Bar (in loco)

Recensioni per InterContinental Bali Sanur Resort, an IHG Hotel

5 out of 5
InterContinental Bali Sanur Resort, an IHG Hotel
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 251 su 383 recensioni" "
Valutazione di 8 - Buono. 85 su 383 recensioni" "
Valutazione di 6 - Soddisfacente. 30 su 383 recensioni" "
Valutazione di 4 - Scarso. 13 su 383 recensioni" "
Valutazione di 2 - Terribile. 4 su 383 recensioni" "

9,2/10

Pulizia

9,4/10

Personale e servizio

9,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

ivana

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ci siamo trovati benissimo
La condizione generale e la collocazione sono ottimali. Alcuni dettagli minori risentono dell'essere un po' datati, ma non inficiano il contesto generale caratterizzato da accuratezza ed eleganza. D'altra parte nella struttura appaiono già in corso lavori di ammodernamento. Personale di grande umanità, disponibilità, professionalità.
Soggiorno di 5 notti ad agosto 2022
Risposta di eric, il giorno 6 set 2022
Gentile Ospite, Siamo lieti di apprendere del suo recente soggiorno con noi. Grazie per aver dedicato del tempo per condividere la tua esperienza. Non vediamo l'ora di darti il benvenuto di nuovo presto. Saluti, team di gestione

10/10 Eccellente

Filippo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel meraviglioso
Hotel eccezionale, pulito e personale cortese. Ottima posizione, camere pulitissime è molto spaziose. Bagno in camera meraviglioso
Soggiorno di 7 notti a ottobre 2017
Risposta di GM, il giorno 6 nov 2017
Dear Filippo, thank you for sharing your recent experience at Fairmont Sanur Beach Bali. It is an honor to receive such glowing review from you. Your kind words in regards to our property and staff are much appreciated and we are truly happy to hear it from you. It is our mission to ensure that we are able to create meaningful value for our guests during their vacation, in any kind of situation. Once again thank you and we look forward to welcoming you again in the near future. Regards, Awya Waharika (Fairmont Sanur Beach Bali Team)

8/10 Buono

Taha

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass
Soggiorno di 2 notti ad aprile 2024
Risposta di Ikhyar Setya, il giorno 26 apr 2024
Dear Taha,We deeply appreciate your feedback regarding your recent visit to InterContinental Bali Sanur Resort, although we are disheartened to learn of your concerns regarding the cleanliness of the beach area.Rest assured, we have already taken immediate action to address the issues you have raised, to mitigate the presence of plastic waste.Please do not hesitate to contact us directly if there is anything further we can assist you with. Thank you for choosing InterContinental Bali Sanur Resort, and we look forward to the opportunity to welcome you back in the future.Warm Regards,Ikhyar Setya - Management Team

10/10 Eccellente

haibin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sarah, il giorno 18 apr 2024
Dear Haibin, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team

6/10 Soddisfacente

Emmanuel

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.
Soggiorno di 4 notti a marzo 2024
Risposta di Sarah, il giorno 20 mar 2024
Dear Mr. Emmanuel, Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay. On behalf of the team, I do apologies for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

kenji

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Sarah, il giorno 28 feb 2024
Dear Mr/s. Kenji, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Buono

EUNJU

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
가족과 첫 발리여행
무엇보다 위치가 좋아요. 사누르비치가 호텔 바로 앞이고 비치거리를 걸어다니기 좋고 식당도 많고. 한블럭 걸어나가면 쇼핑, 마사지. 음식점 등이 많아요. 호텔 내는 넓고 조경이 잘 되어 있어 산책하기 좋아요. 수영장은 작은 거 2개, 메인풀은 1.5미터라 어른들 수영하기 좋고 바다가 보여요. 객실은 좀 아쉬웠어요. 주니어스위트였는데 거실이 별도 공간으로 있는데 밖의 창문이 방충망 구조예요. 즉 공기가 다 통하는 구조라 더워서 그 공간을 쓰질 못햤어요. 침실만 쓴 거라 좁았단 느낌이 들었어요. 그래도 충분히 만족한 여행이였어요.
Soggiorno di 4 notti a febbraio 2024
Risposta di Sarah, il giorno 19 feb 2024
Dear Eunju Song, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Yuki

