Esterni

Recensioni per Viana Hotel and Spa, Trademark Collection by Wyndham

4 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 559 su 1004 recensioni" "
Valutazione di 8 - Buono. 222 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 108 su 1004 recensioni" "
Valutazione di 4 - Scarso. 62 su 1004 recensioni" "
Valutazione di 2 - Terribile. 53 su 1004 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Alex

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice
Soggiorno di 2 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hello Alex! Thanks for the rating and compliments, we truly appreciate it! We hope to serve you again soon.

10/10 Eccellente

Noreen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the restaurant on premises. The staff is always accommodating. My favorite place for my mom-cation
Soggiorno di 2 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Noreen! Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you love our restaurant and that our staff has been accommodating during your visits. It's wonderful to know that we have become your favorite place for some well-deserved mom-cation time. We appreciate your feedback and look forward to welcoming you back again soon for another enjoyable dining experience. Thank you for your support!

10/10 Eccellente

Brendan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything.
Soggiorno di 2 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Brendan, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed everything. Your feedback means a lot to us and we truly appreciate your support. If you ever have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future. Have a great day!

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Elizabeth, thanks so much for rating us. We’d love to know what made your experience great!

10/10 Eccellente

Ray

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff and accommodating rooms. Easy access to the rail system to get to NYC. Spa was amazing and very clean
Soggiorno di 2 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Ray, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed our staff, rooms, and spa during your visit. We're glad to hear that you found our location convenient for accessing the rail system to NYC. Our team works hard to provide a clean and welcoming environment for all of our guests, so it's great to know that you had a positive experience. We hope to welcome you back again soon!

10/10 Eccellente

Kenny

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The management and staff were very friendly and nice. The manager helped my children during the check-in process.
Soggiorno di 5 notti a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Kenny, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our management and staff to be friendly and accommodating. It's great to know that the manager was able to assist your children during the check-in process. We strive to provide exceptional service to all of our guests, and we are glad to hear that we met your expectations. We appreciate your feedback and look forward to welcoming you back again in the future.

10/10 Eccellente

Flor

It was great
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Flor, thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. Have a wonderful day!

10/10 Eccellente

Taylor

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Overall 10/10 clean nice early check in.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Taylor, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and that you appreciated the cleanliness and early check-in. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Eccellente

DONTE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice clean as advertised, very pleased
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hey Donte! Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you found our space to be clean and as advertised. It's always our goal to provide a pleasant experience for our customers, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!

10/10 Eccellente

Katherine-eve

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The women at the front desk OLIVIA . She was wonderful each night we stayed . Lovely women to talk with .
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Katherine-Eve, thank you so much for your kind words about Olivia at the front desk. We're thrilled to hear that she made your stay enjoyable and was a pleasure to talk to. We'll be sure to pass along your compliments to her - she'll be delighted to hear that she made a positive impact on your experience. We appreciate you taking the time to share your feedback and hope to welcome you back again soon for another wonderful stay.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very nice. Rooms very comfortable and clean
Soggiorno di 3 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Robert, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and found our rooms comfortable and clean. Providing a pleasant experience for our guests is always our top priority, and we are glad to know that we met your expectations. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future. Thank you again for choosing to stay with us.

10/10 Eccellente

Samantha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Samantha, thanks so much for rating us. Care to share any details?

10/10 Eccellente

Radeshia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Definitely loved it here , will be back for sure!! Highly recommend!!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Hi Radeshia! Thank you so much for your kind words and recommendation! We are thrilled to hear that you loved your experience with us and that you plan on coming back. We can't wait to welcome you again soon! If there is anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to let us know. Your feedback is truly valuable to us. Have a wonderful day!

10/10 Eccellente

Sandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service and staff. Highly recommended.
Soggiorno di 5 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Hi Sandra, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our service and staff. Recommendations like yours mean the world to us and we truly appreciate your support. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our business and for sharing your feedback. We look forward to serving you again soon!

