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Recensioni per Crowne Plaza Kansas City Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Kansas City Downtown, an IHG Hotel
1301 Wyandotte St, Kansas City, MO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 474 su 1000 recensioni" "
Valutazione di 8 - Buono. 280 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 113 su 1000 recensioni" "
Valutazione di 4 - Scarso. 81 su 1000 recensioni" "
Valutazione di 2 - Terribile. 52 su 1000 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Vincent

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was cool bathroom a little old fashioned but overall it was cool
Soggiorno di 1 notte ad aprile 2024
Risposta di Crowne Plaza Team, il giorno 29 apr 2024
Thank you for staying with us! We appreciate your feedback and hope to welcome you back soon.

4/10 Scarso

Prakash

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The hotel itself was decent and the location is great. However 1 month after we returned, I received a call from a manager telling me their books were off from the day we were there and did we happen to buy drinks or snacks. I had no memory or knowledge Of any transactions - if I or my kids had paid cash or card or charged to the room. The approach was very unprofessional, aggressive in tone, and manipulative. He very rudely told me he would be running my card without my authorization and no detailed receipt or even proof it was for us. He would not let me talk to a supervisor and told me he only answered to the owner of the hotel, which was found to be untrue. Eventually a higher-up was able to send me a detailed receipt of our $60 worth of charges that accidentally did not get ran and I approved the transactions no problem. Just a bad judgement and terrible customer service that ruined the experience and will cause me to find other places to stay.
Soggiorno di 3 notti a marzo 2024
Risposta di The Crowne Plaza Leadership Team, il giorno 17 apr 2024
Good Afternoon and Thank you for your recent review and feedback! We are looking into your comments and will be reviewing this with the team. If you would like, please do not hesitate to reach out to the hotel GM directly to discuss in more detail. Thank you again!

8/10 Buono

Stephanie

Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Team, il giorno 22 apr 2024
Thank you for review. We appreciate you staying with us!

4/10 Scarso

Erica, Pelham

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The carpeted was old and dirty looking but the worst part of the stay was our proximity to the elevators, which were constantly swishing by. The bathroom was very tight too. The staff was nice and the lobby was nice. The mattresses and pillows were lumpy though. We just didn’t sleep well.
Soggiorno di 2 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 1 apr 2024
We're sorry to hear you did not enjoy your stay. The hotel was full occupancy during your stay and the elevators were in constant motion. We're surprised to hear your description of the mattresses and pillows as they are newer plush beds with premium linens. We would have been happy to exchange the pillows. Again, we apologize that you didn't sleep well and hope you give us another opportunity.

8/10 Buono

Ana, Bellevue

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy parking.
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Team, il giorno 29 mar 2024
Thank you for your review and feedback. We appreciate you staying with us!

8/10 Buono

TERRI

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for Power and Light District.
Soggiorno di 3 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 18 mar 2024
Thank you for your review and staying with us! We hope to welcome you back in the near future!

10/10 Eccellente

Kirstie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location if attending anything at tmobile or power and light worth the $$$
Soggiorno di 2 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 18 mar 2024
Thank you for your review and feedback. We appreciate your business and hope to welcome you back in the near future!

10/10 Eccellente

Jesse

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
Soggiorno di 2 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 18 mar 2024
Thank you for your review and comment! We appreciate you staying with us and hope to see you again.

10/10 Eccellente

janet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious rooms a plus. Nearness to the elevator a plus (convenience) and a minus (could be heard 24/7)
Soggiorno di 3 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 15 mar 2024
Thank you for your feedback and review! We appreciate you staying with us and hope to welcome you back in the near future!

10/10 Eccellente

LaQuita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 15 mar 2024
Thank you for your review. We appreciate you staying with us and hope to see you again.

8/10 Buono

Rebecca J

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My only complaint from the entire start was that I left my Apple Watch in the room and nobody returned my call :(
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Team, il giorno 15 mar 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon. We apologize for the inconvenience of not receiving a return call.

