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CERVO Mountain Resort

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Luxury
5.0 star property
9.8

Exceptional

Luxury boutique hotel near Zermatt-Furi Gondola

Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, CERVO Mountain Resort provides free full breakfast, a terrace and shopping on-site. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a ski shuttle and ski passes. Indulge in a hot stone massage, a body treatment and aromatherapy at Mountain Ashram Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is €689
includes taxes & fees
7 Jun - 8 Jun
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 24 April and 26 June.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 30 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CHF 150 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Frequently asked questions

Does CERVO Mountain Resort have a pool?

Yes, this property has an outdoor pool.

Is CERVO Mountain Resort pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 30 per pet, per night. Service animals are exempt from fees.

How much is parking at CERVO Mountain Resort?

There is free parking nearby.

What time is check-in at CERVO Mountain Resort?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at CERVO Mountain Resort?

Checkout is at 11:00 AM.

Does CERVO Mountain Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is CERVO Mountain Resort located?

Offering ski-in/ski-out access, this hotel in Zermatt is in the mountains, 0.9 mi (1.4 km) from Zermatt-Furi Gondola and close to winter activities, such as cross-country skiing and skiing lessons. Zermatt Gornergratbahn Station is 9 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

9.8

Cleanliness

9.6

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 124 out of 137 reviews
Rating 8 - Good. 9 out of 137 reviews
Rating 6 - Okay. 2 out of 137 reviews
Rating 4 - Poor. 1 out of 137 reviews
Rating 2 - Terrible. 1 out of 137 reviews

Reviews

Verified

10/10 Excellent

Avi

Liked: Cleanliness, amenities, property conditions & facilities
The service was incredible, and the amenities were truly unique!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, wonderful amenities and location.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant from start to finish. Would highly recommend and some lovely touches from the staff throughout the stay
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience!

Amazing team! Wonderful location! And a great service…
Good morning greetings!
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel experience in Swiss!

We absolutely loved our stay at CERVO. The view, the food, the quality of the room, the amazing staff, the wonderful spa, the list goes on and on.. It’s a funny feeling because I want CERVO to be visited by everyone visiting Zermatt, but I also wish this very special place to be a secret!! ;) Anyhow, I would recommend this place with 10 out of 10 rating, it’s just AMAZING. We had burgers delivered to our room on the first night and they were so delicious!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in stunning location over looking Zermatt, great views of Matterhorn from room, would go again.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderschöner Blick auf den Ort und die Berge inklusive Matterhorn. Das Personal ist so freundlich und zuvorkommend. Der Service ist ein wahnsinn
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magiskt

Magiskt hotell i en magisk miljö.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel Ever

Best staff, culture and friendliness. Food was so good, no matter which restaurant. We will be coming back!!!
Stayed 4 nights in Apr 2022
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ski in/out. Fabulous property. Ridiculously expensive.
Stayed 6 nights in Jan 2022
Verified

8/10 Good

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super schöner Aufenthalt

Sehr schön gelegenes Hotel mit schönem Blick aufs Matterhorn. Tolles Frühstück. Zimmer sehr komfortabel, leider etwas hellhörig zu den Nachbarn. Super tolles Team im Hotel. Management kümmert sich mustergültig um die Gäste. Sehr schöner SPA Bereich, freuen uns darauf wieder zu kommen.
Stayed 4 nights in Sep 2021
Verified

6/10 Okay

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property Is beautiful and very pleasant to stay at, however they may be short staffed or overworked, as the service was not up to the standard of the room rate. Our food was late, sometimes cold.
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic - perfect mountain hote

We absolutely Loved every element of the hotel. The food And drink especially was amazing
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel favori à Zermatt!

Nous avons passé 2 séjours au CERVO pendant cette saison : c’est définitivement notre hôtel favori à Zermatt ! L’accueil, l’emplacement, la déco tout comme le personnel sont au top. Les chambres disposent d’une vue sur le Cervin. Le spa après une journée de ski est super. Nous avons également mangé dans les trois restaurants qui sont tous aussi bons les uns que les autres. On y reviendra !
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service in a great location. Maybe a bit ‘young’ for some people’s taste but we loved it.
Stayed 6 nights in Dec 2020
Verified

4/10 Poor

Sven

Disliked: Cleanliness, room comfort
Cervo had a high rating on many platforms but we were very disapointed in which condition we found this place. The hotel was not ready for our arrival, e.g. construction work was on going, ski room was not opened yet, dust everywhere incl.our room, from 5 restaurants/bars on the webpage only 1-2 opened, room cleaning only by request and not even properly done, restaurants reservations were mixed up several times. Despite nice design, beautiful spa area, nice food and good selection of wines, the place seemed poorly run and we felt that the hotel did not meet the 5* standard.
Stayed 4 nights in Dec 2020
Verified

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nettes Personal, sehr professionell und immer disponibel für Wünsche oder anliegen. Hotel ist sehr schön, super Ambiente und Kulinarisch wird man verwöhnt. Zimmer Super ausstattung, schöne Aussicht und Sauber. Wir werden wieder kommen 👌
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nicely decorated, delicious breakfast, friendly staff!
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home comfort with plenty of amenities and goodies!
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel descolado e chic

O hotel é uma graça. Super charmoso e funcionários muito atenciosos. Tem uma pegada super descolada, com um bar para “après bike” no verão, que recebe vários ciclistas que acabaram de descer da montanha. Para o inverno, me pareceu bem pratico pois vc está na boca do lift (um trem) que leva até o topo da montanha. As pistas terminam neste ponto também. O restaurante do hotel é super bem avaliado. O hotel fica a 10mins de caminhada do centrinho.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
View was outstanding, good breakfast, helpful staff
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

CHIHCHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super awesome hotel in everything.

The best hotel in zermatt. First the service is so nice, second they have wonderful view to eat breakfast. You stay here you will feel very comfortable and worthy. Fantastic hotel❤️
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

kiyomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高のホテル

迎えの車を予約をしていなかったが、氷河特急到着時間にホテルの車が待っていたので乗せてもらえた(これに乗っていなかったらたどり着けなかったかも)。マッターホルンを真正面に見られる眺望抜群のロケーション。部屋もアップグレードしてもらえ、朝食も美味しく、スタッフも親切で、最高の滞在となった。ツエルマット駅からは遠いかと思っていたが、ホテルの前にエレベーターがあり、それでスネガケーブルカー乗り場に行け、駅にも数分で辿り着いた。是非、もう一度泊まりたいホテルだ。
Stayed 2 nights in Sep 2019