10/10 Eccellente

Christopher

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not everything was perfect but the place was good
Soggiorno di 3 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Hi Christopher, thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our place to be good overall. We strive to provide the best experience possible for our customers, so if there is anything specific that you feel could be improved, please feel free to reach out to us. Your input helps us to continue to grow and enhance our services. We hope to have the opportunity to serve you again in the future. Thank you for choosing us.

8/10 Buono

Danielle

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia
Soggiorno di 4 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Thank you for the great rating, Michael. Is there anything you’d like to share that we can pass along to the team?

10/10 Eccellente

Nilaja, West Hempstead

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms are spacious, beautiful and clean. I will definitely stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Hi Nilaja, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms spacious, beautiful, and clean. We strive to provide our guests with a comfortable and enjoyable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!

10/10 Eccellente

Duong

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Hi Duong, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!

10/10 Eccellente

Dawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great job
Soggiorno di 2 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Thank you so much for your kind words, Dawn! We are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, so it's always rewarding to receive positive feedback. We appreciate your support and hope to have the pleasure of serving you again in the future. Have a wonderful day!

10/10 Eccellente

Andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, comfortable but a bit pricey. Enjoyef staying here for a concert at the Westbury concert hall. I do wish it was easier to just swim and use amenities without having to reserve everything. Overall, good stay as the staff was nice and accommodating.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 apr 2024
Hi Andrea, thank you for taking the time to leave a review. We're glad to hear that you found our hotel clean and comfortable during your stay for the concert at the Westbury concert hall. We appreciate your feedback regarding the amenities reservation process and will take it into consideration for future improvements. We're thrilled that our staff was able to make your stay enjoyable and accommodating. We hope to have the opportunity to welcome you back for another great experience in the future. Thank you again for choosing to stay with us.

10/10 Eccellente

Janice

Soggiorno di 2 notti ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Janice, thanks so much for rating us. We’d love to know what made your experience great!

10/10 Eccellente

simone

Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Hi Simone, thanks so much for rating us. We’d love to know what made your experience great!

10/10 Eccellente

Sonia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sécurité, propreté et accessibilité
Soggiorno di 1 notte a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 2 mag 2024
Salut Sonia! Merci beaucoup d'avoir pris le temps de partager vos commentaires positifs avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement sûr, propre et facilement accessible. Offrir un environnement accueillant et confortable à nos clients est toujours notre priorité absolue, et nous sommes heureux de voir cela se refléter dans votre expérience. Vos aimables paroles sont vraiment appréciées et nous sommes impatients de vous servir à nouveau dans le futur. Si nous pouvons faire autre chose pour améliorer votre expérience, n'hésitez pas à nous le faire savoir. Merci encore!

8/10 Buono

Sherika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 5 apr 2024
Hello, thanks so much for rating us. Care to share any details?

10/10 Eccellente

Carolyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The woman at the front desk that checked me in was friendly and professional. She made checking in so quick and easy. My room was nice and clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM_Viana Hotel and Spa, il giorno 5 apr 2024
Carolyn, thank you for taking the time to share your experience with us. We are delighted to hear that our front desk staff provided you with friendly and professional service during check-in. We strive to make the check-in process as quick and easy as possible for our guests. It's wonderful to know that you found your room to be nice and clean. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us.

10/10 Eccellente

Raymond

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve stayed before and the staff is always friendly and professional
Soggiorno di 1 notte a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 5 apr 2024
Hi Raymond, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and professional during your stay. Providing exceptional service is always our top priority, and we are glad that our team was able to make your visit enjoyable. We appreciate your loyalty and look forward to welcoming you back again in the future. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Eccellente

PTG

Soggiorno di 3 notti a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 5 apr 2024
Hello, thanks so much for rating us. Care to share any details?

