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Recensioni per Fort Recovery Beachfront Villa & Suites Hotel

4 out of 5
Fort Recovery Beachfront Villa & Suites Hotel
Towers West End, PO Box 239, Road Town, West End, Tortola

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 35 su 107 recensioni" "
Valutazione di 8 - Buono. 41 su 107 recensioni" "
Valutazione di 6 - Soddisfacente. 14 su 107 recensioni" "
Valutazione di 4 - Scarso. 7 su 107 recensioni" "
Valutazione di 2 - Terribile. 10 su 107 recensioni" "

8,8/10

Pulizia

8,2/10

Personale e servizio

5,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Un bellissimo tramonto
Siamo stati molto bene durante il nostro soggiorno in questa struttura....forse l'albergo è un po' caro visto il complesso della struttura.

10/10 Eccellente

Darryl

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a marzo 2020

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia e servizi
WOW! The price we paid for this room is outrageous! This place is terrible. I'd file a complaint to get my money back if possible. Doesn't look ANYTHING like the pics. We were the ONLY people staying at the hotel. It was like out of a bad horror movie. No phone, no TV, no amenities. It was basically a roof over our heads for almost $400 per night!!
Soggiorno di 1 notte a gennaio 2020

2/10 Terribile

Tim P.

Non mi è piaciuto: Pulizia
Beautiful View, Great Location
Fort Recovery is perfectly located between Road Town and Soper's Hole, with convenient access to the restaurants and bars on the west side of Tortola. The resort itself was exactly what we were hoping for... spacious rooms, island-style grounds, and right on the beach. The woman who made breakfast in the morning was one of the sweetest people we met on Tortola and it was a pleasure to chat with her. Overall, it was a great place to stay, and I expect that we will be back in the future.
Soggiorno di 2 notti a dicembre 2019

10/10 Eccellente

Tim P.

Mi è piaciuto: Pulizia
Beautiful Property, Convenient Location
This was a wonderful place to spend the night. Fort Recovery is perfectly located between Road Town and Soper's Hole, with easy access by car to the great restaurants and bars on the west side of Tortola. Our room had a beautiful balcony overlooking the water. Check-in and parking were easy. The room was spacious and nicely decorated. Overall, this was a great stay, and we plan to be back again soon.
Soggiorno di 1 notte a dicembre 2019

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Good location, nice swimming area. Beach was short. Dinner was not very good, but was adequate.
Soggiorno di 2 notti a gennaio 2020

10/10 Eccellente

Martha, Topsfield, MA

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Fort Recovery is wonderful oasis in a less populated area of the island. The hotel is very quiet and everything is very laid back. If you want action and a lively bar you should probably go somewhere else . If you want to hang on the beach and read and relax in your beautiful room, then this is the place
Soggiorno di 5 notti a dicembre 2019

4/10 Scarso

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property was deteriorated. The door to the suite did not lock, the pool was dirty, the beach was not as shown in the pictures. The A/C didn’t work so they moved us to a different suite and on the second night that A/C broke down as well. The toaster caught fire and the stove was out of gas.
Soggiorno di 3 notti ad agosto 2019

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 3 notti a giugno 2019

2/10 Terribile

Brian, Chevy Chase, MD

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room we were given at Fort Recovery Beachfront Suites was decrepit and in no way resembled the photos shown on Expedia. The beach chairs outside the room were rusty and broken. There were red-brown stains all over the bathroom ceiling along with bug carcasses. The room was supposed to have a TV but there was only a cable wire in the buildout where the TV should have been. A sofa that looked like it was from the 1970s was the only thing to sit on in the living area. The air conditioner was from the 70s and cooled only the bedroom area while leaving the kitchen and living area hot, and it had a noise like a lawn mower. There was broken glass all over the beach outside our room. The room didn’t even have a telephone. Where a window should have been were only a screen and wood slats so some of the air conditioning was literally going right out the window. We did not feel entirely safe there as there appeared to be only one other couple occupying the hotel and they were leaving the next day. The whole place had an abandoned look and feel about it. The hotel had told us that it had a bar—what they have is a refrigerator with beer in it. No bar, no barstools, no bartender, no liquor, no cocktails—not what people reasonably expect from a beach hotel in the Caribbean. They had the nerve to tell us that our room was an upgrade, which means they have even worse rooms than ours. Expedia should not be cooperating with this business—it is a clip joint, straight up. Don’t go there.
Soggiorno di 5 notti a maggio 2019

