Hotel a Bigogwe

“great place”

“Colazione magnifica Pulizia camere stupenda vista super camere grandi e silenzio”

“The staff are responsive and kind, the grounds are lovely, and the rooms were nice. ”

“Not the same location we stayed in before. Far inferior. Pictures are not of this property. Room was significantly smaller. It was next to a common area where other guests sat and talked until 0300.”

“What a charming and relaxing stay I had at this lodge. I brought friends and we had a marvelous time! The staff was excellent. Everything was clean. The food was very good. Great location. On a main road so easy to get to. I would stay here again. ”

“Home away from home ”

“There is no beach and the gate was shut when I arrived and had to wait an hour. The phone number was disconnected and there was a chicken that made noise waking me up 3 am. Not impressed ”

“La chambre était propre et les personnels étaient très courtois ”

“The staff was the best part. They were so accommodating and friendly. The garden was also beautiful and the food was amazing. Highly recommend. ”

“I booked a small single room which was perrfectly adequate for my needs. The wifi was challenging, but the reception worked on it and got it to work for me. Very friendly and helpful staff, the food was good, and they were open to fix us something not on the menu. Its located off the main road outside of the town center, but is still a walkable distance from the business centers. ”

“Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze.”

“Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable. ”

“Nice getaway . It’s a perfect place for renewal. Not easy to get to however.”

“Beautiful views of Lake Kivu. The staff were extremely helpful and friendly. We had a very relaxing stay. ”

“This property is falsely advertised. The location listed on Expedia is not accurate, and when I arrived, it was nowhere near where it was supposed to be. I was forced to book another hotel last-minute. That alone would have been manageable, but the real issue is that the property provided no way to resolve the situation. They never answered their phone, ignored messages, and even when Expedia tried to reach them directly, there was no response. As a result, I was unable to cancel and lost over...