10/10 Eccellente

Devonique

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I read the reviews and was skeptical about staying at this hotel but I am glad I gave it a chance because I enjoyed my stay. The staff was very friendly and the setting was peaceful.
Soggiorno di 1 notte a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 5 apr 2024
Devonique, thank you for giving our hotel a chance and for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay and found the staff to be very friendly. Creating a peaceful setting for our guests is always a top priority for us, so we are delighted that you felt that during your time with us. We truly appreciate your kind words and hope to welcome you back again in the future. Thank you for choosing to stay with us.

10/10 Eccellente

Pamela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 5 apr 2024
Thanks for the rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

4/10 Scarso

Emily

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Water was either cold or scalding. Bathroom had NOT been swept or vacuumed in quite some time. Beds were very nice, staff was nice.
Soggiorno di 2 notti a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 22 mar 2024
Hi Emily, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the water temperature and cleanliness of the bathroom during your stay. Your comments have been shared with our housekeeping team to address these issues promptly. We're glad to hear that you found the beds comfortable and that the staff was friendly. We appreciate your input as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Eccellente

Tanesha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 mar 2024
Hello Tanesha! We are thrilled to hear you had a nice time. Feel free to reach out with any details.

10/10 Eccellente

Sandra

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After a long day of traveling we arrived at the hotel at 2pm and check in wasn't until 4pm. We planned on hanging in the lobby. The wonderful lady at the front desk greeted us and I let her know we were early and just going to hang out for a bit. She checked and was able to get us in a room right then. We were so grateful! Thanks so much we truly appreciated it!
Soggiorno di 1 notte a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 mar 2024
Hi Sandra! Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our front desk team was able to accommodate your early check-in request and get you settled into your room ahead of schedule. Providing exceptional customer service is always our top priority, and we are delighted that you felt welcomed and taken care of during your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience. Safe travels!

8/10 Buono

Yvette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only problem was the shower in the room was hard to regulate Also the shampoo and conditioner dispensers did not work
Soggiorno di 1 notte a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 mar 2024
Hi Yvette, thank you for taking the time to leave us a review. We appreciate your feedback regarding the shower in your room and the dispensers not working properly. We apologize for any inconvenience this may have caused during your stay. We will make sure to address these issues with our maintenance team to ensure they are fixed for future guests. We hope you were still able to enjoy your overall experience with us and we look forward to welcoming you back again soon. Thank you for choosing to stay with us.

10/10 Eccellente

EDWIN

Viaggio di coppia
Very nice and clean hotel. Only one tiny issue is that breakfast is not complimentary….. I think it’s a big pricey….. 17.00? Even if you just had a bagel and a small cereal. That’s a lot after already paying $200.00 a night. That’s all!
Soggiorno di 2 notti a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 18 mar 2024
Hi Edwin, thank you for taking the time to leave your feedback. We are glad to hear that you found our hotel nice and clean. Regarding the breakfast pricing, we appreciate your input and will definitely take it into consideration for future improvements. We strive to offer our guests a high-quality dining experience and we understand your concerns about the cost. We hope that despite this issue, you had an enjoyable stay with us. Thank you again for your review and we hope to welcome you back in the future.

10/10 Eccellente

Janese

Soggiorno di 1 notte a marzo 2024
Risposta di GM_Viana Hotel and Spa, il giorno 27 mar 2024
Really appreciate the rating. We’d love to know what made your experience great!

6/10 Soddisfacente

Michael

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Staff in the front very helpful. Room should have been clean. Jacuzzi dirty room smelled like cigarette lack of towels lint build up on the switches
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 8 mar 2024
Hi Michael, thank you for taking the time to share your feedback with us. We're glad to hear that our front staff was able to assist you during your visit. However, we're disappointed to learn about the cleanliness issues you experienced in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Your comments have been shared with our housekeeping team to address these issues and ensure that they are not repeated in the future. We strive to provide a comfortable and clean environment for all of our guests, and we appreciate you bringing this to our attention. If there is anything else you would like to share with us, please feel free to reach out. Thank you for choosing to stay with us.

