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Recensioni per La Quinta Inn & Suites by Wyndham Yakima Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham Yakima Downtown
1001 E Staff Sgt Pendleton Way, Yakima, WA

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 180 su 432 recensioni" "
Valutazione di 8 - Buono. 119 su 432 recensioni" "
Valutazione di 6 - Soddisfacente. 63 su 432 recensioni" "
Valutazione di 4 - Scarso. 32 su 432 recensioni" "
Valutazione di 2 - Terribile. 38 su 432 recensioni" "

8,0/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Gurinder, Victoria

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property, renovated, clean and super friendly staff.
Soggiorno di 1 notte a maggio 2024
Risposta di LouisG, il giorno 12 mag 2024
dear Gurinder:thank you so much for your review and rating, we appreciate it!, Thanks

4/10 Scarso

Scott

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Louis G, il giorno 12 mag 2024
Dear Scott:we are sorry that we did not meet your expectations. we apologize for any issues encountered during your stay.

6/10 Soddisfacente

Scott

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The staff was horrible. The room was nice minus the fault going off in the fire alarm room all night. It was nicely remodeled but the staff including the manager was horrible. I asked to speak with the manager and was told he could not be bothered with customer complaints.
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 12 mag 2024
Dear Scott:I am sorry that you had issues during your stay at our establishment and for your review it looked like they were not addressed properly. We apologize for that. I am appalled you were told the manager was not available, I assure you we will retrain our front desk and take the proper measure so this doesn't happen again to other guests.

8/10 Buono

Wendy

Viaggio con la famiglia
Very pleased with the room and the breakfast was great ! Staff very nice. Would stay again
Soggiorno di 2 notti a maggio 2024
Risposta di Louis G, il giorno 5 mag 2024
Dear Wendy:thank you so much for your feedback, we are very pleased that you had a great stay and that you got to enjoy our delicious breakfast and the room exceeded your expectations, we are looking forward to seeing you again when visiting the 300 days of sunshine city of Yakima.

8/10 Buono

Marsha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We needed a one-night stay in a hurry and there was room here at a reasonable price. The hotel feels like new inside as it has been remodeled and is now a La Quinta. We had a good stay. It's not overly fancy but very tasteful. The bed was wonderful for me, cozy and a bit softer than my husband likes. It had everything we needed. The room felt clean and safe. Our truck was safe too in the fenced lot. I would stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 30 apr 2024
Dear Marsha, Thank you so much for sharing your experience at our hotel. We are glad you found our hotel of great value and that you get to enjoyed our beautiful, clean, mder and comfortable rooms. we hope to seeing you and your family soon when travelling to Sunny Yakima!

10/10 Eccellente

JUAN PABLO

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good!
Soggiorno di 2 notti ad aprile 2024
Risposta di Louis G, il giorno 29 apr 2024
Dear Juan Pablo:Thank you so much for your feedback, we really appreciate it! we are happy we exceeded your expectations!

10/10 Eccellente

JUAN PABLO

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
In remodelation and the price was excellent!
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 29 apr 2024
Dear Juan Pablo:Thank you so much for sharing your experience regarding your stay, we are delighted we exceeded your expectations. we are looking forward to seeing you again when travelling to sunny Yakima.

8/10 Buono

Cara, Hilo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a long layover in Seattle (mid-night to 11:00am) so we needed a place to spend the night. This hotel fit the bill, not too pricy, transportation to and from the airport provided, and free breakfast. It is an older hotel, but was clean. Staff was friendly. We have stayed here 2 other times.
Soggiorno di 5 notti ad aprile 2024
Risposta di Louis G, il giorno 29 apr 2024
Dear Cara:Thank you for finding our hotel of great value

10/10 Eccellente

Shivakumar

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Shower was very bad. Water did not have any pressure at all. Yakima a Shower was painful because of low pressure and not hot water.
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 29 apr 2024
Dear Shivakumar:thank you for your feedback, we apologize for the issues encountered during your stay, your message had been passed along to our Maintenance Department. we appreciate you letting us know about it.thank you again!

8/10 Buono

Jennifer

For price it worked
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 19 apr 2024
Dear Jennifer:thank you so much for your feedback we appreciate that our competitive rates were of your liking and we are happy we met your expectations

8/10 Buono

Jessica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the 24 hour pool. They were finishing their remodel. Light and airy. Friends staff. Great choices at breakfast.
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 17 apr 2024
dear jessica:thank you so much for your feedback. I am so delighted that we met your expectations and that you enjoyed our amenities. Thank you again for your feedback!

10/10 Eccellente

Crystal

Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 5 mag 2024
Dear Crystal:thank you for your wonderful rating, we appreciate it!