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The rooms were clean, but did not meet expectations set by the photos on Expedia. The food prices were not clear and my wife and I spent over $100 for some watered down soup, rice and dry chicken. I would not recommend this place.
Soggiorno di 1 notte a maggio 2019

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
il est tout a fait scandaleux de vendre comme vous le faites cet établissement avec ces photos et descriptions des prestations . entre autres exemples , pas d'eau chaude , 1 mini savon !! pas shampoing etc ... la TV ne fonctionne pas , clim moteur d'avion . l'imposte vitrée au dessus de la porte d'entrée ne possède pas de rideaux , résultat vous avez en pleine figure le levé du jour qui aujourd'hui est à 5h00 du matin ... restaurant exemple, question au personnel : avez vous unes carte des boissons ? réponse : follow me et là cette brave et très sympathique employée vous ouvre un frigo . c'est ça la carte des boissons ... bref c'est affligeant . pour le bien de votre de votre réputation et de vos futurs clients arrêtez de vendre ce produit tel que vous le présentez , mais à ça juste valeur , enfin si l'on peut parler de valeur .. pour être résident depuis 25 ans à saint martin et avoir vécu les cyclones luis et irma , je pense savoir de quoi je parle . c'est pour cette raison que je considère que votre publicité est totalement mensongère et très clairement non vérifiée par vos collaborateurs je ne vous demande aucune contrepartie Je me réserve simplement le droit d'en m'informer mon conseil pour suite à donner si votre publicité concernant cet établissement ne serait pas remise à jour en souhaitant de votre part une réaction immédiate que je ne manquerai pas de vérifier sur votre site , je reste à votre disposition pour de plus amples informations .
Soggiorno di 3 notti a maggio 2019

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a maggio 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2019

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The pictures were deceptive. I am from the Caribbean and fully understand and can appreciate the damages caused by the most recent hurricanes, and slow pace of repairs. However, the pics told a completely different picture. In addition, the rooms were over priced for less than basic rooms.
Soggiorno di 1 notte a marzo 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2019

4/10 Scarso

Viaggiatore verificato

Soggiorno di 2 notti a febbraio 2019

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 3 notti a gennaio 2019
Risposta di Rita, il giorno 21 gen 2019
Thank you so much for the kind review.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2019
Risposta di Rita, il giorno 21 gen 2019
hank you for your kind response as it is greatly appreciated.

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great view and very clean room.
It was very nice and the room was always cleaned excellent. The view was awesome as well.
Soggiorno di 7 notti a dicembre 2018
Risposta di Rita, il giorno 21 gen 2019
Thank you for the kind review. Our housekeeping staff is wonderful and will pass on the message. Regards, Rita

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Decent stay
Stayed in a nice little beach cottage that opens up to the ocean. Room was very clean. Overall it felt a bit overpriced for the value. Yes it’s ocean front but the beach is not really nice and there are prettier areas in Tortola to stay in. There is also no full kitchen which was common in all other places we stayed in the BVIs. Would recommend Fort Recovery if it was more reasonably priced.
Soggiorno di 2 notti a dicembre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a dicembre 2018
Risposta di Rita, il giorno 21 gen 2019
Thank you for your response. It is greatly appreciated.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2018
Risposta di Rita, il giorno 21 gen 2019
Thank you for your kind review as it is greatly appreciated.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
On the water front with a beautiful view but the cleaners did not change the sheets they just remade the bed this tell me i sleep on sheets that someone else sleeped on who hygiene practices i am unaware of. Also i kill alot of roaches that were in the room.
Soggiorno di 2 notti a novembre 2018
Risposta di Rita, il giorno 24 gen 2019
New sheets are placed on our beds for every new check-in! Our sheets are changed every other day if you are here for a third day they are most certainly changed to a new set. We are sorry about the roaches but when it's dry they search for water and you must keep your screen doors shut. Sorry for that sad event of the roaches.

