Hotel di lusso a Chepelare

“The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...

“La camera molto confortevole, come pure il letto ed il bagno. Il parcheggio comodo al coperto. L'unica pecca... non avevano i croissants a colazione, ma il personale è stato davvero gentile ad indicarmi dove trovarli all'esterno. Grazie”

“Ottimo e anche la colazione molto apprezzata”