Good morning Kyle, This is the first time I have received complaints about the conditions of the house, proof of this is the countless 5 star reviews received both immediately before and after you, but as with all things there is always room for improvement and I will take part of your observations as a starting point for further improvement. I am very sorry that you did not have a good time, really the only ones in years, despite all the support we have provided, but it was also the first time that guests behaved in certain ways and reported absolutely incorrect things. I'm sorry that you didn't allow (I think on purpose) the cleaning ladies to enter the house to check and clean up anything that hadn't been done as best as possible, but only to take new sheets and leave them outside the property, just as you refused additional cleaning. during the week. You have used all the private things in the house from beach towels, mats, to duvet covers etc which were not at your disposal, as written in the house rules provided to you, from bringing an extra bed... to an extra car without notifying you first. Regarding the lack of possibility to swim, it is absolutely not due to the property but to a loss that never occurred but of another complex. We have already taken steps to improve to make any stay in this paradise that perhaps you have not been able or wanted to appreciate even more perfect. Cordial greetings