While we acknowledge the limited breakfast options, we're glad to offer it as a complimentary service. Your positive attitude is appreciated, and we'll certainly take note of your comments to continually improve our offerings. We hope to have the pleasure of hosting you again in the future! Sincerely, Hotel Manager

8/10 Buono

Pang

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel. Clean. Very comfortable. Tub was a little squeaky but overall, I like the cleanliness.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 23 gen 2024
Dear Pang,Thank you for sharing your positive experience! We're pleased to hear that you found the hotel nice, clean, and very comfortable. Your feedback is valuable, and we appreciate your understanding about the minor issue with the tub. We're committed to maintaining high standards of cleanliness, and it's great to know that it was noticeable during your stay. We look forward to providing you with another comfortable and enjoyable experience.Sincerely, Hotel Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia
Bonus: Hot tub 24/7!! Minus: BF disappointing
Check in was quick, personable staff. Room was clean and as advertised. Bed was hard, pillows comfy, bigger fridge than usual for a hotel, microwave, heater wasn’t too loud/noisy when running. Breakfast was disappointing: coffee, juice, waffles, toast, muffins, coke cereal, hard boiled eggs, yogurt and Jimmy Dean microwaveable sandwiches (gross). Guess I got used to a hot BF with eggs, bacon or sausage, bagels and just more variety from other hotels. Biggest bonus: pool and hot tub open 24/7!! No kids after 10pm allowed. :) Places close by: mcd’s across the parking lot, Applebees, Jimmy John’s, and a couple bar/restaurants. As well as gas stations for convenient items.
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Manager., il giorno 23 gen 2024
Dear Guest,Thank you for providing detailed feedback about your stay. We're pleased to hear that your check-in experience was quick and the staff was personable. It's great that your room met expectations in terms of cleanliness and amenities. We appreciate your honest assessment of the breakfast options, and we'll certainly consider that for future improvements. We hope you had a comfortable and enjoyable stay, and we look forward to hosting you again if your travels bring you back to the area.Sincerely, Hotel Manager

10/10 Eccellente

MARC

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager., il giorno 23 gen 2024
Dear MARC,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

8/10 Buono

Derek

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 22 gen 2024
Dear Derek,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Buono

Donald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our only complaint was slamming doors noisy people above us.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 22 gen 2024
Dear Donald,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the slamming doors and noisy neighbors during your stay. We understand that a peaceful environment is crucial for a comfortable experience, and we regret that we fell short in this aspect. Please be assured that we take your comments seriously, and we will address this issue to ensure a more enjoyable stay for future guests. If you choose to stay with us again, we'll do our best to make sure your experience is much more serene.Sincerely, Hotel Manager

8/10 Buono

Victor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 18 gen 2024
Dear Victor,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Eccellente

Teresa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
HOTEL clerk Let us check in 30 minutes early on a snowy blustery day! Janitor Fixed Hot Tub jets for us! Breakfast was great! Staff were all excellent! Clean rooms and comfortable beds.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 15 gen 2024
Dear Teresa,Thank you for your wonderful feedback. It's fantastic to hear about the positive aspects of your stay! Kudos to the hotel clerk for accommodating an early check-in on a snowy day, and the janitor for promptly fixing the hot tub jets—excellent customer service. I'm glad you enjoyed a great breakfast and found the staff to be exemplary. Clean rooms and comfortable beds are always a plus. We hope to welcome you back for another wonderful experience in the future!Sincerely, Hotel Manager

10/10 Eccellente

Cynthia, Shawano

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stayed over after a performance at the Grand Theater. The room was clean and quiet. Took advantage of the hot tub before leaving. Very pleasant.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 15 gen 2024
Dear Cynthia,Thank you for sharing your positive experience! It's great to hear that your stay after the Grand Theater performance was enjoyable. A clean and quiet room, along with the opportunity to relax in the hot tub, sounds like a perfect way to unwind. We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 13 gen 2024
Dear Michael,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Buono

Joni

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 12 gen 2024
Dear Joni,Thank you so much for your kind words. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 Scarso

Darin, long lake

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
My father was hospitalized in Wasau so I booked the hotel for my mother and cousin. The facility was clean and very close to the hospital which was great. At 10 pm my cousin spoke to front desk because neighboring room had kids wrestling around and yelling until after midnight. The parents dropped kids off in room and went back to pool to party because they came back loud after midnight also. My cousin asked if they could just move but were denied. I talked with my cousin and I said there were still rooms available so she should be able to get another room for the night there. My mom and cousin just decided to put pillows over their heads and make the best of it. Was just a bad experience.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Darin,We are truly sorry to hear about the disruptive experience your mother and cousin had during their stay. It's unfortunate that the neighboring guests were loud and that they weren't able to move rooms despite the disturbance. We take such matters seriously and will address this with the team to ensure that situations like these are handled better in the future. Your feedback is valuable, and we hope to have the chance to provide a more comfortable stay should the opportunity arise in the future.Sincerely, Hotel Manager

10/10 Eccellente

Nathan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It exceeded expectations
Soggiorno di 4 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Nathan,Thank you for your stay and wonderful comment! We're thrilled that your experience exceeded your expectations. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

2/10 Terribile

Lewis

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Lewis,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Buono

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Peter,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

10/10 Eccellente

Vilma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Renovated, nice and clean. Close to Granite Peak skiing area and restaurants. Definitely would recommend.
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Vilma,Thank you very much for your stay. We really appreciate your kind words and recommendations. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we did a good job. It would be a pleasure to have the chance to serve you again in the future. Sincerely, Hotel Manager

8/10 Buono

Nancy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Manager., il giorno 28 dic 2023
Dear Nancy,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Buono

Beverly

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager., il giorno 28 dic 2023
Dear Beverly,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Eccellente

Naomi

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and quiet. The room had everything we needed. Nice European pillows.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 21 dic 2023
Dear Naomi,Thank you for your stay. It's wonderful to hear that your stay was comfortable and met your needs! We're thrilled you found the room clean, quiet, and well-equipped with everything you needed. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

2/10 Terribile

Kate, Mchenry

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were kicked out of our room before we even checked in because I brought a cat even though they are listed as pet friendly. Even the website states they are pet friendly. The supervisor was conveniently unavailable when expedia called them.
Soggiorno di 1 notte a dicembre 2023
Risposta di Nick P, il giorno 10 dic 2023
We are really sorry for your inconvenience but we do have clearly informed that we do accept pets but dogs only.

4/10 Scarso

Candice

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Manager, il giorno 22 nov 2023
Dear Candice,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 Eccellente

sue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Safe clean and reasonably priced.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 18 nov 2023
Dear Guest,Thank you for your positive feedback. We're thrilled to hear that you found our hotel safe and clean, as well as reasonably priced. Your satisfaction and comfort are our top priorities. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.Sincerely, Hotel Manager

6/10 Soddisfacente

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sink and shower drains were very slow-water would fill up and not go down easily. The sausage biscuits were a nice idea but warming in the microwave made them soggy.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 21 nov 2023
Dear Mary,We apologize for the inconvenience with the slow drains in the sink and shower. We'll have our maintenance team address this issue promptly to ensure a more comfortable stay for our guests. Your feedback about the sausage biscuits is noted; we'll explore alternative methods to maintain their freshness when served. Hope you will visit again.Sincerely, Hotel Manager