Severn Valley Railway

Booked a night here as a base for a quiet birthday weekend away in May. We are a couple in our 40s with an 8 year old boy. The good points were the quiet room with lovely patio overlooking the golf course and nice quality toiletries. The bar had some nice drinks and is nicely decorated. The staff were friendly (apart from one issue). There was a great choice at breakfast and it was good quality, pastries excellent quality, coffee pretty standard. The pool was great for kids. And such a good hotel when they cater for such a wide mix of people, I love being around a mix of ages. Couple of things they could have done better - They really could have told us on check-in about the hotel being full of people on coventions and what the conventions are for - as I kept getting mistaken for being party of one of the groups...odd. Secondly, when you book a room with breakfast, and you enter the breakfast room and get greeted by the host, its ruins the experience if the lady greeting you then questions if you really did have breakfast booked there. And also then its not very polite to passive aggressively scribble over their paperwork with a snide sideways look, as if to communicate that she didn't believe us. That put us on edge the whole time eating our breakfast, ruined our birthday birthday too and we couldn't get out of there fast enough.

Shower was way too small and could not close the door

Beautiful building set in a wonderful location. Friendly staff that were always willing to help. Fantastic evening meal with the fillet steak being melt in the mouth delicious. Spa facilities were exactly what was needed on a relaxing days break. Really enjoyed our stay.