Soggiorno di 3 notti a febbraio 2024
Risposta di Sarah, il giorno 22 mar 2024
Dear Ms. Yuki, The InterContinental Bali Sanur Resort thanks you for your kind review of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Stephen

Soggiorno di 6 notti a febbraio 2024
Risposta di Sarah, il giorno 16 feb 2024
Dear Mr. Stephen, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Kallistia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the most magical resorts I have stayed at. I felt I instantly at peace there. Great breakfast and were very accommodating to my dietary needs. The room was spacious, bright & clean. The finishing touch on a great experience was the fact they provided 2 x 1.5 litre bottles of water every day and got me more so promptly every time I requested it. Only thing I would have liked is milk in the mini bar for my coffee.
Soggiorno di 4 notti a febbraio 2024
Risposta di Sarah, il giorno 12 feb 2024
Dear Ms. Kalistia, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning our great breakfast, spacious and clean room, an dour services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Buono

Charles, Greenacres

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Sarah, il giorno 8 feb 2024
Dear Mr. Charles, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Fanny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Sarah, il giorno 30 gen 2024
Dear Ms. Fanny, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Soddisfacente

Leanne Therese

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Overall disappointing. This property is not of the standard expected of the Intercontinental brand. The room design was beautiful but there is constant construction noise. The property is in poor condition and far from 5 star and having undergone a complete “refresh”. The view from the rooms to the beach is beautiful but when you look down the giant water feature centre piece of the gardens in the photos which the rooms overlook is surrounded by a horrendously toxic looking green pool. The whole place feels a bit like they are just barely spinning the wheels and looking to offload it to be honest. Had a facial and massage at the spa which were both nice. Breakfast buffet restaurant is probably the only part of the hotel that is actually 5 star and International standard, except the poor staff who were excellent had to try and work around positioning tables so the leaking roof wasn’t dripping on guests heads. The whole place had a bit of a faulty towers hotel feel about it and definitely not Intercontinental brand standard.
Soggiorno di 6 notti a gennaio 2024
Risposta di Sarah, il giorno 29 gen 2024
Dear Ms. Leanne Therese, Thank you very much for taking the time to review of our hotel. We are incredibly saddened to receive your feedback experience was not met your expectations. The resort is currently undergoing a refurbishment period, which is expected to be completed soon and we endeavor to make this process as seamless as possible. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.Sincerely, Sarah Devita – Management team.

10/10 Eccellente

Rune

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
100 % good. Vi love it werry good.
100% good 😊 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👍👍👍👍👍👍👍
Soggiorno di 1 notte a gennaio 2024
Risposta di Sarah, il giorno 29 gen 2024
Dear Ms. Rune, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

2/10 Terribile

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property for mature adults. Quiet and peaceful. Check in was poor. Arrived late and room not ready. They put us up in another room at midnight and we moved in the morning. Quite spoiled first day. Very clean and large room. Big pool you can lap. Wouldn’t stay again as too quiet for me.
Soggiorno di 7 notti a gennaio 2024
Risposta di Sarah, il giorno 29 gen 2024
Dear Mr. Christopher, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Hoon

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di Sarah, il giorno 16 gen 2024
Dear Mr. Hoon, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Soddisfacente

Gregory Alexander

Viaggio di coppia
Mi è piaciuto: Servizi
A bit dated but staff were excellent ,the pool was a bit hot compared to other pools we went in , hard to cool off on a 40 degree day
Soggiorno di 6 notti a gennaio 2024
Risposta di Sarah, il giorno 15 gen 2024
Dear Mr. Gregory, We are delighted to hear about your recent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

10/10 Eccellente

Cameron

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A lovely hotel to relax away from busy Seminyak. First time and will be back
Soggiorno di 7 notti a dicembre 2023
Risposta di Sarah, il giorno 2 gen 2024
Dear Mr. Cameron, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

AYUMI

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
スタッフは笑顔で親切で対応も良かったです。 お部屋も清潔でした。シャワーの水圧が弱く髪の長い人は洗髪が大変だと思います。 セミロングの私も結構時間がかかりました。 朝食ブッフェのお料理の種類は少なかったですが、日替わりのメニューもあったので、まあまあです。暑い国なので仕方ないですが、部屋や 朝食のテーブルに小さい蟻が沢山いて落ち着かない時もありました。 気になる方は対物用の消毒液やウェットティッシュを持って行った方が良いかもしれません。 Spaはお安くてとても良かったです。お勧めです。季節柄気温も丁度良くゆっくりリラックス出来ました。
Soggiorno di 3 notti a dicembre 2023
Risposta di Sarah, il giorno 2 gen 2024
Dear Ms. Ayumi, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Buono