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 2 notti a novembre 2018
Risposta di Rita, il giorno 21 gen 2019
Thank you for your kind response as it is greatly appreciated.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
We liked the charm of the property it was very quaint. A little rustic but I think they are working on it. Right on a small beach with small pool. No place to eat close by only problem. We stayed only one night.The ladies running the show are nice. Susan, Rita were very helpful.Rooms are a little dated but clean and cute. Actual fort right in middle of property
Soggiorno di 1 notte a novembre 2018
Risposta di Anita MacShane Cottoy, il giorno 27 nov 2018
Thank you. The Fort thanks you very much as well. We are very proud if it also. It is one of the oldest Dutch Forts in the Caribbean . She also stood tall and proud right through the entire 2 devastating storms untouched and beautifully cleaned. There is alway something good in the worst situations. Thank you again for the lovey review.

10/10 Eccellente

Joseph

Our stay here was due to a last minute change in our BVI vacation itinerary. We showed up on their doorstep at 7:30 am, but Rita and her team immediately went above and beyond to welcome us right in and get settled. The small beach area is super chill and actually had some decent easy snorkeling. The massages at the spa from Elizabeth were some of the best we ever had. And CC made us lunch from scratch on the spot that was delicious and fresh. Everyone here bent over backwards to make us feel welcome and comfortable - We'd definitely return and recommend it to our friends!
Soggiorno di 1 notte a novembre 2018
Risposta di Rita, il giorno 21 gen 2019
Thank you for your kind review as it is greatly appreciated. I will be sure to tell CC about her lunch for you and Elizabeth for the massages. As for myself and my team, we are mostly interested in our guests comfort first and foremost. Thank you once again.

10/10 Eccellente

Anne, Clarksburg, Ontario

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
The property did experience some damage from the Hurricanes of last year. What it lacks in imperfection is made up by the kind and efficient staff. it has a lovely beach and the rooms are spacious and comfortable.
Soggiorno di 2 notti a novembre 2018
Risposta di Anita MacShane Cottot, il giorno 27 nov 2018
Thank you. Thank you from our staff . They are quite special. Looking forward to your return to see the great progress we are making..

10/10 Eccellente

Diane, Orion IL

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We enjoyed our short 3 night stay at Fort Recovery. We had a beachfront one bedroom unit. Missed having a restaurant and food available but understand they are still recovering from last years hurricanes. Looking forward to staying there again next year when everything is open. The staff was very accommodating. Thank you.
Soggiorno di 3 notti a novembre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2018

10/10 Eccellente

Sasa, Manhattan Beach

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Piece, beach, historic place, safe. Comfortable, noting missing.
Soggiorno di 1 notte ad agosto 2018

8/10 Buono

Anita, Philadelphia, PA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Close to the beach, staff were all very gracious and accommodating, considering that it has not yet been a year since the hurricane devastation, Fort Recovery is doing remarkably well in their attempts to get back to full restoration.
Soggiorno di 2 notti a luglio 2018
Risposta di Rita, il giorno 25 lug 2018
Thank you for your post. We are still working hard to restore up to full capacity.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Lovely people and property. Right on water. Glad they had a kitchen in the apartment we stayed.
Soggiorno di 1 notte a giugno 2018
Risposta di Rita, il giorno 25 lug 2018
Thank you for your kind response.

10/10 Eccellente

james

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful stay!
I booked this location last minute, and only due to the fact that the initial property I had booked (or thought I had booked), I had entered the wrong dates for. I live on St. Croix, and had gone over to Tortola for The Queen’s Birthday parade, and was on the ferry before I realized my mistake. But I’m glad I did as I thoroughly enjoyed my stay. I was early, but was shown to my room anyway by a very welcoming lady, and the room itself was very comfortable, and the view from the balcony was incredible! My only issue was the distance from town, and the cost of taxi fares to and from. When I return for a longer stay, I will definitely rent a car. Given that the West End ferry station was damaged during the hurricane, once repaired, I would definitely recommend taking the ferry to West End as opposed to Road Town as it will be closer. But again, I thoroughly enjoyed my stay at this location, and I found the staff very welcoming.
Soggiorno di 1 notte a giugno 2018
Risposta di Rita, il giorno 25 lug 2018
Thank you kindly for your lovely response. Sorry that you had booked incorrectly but we always try to accommodate our guest. Hope that you do return and renting a car is advised to tour around the island as taxi fares are high.