10/10 Eccellente

Nickolas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Team, il giorno 15 mar 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

8/10 Buono

David, Siler City

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location
Soggiorno di 3 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 7 mar 2024
Thank you for your review. We appreciate you staying with us and hope to welcome you back again soon.

10/10 Eccellente

Angelica, Garland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beds are so comfy
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Team, il giorno 5 mar 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you soon.

8/10 Buono

Theresa

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Very old building and elevator, old dust in the bathroom outlets, small bathrooms, shower curtain was small and dirty. Breakfast was horrible- very greasy, runny eggs, limited flavor. This is not an 8 star hotel. I would rate it a 2 star with breakfast and how old the hotel is.
Soggiorno di 3 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 5 mar 2024
We appreciate you staying with us. The hotel was renovated in 2019 although the bathroom size is not able to be changed. We certainly apologize you were unhappy with the breakfast buffet. We will pass along your comments to the staff. We typically receive very positive feedback regarding the buffet. Again, our apologies.

10/10 Eccellente

Brittany

Soggiorno di 2 notti a marzo 2024
Risposta di Crowne Plaza Team, il giorno 29 mar 2024
Thank you for your review! We hope to welcome you back again in the near future.

10/10 Eccellente

Benda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was so great and accommodating. The hotel was nice. I would stay there again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Crowne Plaza Team , il giorno 20 feb 2024
Thank you for your feedback and review. We look forward to welcoming you back in the near future!

10/10 Eccellente

Kyle, Lawrence

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s in walking distance of KC Convention Center, T-Mobile Center, tons of restaurants. Parking is free!
Soggiorno di 1 notte a febbraio 2024
Risposta di Crowne Plaza Team , il giorno 20 feb 2024
Thank you for your review and feedback! We hope to welcome you back in the near future.

8/10 Buono

Crystal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel DOES NOT HAVE A POOL. Website and Expedia list as an amenity
Soggiorno di 1 notte a febbraio 2024
Risposta di Crowne Plaza Team , il giorno 15 feb 2024
Thank you for your review and feedback. Our pool is a seasonal outdoor pool. We look forward to welcoming you again in the near future

6/10 Soddisfacente

Makaela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great property in downtown KC. The property is nice but could use a little freshining. Had a great time.
Soggiorno di 1 notte a febbraio 2024
Risposta di Crowne Plaza Team , il giorno 15 feb 2024
Thank you for your feedback. We appreciate you staying with us. A renovation is scheduled for a future date. We look forward to welcoming you back soon!

10/10 Eccellente

gerri f

Mi è piaciuto: Pulizia
Perfect location. Nice facility.
Soggiorno di 1 notte a febbraio 2024
Risposta di Crowne Plaza Team , il giorno 15 feb 2024
Thank you for your review and feedback. We look forward to seeing you soon in the near future.

10/10 Eccellente

Angela

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great stay for parade!
Soggiorno di 1 notte a febbraio 2024
Risposta di Crowne Plaza Team , il giorno 15 feb 2024
Thank you for your feedback and review. We hope to welcome you back in the near future.

2/10 Terribile

Danelle

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
Has been updated. For just a place to rest for the night it works.
Soggiorno di 1 notte a febbraio 2024
Risposta di The Crowne Plaza KC Downtown, il giorno 14 feb 2024
THank you for your review! Unfortunately, we don't see any feedback as to the reasoning for the rating. Reach out to us and let us know when you get a chance!

6/10 Soddisfacente

Sparkle

Viaggio di coppia
The hotel was just an average hotel. It was clean but the breakfast at the restaurant was horrible. The coffee place made up for it.
Soggiorno di 2 notti a febbraio 2024
Risposta di Crowne Plaza Team, il giorno 12 feb 2024
Thank you for staying with us. We appreciate your feedback and would like to hear details regarding the restaurant as this is an uncommon comment. Our guests typically rave about the breakfast buffet. We are glad to hear you were pleased with the coffee shop and hope to see you again soon.