10/10 Eccellente

Maria, Kirkland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy limpio personal muy amable
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 15 apr 2024
Dear Maria:Thank you so much for your feedback, we are delighted we exceeded your expectations and you had a wonderful stay with us. we are looking forward to seeing you again when visiting Yakima.

10/10 Eccellente

Omar Galeana

Soggiorno di 1 notte ad aprile 2024
Risposta di Louis g, il giorno 5 mag 2024
Dear Omarthank you for your wonderful rating, we appreciate it!

8/10 Buono

TIFFANY

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is currently under construction and there was a name change so those things threw me off as I was attempting to find the hotel. Due to the renovations the inside is very nice and clean! The outside is under construction so the noise level in the morning was higher though not to the point you couldn’t rest. We didn’t experience a lot of interaction with the staff other than checking in or out. It was the typical stuff though we can’t say they were overly friendly or welcoming, just the ordinary taking your card and telling us about breakfast hours. We were offered a selection between the first or third floor though we were not aware the first floor is more like the basement and the check in area is actually the second floor. Overall a good stay and would go back due to the location being in close proximity to where we needed to go
Soggiorno di 1 notte ad aprile 2024
Risposta di LouisG, il giorno 15 apr 2024
Dear Tiffany:Thank you for the opportunity to serve you during your stay. We will become La Quinta by Wyndham Yakima soon and we hope to see you again when visiting Yakima.

10/10 Eccellente

Gonzalo, Fresno

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This rate is for La Quinta, that’s the new company
Soggiorno di 2 notti a marzo 2024
Risposta di Louis G, il giorno 9 apr 2024
Dear Gonzalo:Thank you so much for your feedback. we appreciate it

8/10 Buono

katheryn

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Easy, clean and comfy!
Soggiorno di 2 notti ad aprile 2024
Risposta di Louis G, il giorno 8 apr 2024
Dear Katheryn:Thank you so much for your feedback, we are happy t announce we are becoming La Quinta Inn very soon!

8/10 Buono

Jamie

Viaggio con la famiglia
Mi è piaciuto: Servizi
They’re was a remolding in progress however the rooms were neat and clean and I’d go again
Soggiorno di 1 notte ad aprile 2024
Risposta di LouisG, il giorno 7 apr 2024
Dear Jamie:Thank you so much for your feedback. We are so delighted our renovated rooms exceeded your expectations and we are looking forward to have you as our guest soon.

10/10 Eccellente

Alfonso

Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 29 apr 2024
Dear Alfonso:Thank you so much for your rating, We appreciate it!

6/10 Soddisfacente

Tina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
We booked through Expedia and were not aware The property was under construction, until we got there. The staff were very understanding, and did everything they could for us. The new rooms are very nice. The indoor, heated pool was amazing!!
Soggiorno di 2 notti ad aprile 2024
Risposta di LouisG, il giorno 7 apr 2024
Dear Tina:Thank you for sharing your experience about your stay, we are happy you get to enjoy our 24 hour indoor pool and hottub as well as our renovated rooms. Thank you again!

8/10 Buono

Michael

Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 29 apr 2024
Dear Michael:Thank you so much for your rating, We appreciate it!

4/10 Scarso

Sam

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Louis G, il giorno 7 apr 2024
Dear Sam:Thank you for your rating, it looks like we did not meet your expectations and we apologize for that!

10/10 Eccellente

Randy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large rooms, 24 hr pool and hot tub is really nice
Soggiorno di 3 notti a marzo 2024
Risposta di LouisG, il giorno 30 mar 2024
Dear Randy:Thank you so much for your wonderful review, we are so delighted we exceeded your expectations. We're glad you enjoy our renovated rooms pool and hot tub.thanks!

4/10 Scarso

trisha

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Currently under renovation, construction was loud. I feel like a discount of some sort on rooms during this period should be offered. The Customer service check in was not friendly or welcoming. Pool was open which was great and complimentary breakfast was nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Louis G, il giorno 29 mar 2024
Dear Trisha:thank you for your review, I apologize for the issues encountered during your stay due to our renovation efforts. We are working really hard to provide our guests with a new modern, clean and comfortable place to stay, we are almost there, we will become La Quinta by Wyndham yakima.

2/10 Terribile

Elzbieta, Bonney Lake

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was under construction without any notice to anyone that already had a reservation. This hotel is also no longer called Ramada but LaQuinta, this too was not provided to us prior to our arrival.
Soggiorno di 2 notti a marzo 2024
Risposta di LouisG, il giorno 28 mar 2024
Dear Elzbieta:thank you so much for your feedback, we appreciate your input. I apologize for the issues encountered during your stay, we are working really hard to make sure future guests do not run into those kind of issues.