Alex

Soggiorno di 5 notti a dicembre 2023
Risposta di Sarah, il giorno 28 dic 2023
Dear Mr. Alex, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

10/10 Eccellente

FERNANDO A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Sarah, il giorno 19 dic 2023
Dear Mr. Fernando, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Soddisfacente

Elfy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The room was wow. Big room with comfortable bedding and spacious toilet. However, this hotel is located in a very quiet area. There are some restaurants at the beach but the whole area is boring. The shower water smells of sewage and we had to check out early as my children had developed a rash. Staff were very helpful and understanding. Their service was excellent. But do note that this area is really quiet and lacked vibrancy. If you have kids looking for fun and games and things to see and explore, this is not the place to stay. If you are a retiree looking for peace and quiet, then this is the place for you.
Soggiorno di 5 notti a dicembre 2023
Risposta di Sarah, il giorno 18 dic 2023
Dear Ms. Elfy, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

8/10 Buono

GEN LEUN

Soggiorno di 5 notti a novembre 2023
Risposta di Ibe, il giorno 24 nov 2023
Dear Gen Leun, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Ida Bagus Eka - Management Team.

10/10 Eccellente

July

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a wonderful hotel, very comfortable and the staff is amazing
Soggiorno di 9 notti a novembre 2023
Risposta di Sarah, il giorno 22 nov 2023
Dear July, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning wonderful hotel, comfortable and staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved staying at the Intercontininental our fifth stay would not go anywhere else Special thanks to Vera and the girls at breakfast
Soggiorno di 14 notti a ottobre 2023
Risposta di Sarah, il giorno 27 ott 2023
Dear Brian, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Buono

TOYOHIRO

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 6 notti a ottobre 2023
Risposta di Sarah, il giorno 16 ott 2023
Dear Toyohiro, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

YUYA

Soggiorno di 2 notti a ottobre 2023
Risposta di Ibe, il giorno 30 ott 2023
Dear Yuya, We are delighted to know about your recent excellent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Ida Bagus Eka - Management Team.

10/10 Eccellente

Louis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort, fantastic rooms and service to match
Soggiorno di 6 notti a ottobre 2023
Risposta di Ibe, il giorno 8 ott 2023
Dear Louis, We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our beautiful resort, fantastic rooms and service to match. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future. Kind regards, Ida Bagus Eka - Management Team.

8/10 Buono

Hiroaki

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
施設がやや古く感じたが現在も少しづつ改修工事を続けており、いずれ素晴らしくなることと思います。 職員の対応、教育は非常によくなされています。
Soggiorno di 4 notti a ottobre 2023
Risposta di Ibe, il giorno 7 ott 2023
Dear Hiroaki, We are delighted to hear about your recent experience with us mentioning our well-trained staff and your perspective that our Resort will be great in the future. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future. Kind regards, Ida Bagus Eka - Management Team.

10/10 Eccellente

richard, Lompoc

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Sarah, il giorno 2 ott 2023
Dear Richard, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Anne

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The suite we had was very spacious. The location wonderful. The pool was lovely as was breakfast.
Soggiorno di 5 notti a settembre 2023
Risposta di Sarah, il giorno 29 set 2023
Dear Anne,We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our suite, location, pool and our breakfast. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future.Kind regards,Sarah Devitta - Management Team.

10/10 Eccellente

Kiranpreet

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 9 notti a settembre 2023
Risposta di Sarah, il giorno 22 set 2023
Dear Kiranpreet, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Anne Lilli

Soggiorno di 1 notte a settembre 2023
Risposta di Sarah, il giorno 20 set 2023
Dear Anne Lilli, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Eccellente

Aaron

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
An amazing property, wonderful ammenities and outstanding service
Soggiorno di 4 notti a settembre 2023
Risposta di Ibe, il giorno 16 set 2023
Dear Aaron, The InterContinental Bali Sanur Resort thanks you for your review mentioning our amazing property, wonderful amenities, and outstanding staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

