Strutture Best Western a Grass Valley

“The shower control is broken and ants anywhere. Apparently the cleaning crew knows the issue.”

“Bad wifi”

“Fine. What I would expect from BW. Only negative was overflowing trash can outside our door. Stuff left next to it cause it was so full. Kinda gross.”

“I have stayed at this hotel before and had a good experience, which is why I was surprised by the condition of my room during this stay. While the property is relatively new, the room did not appear to have been properly cleaned before my arrival. There was a dirty towel left in the room, stains on the sheets, chips on the floor, and the toilet was not clean. After I called the front desk, staff responded quickly and cleaned the toilet, which I appreciated. However, the stained sheets and...

“We've stayed here several times with no complaints. This time, however the outside of the hotel looked kind of run down. The worst part though was inside. Our room seemed nice and clean until my husband took off his shoes and walked around in stocking feet. GROSS! and the carpet even seemed damp. It was disgusting! Needless to say, we won't be staying there again. ”