6/10 Soddisfacente

Shannon

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Louis G, il giorno 28 mar 2024
Thank you for your rating

6/10 Soddisfacente

Matthew

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Louis G, il giorno 28 mar 2024
Thank you for your rating

4/10 Scarso

Rica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were not aware that the hotel was under construction. Housekeeping did not even come to our room once during our visit, not even to pick up trash, clean the room, or give us new towels. Psrking was terrible due to the construction. I was afraid I would run over some nails or that something would fall on my car. The complimentary breakfast was decent and we were happy about that.
Soggiorno di 2 notti a marzo 2024
Risposta di Louis G, il giorno 28 mar 2024
Dear Rica:Thank you for your feedback. we would like to apologize for the issues you encountered during your stay due to our renovation efforts. We assured you that during this process the safety of our guests and staff is our number 1 priority.

8/10 Buono

rocio

Soggiorno di 1 notte a marzo 2024
Risposta di Louis G, il giorno 15 apr 2024
Dear Rocio,thank you for your feedback, we appreciate it!

10/10 Eccellente

Summer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di LouisG, il giorno 23 mar 2024
Dear Summer:Thank you so much for your rating, I am happy you had a great stay with us. Thank you for your understanding during our final phase of renovation. we are happy to announce that next month we will become La Quinta Inn and we will happy to see you againg when travelling to Yakima.

2/10 Terribile

Jamie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Could not find the property. It had closed and was La Quinta, a d was closed for renovations!
Soggiorno di 1 notte a marzo 2024
Risposta di LouisG, il giorno 19 mar 2024
Dear Jamie:Thank you for your feedback, I am really sorry that your experience with us was not a good one due to renovations. I understand how frustrated you felt thinking we were closed but I am happy to let you know that we are finalizing our renovations and very soon we will become La Quinta, a fully renovated fresh and modern hotel

10/10 Eccellente

David

Soggiorno di 1 notte a marzo 2024
Risposta di Lousi G, il giorno 7 apr 2024
Dear David:Thank you so much for your rating. we really appreciate it!!!

2/10 Terribile

Katie

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property under construction which woke me up at 7am! Construction literally at my door. No mention of construction at booking. Gym closed due to construction. Could not get any hot water in the shower. Name of hotel changed so I drove around looking for it. Had to call and staff confirmed name of hotel. Horrible experience.
Soggiorno di 1 notte a marzo 2024
Risposta di Louis G, il giorno 2 apr 2024
Dear Katie:We want to apologize for the horrible experience you had at our hotel due to our renovation efforts. We will definitely look into those issues regarding the construction and the hot water. We apologize again and I want make sure you know that your feedback it is very important to us!

4/10 Scarso

Julianne

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property under construction and created poor facilities. Pool water was cloudy and disgusting, like it was not properly maintained. Desk staff courtesy, manager rude and unprofessional.
Soggiorno di 4 notti a marzo 2024
Risposta di Louis G, il giorno 13 mar 2024
Dear Julianne:Thank you so much for your valuable feedback, "It is very important to us" We apologize for the issues you encountered during your stay, we understand that going through renovations is a big hassle for guests and staff as well, but we are happy to inform you that we're on the final phase of renovation and we will become "La Quinta Inn" by Wyndham with completely renovated, fresh and modern hotel. I can't thank you enough for your feedback.

10/10 Eccellente

lupe

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay with children. Nice remodel!
Soggiorno di 1 notte a marzo 2024
Risposta di LouisG, il giorno 11 mar 2024
Dear Lupe:thank you so much for letting us know that you had a great experience during your stay at our hotel and I am delighted we exceeded your expectations.

10/10 Eccellente

Rachelle

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The hotel is undergoing construction so the hallways and lobby are a mess. The front desk clerk at checkin was very polite and friendly. Check in process was easy. The room was very clean, fresh and newly updated. I wasn’t a fan of the sliding bathroom door.
Soggiorno di 1 notte a febbraio 2024
Risposta di Louis G, il giorno 29 feb 2024
Dear Rachelle:Thank you so much for your wonderful feedback. we are so happy that had a great stay. We will become La Quinta Inn Yakima very soon!

8/10 Buono

Virginia, Walla Walla

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Louis G, il giorno 27 feb 2024
Dear Virginia:Thank you so much for your rating, we appreciate it!