8/10 Buono

Bob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fort Recovery is in recovery mode
Our stay at Fort Recovery was nice. Our room was ready early and accommodated all of us (8) comfortably. They are still in repair mode there, but working very hard at getting back up to speed. The west end of the island was hit pretty hard by Irma, so the only restaurant available was Pusser’s at Soper’s hole. The hotel’s restaurant is not yet ready. We were able to get a taxi quickly and had lunch and bought dinner of pizzas to reheat at the hotel for dinner. Worked great and we saved in taxi fares. We swam in the pool and sat at the beach. Our room had a beautiful view. The staff were very helpful and accommodating.
Soggiorno di 1 notte a maggio 2018
Risposta di Rita, il giorno 25 lug 2018
Thank you for your kind response as we are still rebuilding and our restaurant should be ready by August 15th.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2018

8/10 Buono

Andres

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2018

4/10 Scarso

James

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Fort Recovery has not Revcovered yet
I can imagine Fort Recovery was great before the hurricane. Upon our arrival, there was no restaurant, no breakfast, no in room wifi, no TV. Originally the front desk person was very unhelpful. Only one bar / restaurant was open several miles away. We ended up renting a car since there was nothing within easy walking distance.
Soggiorno di 2 notti a maggio 2018

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Irma Devastation
Property is still recovering from Hurricane Irma, lots of construction ongoing, swimming pool marginal at best, trash all around property, no TV, no coffee, no ice, no restaurant.
Soggiorno di 1 notte a maggio 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will definitely stay again
Very nice and Right on the water!
Risposta di Rita, il giorno 8 mag 2018
Thank you for the pleasant review and we are pleased that you enjoyed your stay with us on the sand and sea.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay away
All photos and info are pre-hurricane. There are no amenities at all. The place was destroyed by the hurricane. Construction is ongoing and the work being performed is shoddy at best. There are locals living on site and they are very noisy late into the evening. This was my worst experience ever.
Soggiorno di 7 notti ad aprile 2018
Risposta di Anita, il giorno 26 apr 2018
So sorry you did not receive the satisfaction of more amenities. Your quite right about the WiiFi being a problem, however, it is a problem all over the island. The "locals" living on the site were not "locals." They were a poet group from different countries headed by a University teacher . If they were noisy I am so sorry . If you complained to us I hope that our staff corrected the situation. Thank you very much.

10/10 Eccellente

Stan, Chicago, Il

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location
Even tho the island is still recovering from the hurricane, this property is a great location, a bit secluded from everything and very relaxing. The property is currently under repairs, but from what i see it will be back soon and better than ever! I really enjoyed the location, the staff was always friendly including the guys that were doing the repairs!! Next time i visit Tortola, this would be my hotel of choice!
Soggiorno di 10 notti a marzo 2018
Risposta di anita, il giorno 24 apr 2018
Thank you, thank you We are progressing real fast and we have the pool going strong, the Spa is up and the rooms are great and newly restored. The staff thanks you as well and really work very hard to help. We will look forward to seeing you again.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Quiet and comfortable.
A nice place to stay for a night.

8/10 Buono

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fort Recovery, a solid choice in BVI
The Fort Recovery Hotel was certainly nice, with a rustic feel and natural island setting. It is not a four star property however, and restaurant/bar service was weak.

10/10 Eccellente

Tim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic service, exceptionally clean and great food.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
The restaurant was odd. It took an hour to get scrambled eggs for breakfast. It's not open for lunch. Dinner needs to be pre-ordered by 5 PM and is only available from 6 to 7. The atmosphere just really made you feel like you didn't belong and shouldn't be there.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just Lovely
The overall stay was excellent. The room was missing an iron and ironing board.

8/10 Buono

Christine, Rochester, NH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice quiet hotel on the beach
We only stayed for one night because we just took a day trip from our stay in St. John. Very friendly and accommodating staff. The manager called us a Safari truck to give us a tour of the island. Bouncer, our driver, was great! We spent 9 hours on and off the truck and whenever we called him, he was there. He made our visit. It's a nice place if you want to go and stay there for a few days or a week. Not really a lot in town except for souvenir shops. It's quite a distance so you need to hire a cab every time you go out.