8/10 Buono

KAYOKO

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
大変静かなホテルでゆっくりできました。 ジムを利用する場合にはルームキーとは別のジム専用カードキーが必要です。フロントでもらえます。 朝食ビュッフェの種類は少なめ。他にオーダーメニューがあります。オーダーメニューは美味しかったです。 ホテルの前の海に魚はほとんどいません。シュノーケリングしても海藻だらけです。プールは開放的で気持ちがいいです。 ホテルとは関係ありませんが、ホテル周辺に放し飼いの犬、野良犬がたくさんいます。早朝ジョギング中に二匹の野良犬に追いかけられ大変怖い思いをしました。逃げている途中に落とした帽子を咥えて犬は去っていきました。 犬が苦手な方はサヌールはやめたほうがいいと思います。
Soggiorno di 6 notti ad agosto 2023
Risposta di Sarah, il giorno 28 ago 2023
Dear Kayoko, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Soddisfacente

Krishnaparkash, Lelystad

Mi è piaciuto: Pulizia
Soggiorno di 3 notti ad agosto 2023
Risposta di Sarah, il giorno 10 ago 2023
Dear Krishnaparkash, Thank you very much for taking the time to review of our hotel. We are sorry to know you had a less than pleasant stay with us. Please kindly share your experience so we can obtain any detail regarding your stay. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. We look forward to welcoming you again shortly. Sincerely, Sarah Devita – Management team.

10/10 Eccellente

NIMIR

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
its clean and safe
Soggiorno di 8 notti a luglio 2023
Risposta di Sarah, il giorno 9 ago 2023
Dear Nimir, The InterContinental Bali Sanur Resort thanks you for your kind words. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future.Kind regards,Sarah Devita - Management Team

8/10 Buono

João

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di ibe, il giorno 6 ago 2023
Dear João, The InterContinental Bali Sanur Resort thanks you for your kind review 8 out of 10. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

8/10 Buono

Nichola

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely and attentive staff and big spacious room with a great balcony with a nice outlook if you get a high up room. Delicious breakfast and pool/beach service was excellent.
Soggiorno di 7 notti a luglio 2023
Risposta di Ibe, il giorno 2 ago 2023
Dear Nichola, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning lovely & attentive staff services, big spacious room with great balcony, delicious breakfast, and excellent pool/beach service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

8/10 Buono

HYUNWOO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
사누르 해변과 맞닿아 있어서 해변을 즐기기에 너무 좋습니다. 주변에 맛집도 많고 가까운 시내 나가기에도 위치적으로 좋습니다.
Soggiorno di 1 notte a luglio 2023
Risposta di Sarah, il giorno 1 ago 2023
Dear Hyunwoo, The InterContinental Bali Sanur Resort thanks you for your kind words regarding our location that near from beach and restaurant. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future. Kind regards,Sarah Devita - Management Team

10/10 Eccellente

Karen, Baldivis

Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff at the hotel are amazing. The breakfast was superb and staff so attentive. Pool area lovely. Location perfect right on the beach with loads restaurants supermarkets chemist money changers nearby. The renovations are a bit inconvenient but I am sure once complete the grounds will be superb. Overall it was a lovely room and everything we wanted to relax
Soggiorno di 5 notti a luglio 2023
Risposta di Sarah, il giorno 31 lug 2023
Dear Karen, The InterContinental Bali Sanur Resort thanks you for your kind words regarding our breakfast, attentive staff, pool area and our perfect location. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard.We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future. Kind regards,Sarah Devita - Management Team

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome hotel
Great hotel. Location is excellent with easy beach access. Rooms amazing. All staff super friendly & helpful. Breakfast choices excellent. Our only gripe was the lack of pool loungers & umbrellas. For a big hotel the number is totally inadequate. You also have the usual problem of people leaving personal items on the lounges early in morning, to reserve them, and then not coming back until mid morning. The hotel needs to have visible signs discouraging this & need to take action to stop it. We had a family with 3 children taking 5 loungers & not coming back to the pool area until 11am. Very selfish of people to do this.
Soggiorno di 8 notti a luglio 2023
Risposta di Sarah, il giorno 28 lug 2023
Dear Susan, Thank you for choosing InterContinental Bali Sanur Resort for your recent stay. We are pleased to know that you enjoyed your stay by mentioning our location which easy beach access, our excellent breakfast, rooms, and friendly staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard.In the meantime, we do apologize for the inconvenience regarding the availability of our pool lounger and umbrellas. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your feedback. We look forward to welcoming you again shortly. Kind regardsSarah Devita - Management Team.

