Strutture Best Western a North Kansas City

“I wanted to give this hotel a chance after the poor reviews that I read. First impresssions at the front office were not promising. I did like that the outside door required a key card to enter the building. I did notice the dirty rugs in the hallway. Our room wasn’t cleaned throughly. I found chip pieces on the carpet and there were a couple of hairs in the tub. I did like the toiletries that were provided. Again I wanted to like the hotel because I can tell the owner is working on...

“I would like to file a formal complaint. Woke up this morning to an unusable backed up sink full of dirt and brown water. Had to brush our teeth in the bathtub. I complained to the front desk and they couldn’t do anything since we books thru you a third party. This is unacceptable. Very dissatisfied.”

“Our first room the tub was rusted out. The second one the ceiling was falling in, And the front desk agent dismissed me like I wasn't speaking to her.”

“.”

“I was overly impressed! ”

“The shower didn't work correctly n slowly drained”

“Booked a room there through Expedia but when we got there, it was overbooked. We got sent away and had to book something else. We got a refund through Expedia but the process was very frustrating.”