8/10 Buono

Kyle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great area
Soggiorno di 2 notti a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 8 feb 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 Eccellente

Susan

Soggiorno di 1 notte a febbraio 2024
Risposta di Crowne Plaza Team, il giorno 29 mar 2024
Thank you for your review! We appreciate you staying with us and hope to see you again soon.

8/10 Buono

Matt

Soggiorno di 2 notti a febbraio 2024
Risposta di Crowne Plaza Team, il giorno 29 mar 2024
Thank you for your review! We hope to see you again soon.

8/10 Buono

Josh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
overall good
Soggiorno di 2 notti a dicembre 2023
Risposta di Crowne Plaza Team , il giorno 2 feb 2024
Thank you for your review and feedback! We appreciate you staying with us and we hope to welcome you back in the future.

8/10 Buono

Greg

Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 2 notti a gennaio 2024
Risposta di Crowne Plaza Team , il giorno 1 feb 2024
Thank you for your review and feedback. We appreciate you staying with us and we hope to welcome you back in the future.

8/10 Buono

Malvina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Fannie at the front desk was exceptionally good at my checkout!! She helped me get my old IHG Membership # back among just being super helpful!
Soggiorno di 1 notte a gennaio 2024
Risposta di Crowne Plaza Team, il giorno 29 gen 2024
Thank you for your review and feedback! We appreciate you staying with us and will certainly pass along your comments to Fannie and her manager. We hope to welcome you back in the near future.

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Weeknight in KC
Great stay to visit family . Very comfortable, quiet and restful stay! Though we did venture out for dinner. We could have stayed within the hotel as all amenities were covered. Wonderful bar area we visited when we came back from dinner, barista coffee and a restaurant .
Soggiorno di 1 notte a gennaio 2024
Risposta di Crowne Plaza Team, il giorno 19 gen 2024
Thank you for your review and feedback! We appreciate you staying with us and hope to see you in the near future.

10/10 Eccellente

Farrel

Soggiorno di 5 notti a gennaio 2024
Risposta di Crowne Plaza Team, il giorno 18 gen 2024
Thank you so much for your review. We appreciate you staying with us and hope to welcome you back in the near future!

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
A lot of problems
Heater did not work in middle of winter. Multiple people stuck outside in parking garage due to broken elevators and hire cancelling card keys on last day before they check out. Restaurant and bar could not handle crowd. 2 hours to get food.
Soggiorno di 3 notti a gennaio 2024
Risposta di Crowne Plaza Team, il giorno 17 gen 2024
We thank you for staying with us and appreciate your feedback. We sincerely apologize for the issues you encountered. All of these items have been addressed with our senior management team to implement measures to prevent these from occurring in the future. We are so sorry for the inconveniences you experienced.Due to the unusually frigid temperatures and weather conditions, heaters were operational but were not keeping up due to the extreme cold. We apologize for the wait times to get food. Unfortunately, many of our staff were unable to make it into work on those weather days. We did provide overnight accommodations to our staff but had limited availability of rooms. We hope you give us another chance to show you these were isolated incidents.

6/10 Soddisfacente

Thomas

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The city view from the hotel is amazing. The bed and pillows are great. The room, hotel hallways and elevators are very dirty.
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 10 gen 2024
Thank you for your review and feedback. We do apologize for the inconvenience. This is certainly not the norm. We pride ourselves on our hard working housekeeping staff maintaining the image of the hotel.Please note that your comments regarding the hotel cleanliness isn't a common or frequent occurrence. During your stay, the hotel was at full occupancy with a large group of high school students attending a conference. The housekeeping staff worked diligently to maintain cleanliness, however, some guests were not considerate in assisting with the process of picking up after themselves.We hope to welcome you back in the future so that you will see how the hotel is maintained on a frequent basis.

10/10 Eccellente

Terri

Viaggio di coppia
Enjoyed it very much
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 10 gen 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back in the near future.

