Hotel a Epao

“tutto perfetto”

“I turned up almost 2 hours after check in time and my room was no ready - staff could not have been more unhelpful, particularly the male worker at reception. After asking for a refund and asking to speak to the manager I was finally provided a room in the same category that I booked. I walked past many vacant rooms on my way so staff had zero empathy. My plans had been changed and no apology offered. Would not recommend this hotel”

“The resort is not in a good location. There are many better beaches in Efate”

“We booked here for one night, but we were left stranded by the airline, so we stayed for three nights: It has been a beautiful experience, the staff was incredibly helpful and kind, they helped us in every way they could. The place is quiet and charming, the garden beautiful, breakfast is rich, and we enjoyed the view on the lagoon and the free kayaks. Very good value for money, if you are looking for tranquillity.”

“Hotel grazioso, confortevole a due passi dal mare . La zona non è adatta alla balneazione (praticamente l'acqua della laguna non è proprio limpida) e arrivare al centro città occorrono più di 20 minuti a piedi e di sera l'illuminazione è parecchio scarsa. Praticamente è un hotel utile per una o due notti di passaggio. ”

“Yes”

“The staff were very accommodating, nothing was too much hassle. The location was fantastic. Would definitely recommend this resort to somebody who wants a great location.”

“Staff were wonderful. Friendly and helpful. Unfortunately, we were unable to swim in the lagoon due to pollution. The 3 swimming pools were great and very clean. ”

“The biggest asset to this hotel is their staff everyone was friendly, helpful and engaged with the kids. From the initial welcome from the chief to departing the hotel everything was great. Would recommend this hotel to anyone travelling to Vanuatu .. ”

“Ho prenotato con expedia questo Hotel dopo molte ricerche e tantissimi dubbi. Sono stata contenta della scelta fatta perche' pur non essendo un resort sul mare l'albergo si trova vicinissimo alla citta' e offre la possibilita' di fare tutto quello che nell'isola c'e' da scoprire... Il servizio e il personale sono eccellente.”

“Our spa room was a little tired however it was immaculately cleaned daily and all the staff were super friendly and helpful. Could not fault the wait staff at the bar and restaurant. Nothing was a problem.”

“Toilests are filty and run down the bathrooms have no proper shower and hot water .Cochroches everywhere no eating utensils no sheets on the bed only tiny blanket. Power points arent working, fan turn on no control full blast only. To make matters worst the care taker cant speak English French or Bishlama only Chinese just wondering where this care taker came from.We need someone to communicate with.The only one good thing there was the friendly security and the house keeping lady who...

“Utilizzato come preparazione e base per escursioni a isole periferiche. Posizione eccezionalmente comoda per rifornimenti e riposo.”

“Room was comfortable and clean and is well located in central Vila”

“I would like a refund for the accommodation. The property was not as advertised. There was no operating restaurant. The room was unclean The shutters on the windows broken. Overall very unsatisfactory and not what was represented. I would like my $1200 money returned.”

“Posto squisito; personale gentilissimo, camere e giardino molto curati. La prima stanza, piccola, con le dotazioni essenziali e con letto queen, nonostante avessimo richiesto in prenotazione due letti matrimoniali. Capita... Piccolo incidente: la TV in camera non funzionava, per problemi di cavo. Il giorno dopo, non essendo riusciti a sistemare il problema, ci hanno fato un upgrade in un bungalow grande il doppio e in una posizione spettacolare. Bel servizio, anche se non esattamente...

“Location was good, resort rooms/apartments need work as the are aged and run down, only 1 kayak didn’t leak, no bikes, grounds and pool/deck was good, iguanas are locked in a small cage with nothing and overcrowded (should be at least a small bird aviary with a tree/shrub them in it), food was good, u have to ask for rooms to be serviced (u might get it). We had no water a few times and couple of nights, Beach was good. ”