6/10 Soddisfacente

Edward

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Louis G, il giorno 15 feb 2024
Thank you for your rating

2/10 Terribile

Linda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
You couldn’t find the property where the hotel was. It was under massive construction. There was scaffolding and debris everywhere even at the front entrance. My mother who is elderly and disabled was with me. It was unsafe we didn’t even end up staying there. And drove straight through the night all the way home, because it was so unsafe there. I would actually like a refund to my credit card.
Soggiorno di 1 notte a febbraio 2024
Risposta di LouisG, il giorno 13 feb 2024
Dear Linda:Thank you for your feedback. I am so sorry that you felt our hotel was unsafe but i assure you we are taking the necessary precautions to keep our guests and staff safe during our final phase of renovations, the construction company doing the renovations is very prestigious. We are happy to announce that very soon we will become La Quinta Inn Yakima!

2/10 Terribile

Abelardo

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No elevator the secound night or water in the morning couldnt shower construction going on and wasnt able to sleep in due to all the noise tons of construction supplies everywhere
Soggiorno di 3 notti a febbraio 2024
Risposta di LouisG, il giorno 8 feb 2024
Dear Abelardo:Thank you for your review, I am so sorry that your stay was not satisfactory. We kindly informed all of our guests regarding the elevator repairs and we also offered to help with luggage, I understand this is a hassle and help was available for anyone who needed it. Thanks again for your feedback!

6/10 Soddisfacente

Sofia, Jackson

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The service was ok and the place was clean. I just wish we were given heads up that the place was under construction prior booking as it became pretty loud once the crew started to work on the property
Soggiorno di 7 notti a gennaio 2024
Risposta di LouisG, il giorno 2 feb 2024
Dear Sofia:Thank you so much for your feedback, We understand the hassles that comes with renovations, but we are happy to announce that very soon we will become La Quinta Inn, with a modern and comfortable look.

4/10 Scarso

Suzanne

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
There was a lot of construction going on. They tripped fire alarm at the time of our check in. It went off again at 10:00 pm and 4:30 am. Needless to say we had a hard tine sleeping.
Soggiorno di 2 notti a gennaio 2024
Risposta di Louis G, il giorno 29 gen 2024
Dear Suzanne:Thank you so much for your feedback, I am so sorry to hear that your stay was not a good one due to renovations going under. I apologize for that and also, I'd like to let you know that we are happy to announce that very soon we will become La Quinta Inn Yakima with fully renovated hotel.

2/10 Terribile

Deserie

Soggiorno di 8 notti a gennaio 2024
Risposta di LouisG, il giorno 22 gen 2024
Dear Deserie:Thank you for your feedback, I understand the frustration of staying in a place going under renovation. We are happy to announce that very soon, we will become La Quinta Inn Yakima fully renovated hotel, modern, clean and comfortable.

4/10 Scarso

Wynter

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Open during construction?
When I arrived I thought the place was shut down because of the construction. Even once I went inside I was shocked to see the condition of the lobby. I checked in anyway and was pleasantly surprised to see that my room was brand new. However, the smoke alarm went off repeatedly in the middle of the night leaving me with almost NO SLEEP. They should probably be closed for business during remodeling.
Soggiorno di 2 notti a gennaio 2024
Risposta di Louis G, il giorno 16 gen 2024
Dear Wynter:Thank you so much for your feedback, I understand the frustration of hassles dealing with construction. We are working hard to provide our guests with a beatiful, modern and comfortable product. we are happy to announce that very soon we will become La Quinta Inn, A beautiful fully renovated and modern hotel!

10/10 Eccellente

Demauri

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di LouisG, il giorno 16 gen 2024
Dear Demauri:Thank you so much for your feedback! We appreciate it!!!

6/10 Soddisfacente

Karen H

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
It was very difficult to find the way in. It is not marked and it took us 15 min to find the way in with the construction. The young man that worked the night shift was amazing. The girl in the morning was very cold and not welcoming at all.
Soggiorno di 1 notte a gennaio 2024
Risposta di LouisG, il giorno 16 gen 2024
Dear Karen:Thank you for letting us know regarding your stay, i am so sorry that you find it difficult to find our premises, we will review google maps and others to see where there is room for improvement. We are happy to announce that very soon we will become La Quinta Inn Yakima, a beautiful, modern and comfortable hotel!

10/10 Eccellente

Olga

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Louis G, il giorno 8 gen 2024
Thank you for your rating

10/10 Eccellente

Mayra

Mi è piaciuto: Pulizia e personale e servizio
The only reason it was not a perfect rating is they were under construction.
Soggiorno di 1 notte a novembre 2023
Risposta di LouisG, il giorno 3 gen 2024
Dear Mayra:Thank you so much for your rating. We are happy to announce that very soon we will become La Quinta Inn.

10/10 Eccellente

Will

Risposta di LouisG, il giorno 8 feb 2024
Thank you for your feedback

6/10 Soddisfacente

Masahiro

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2023
Risposta di Louis, il giorno 17 dic 2023
Dear Masahiro:Thank you for your rating!