10/10 Eccellente

LESLIE, Chicago

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was in town to attend a funeral and selected this location because it was close to the church. The garage was secure and the checkin staff were professional and curious. Eric who serves at the bar and the restaurant was wonderful with the service he provided. The front desk host, who was also the employee of the month was wonderdul. She provided a room away from the 200 high school theatrical students who were occupying the hotel for a conference next door. Breakfast buffet was good and hot. I would recommend this location and I would stay here again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Crowne Plaza Team, il giorno 8 gen 2024
Our condolences for the reason for your stay. Thank you so much for your review and feedback! Our employees are trained to go above and beyond providing basic customer service. It's so good to hear this was delivered. We will certainly pass your comments along to the staff mentioned and their supervisors. We appreciate you staying with us and hope to welcome you back in the near future.

8/10 Buono

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Pros: The location of this property is great! The check-in process was quick and easy. Justice was sweet and personable and definitely made the process seamless. The hotel, as a whole is fairly clean. Parking was easy and it’s nice it was included in my rate. Cons: Bartenders at the lobby bar were unfriendly and almost rude. I know they were busy with a lot of hotel guests so I would understand slow service but the unfriendly nature of the interaction wasn’t acceptable. Also, not having a safe in the room was surprising. I travel a lot and cannot remember the last time I stayed at a hotel property that didn’t offer a safe to store valuables.
Soggiorno di 3 notti a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 8 gen 2024
Thank you for your feedback. We will certainly pass along your comments to our management team. Our sincere apologies for the unpleasant interactions with the lobby bar employees. Regardless if it was busy, we strive to deliver exemplary customer service. We certainly appreciate you staying with us and hope you will give us another opportunity in the future.

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel. Great staff.
Soggiorno di 2 notti a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 4 gen 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon!

6/10 Soddisfacente

Beth

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Tired hotel
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 2 gen 2024
Thank you for staying with us. We appreciate it and hope to see you again soon.

10/10 Eccellente

Todd

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 2 gen 2024
Thank you for your review. We appreciate you staying with us and hope to see you again in the near future.

6/10 Soddisfacente

Steffi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The hotel was at the center of everything, restaurants, bars, shopping centers, etc. it was very peaceful and quiet.
Risposta di Crowne Plaza Team, il giorno 27 dic 2023
Thank you for your feedback. We appreciate you staying with us and hope to welcome you back in the near future.

8/10 Buono

Jenny

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 18 dic 2023
Thank you for your review. We appreciate you staying with us and hope to see you soon!

10/10 Eccellente

Teresa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve liked the property because it was close to everything that we were in Kansas City for. Everyone was nice kind everything was easily findable and very courteous shuttle driver!
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 11 dic 2023
Thank you for your review and feedback. We appreciate you staying with us and look forward to seeing you again!

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 11 dic 2023
We appreciate your review! Thanks for staying with us and we hope to welcome you back in the near future!

8/10 Buono

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very relaxing
Risposta di Crowne Plaza Team, il giorno 8 feb 2024
Thank you for your review! We appreciate you staying with us and hope to welcome you back in the near future!

10/10 Eccellente

Roberto Mora

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 11 dic 2023
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!

4/10 Scarso

Grace

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel need majo overhaul, it’s old and tired. Rooms a clean, bathroom very small, 2 people can’t stand there. Just very old
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 11 dic 2023
We appreciate you staying with us. We completed a renovation in 2019 of the guest rooms and common areas. The hotel is conveniently located to many venues in the city. We hope to see you soon.

10/10 Eccellente

josh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent staff, awesome room, breakfast was great!
Soggiorno di 1 notte a dicembre 2023
Risposta di Crowne Plaza Team, il giorno 11 dic 2023
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!

10/10 Eccellente

Tiffany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Crowne Plaza Team, il giorno 29 nov 2023
Thank you for your review. We appreciate you staying with us and hope to see you soon!

10/10 Eccellente

Bragan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great stay
Soggiorno di 1 notte a novembre 2023
Risposta di Crowne Plaza Team, il giorno 29 nov 2023
Thank you for your review. We appreciate you staying with us and hope to welcome you back in the near future!