10/10 Eccellente

Kristin

Soggiorno di 1 notte a luglio 2023
Risposta di Ibe, il giorno 2 ago 2023
Dear Kristin, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

10/10 Eccellente

Amber

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a giugno 2023
Risposta di Ibe, il giorno 29 giu 2023
Dear Amber, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

10/10 Eccellente

jonathan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
WOW, is how I will start this. We used this property for our last night in Bali since it was close to the airport. WOW, for the staff they are truly amazing. WOW, for the resort it is quiet and very nice. WOW, for the upgraded Villa they gave us for our final stay in Bali. If you can get a villa here we would highly recommend they are truly amazing. The staff was amazing everywhere you went. From beginning to the end they were amazing. Food is amazing also, the executive chefs sourdough bread is a must during breakfast you will not regret it. We tried it because the executive chef came out and introduced himself and told us the story about the starts that have been in his family for 3 generations and WOW was it amazing. During our stay there was one staff member that stood out above all the rest and he was out standing. The buggy driver Ade who was also our driver to the airport was truly amazing. Made our one night at this resort truly enjoyable and memorable. Thank you Ade… if you are thinking of a stay here, book it you won’t regret it and if you meet Ade say hello from us he is truly the best.
Risposta di Ibe, il giorno 25 giu 2023
Dear Jonathan The InterContinental Bali Sanur Resort thanks you for your kind words regarding the service you received mentioning our Villa, the food, and helpful staff service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

10/10 Eccellente

Ganesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
we felt like were in heaven. its really awesome stay. all staff treated us very well and kind, friendly. i been worried about some negative reviews but nothing is justified. i can't even found one negativity during my stay. worth for spending money. very god breakfasts easy access to beach . i felt i gained more energy during my holiday. i recommend this for all category of stay family, friends and honeymoon ❤️ 💜 💕 ♥️ 😊 💖
Soggiorno di 4 notti a giugno 2023
Risposta di Ibe, il giorno 24 giu 2023
Dear Ganesh, It is a pleasure to hear that you had a more than pleasant stay at the InterContinental Bali Sanur Resort. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. Your comments have been shared with the team members who will be thrilled to know that their efforts have contributed to making your stay magical and unforgettable. We look forward to welcoming you back in the future. Kind regards, Ida Bagus Eka - Management Team

10/10 Eccellente

Edwige

Soggiorno di 4 notti a giugno 2023
Risposta di Matthew Everson, il giorno 13 giu 2023
Dear Edwige, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Matthew Everson - Cluster General Manager

8/10 Buono

Ashley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very relaxing atmosphere
Soggiorno di 3 notti a maggio 2023
Risposta di Matthew Everson, il giorno 30 mag 2023
Dear Ashley, It is a pleasure to hear that you had a more than pleasant stay at the InterContinental Bali Sanur Resort. We aim to provide an unparalleled relaxing atmosphere, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. Your comments have been shared with the team members who will be thrilled to know that their efforts have contributed to making your stay magical and unforgettable. We look forward to welcoming you back in the future. Kind regards, Matthew Everson Cluster General Manager

10/10 Eccellente

Katharine

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at the hotel made our first visit to Bali memorable. When we checked in, they gave us a refreshing drink and a chilled towel. Our junior suite was wonderful with a porch, tub and shower and effective cooling and fans. The meals were delicious, the staff was friendly and happy. We enjoyed our spa treatments and shopping in the nearby markets.
Soggiorno di 3 notti a maggio 2023
Risposta di Matthew Everson Cluster General Manager, il giorno 8 mag 2023
Dear Katharine, The InterContinental Bali Sanur Resort thanks you for your kind words regarding the service you received including our meals, spa, beautiful suite, and helpful service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards

8/10 Buono

Ryoji

Soggiorno di 1 notte a maggio 2023
Risposta di Matthew Everson, il giorno 27 mag 2023
Dear Ryoji, Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay. I hope we can welcome you back in the not-too-distant future to experience the improvements we are working on across the resort. Thank you & regards Matthew EversonCluster General Manager