8/10 Buono

Janine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed in a king size suite with hot tub which was nice. Plenty of towels and room came stocked w shampoo conditioner even though i brought my own. Shower was huge and dual shower heads. Room was clean. The only thing I did not like is that the hotel entrance smelled like smoke but I think it was people standing in front who probably just left that were smoking. I did hear yelling in middle of the night and foot steps above my head. Bed was not comfortable. But overall a nice stay. I would recommend.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 8 mar 2024
Hi Janine, thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay in our king size suite with a hot tub and found the room to be clean and well-stocked. We appreciate your feedback regarding the smell of smoke near the hotel entrance and the noise disturbances you experienced during the night. We will address these issues with our team to ensure that all our guests have a comfortable and pleasant stay. We apologize for any inconvenience this may have caused. Thank you for recommending us, and we hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Eccellente

Khyana

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Risposta di GM_Viana Hotel and Spa, il giorno 27 feb 2024
Hello Khyana! Thanks for the kind review and rating, we are thrilled that we were able to provide you with a great experience. Please return soon!

8/10 Buono

Laura

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
I stayed in room 321 the AC was extremely loud and the door didn’t stay closed and It caused banging alongside the loud AC
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 27 feb 2024
Hi Laura, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the AC unit and the door. Your comments are valuable to us as we strive to provide a comfortable and pleasant stay for all of our guests. We will make sure to address these issues promptly to ensure that future guests do not encounter the same problems. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

4/10 Scarso

Greg

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
old and dirty
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 26 feb 2024
Hi Greg, thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. We strive to provide a clean and welcoming environment for all our guests, and we regret that we fell short in your case. Your comments have been noted, and we will address them with our team to ensure improvements are made. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Eccellente

Walter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 22 feb 2024
Hi Walter! Thanks for the rating, is there anything you'd like to share with us about your experience?

10/10 Eccellente

Herminia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel was great. Loved the hot tub and spa options. Will definitely stay again.
Soggiorno di 2 notti a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Hi Herminia, thank you so much for sharing your positive experience with us! We are thrilled to hear that you enjoyed the hot tub and spa options during your stay. We strive to provide a relaxing and enjoyable environment for all of our guests, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back for another stay in the future. Thank you again for choosing our hotel!

10/10 Eccellente

Adama BG

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love this hotel beautiful nice staff and good breakfast fast
Soggiorno di 2 notti a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Hi Adama, thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you found our staff to be nice and enjoyed our breakfast offerings. We strive to provide excellent service to all of our guests, so it's great to hear that we hit the mark with you. We look forward to welcoming you back again in the future for another enjoyable stay. Thank you for choosing our hotel!

10/10 Eccellente

Melissa

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great stay! Super accommodating, friendly staff.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Hi Melissa! Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a great stay and that our staff was able to make your experience even better. We look forward to welcoming you back again soon!

8/10 Buono

Jeremy

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed for one night. It was quick and easy and good staff. No issues.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Hi Jeremy, thank you for taking the time to leave a review! We're glad to hear that you had a quick and easy stay with us and that you found our staff to be good. We appreciate your feedback and hope to welcome you back again soon!

10/10 Eccellente

catherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Hi Catherine, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you enjoyed your experience with us. We appreciate your support and hope to see you again soon!

8/10 Buono

Omaira

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Really appreciate the rating. We’d love to learn more about what we did to earn it!

6/10 Soddisfacente

Jennifer

Viaggio di coppia
Spa was little run down, shower leaked, staff not super friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Hi Jennifer, thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at the spa did not meet your expectations. Your comments are important to us, and we will address the issues you've mentioned with our team to ensure that we provide a better experience for all our guests in the future. We appreciate your honesty and hope you'll give us another chance to exceed your expectations in the future. Thank you again for your feedback.

10/10 Eccellente

Paola

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice 👍 And Clean!
Soggiorno di 1 notte a febbraio 2024
Risposta di GM_Viana Hotel and Spa, il giorno 21 feb 2024
Hi Paola, thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our space nice and clean. It's always our goal to provide a welcoming and tidy environment for all our customers. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!